Amdocs CRM vs SAP CRM comparison

Amdocs and SAP are both solutions in the CRM category. Amdocs is ranked #44, while SAP is ranked #3 with an average rating of 7.8. Amdocs holds a 0.7% mindshare in CRM, compared to SAP’s 2.5% mindshare. Additionally, 84% of SAP users are willing to recommend the solution.

Amdocs CRM

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664 Comparison Views

SAP CRM

Read 44 SAP CRM reviews

3,736 Views
3,437 Comparison Views

84% willing to recommend

Amdocs CRM

SAP CRM

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Executive Summary

We performed a comparison between Amdocs CRM and SAP CRM based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: November 2025).

Buyer's Guide

CRM

November 2025

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Helped 879,259 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Amdocs CRM

Ranking in CRM

44th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

SAP CRM

Ranking in CRM

3rd

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Local Government CRM (2nd), Marketing Management (4th)

Mindshare comparison

As of December 2025, in the CRM category, the mindshare of Amdocs CRM is 0.7%, down from 0.8% compared to the previous year. The mindshare of SAP CRM is 2.5%, down from 11.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
SAP CRM	2.5%
Amdocs CRM	0.7%
Other	96.8%

CRM

Featured Reviews

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Fazle Rabbi

CRM administrator at a manufacturing company with 10,001+ employees

Customization and automation drive effective user training and insights sharing

Recently, the price of SAP CRM has increased, which is one concern. Another issue is that sometimes we experience slow performance. Reports in SAP CRM itself can become very slow. Other than that, it is a very good CRM system. I am happy with SAP CRM because whenever we have requirements for changes or customization as per our needs, we get them, and the downtime is minimal. We are getting very good support from the incident team and the in-house support team who are responsible for customization. Some customer centers have moved to Salesforce, but I don't have any experience with Salesforce to make a comparison.

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

13%

Financial Services Firm

Computer Software Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	5
Large Enterprise	27

Questions from the Community

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What do you like most about SAP CRM?

Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.

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What is your experience regarding pricing and costs for SAP CRM?

SAP CRM is not suitable for small companies because of the cost. It is suitable for medium and large enterprise companies.

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What needs improvement with SAP CRM?

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Comparisons

Siebel CRM vs Amdocs CRM

Compared 26% of the time

Salesforce Sales Cloud vs Amdocs CRM

Compared 23% of the time

Oracle CRM vs Amdocs CRM

Compared 13% of the time

Clarify vs Amdocs CRM

Compared 13% of the time

Microsoft Dynamics CRM vs Amdocs CRM

Compared 11% of the time

More Amdocs CRM Competitors

Microsoft Dynamics CRM vs SAP CRM

Compared 36% of the time

Salesforce Sales Cloud vs SAP CRM

Compared 16% of the time

Zoho CRM vs SAP CRM

Compared 8% of the time

Oracle CRM vs SAP CRM

Compared 7% of the time

Siebel CRM vs SAP CRM

Compared 6% of the time

More SAP CRM Competitors

Product Reports

Buyer's Guide

CRM

November 2025

Download Amdocs CRM product report

Buyer's Guide

SAP CRM

December 2025

Download SAP CRM product report

Overview

Information not available

Amdocs

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

SAP

Sample Customers

Cricket Wireless, Defense Telematica Organization, Enel, Fastweb, Kcell, Movicel, Vodafone Romania, Zon Multimedia, TIM Brasil, Telenor Serbia

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: November 2025.

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