The primary use case of this solution is to raise process maturity in this UK government agency. The organisation is a 'trading fund' which has both publicly funded and commercial produces and services.
We began, in 2016, with a very low level of process maturity. Some inconsistent and non-standard policies and procedures had been published on the corporate intranet. There were no BPMN 2.0 workflow models or process architecture to any industry-standard; mainly models produced in Microsoft Visio or PowerPoint.
We needed to raise awareness of the value of effective business process management, document processes consistently and promote process performance management across the process governance roles prior to moving into process improvement and automation.
One if the biggest drivers for this was our ISO 9001:2015 certification which is a contractual requirement for some of our biggest customers.
So we are looking for the solution to help raise our process maturity from a zero base through: awareness of the value of process management, understanding what we do and proactive performance management of cross-functional processes - to help break the silos and shine a light on the pockets of activity that are not aligned with business strategy.