Pipedrive vs SAP CRM comparison

Why PeerSpot?

Pipedrive and SAP are both solutions in the CRM category. Pipedrive is ranked #18 with an average rating of 9.0, while SAP is ranked #10 with an average rating of 9.0. Pipedrive holds a 1.1% mindshare in CRM, compared to SAP’s 1.8% mindshare. Additionally, 78% of Pipedrive users are willing to recommend the solution, compared to 83% of SAP users who would recommend it.

Pipedrive

Read 13 Pipedrive reviews

5,425 Views
4,394 Comparison Views

78% willing to recommend

SAP CRM

Read 43 SAP CRM reviews

9,335 Views
8,028 Comparison Views

83% willing to recommend

Pipedrive

SAP CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 3, 2026

SAP CRM and Pipedrive are competitive players in the CRM software category. SAP CRM seems to have the upper hand in terms of integration with other SAP systems, making it suitable for large enterprises, while Pipedrive excels in user-friendliness and quick deployment, catering more to small to medium businesses.

Features: SAP CRM offers comprehensive lead and opportunity management, task management, and customizable dashboards. It is compatible with global markets and provides strong data governance capabilities. It is also highly customizable and integrates well with other SAP systems like SAP ERP. Pipedrive provides simple deal tracking, efficient sales process management, and flexibility with multiple pipelines. Its intuitive design enables quick adoption and efficient automation.

Room for Improvement: SAP CRM faces challenges with system lag, complex interfaces, and time-consuming maintenance. Its integration with non-SAP systems can be cumbersome, and feature updates are slow, needing UI enhancements and reduced latency. Pipedrive could improve its integration with more systems and automation capabilities, as well as better segmentation in forms and enhanced documentation.

Ease of Deployment and Customer Service: SAP CRM can be deployed on-premises and in hybrid clouds, but users report complications in large-scale deployments and slow support responsiveness. Pipedrive is designed for quick cloud-based deployment with minimal hassle, delivering immediate results. Customer service for SAP CRM varies greatly based on the selected partner, while Pipedrive's user-friendly nature allows for efficient support and issue resolution.

Pricing and ROI: SAP CRM is often considered expensive for small to medium enterprises, with substantial licensing and maintenance costs. However, it offers potential long-term ROI for large enterprises due to its extensive feature set. Pipedrive, alternatively, provides a budget-friendly pricing model, making it accessible for smaller businesses and startups, delivering good value for money.

To learn more, read our detailed Pipedrive vs. SAP CRM Report (Updated: September 2026).

Buyer's Guide

Pipedrive vs. SAP CRM

September 2026

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Helped 913,806 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pipedrive

Ranking in CRM

18th

Ranking in Local Government CRM

6th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Opportunity Management (7th), Sales Force Automation (9th)

SAP CRM

Ranking in CRM

10th

Ranking in Local Government CRM

2nd

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Management (5th)

Mindshare comparison

As of September 2026, in the CRM category, the mindshare of Pipedrive is 1.1%, up from 0.8% compared to the previous year. The mindshare of SAP CRM is 1.8%, down from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
SAP CRM	1.8%
Pipedrive	1.1%
Other	97.1%

CRM

Featured Reviews

Willem Lambrechts

Managing Director at Drebbel

Offers the ability to create multiple pipelines and the flexibility in filtering and reporting

We do a lot of analytics and reporting ourselves. We don't necessarily use all the features that Pipedrive provides, but it's very helpful at least. It has streamlined our deal-closing process. We use it for everything. When we create a lead, we put it into Pipedrive. That lead can be converted into an opportunity, which we manage through our whole pipeline. This includes having all data related to the opportunity in one place. Once the deal is closed, we use Pipedrive to follow up on the invoices until they are paid. We also manage sales commissions and payments to our salespeople through Pipedrive.

Read full review

Fazle Rabbi

CRM administrator at a manufacturing company with 10,001+ employees

Customization and automation drive effective user training and insights sharing

Recently, the price of SAP CRM has increased, which is one concern. Another issue is that sometimes we experience slow performance. Reports in SAP CRM itself can become very slow. Other than that, it is a very good CRM system. I am happy with SAP CRM because whenever we have requirements for changes or customization as per our needs, we get them, and the downtime is minimal. We are getting very good support from the incident team and the in-house support team who are responsible for customization. Some customer centers have moved to Salesforce, but I don't have any experience with Salesforce to make a comparison.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is very stable."

"The solution is pretty easy to use and intuitive."

"Our primary use case for this solution ranges from using it for daily activities in sales to forecasting and KPIs and following up on every deal we are working on and every lease we are opening."

"The most useful thing is the ability to create multiple pipelines and the flexibility in filtering and reporting."

"The most valuable feature is the ability to create timelines and custom fields."

"Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily. The person that we have who is customizing Pipedrive is very junior in means of software development or process development. He can easily use it, anyone can use the solution. It has a very easy user interface to customize your processes and apply them to the Pipedrive process."

"Pipedrive offers a lot of value for the money because it includes e-signature, document generation, CRM, and workflow automation in one not-expensive solution."

"The initial setup is straightforward."

More Pipedrive pros

"One of the main things is that the reports are very customizable. It is very easy and user-friendly to customize the reports the way the user wants. They can see the reports as per their expectations and change them accordingly."

"From Marketing Planning to Lead Management and Forecasting Analytics, we gain complete customer insight to drive innovation that differentiates our products and services."

"I have found the most valuable feature of the SAP CRM system is its ability to integrate with other modules. SAP CRM is all about integrating with other modules. For example, SuccessFactors is their learning management. This is one use case that SAP CRM themselves use. Their lead generation versus their sales from their educational services. You can instantly receive insight into how many leads have been generated and how much it turned into real business or revenue for them. I was told in one of the seminars that the data transfer from the lead generation to sales is only 24 hours in SAP CRM."

"The most important factor for recommending SAP CRM is its integration with the core SAP platform. Globally, most enterprises are using SAP as an ERP platform to manage their key business functions. SAP CRM has out-of-the-box integration with the core SAP platform. You can integrate your pre-sales and post-sales into the single platform on the SAP CRM very easily, and you can extend that CRM to your customers who can actually see what is happening to their orders—such as whether it is dispatched or not dispatched or at what stage it is—simply by logging onto the CRM platform."

"SAP CRM integrates well with SAP ERP which is useful."

"Compared to other systems, SAP CRM has been reliable, stable, and cost-effective for us."

"When we implemented this solution nine years ago it was the best product on the market."

"The features that are used most are the lead model and the opportunity model. We can create many different pipelines with many phases. These features improved our process in the States very well."

More SAP CRM pros

Cons

"The platform could be even more robust."

"Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting."

"Reporting capabilities of the solution could be improved."

"The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email."

"Pipedrive is relatively stable, but the performance is lackluster compared to other solutions in this space."

"You must pay more if you need an additional feature."

"Pipedrive has some weaknesses against Salesforce."

"The product is expensive."

More Pipedrive cons

"It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX (user experience) to make it easier to navigate and easier to use."

"They could improve the product's analytics and reporting capabilities. Additionally, they could enhance its web interface speed."

"SAP must provide a demo system for the customers."

"What I see as a challenge against our competitor is that Salesforce comes with more flexibility, for enhancement purposes, whereas the SAP CRM Cloud is more robust and rigid. It's not flexible to implement any bespoke solution."

"It doesn't provide as much functionality as its competitors."

"The interface could be improved because sometimes it has lots of data to enter, and possibly 50% don't use it."

"They should improve the design to make it more appealing to users."

"The implementation and integrations could be better. After we went into the production environment, we had some issues."

More SAP CRM cons

Pricing and Cost Advice

"On a scale of one to ten, where one is a low price, and ten is a high price, two or three. For us, everything is expensive because this is a startup, but for a normal company, it should be peanuts."

"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."

"The solution is affordable."

"The price of Pipedrive has been reasonable."

"As of now, the pricing and value are quite good."

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

"We pay $1000 a month for the tool."

"The product is expensive but provides valuable services."

More Pipedrive pricing and cost advice

"The licensing model for SAP CRM is customer-based."

"From the maintenance perspective, SAP CRM is quite expensive compared to cloud services because the current solution they're using is managed by us and we are hosting it on servers. There is the cost of hosting, and managing servers and applications. The overhead is substantial, but this solution is a legacy system. It will take some time for the customer to migrate out of it."

"SAP CRM offers a free trial for anyone wanting to test the product before purchasing it."

"SAP CRM costs approximately a couple of thousand a month."

"SAP CRM is an expensive product."

"They should reduce the price to target small businesses."

"Its price is reasonable. As compared to other CRMs, this CRM is competitively priced. They have multiple flavors with different sets of functionality. Pricing is based on the flavor that suits your requirement. If you have more users, the cost will come down."

"The solution is expensive."

More SAP CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

16%

Construction Company

12%

Comms Service Provider

11%

Computer Software Company

Financial Services Firm

11%

Manufacturing Company

10%

Comms Service Provider

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	6
Large Enterprise	27

Questions from the Community

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

See all answers

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

See all answers

What advice do you have for others considering Pipedrive?

I'd recommend Pipedrive since it's easy to use and handles simple processes effectively. I'd rate the solution nine out of ten.

See all answers

What is your experience regarding pricing and costs for SAP CRM?

SAP CRM is not suitable for small companies because of the cost. It is suitable for medium and large enterprise companies.

See all answers

What needs improvement with SAP CRM?

See all answers

What is your primary use case for SAP CRM?

Currently, we are using SAP CRM for monitoring sales activities, forecasting, and marketing activities.

See all answers

Comparisons

Zoho CRM vs Pipedrive

Compared 8% of the time

Freshsales vs Pipedrive

Compared 8% of the time

noCRM.io vs Pipedrive

Compared 8% of the time

Pipeliner CRM vs Pipedrive

Compared 6% of the time

Copper vs Pipedrive

Compared 2% of the time

More Pipedrive Competitors

Microsoft Dynamics CRM vs SAP CRM

Compared 33% of the time

Salesforce Sales Cloud vs SAP CRM

Compared 6% of the time

Zoho CRM vs SAP CRM

Compared 4% of the time

SAP Sales Cloud vs SAP CRM

Compared 3% of the time

Vtiger CRM vs SAP CRM

Compared 3% of the time

More SAP CRM Competitors

Product Reports

Buyer's Guide

Pipedrive

September 2026

Download Pipedrive product report

Buyer's Guide

SAP CRM

August 2026

Download SAP CRM product report

Overview

Pipedrive offers an intuitive interface for tracking deals with customizable features and extensive reporting to enhance sales management.

Pipedrive is a CRM tool designed to streamline sales processes. Known for its Kanban-style interface, it allows for easy tracking of deals and activities. Users find value in its customizable features, extensive reporting, and ability to manage communication. With flexible data structures, filters, and automation, Pipedrive improves sales management and communication integration. Although users seek better pricing and enhanced features for basic versions, the platform effectively supports tasks like deal tracking, email integration, and client relationship management.

What are the key features of Pipedrive?

Kanban-style interface: Facilitates easy deal tracking.
Customizable features: Allows adaptable data structures and processes.
Extensive reporting: Provides insights into sales activities.
Workflow automation: Enhances efficiency by automating repetitive tasks.
Email integration: Streamlines communication within the platform.

What benefits should users look for in Pipedrive?

Improved sales tracking: Enhances visibility into sales activities and pipelines.
Increased efficiency: Saves time through automation of routine tasks.
Customizability: Supports diverse business needs with flexible setup.
Scalability: Adapts to growing business requirements.
Better communication: Facilitates seamless interaction between team members.

In real estate and other industries, Pipedrive assists in managing client relationships by tracking interactions from introduction to closing. It supports sales funnels, lead capturing, and campaign management, enabling companies to effectively streamline workflows and forecast outcomes.

Pipedrive

SAP CRM provides comprehensive tools for managing leads, opportunities, and tasks, while strengthening integration with SAP ERP. Its customizable dashboards and reports are vital for strategic planning, supporting global market operations.

SAP CRM offers lead management, opportunity tracking, and task handling with seamless SAP ERP integration. Users enjoy personalized dashboards, aiding strategic planning, and enhanced global data regulation compliance. The ease of use improves client onboarding. Marketing tools support segmentation for better audience engagement. SAP CRM is scalable and provides real-time data access, aligning with business needs. Customization ensures adaptability across sectors, yet improvements in performance, navigation, and Microsoft integration could enhance user experience. Modern features, AI, analytics, and stronger security are anticipated advancements.

What are the key features of SAP CRM?

Lead Management: Streamlines lead capturing and nurturing for effective customer acquisition.
Opportunity Tracking: Monitors sales opportunities throughout the pipeline for better conversion rates.
Task Management: Organizes tasks efficiently to ensure timely completion.
ERP Integration: Enhances CRM capabilities through seamless SAP ERP connectivity.
Customizable Dashboards: Provides tailored views and insights to support decision making.

What benefits and ROI can users expect from SAP CRM?

Scalable Implementation: Adapts to business growth without loss of performance.
Improved Client Onboarding: Simplifies onboarding processes, increasing satisfaction.
Real-Time Data Access: Provides up-to-date information for informed decision making.
Enhanced Communication: Centralizes customer interactions to improve engagement.

SAP CRM serves diverse industries by facilitating account management, order placement, and marketing campaigns. Companies leverage it for B2B sales, talent acquisition, and real-time analytics. It supports finance, supply chain, and service management, ensuring compliance and risk management while integrating with varied modules for comprehensive support.

SAP

Sample Customers

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

Buyer's Guide

Pipedrive vs. SAP CRM

September 2026

Free Report: Pipedrive vs. SAP CRM

Find out what your peers are saying about Pipedrive vs. SAP CRM and other solutions. Updated: September 2026.

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