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Salesforce Commerce Cloud OverviewUNIXBusinessApplication

Salesforce Commerce Cloud is #1 ranked solution in top eCommerce Platforms. PeerSpot users give Salesforce Commerce Cloud an average rating of 8.4 out of 10. Salesforce Commerce Cloud is most commonly compared to SAP Hybris Commerce: Salesforce Commerce Cloud vs SAP Hybris Commerce. Salesforce Commerce Cloud is popular among the large enterprise segment, accounting for 66% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 24% of all views.
Salesforce Commerce Cloud Buyer's Guide

Download the Salesforce Commerce Cloud Buyer's Guide including reviews and more. Updated: September 2022

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud is a cloud-based, agile, scalable, and secure eCommerce platform designed to create a seamless customer experience and help your organization drive sales, convert more customers, and increase productivity and engagement. Salesforce Commerce Cloud is a part of Salesforce Digital 360, an integrated platform allowing you to sell and engage with your audience across digital channels.

Salesforce Commerce Cloud Features

Salesforce Commerce Cloud has many valuable key features. Some of the most useful ones include:

  • Commerce cloud digital
  • Storefront reference architecture
  • Commerce cloud endless aisle
  • Commerce portals
  • Order management
  • Commerce platform

Salesforce Commerce Cloud Benefits

There are several benefits to implementing Salesforce Commerce Cloud. Some of the biggest advantages the solution offers include:

  • Scalability: Salesforce Commerce Cloud makes it easy for you to seamlessly scale and handle traffic spikes, along with any other unforeseen events.
  • Unified commerce: You can benefit by connecting the customer’s entire shopping experience via digital channels – from marketing to successful purchase and retention campaigns. In addition, you can personalize a customer’s journey to add relevant product recommendations.
  • Mobile optimization: Salesforce Commerce Cloud takes a mobile-first approach, providing a mobile-optimized eCommerce store with a user-friendly interface to attract and retain customers in order to make their shopping experience pleasant and friction-free.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Salesforce Commerce Cloud solution.

A Senior Consultant at a computer software company comments, “The most valuable feature is the lead matrix that Commerce provides, which helps us to filter out the leads. It also filters out the companies that are right for us and need to target. The visualization is very good. It's not confusing. If you are doing an analysis on your Commerce, It's very easy. The filters are very useful and easy to customize. It's very easy to operate. The user-friendly interface is better when compared with other CRMs. For everything that we have used this solution for, we have had the best experience.”

PeerSpot user Syed B., Salesforce Solution Architect at Systems Limited, says, "It has a customizable checkout experience, customizable homepage, everything can be customized. The stability is very, very high. SFCC is a leader in the world."

Divs C., Salesforce Solutions Architect at Kcloud Technologies, mentions, “Salesforce offers the best features and functionality which are developed and refined over many years to provide a highly customized e-commerce experience. It is mostly for clients who are more into e-commerce, so they go for the Salesforce Commerce Cloud because, the best part is, you don't have to develop everything from scratch. Salesforce Commerce Cloud has seamless upgrades. Since the platform is SaaS, Salesforce continuously rolls out many new features in the background. These are available through an administration panel and often with minimal or no technical intervention needed on the client-side.”

Joaquin A., Salesforce Programmer at Freelancer, explains, “Multi Language support means that this product will operate in English, Chinese, or whatever language is required. The translation feature is available, depending on the region, and it is quite useful for me as well as my customers. The development capabilities are very powerful, which is what my customers know and why they buy this product instead of something else. There is a good community of developers for the platform. With respect to customizability, you can do whatever you want. You can integrate with other solutions and put everything in one place.”


Salesforce Commerce Cloud was previously known as Demandware .

Salesforce Commerce Cloud Customers

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

Salesforce Commerce Cloud Video

Archived Salesforce Commerce Cloud Reviews (more than two years old)

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it_user844278 - PeerSpot reviewer
Director at Baozun
User
New functionalities include membership awards and order sourcing awareness. Cloud services need improvement.

What is our primary use case?

For use in an E-commerce website based on commerce cloud. Applied to front-end and order check, and integrated with order management system.

How has it helped my organization?

Demandware helped the company set up a user friendly e-commerce website in a short time frame and offers stable system performance.

What is most valuable?

New functionalities including membership awards and order sourcing awareness in the order check.

What needs improvement?

The cloud services, the information security services, and the compliance support services.

Buyer's Guide
Salesforce Commerce Cloud
September 2022
Learn what your peers think about Salesforce Commerce Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
635,162 professionals have used our research since 2012.

For how long have I used the solution?

Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user827292 - PeerSpot reviewer
Consultant at a retailer with 1,001-5,000 employees
User
Multi-tenant infrastructure is a blessing and a curse

What is our primary use case?

eCommerce for consumer packaged goods sold direct to consumers, not via distributors.

How has it helped my organization?

I do not know as we are still in the implementation phase.

What is most valuable?

  • Ability to quickly add content and manage products along with associated web content easily.  
  • Not having to worry about maintaining one's own infrastructure. 

What needs improvement?

  • Better access to code and customizability of the solution. 
  • Multi-tenant infrastructure is a blessing and a curse.

For how long have I used the solution?

Still implementing.
Disclosure: My company has a business relationship with this vendor other than being a customer: Consultant for customer
PeerSpot user
Buyer's Guide
Salesforce Commerce Cloud
September 2022
Learn what your peers think about Salesforce Commerce Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
635,162 professionals have used our research since 2012.
PeerSpot user
Info Sec Consultant at Size 41 Digital
Real User
Top 5
Cartridges take away the need to develop a lot.

What is most valuable?

  • The various cartridges like Customer Service (although be aware, this is a community based cartridge so a lot of SIs will recommend ZenDesk instead but that seems more for their own piece of mind in support rather than the customer requirements), PayPal and Amazon Pay: They aren't plug and go, but they take away the need to develop a lot, so they reduce costs.
  • Its scalability. (You must prebook if you have a sale - see the Stability Issues section for more details).
  • Reporting is very good.
  • Up-sell ability is very good.
  • Out of the box gave the basics and you build from there.

How has it helped my organization?

It's allowed us to merchandise FMCG in a speedier way.

We can easily report on daily customers, sales, conversions, etc.

What needs improvement?

Commerce Cloud is not cheap. You will not find a cost-effective solution with official systems integrators. They need a lot more smaller companies offering SI solutions. It can only help the marketplace

Out-of-the-box solutions should present a viable e-commerce site and they sort of do but also sort of don't.

Demandware claims to have an OOTB solution – and to some degree it does – but you can’t really run with it. You need a systems integrator to help manage the deployment. Demandware makes these guys pay a license fee to simply call themselves SIs so right off the bat you have prices that will include the off setting off that cost. The traditional Dermandware recommended SIs are large and so the market is sort of closed, in some respect, and this influences the prices offered for a developed solution. Demandware needs to encourage smaller SIs and development houses (and there are some coming through now) to allow competition.

For how long have I used the solution?

I have used it for a year.

What was my experience with deployment of the solution?

I did not overly encounter any deployment issues with the platform.

What do I think about the stability of the solution?

You must tell Commerce Cloud that you are having sales/holidays (even Xmas), so this is not a scalable solution without intervention. When you raise a ticket in their support and tell them, though, it's problem-free, so it's a point to mention, not a huge obstacle.

What do I think about the scalability of the solution?

As mentioned in the Stability Issue section, scalability must be requested.

How is customer service and technical support?

Customer Service:

Actually, their ticket system and help area is very good. You can find everything you need there.

Technical Support:

Technical support is very good. You have a team of people ready to help and fix issues.

How was the initial setup?

It's a big solution. Make sure you go through discovery thoroughly as it can be costly to redo bespoke work after (same with anything, though).

What about the implementation team?

A vendor team implemented it.

I'd recommend having skills in-house or getting a technical PM as a sounding board, so you can challenge system integrators.

What's my experience with pricing, setup cost, and licensing?

Look into prices carefully. The percentage "fee" charged on each sale is negotiable and can range from around 2% to almost 3%.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
System Analyst at a tech services company with 5,001-10,000 employees
Consultant
It provides a straightforward e-commerce solution, but it has little scope for customizations. We compulsorily have to go with the partners they have chosen.

What is most valuable?

It's easy to setup.

What needs improvement?

They don't provide scope for more customization in the core module.

For how long have I used the solution?

I've used it for eight months.

What was my experience with deployment of the solution?

The deployment is straightforward with cloud instances, but we don't have any control over the servers.

What do I think about the stability of the solution?

Almost no issues.

What do I think about the scalability of the solution?

As its code base is hidden, we have little scope for our own customization. We compulsorily have to go with the partners they have chosen.

How are customer service and technical support?

Customer Service:

It's good - 7/10.

Technical Support:

It's good - 7/10.

Which solution did I use previously and why did I switch?

We did use a previous solution, and our customer chose to switch.

How was the initial setup?

It was straightforward.

What about the implementation team?

We did it in-house.

What's my experience with pricing, setup cost, and licensing?

It is revenue sharing base, so i don't know about pricing.

What other advice do I have?

If you want a straightforward e-Commerce site, this is a good product with less setup formalities and easy to use, but if you want in-depth customization this might not be a good choice for you

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user72771 - PeerSpot reviewer
it_user72771Info Sec Consultant at Size 41 Digital
Top 5Real User

You don't have to go with partners they have chosen. I've worked with outside DWRE devs and it worked out fine.

PeerSpot user
e-Commerce Solution Architect at TATA Consultancy Services
Real User
Keep a close eye on order volume throughput if this is your first cloud-based app. Because it's in the cloud, resource allocation can happen quickly because there's no hardware to allocate or deploy.

Valuable Features

Demandware is at the top of the list when it comes to a SaaS-model e-Commerce solution for it's ease of use, low start-up costs (compared to an On-Premise solution) and scalability. For companies who do not have their own internal IT departments to support a solution, Demandware is an excellent choice. There is relatively minimal setup beyond the usual data migration for catalog development and design elements for UI development.

OOTB APIs for integration to 3rd-party applications like Social Media, payment gateways and other critical applications also add to the low implementation level of effort. Like other smart e-Commerce platforms, Demandware has enjoyed the interactive relationship with business partners and Systems Integrators who actively implement the platform and develop industry-specific extensions and APis, subsequently incorporating those components into consecutive releases.

Improvements to My Organization

Demandware brings with it the opportunities for integration with Salesforce and backoffice applications that enable companies to consolidate their e-Commerce backbone and impose standard workflow functions, roles-based permissions for interaction with the platform, performance and sales reporting and other tools for companies to use as a step towards better e-Commerce management.

Room for Improvement

Demandware is strong across the board. It's difficult to point to a specific area for improvement because there are several variables outside the platform such as the implementation partner, the need to involve an agency for UI work, the amount of data a company needs to migrate, etc.

Use of Solution

Over 5 years

Deployment Issues

None. Demandware is a SaaS-model e-Comm platform so there is very little hands-on setup. Once you push from Staging to Production, you're done.

Stability Issues

Minimal. Keep a close eye on order volume throughput if this is your first cloud-based application. The typical adjustments for performance apply.

Scalability Issues

Minimal. Keep a close eye on order volume throughput if this is your first cloud-based application. Because it's in the cloud, resource allocation can happen quickly because there's no hardware to allocate or deploy. The typical adjustments for performance apply.

Customer Service and Technical Support

Customer Service:

Excellent. Demandware has continually improved it's commitment since the early days.

Technical Support:

Also excellent. Demandware's support team knows Java and the critical components well.

Initial Setup

Very straightforward which is why they are a perennial consideration for e-tailers.

Implementation Team

I was part of the team that did the implementation.

Pricing, Setup Cost and Licensing

The associated costs vary because of the nature of the platform. Clients pay for licenses and the subsequent fees for maintenance depend upon sales volume.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user79803 - PeerSpot reviewer
Solution Architect with 51-200 employees
MSP
Merchandizing and website features are easy to master and set up but integration with other systems is not easy

Demandware is a SaaS based Ecommerce platform. Most of its customers are US based but it is rapidly making inroads into Europe.

Its strength lies in it being SaaS and being extremely feature rich. The downside is lack of easy integration capabilities with other IT systems.

Strengths

1. Rich in features:

Demandware has rich Merchandizing and website features which are easy to master and set up in its merchant facing interface called Business Manager. Some of them are listed below

·Promotions – About 70-80 type of different promotions can be set up in Business Manager.

·Search – It has it’s own search engine (no need to integrate with any third party search engines if your SKU count is not exceeding half a million). Various search specific features such as Synonyms, Hypernyms, redirects can be easily set up.

·Product Types – Supports various product types such as sets and bundles

·SEO- There are various features within Demandware to enhance the SEO awareness of the site

·Geo targeting – Recently they have added inbuilt support for Geo-IP based targeting. This means merchants can easily merchandize their goods based on customer’s browsing location.

Apart from these, included are other standard Ecommerce platform features such as Catalogue management, Pricebook management, multi-site roll out feature exists.

2. SaaS

Demandware has achieved a good degree of maturity in regularly upgrading the platform. Being SaaS means clients don’t have to be bother with the release process, upgrading etc. They can just sit back and enjoy the new features offered by Demandware.

Business Model

Its licensing model is transaction based (you pay Demandware a percentage of your revenue) . So retailers/clients don’t have to do a huge capital expenditure.

Weakness

1. Integration capability

It is not very easy to integrate Demandware with other systems. For most of the key interfaces like Catalogue, PriceBook or inventory you have to get a file in Demandware XML format from other systems (like Warehouse management system, Product Management system etc.). Though technically it is possible to do XML transformation and use of web services etc, the only thing I am saying is, it is not as easy as some other platforms.

2. Proprietary development language

To customize or enhance any features within Demandware, you have to work in Demandware Scripting language, which is a proprietary Demandware language. Though it is based on server side Javascripting, you still have to learn it along with Demandware component architecture. As a result, the availability of trained developers in the market is scarce. The learning curve here is steeper than Hybris or ATG (for developers).

After having worked on ATG and Demandware and having self taught Hybris to some extent, I would recommend Demandware for retailers who make anywhere between USD 10 and USD 50 Million/year in online revenue and do not want to operate a large in-house IT team.

-------------------------

Update 2014

1) New multicurrency feature released - A Demandware based transactional site can now have more than one currency.

2) Improved Search As You Type feature

3) Same host name for multiple sites (i.e. www.somesite.com/US points to US site and www.somesite.com/UK points to UK site)

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user72771 - PeerSpot reviewer
it_user72771Info Sec Consultant at Size 41 Digital
Top 5Real User

Did you have any major problems with your demandware install?

PeerSpot user
Architect at a tech services company with 51-200 employees
Real User
Good product, which allows a lot of customization and the ability to handle a large volume of orders.

Valuable Features:

The customization and the ability to extend every feature, as well the integration with 3rd parties is very good.

Use of Solution:

I have used this product for 4 years.

Stability Issues:

All the changes in the platform are made backward compatible.

Scalability Issues:

If you have followed the best practices you will not have a problem, however you are allowed to change the caching for different pages and that may cause a lot of problems with the performance.

Other Advice:

All the solutions based on the platform should be implemented by people who have experience. The platform is capable of handling thousands of orders per hour and Demandware take care of the scalability and hosting infrastructure, so you do not have to worry about that.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user4938 - PeerSpot reviewer
Director of eCommerce at a tech company with 51-200 employees
Vendor
Lots of great features. I just wish it were easier to integrate in our environment.

Valuable Features:

We evaluated Demandware last year. Here are some of my team's impressions: - Excellent support for mobile devices, which is important for us - Social hooks into FB, etc. - I like the dashboard which provides centralized access to all management, policies, rules, etc. - Extensive partner ecosystem

Room for Improvement:

- Expensive!!! - Our architecture team raised questions about how it would fit in our environment, as there would be a good amount of internal work to get everything integrated together. You may want to look into this as part of your evaluation. It's not SaaS after all.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user6060 - PeerSpot reviewer
it_user6060Architect with 51-200 employees
Vendor

With my personal experience i can say please look at the following advantages only:
-Caching
-Build management and disaster recovery in a very small amount of time.
-Good plug-ability from a technical point of view.
-Same version of code can serve multiple devices with responsive design.
-No database :)

There are problems related to the API (a bit) and maintenance but these are not significant if we follow best practices.

Buyer's Guide
Download our free Salesforce Commerce Cloud Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2022
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Buyer's Guide
Download our free Salesforce Commerce Cloud Report and get advice and tips from experienced pros sharing their opinions.