SAP Signavio Process Manager Reviews

My company's clients mostly want to migrate their current solutions to SAP S4/HANA to check the processes the tool offers.

The most valuable features of the solution are the ease of use and the connection to the document management system.

The workflow automation of the solution is an area of concern where improvements are required.

I have been using SAP Signavio Process Manager for a year and a half to two years. I work as an SAP consultant in my company. I work with the former versions of the solution, like SAP R/2 and R/3.

It is a highly stable solution. Stability-wise, I rate the solution a nine out of ten.

It is a very scalable solution. Scalability-wise, I rate the solution a nine out of ten.

My company mostly deals with enterprise-sized clients who use the product.

The solution's support takes a lot of time to resolve an issue after the user opens the ticket with the technical team.

I rate the technical support a three out of ten.

Negative

I have experience with Celonis.

I rate the product's initial setup phase a seven to eight on a scale of one to ten, where one is difficult and ten is easy.

The time for the product's deployment phase varies, but it is an easy process if you know what to do and if you want to deploy it. On average, the deployment process can be completed in two or three days.

The solution is deployed on a public cloud.

I rate the product price a five on a scale of one to ten, where one is low price and ten is high price.

The use of SAP Signavio Process Manager within our organization's workflow was done in different ways. Some of the tool's users used it for process modeling, while others used it for workflow automation. The overall target for most of the customers is workflow automation.

The specific business processes that were improved in our company from the use of SAP Signavio Process Manager were a lot of manufacturing and tax-related processes.

The collaboration feature of SAP Signavio Process Manager is the most beneficial for process optimization.

I haven't used the simulation feature in the product.

I rate the product's ability to support collaboration among team members a ten out of ten.

It is difficult to motivate people in our organization to start using SAP Signavio Process Manager, though I believe that it should have been quite an easy process. People need to be trained on how to use it, and many people are scared of making mistakes while using the tool. A bigger change is needed in the beginning to motivate all employees to use the tool.

I rate the overall tool a six out of ten.

The solution is used to run business processes. We're able to automate the data from SAP.

We can use the tool to shorten the process of creating tickets. It depends on the type of ticket, though. It is useful for updates.

The product is very useful for office processes. It is also useful for cost-cutting. The solution provides data mining and AI features. We can compare between two companies or departments. We can see if a salesperson is using the best practices to work. The product gives us the process that the users follow to get things done. We need not write it down.

Huge organizations have responsibility charts to know who is doing what. We can better judge whether we want to automate any processes. It’s a next-level tool. It has a huge future.

It’s the only tool for processes that engage shareholders. We can interact with the management more. The solution is great for banks, pharmaceutical companies, financial institutions, and agriculture. It is suitable for non-manufacturing processes. We can use it well in offices.

The solution is complex. Signavio doesn’t provide the scalability that small businesses need. The solution is hard to use. We need some specialists. I rate the user experience an eight out of ten. If we want to get data, evaluate it, get insights, and make changes, we need someone skilled.

I have been using the solution for some weeks.

The solution is stable because it is connected to SAP.

The product offers scalability. It’s not easy, though. We have about 15 users.

The initial setup is complex. The time taken for deployment depends on how much potential you would like to receive from the tool. If we need to get a lot out of the tool, we need training from a specialist. Sometimes, we need more than one person. We need a whole team. The specialist and the team will cost us more. The solution is cloud-based.

The solution is expensive. It is suitable for huge enterprises.

The product provides more insights than Bizagi.

The solution is worth it if the company is a huge corporation with money. It will cost some money, but it can bring a lot of insights and save 20% of the time wasted on processes. Since the product is not cheap, the management wants to see results. There is huge pressure on the process managers to get and work with data. Some customers want to know whether their processes are straight and there is no waste. We can compare with companies and see which tools are cheaper. Overall, I rate the product a nine out of ten.

SAP Signavio Process Manager is very responsive. 

The tool's navigation could be improved. 

I have been working with the solution for a couple of months. 

SAP Signavio Process Manager is stable. 

The tool is scalable and my company has 15 users for SAP Signavio Process Manager. 

We have one to two people involved in the product's maintenance. 

I would rate SAP Signavio Process Manager an eight out of ten. 

We are building process maps for customers.

Previously we were using a lot of third-party tools for creating the process maps, but using Signavio has really helped us in the building process.

One of the most important aspects of the product is that it helps us, as a global company, bridge the gap between operational excellence and customer experience management. Our team provides solutions to customers and we are able to give them solutions in a graphical format. Signavio enables us to color different processes and attach things, and that has been helpful. We can also quickly visualize our process reality and analyze what needs to be changed.

Process Manager is really helpful in building process maps. Creating them is really easy; the program is user-friendly.

Also, although we haven't used it yet, its integration with SAP Solution Manager is a good feature we were looking for.

It also provides us with a software-agnostic solution.

There are a lot of challenges with Process Manager. For example, we wanted to create a process map from an Excel sheet, but Signavio doesn't have that capability. I have raised this issue with Signavio support, but it is one of the bottlenecks we are currently facing. The solution has helped us a bit to optimize our process, but not fully.

Another disadvantage is that if you want to connect with SAP Solution Manager, you have to purchase a different license. They should have one tool that provides an end-to-end solution, instead of having it in bits and pieces. If it could be sold as one package, that would be really helpful.

In addition, Signavio doesn't support uploading process maps, the graphs, from Visio. If you have something customized in Visio, the pics are not in a compatible format.

Signavio is way behind its competitors. I don't know how things are operating since SAP took over Signavio, but there are a lot of areas where they have to improve. Those features I mentioned are needed now because of the global pandemic with people working from home.

I have given a lot of feedback to the Signavio support team and it seems they're working on it, but we have not received a solution that fully satisfies what we need.

I have been using SAP Signavio Process Manager for two years.

I'm satisfied with the stability of the solution, but there is still a way to go.

The scalability is good.

Signavio's technical support is good. We get responses within a day when we send an email, so we are satisfied.

One concern is that it would be really good if they could have followed up on the tickets I raised a year back. I submitted a lot of complaints and solutions and they could have replied back to me: "We are already working on it." I followed up on things after six months or a year. If they could have done that, it would have been really good.

Also, now that SAP has taken over Signavio, I want to know what new features and functionalities they're working on. It would be nice if somebody could give a small demo. That would be really helpful.

Neutral

I used other solutions. Our company switched to Signavio Process Manager when we heard it is a market leader. We explored it and we found better features.

Signavio has a user-friendly interface and a lot of features and functionalities. Even if it has a lot of room to improve, compared to what we were using before, it has better features and functionalities.

We are using it as SaaS so there isn't much deployment. You just have to use the URL and the password. The deployment doesn't require much help from IT, but what IT did help us with was the security aspect. But IT's involvement was very minimal.

The deployment didn't take more than a day or two.

Comparatively, it is a bit costly when you look at similar tools with similar features.

There is a lot of competition and Signavio has to improve its features and functionalities.

Definitely go ahead and look at Signavio. Check whether it meets your company's requirements. Overall, in comparison with other tools, it has good features.

We use Signavio as a documentation tool so that everybody gets an overview of all our processes: this is the input to the process, this is the output, and these are the people who are involved in this process.

We want to use Signavio more and more as a process tool to document how long a process runs, and maybe to see how the KPIs are running.

Before we had Signavio, we didn't have a single source of truth. Nobody in our organization wanted to use the old tool anymore because it was not user-friendly. With Signavio, we have a tool that the employees like because it's easy to work with. For example, in the Process Manager, everything is drag-and-drop, making it really easy to model processes. It's also easy to approve processes from the process owner. These functions are much easier than in our old tool.

Signavio Process Manager also helps bridge the gap between operational excellence and customer experience. When you have all your processes documented in the tool, if there are any operational problems, it's easier to fix them. Everything is defined—every role and every responsibility—making it easier to find and solve a problem.

I really like the Collaboration Hub because it's so easy to communicate. And what is really important is that you can use it asynchronously. It doesn't matter if you're working in Italy or in America. You are using the same process and you can speak about the same process. 

I also really like the fact that even if you are just in a draft version, you can share your process with others, so that they can comment on the process, and then you can continue working on it and incorporate the suggestions of others in your process.

There is room for improvement in the reporting function. At the moment, for example, while it is possible to report on how many users you had in the last month, you can't use it to tell you how many users you had from the first week to the second week. This is really a drawback because when you have an activity to promote Signavio or BPI, it would be good to be able to measure how many people you had in the system.

Another issue is that you have revisions, and every time you save the process, it is a new revision. It would be better if we had full versions, so that when we approve a process it would be, for example, the 2.0 version. And when we work on it, it would be 2.1, 2.2, 2.3, et cetera. Once it's approved again, it would be 3.0. That way, you could see at a glance how many times a process was approved.

We bought SAP Signavio Process Manager in September 2019.

In its day-to-day operation, the solution is really easy and helpful to use. But in the last few months, we have had a lot of performance issues. Sometimes Signavio has not been available for many hours. That happened three or four times within six weeks and this had led to acceptance problems.

We currently have about 1,000 processes in Signavio. The tool makes it easy to get an overview of the processes and it makes it easy to handle such complexity. If you only have 30 processes, it might not be necessary to have a real process management tool, but the more processes you have, the better it is to have such a tool.

We have 50 people working in Signavio and we want to increase the intensity of its use but without increasing the number of people who are modeling. The more people we have, the more complex things become. It is not easy to have all the people in meetings to keep them updated.

Signavio's technical support is good. We have used it often and most of our issues were solved. Sometimes there have been things that can't be solved and they have been added as a feature request. But overall, the support is good because every time you send them an issue, you get feedback about it.

Positive

We used BHC Vision. One of the reasons we switched was the fact that, with Signavio, everybody sees the processes well, in terms of modeling. Before, we only had a sequence flow from top to bottom, but now we have processes within lines and you can see, at the first glance, who is responsible for a given step.

I was not involved in the decision to buy Signavio because I was not in the organization at that time. However, I was the project manager for the implementation. I joined the company two months after the decision to go with Signavio, and I set it up.

The setup process was complex because there are so many things you have to keep in mind. There is the configuration of the system, and not only making the tool available, but the roll-out of the processes, the training, and learning all the interfaces.

In addition to me working on the setup full-time, we had an additional person who worked on it half-time. We set up the system and configured it according to the requirements of our organization. Of course, for the BPI content and the processes, there were more people involved.

We had an old tool where we had all our processes and then we had to transfer all the processes from it to Signavio. In the beginning, we thought we would do it in less than a year, but that was not manageable. It took us more than one and a half years to go live.

Due to the fact that Signavio is now part of SAP, the prices have been raised. I don't like that, of course, because we're a customer. 

And what I really don't like is that when they introduced their customer Journey Modeler, we signed up for a beta version and they said to us that we could use this version for the next year without having to pay anything for it. Three months later they said, "Okay, so now the beta version is finished and you have to buy the licenses." And those licenses are really expensive. In comparison to Process Manager, it's not reasonable. The customer Journey Modeler is more than twice the price of Process Manager, which is a lot.

Don't do everything on your own. Ask for help at an early stage. If we had involved Signavio's consultants at an earlier stage, we would have benefited from their best practices that they have learned from working with other customers. We should have trusted their evaluation because Signavio said, at the beginning, with our scenario, that we wouldn't go live in less than a year, and after a year we agreed with them that we wouldn't manage to do so. But it does take time and effort to run such a project.

We don't use the solution to identify and quantify issues during the customer journey. At the moment, for us, it's really only a documentation tool. But of course, in the future, when our organization is more customer-centric, we'll definitely use this.

My task is to form a package of documents describing the activities of the company as a whole. This is done for one purpose, as I understand it, to raise the market value of the company. This is the ordering of processes, provisioning a certain systematicity of processes and their description as well as polishing the API belonging to these processes.

We recently switched from on-premise to cloud.

At the moment, I am in the process of migrating documents into Signavio.

Today, our company is transforming internal processes. We are rebuilding and optimizing many processes, but it should be a continuous process. Today, we are undergoing changes in the description of codes. We are changing the site and many processes are changing accordingly. As a process manager, I envisage possible gaps where the infrastructure changes between operational units, the customer service unit, and customers. I participate in all these processes, shaping future changes, with one goal in mind: Minimize gaps between operational excellence and customer experience management.

Since my company works for external clients, all our processes are geared towards maximum customer service, improving it and performance. Describing these processes, we strive to improve them, or at least not to drop them. At the same time, there is an already developed matrix of key target indicators. Naturally, I focus all operational divisions on them. We have about 15 operational divisions involved in customer service. For example, my company is engaged in the delivery of pizza. We measure how much time we spend on delivery for one client as well as a pool of customers, the amount of pizza delivered for a certain period, etc. We are overhauling internal processes with the help of Signavio, trying to improve our indicators.

The benefit of this application is that I can describe processes and immediately form normative documents for these processes. For me, this is definitely a plus. Сurrently, I work in a company that is not involved in the structural alignment of business processes. They have huge gaps in this. Nothing is described and there are no norms. Therefore, the formation of regulatory documents, rules, and descriptions of processes, not only in graphic form, but also in documentary form is an absolute plus. I have not found this in other process programs.

There is a need for more varied access packages. The access packages that I have used are not cheap enough. They also provide a complete set of tools that are not always used. Sometimes, you need more segregated things, e.g., Signavio includes functionality for a company that has not yet matured. Since there are no basic packages, the company must pay for a package that is not fully used. Typically, process management is started in a company of a certain maturity.

I have used it for more than three years.

The stability is good. I do not see where it is possible to improve in this area. Reliability, availability, and stability are at a high level

I would suggest more opportunities for integration with other products, especially in the field of migration from a program to Signavio.

I haven’t worked with Signavio support.

I have used ARIS, Lucidchart, and draw.io. I used a different solution at every company that I have worked at.

It was easy enough. I liked the simplicity and usability of the program. It was not difficult for me, possibly because I am already a trained user.

The deployment did not take long. At most, it took up to half an hour.

I always suggest possible improvements and alternative development options or changes in the transformation process. Very often, I do mathematical calculations for this to show the financial benefits of implementing a process one way or another. For this, I naturally use Signavio tools for graphically displaying processes. 

Although Signavio is a feature-rich solution, it is expensive for companies who haven’t reached a certain maturity level in their process management initiatives.

I have worked and reviewed various applications, such as ARIS, and web applications, such as Сamunda, draw.io and Lucidchart. They have quite large options of use from free to more advanced versions. They integrate quite well with each other, but the functionality is limited. There is no way to form a document that verbally describes a process. These are not the main differences, but this function is critical for me at the moment. My task is to form a package of documents describing the activities of the company as a whole.

Signavio is quite a useful application and easy to use for companies who already have a certain level of maturity or who have decided to implement process management. I highly recommend it. Considering my experience with Signavio, I would rate it as nine out of 10.

Our order-to-ship cycle time process is already built up. We only work on its improvements.

We primarily use the solution as a support tool towards becoming more focused on process management. This high-level goal can be further broken down into increasing visibility over existing processes, facilitating the design and collaboration on to-be processes, as well as cutting down on external consultants costs related to process management. 

Furthermore, we are using Signavio for our enterprise architecture as well, in order to increase visibility over how the different IT systems used in the company are supporting different processes. 

SAP Signavio Process Manager has a strong basis for creating a process organizational structure (process owners, process managers). 

Visualizing and collaborating in one place on all cross-functional processes has led to an increased understanding of how everything connects (especially through the use of previous and subsequent processes, but also through the use of the "call activity" function within the BPMN models). 

The centralized dictionary has further helped with standardization of items such as roles at a global level.

One of the most valuable features was the possibility of not only collaborating with the other system Process Managers and also with non-licensed users (whether Collaboration Hub users or other external users). 

This functionality ("invite anyone for feedback") has substantially increased visibility over work-in-progress when it comes to process modelling and overall process management and it decreased the time spent on giving and receiving feedback through emails and through sharing screenshots/.ppt files/Visio files etc.

The user management functionality in Process Manager is not as user friendly as the one in the Collaboration Hub. The design, although good compare to other solutions on the market, is not as great as that of the Collaboration Hub. 

Furthermore, the integration with SharePoint Online doesn't offer the same benefits as the one with SharePoint classic, meaning that when using the search functionality of "search in content" you will not get results of the text within the SharePoint Online documentation.

I've used the solution for seven months.

We have not experienced many issues (if any) so far, however, we have also only started using this solution.

The product offers good scalability options, especially with the SAP acquisition.

Technical support offers prompt answers from our initial contact (sales representatives) to the consultant we worked with during the setup and training.

Positive

We did use 2c8 Apps, which was not user-friendly enough and didn't offer a cloud solution. It also was difficult to collaborate/share content with the rest of the organization.

The initial setup was straightforward, and although we used Signavio's premium rapid deployment, we could've most likely done it by ourselves.

We implemented the product with the help of Signavio (10 days of consultation efforts).

I am unable to give an answer at this point as we are still only starting to work with Signavio.

There is a rather high cost for the Process Manager licenses, however, costs can go down if there are more modules from the Business Transformation Suite added to the contract. 

We looked at up to 80 other process modelling solution providers. The top 4 vendors were Aris, Adonis, GBTEC, and Signavio.

I am a lecturer at a university. We are using it as a lecturing tool for business process modeling.

We use it in a case each month on a yearly basis. We have a condensed course which runs approximately one month. During this month, we would use Signavio with some assignments for students to model their processes within Signavio Process Manager when having tutorials or computer labs tutorials on the topic of business process modeling.

There is a curriculum provided by Signavio. I enroll students into the portal, then students can go into the portal, open their folder, and design their processes there. I can oversee, discuss, and correct them. The typical case is where the students use the modeler to create processes, then we would discuss them online.

We are using the academic Signavio.com. This is an offering for academic initiatives.

This is one of the tools available for us which has a lifecycle for business process management, e.g., discovery, modeling, and optimization. This is really valuable for our students because they do not have separate tools. Everything is integrated into one tool.

Processes will always affect the outcome facing customers, so Process Manager helps optimize customer-facing processes. If you are having transparent accountable processes, then you can repair or optimize them. That way, you can clearly see what's going on within the processes, and they are more manageable. Then, you can improve and optimize them. Therefore, you improve the customer-facing outcomes.

The number one, most valuable feature is the process repository so we can gather all our processes in one place. Then, students can also see each other's work, having all the comments in one place and attached to the processes.

The process repository is proof of, or an example of, what students can achieve during one course as well as how they have improved their understanding and learning of process management. 

Process Manager supports end-to-end transformation. Students can better understand end-to-end activity and processes as well as how they are run. For teaching, it's process discovery, then modeling, and finally optimization and simulation, partly. Typically, we showcase some simulation of the processes, and this is where we finish. That is why we validate that it's properly designed, but also what are the outcomes of modeled processes. There are also options for discussion on process optimization.

Typically, a business process management suite would cover the whole lifecycle, from discovery to optimization and operations. This is running on the process server and providing some kind of low-code environment for developing business solutions. I think the latter part is missing, where SAP Connector comes in. Specifically, the execution of processes is missing, where you would design forms to take orders. This is typically part of some development environment for the process server to run processes from out of the models.

I think I have been using this solution since 2017. It has been awhile. 

It is stable. I didn't have any issues, bugs, etc. So, there have been no major issues.

I haven't had any problems in regards to scalability.

15 to 30 users are utilizing at any given time, depending on the size of the class. Typically, there are 20 users.

From time to time every year, my account expires, then it has an automated service for renewing access. This is working perfectly because I haven't had any issues with it. There are some broken links within the help section, but the solution is well worth it otherwise.

Positive

We previously used Visio for diagramming, then students would upload their processes to the discussion forum and so on. However, this did not really make things work when you would be repairing, building up processes, or collaborating on processes with teammates. There were some missing features in regards to business processes. The repository was not able to perform with Visio as well as the business process simulation. These are features that we only get with Signavio.

We also previously used the ADONIS:Community Edition. 

We switched to Signavio because we wanted students to cover the whole business process management lifecycle, from discovery to modeling to optimization as well as simulation and theoretical execution. We were looking for enterprise-grade features, like repository and simulation. We could only get this with Signavio, which is the reason why we switched.

The initial setup was straightforward.

The deployment took a month. I registered for the initiative, then they provided me access. After that, I explored the environment a bit. I needed to register my separate accounts so I could have one screen from a teaching/lecturer perspective and another screen from a student perspective. This is so I can test the environment in a manner where I can then provide some guidance for students to complete their tutorials.

I watched a couple of webinars on its deployment as well as some tutorials published within the help section of Signavio Process Modeler. These were very helpful.

We are only able to use the free academic licenses because we have a financial constraint. We are not able to pay for commercial licenses to use this kind of tool.

We did evaluate other options: Bizagi, Microsoft Visio, and ADONIS. We used these three tools prior to Signavio.

As a teacher, I need to follow developments in the field for business process management. We also reviewed IT Central Station.

The process repository is really valuable. This is something I cannot get with other tools. 

When you are selecting the business process management suite, you need to make sure that you have end-to-end coverage of the business process management lifecycle, not just to model the business processes, but also to run and optimize it. This is hard to achieve. An option is that you can check whether your selected solution supports a complete lifecycle. Another part is that you can export process models and run them on different process servers, not being locked into a certain vendor.

Students will contact the businesses, but this will be over the phone for a single session to learn about their problems, then they would design a process. However, they would not validate outcomes of the process with customers or their business contact. We can benchmark it towards some kind of business best practices, e.g., what are the typical sales processes or order to cash, but we cannot really judge the overall improvement in real life.

There is potential for students to build up a business process repository for a company that they are investigating. Typically, they would now design just one process for a certain case, but for their seminar work, they are examining a real-life business company that are typically smaller companies. They would talk to managers there, then design not one, but many complete end-to-end processes. There is also support for business process level. Therefore, we have a top-level process, then you can break that down. This is meaningful for students to have a better overview of the process landscape within certain companies.

I haven't really tried to export the processes into a process server, but this is a valuable point. What do you do with the models that you design? Obviously, the best outcome is to run it, then analyze it for potential operational outcomes. However, we are not able to do that because we don't have a platform for this.

I was not aware of SAP Journey Modeler until recently. 

I would rate it as eight out of 10.