Salesforce Commerce Cloud Reviews

eCommerce for consumer packaged goods sold direct to consumers, not via distributors.

I do not know as we are still in the implementation phase.

• Ability to quickly add content and manage products along with associated web content easily.  
• Not having to worry about maintaining one's own infrastructure. 

• Better access to code and customizability of the solution. 
• Multi-tenant infrastructure is a blessing and a curse.

• The various cartridges like Customer Service (although be aware, this is a community based cartridge so a lot of SIs will recommend ZenDesk instead but that seems more for their own piece of mind in support rather than the customer requirements), PayPal and Amazon Pay: They aren't plug and go, but they take away the need to develop a lot, so they reduce costs.
• Its scalability. (You must prebook if you have a sale - see the Stability Issues section for more details).
• Reporting is very good.
• Up-sell ability is very good.
• Out of the box gave the basics and you build from there.

It's allowed us to merchandise FMCG in a speedier way.

We can easily report on daily customers, sales, conversions, etc.

Commerce Cloud is not cheap. You will not find a cost-effective solution with official systems integrators. They need a lot more smaller companies offering SI solutions. It can only help the marketplace

Out-of-the-box solutions should present a viable e-commerce site and they sort of do but also sort of don't.

Demandware claims to have an OOTB solution – and to some degree it does – but you can’t really run with it. You need a systems integrator to help manage the deployment. Demandware makes these guys pay a license fee to simply call themselves SIs so right off the bat you have prices that will include the off setting off that cost. The traditional Dermandware recommended SIs are large and so the market is sort of closed, in some respect, and this influences the prices offered for a developed solution. Demandware needs to encourage smaller SIs and development houses (and there are some coming through now) to allow competition.

I have used it for a year.

I did not overly encounter any deployment issues with the platform.

You must tell Commerce Cloud that you are having sales/holidays (even Xmas), so this is not a scalable solution without intervention. When you raise a ticket in their support and tell them, though, it's problem-free, so it's a point to mention, not a huge obstacle.

As mentioned in the Stability Issue section, scalability must be requested.

Actually, their ticket system and help area is very good. You can find everything you need there.

Technical support is very good. You have a team of people ready to help and fix issues.

It's a big solution. Make sure you go through discovery thoroughly as it can be costly to redo bespoke work after (same with anything, though).

A vendor team implemented it.

I'd recommend having skills in-house or getting a technical PM as a sounding board, so you can challenge system integrators.

Look into prices carefully. The percentage "fee" charged on each sale is negotiable and can range from around 2% to almost 3%.

It's easy to setup.

They don't provide scope for more customization in the core module.

I've used it for eight months.

The deployment is straightforward with cloud instances, but we don't have any control over the servers.

Almost no issues.

As its code base is hidden, we have little scope for our own customization. We compulsorily have to go with the partners they have chosen.

It's good - 7/10.

It's good - 7/10.

We did use a previous solution, and our customer chose to switch.

It was straightforward.

We did it in-house.

It is revenue sharing base, so i don't know about pricing.

If you want a straightforward e-Commerce site, this is a good product with less setup formalities and easy to use, but if you want in-depth customization this might not be a good choice for you

Demandware is at the top of the list when it comes to a SaaS-model e-Commerce solution for it's ease of use, low start-up costs (compared to an On-Premise solution) and scalability. For companies who do not have their own internal IT departments to support a solution, Demandware is an excellent choice. There is relatively minimal setup beyond the usual data migration for catalog development and design elements for UI development.

OOTB APIs for integration to 3rd-party applications like Social Media, payment gateways and other critical applications also add to the low implementation level of effort. Like other smart e-Commerce platforms, Demandware has enjoyed the interactive relationship with business partners and Systems Integrators who actively implement the platform and develop industry-specific extensions and APis, subsequently incorporating those components into consecutive releases.

Demandware brings with it the opportunities for integration with Salesforce and backoffice applications that enable companies to consolidate their e-Commerce backbone and impose standard workflow functions, roles-based permissions for interaction with the platform, performance and sales reporting and other tools for companies to use as a step towards better e-Commerce management.

Demandware is strong across the board. It's difficult to point to a specific area for improvement because there are several variables outside the platform such as the implementation partner, the need to involve an agency for UI work, the amount of data a company needs to migrate, etc.

Over 5 years

None. Demandware is a SaaS-model e-Comm platform so there is very little hands-on setup. Once you push from Staging to Production, you're done.

Minimal. Keep a close eye on order volume throughput if this is your first cloud-based application. The typical adjustments for performance apply.

Minimal. Keep a close eye on order volume throughput if this is your first cloud-based application. Because it's in the cloud, resource allocation can happen quickly because there's no hardware to allocate or deploy. The typical adjustments for performance apply.

Excellent. Demandware has continually improved it's commitment since the early days.

Also excellent. Demandware's support team knows Java and the critical components well.

Very straightforward which is why they are a perennial consideration for e-tailers.

I was part of the team that did the implementation.

The associated costs vary because of the nature of the platform. Clients pay for licenses and the subsequent fees for maintenance depend upon sales volume.