Netskope Reviews

Positive

My main use cases for Netskope are to provide a secure way for remote access and eliminating traditional VPN, and also to protect the web navigation for the users.

The most helpful features in Netskope are the data loss prevention module, the anti-malware module, and the integration that it has with Information Rights Management from Microsoft.

It has better categorization and more granular features regarding web protection, as it allows me to control HTTP methods. I can publish WhatsApp web for my users as read-only, for example. Other providers cannot; they are only on and off, and do not have the granularity for a website to be read-only.

That comes with a downside, which is that they need to regularly update their controls to support those features in those websites.

In terms of improvements, the possibility to export the dashboards or the data directly to Power BI would be better. The solution has its own data, but you don't get much customization that perhaps you would be able to if you were somehow able to extract the data from an API call and load it into a Power BI dashboard.

I have been working with that tool for three years.

If I were to describe Netskope support, I would say it is above average; it is very good. It's not yet excellent, however, it's very good.

It takes some time to get help as they always try to start from the beginning. There are several steps until I get a qualified, specialized technician. Most of the time, we are fairly IT savvy, so most of the issues we can resolve for ourselves, and when we open a ticket, it's something really complicated, yet we always face level one technicians that try to accomplish the same things that we already did. In those cases, we lose time until we get level two or level three support that helps us go into the situation better.

That's a tricky question regarding the pricing of Netskope. It's quite expensive. That said, if I compare that we did with other solutions, it's somehow justified.

I don't know about Netskope providing any sort of AI features at this time. We haven't gone in that way yet, and I'm not aware. Our company's decision is that we're not going there yet. 

I would rate Netskope an eight out of ten.

Neutral

My main use case for Netskope is for SWG and reverse proxy.

We have used Netskope for forward proxy to protect from different malicious websites, malicious links, and malicious files so that we can secure our environment.

Netskope has positively impacted our organization by securing all our systems, and the response time is also less, with a high catch rate for any incident.

The best features that Netskope offers in my experience include SSC for secure services, CASB which helps to protect from different attacks, SWG feature, cloud firewall, SDPN which helps to create an instant connection, and remote browser isolation which isolates uncategorized and risky websites.

Compared to Checkpoint as SaaS, the catch rate of Netskope was very high and the system consumption rate such as RAM, ROM, and memory consumption for Netskope was less compared to Checkpoint SaaS. Netskope has positively impacted our organization by securing all our systems, and the response time is also less, with a high catch rate for any incident.

Netskope's pricing is very high compared to other vendors, and compared to Zscaler, Netskope has less capability.

In my last company, I have used Netskope for around one year.

We encountered some challenges during the configuration process, but the Netskope support team helped us cope with all the challenges.

Netskope is stable, but sometimes it can cause some errors.

Netskope is scalable.

The customer support experience was moderate. When asking critical questions, we did not receive responses on time, but for general queries, we received timely responses.

I would rate the customer support a six on a scale of one to ten.

Neutral

I did not use a different solution before Netskope.

The initial setup with Netskope was straightforward.

I have seen a return on investment with Netskope as we saved a lot of time by catching all the threats and thoroughly understanding the cases.

I did not evaluate other options before choosing Netskope.

There was an incident where a user was attempting to access a malicious website. The user's attempt caused a download of malicious software in the system, but because of Netskope, we were able to track all the logs and block that particular malware at the network level.

I cannot give an exact rate for how quickly Netskope detects and blocks threats because that rate changes every day.

Netskope is deployed in our organization as a hybrid cloud. We are using AWS as part of our hybrid cloud setup. We purchased Netskope through channels and other vendors, not through the AWS Marketplace.

The deployment of Netskope in our environment was medium scale. Billing depends on how you are using Netskope, and according to my experience, it should be discussed with sales people. Questions regarding pricing, setup cost, and licensing should be directed to higher management as I do not have visibility into these aspects.

If your company has a quite complex or normal setup, you can use Netskope as it is the best solution for catch rate and return on investment.

I rate Netskope eight out of ten because some complex issues are not diagnosed properly and responded to correctly by their support team, plus there are sometimes issues in the product.

I use Netskope for cloud-based security within our organization's multi-cloud environments. It helps with ease of deployment and configuration, enabling us to manage security policies and integrate them with other solutions like identity providers.

Netskope has allowed us to effectively configure security policies and manage them across our environment while providing a secure and efficient solution.

Netskope is highly effective for Data Loss Prevention (DLP) with its inbuilt DLP capabilities. It protects data in the cloud, on the web, and in emails. The threat protection capabilities are beneficial, especially in reducing the load on email traffic by preventing phishing emails and providing malware protection from advanced threats. The easy deployment and configuration of the security policies make it a valuable solution.

A bit of latency is observed in some of the applications. In future updates, I would like to see improvements in latency, as well as enhancements in advanced threat protections. Specifically, the use of AI/ML for anomaly detection and dealing with signatureless advanced threats would be beneficial.

I have been using Netskope for almost a year.

I would rate the stability of Netskope around eight out of ten.

Netskope is highly scalable and has supported our organization's growth without any challenges.

I haven't encountered any major challenges with Netskope's technical support.

I previously worked with Zscaler, but I switched to Netskope due to an organizational change.

The initial setup was smooth and easy. The installation and configuration were seamless, making it straightforward to deploy.

The implementation was a distributed deployment with teams from different regions taking part. So, I can't provide an exact number of people involved.

In terms of cost savings, the solution is effective and comes at a lower cost compared to competitors like Zscaler.

Netskope is cost-effective compared to similar solutions like Zscaler.

I have evaluated both Zscaler and Netskope, and found that both are leading solutions.

I would rate the overall solution eight out of ten. Netskope is easy to deploy, with effective proxy solutions. It plays a critical role in cloud security, especially regarding the SASE framework and zero trust principles.

Most of our customers use Netskope for application navigation and the protection of the public cloud, such as Office 365. We primarily work with it as a substitution for URL filtering, but the SASE solution provides more than just URL filtering.

Netskope provides real-time protection as all traffic is analyzed in line. With the client on the device communicating with the Netskope cloud, it allows for immediate protection. 

Netskope is cloud-native, enabling differentiation of tenants in cloud applications, whether they are enterprise or personal, and provides control over shadow IT access. 

It also has a behavior engine with robust rules and machine learning capabilities, including image analysis with OCR capabilities.

There is currently no DLP on-premises. If it's needed, it could be considered a missing feature. The integration with the network part, specifically the SD-WAN, is in development and might be available soon. They lack a cloud security posture management solution.

I have been working with Netskope for several years.

I find the solution stable.

Their infrastructure supports scalability well, and they declare an SLA regarding delays, making it a solid solution.

Customer support is very good.

Positive

The initial setup is quite straightforward and well-measured. On a scale from one to ten, I would rate the setup ease as eight.

The cost is comparable to other vendors, and it depends on the customer's needs.

Netskope started with a cloud-first approach, which makes it adaptable to the day-to-day changes that the cloud will generate.

I'd rate the solution nine out of ten.

The solution is useful for remote workflow access.

Netskope’s CASB provides good visibility of the applications being used. We can use Shadow IT based on the traffic. DLP and CASB are valuable features. The tool provides extensive DLP features. We can create any level of policies and protect our data on-premise or cloud. The tool integrates with all the components very well.

The threat protection features must be improved. Other competitors on the market, like McAfee and Fortinet, provide threat protection features across all the modules.

I have been using the solution for two and a half years.

I rate the stability an eight out of ten.

The tool’s scalability is good. I rate the scalability an eight out of ten. The product is suitable for small and medium-sized businesses.

The support is good, but not up to the mark.

Neutral

The product is very easy to deploy. We have to install an agent on the machines through the distribution systems. It is the only dependency. Apart from that, we don't have any internal components on-premises at the user end. Everything is cloud-driven. I rate the ease of setup a ten out of ten. Netskope has its own cloud. We deploy the tool on-premises and on AWS. The product can be deployed for a user within a few minutes. It will take longer to deploy the tool for the whole organization.

The solution provides a very good return on investment. I rate the ROI a ten out of ten.

The pricing is very flexible. I rate the pricing a three out of ten.

Netskope is better than Zscaler.

We are users and partners of the solution. I will recommend the solution to others. Overall, I rate the product an eight out of ten.

Our one use case involved shadow IT. We had numerous cloud applications being used by the business without the IT team's awareness. A lot of data was being exchanged with these cloud applications. 

Another use case centered around our corporate applications, specifically Google Workspace. We integrated Google Workspace with Netskope to protect our cloud usage and data, including email IDs and Google Drive storage.

These are the use cases we applied the tools to.

The benefits revolved around effectively addressing the use cases using Netskope. Regardless of user location, as long as they were connected to the internet, their data remained protected at all times. These were the major benefits we obtained.

The most valuable features were related to discovery, data protection, and ensuring compliance with regulations.

In my previous organization, we heavily used Netskope. We employed Netskope for all our cloud applications and for managing shadow IT. So, for any applications we had in the cloud, we used Netskope to retrieve details about shadow IT. On top of it, we employed it to safeguard the data on those cloud applications.

I used Netskope five months ago. I changed organizations around five months ago. But prior to that, I was using Netskope. I have used it for approximately four years. I worked with the latest version.

It is a stable solution. From a solution perspective, I didn't face any challenges. However, there were operational matters that we managed on a day-to-day basis.

It is a scalable solution.

Approximately around 30,000 end users are using this solution.

We've encountered numerous cases. Whenever we came across functional or technical issues, we raised questions with the technical support team.

I would describe customer service and support as decent. Our technical account manager always got involved when we raised concerns, ensuring proper escalation so we got a timely resolution.

The first setup process was pretty simple. You just have to integrate the solution with cloud workspaces and applications and it is easily accomplished.

The deployment was a collaborative effort. We engaged both the vendor and third-party assistance. Our in-house team used relevant intelligence to ensure successful deployment.

Two major teams were primarily involved: the InfoSec team and the IT team. The InfoSec team covered the solution and helped the IT team with configuring best practices. Additionally, we had a partner team that implemented the solution for us.

For deployment, we followed a straightforward approach. First, we identified our known applications and domains and then planned how to integrate our account users with Netskope. Next, we used the discovery module to identify shadow IT instances. Finally, we configured policies, initially placing them in monitoring mode. Once the tools matured, we transitioned those policies from monitoring to protective mode.

The maintenance was easy. 

Pricing depends on customer relationships, negotiations, and partner involvement. Each product owner has their own licensing terms, which all play into the overall cost because they involve a partner. Overall, it depends on the negotiation skills.

Netskope's pricing is reasonable compared to Microsoft. Microsoft tends to sell individual licenses as bundles. For instance, if you're using licenses like E3 versus E5, E3 offers limited functionality, while E5 provides a bundle. Microsoft's pricing is somewhat higher, considering Netskope's capabilities as well.

I have experience with a few other solutions, like Symantec and Microsoft, but my involvement with those was limited. Netskope was the major focus.

If you're heavily invested in Microsoft, Microsoft KSP might be the way to go. Otherwise, you might consider Netskope. So, it is dependent on the infrastructure.

I'd suggest that any company not heavily dependent on Microsoft could consider starting with Netskope. Cloud journey also matters; if you're deeply involved in the cloud, Netskope is a good solution to safeguard your cloud data.

Overall, I would rate the solution an eight out of ten. I deduced two points: one for their feature modification and one for the feature maturity of the solution.

Our clients use Netskope because they want to move to a SaaS solution. They're using an increasing number of SaaS applications. An on-premises firewall or URL filter isn't sufficient anymore. Netskope is unique in recognizing different instances of SaaS applications and the activities people can do. They have more control over where their data goes.

The most valuable feature of Netskope is that it is a SaaS-delivered solution. It's somewhere running in the cloud, and there's no limitation in performance like you would have with hardware. You need to change hardware all the time.

However, this platform grows when your company grows, and you have more employees and more traffic. You don't need to think about that anymore. The solution also provides granular control over the SaaS applications that people are using.

It's like moving from URL filtering or a web proxy to a real CASB. Netskope takes it a step further by recognizing if you're logging into your corporate Office 365, a private one, or a competitor's Office 365.

The cloud firewall, which is one of Netskope's latest developments, could be improved further. I would like to see more threat protection in Netskope's Zero Trust Network Access. Functionality-wise, the solution's Zero Trust Network Access is a great replacement for VPNs. However, having more security functions in there would be nice.

I have been working with Netskope for around five years.

I've never encountered an outage with Netskope. Everything was always working because its points of presence were very redundant. If its processes recognize that something in one point of presence might not be running as it should, you get redirected without knowing.

I rate the solution's stability ten out of ten.

Our clients for Netskope are fairly big enterprises and government organizations. Netskope's scalability is perfect, and you don't have to think about it. It doesn't matter if you have 500 employees or 10,000 employees. The solution automatically grows. Their points of presence are overscaled and oversized, so they'll take care of that.

I rate the solution's scalability ten out of ten.

Netskope's technical support is very good, but it's similar to the technical support of most other tools like Palo Alto or Check Point.

Positive

The solution's initial setup is really easy, especially when you roll out the client. Migrating from an explicit proxy to their solution has exactly the same setup. Netskope easily integrates into any solution that you already have.

The solution's deployment time depends on what you want to include. If you need to migrate a very big web proxy configuration, Netskope has excellent professional services that will prepare configurations. So, it's ready to use directly. The slowness is not because of Netskope. It's because you need to have all your employees connected to the network, and this new software needs to be installed.

However, that can all be automated. You can have it running in minutes. Netskope already has a very good basic policy. If you're just doing the inline CASB, you roll out the Netskope Client or setup the explicit proxy and have a basic URL filtering policy that directly works.

If you have a couple of 1,000's employees, then, of course, it will take a while. You do it in bunches. People start up their laptops, install this new software, and it's there. Preparation-wise, it might take a few weeks, but the actual rollout is done as soon as people can run updates on their laptops.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution’s initial setup an nine out of ten.

We have seen a return on investment with Netskope because everything runs in the cloud. You don't need to think of the sizing. The solution's user interface is really simple and easy to manage. You don't need many people, hardware replacements, or shipping things. The tool is very efficient and saves a lot of time.

Netskope is a premium service, and its pricing ranges from medium to expensive. Netskope is in the top range when it comes to pricing. It all depends on the functionalities you require and get the licences for. The combined solution is more cost effective than a combination of other vendors point solutions.

Netskope is a cloud-based solution. All its security functions run in a cloud. You only need to install a client to get the traffic to the cloud, set up an IPsec tunnel, or set up your explicit proxy to get the traffic through the cloud.

You don't need to install anything on-prem except when you use their SD-WAN solution. We're talking about the CASB side. They also have an SD-WAN solution. 

Overall, I rate the solution an eight out of ten.

We use the tool to control the use of our email going outside.  We use it to secure our data. We use it for data exfiltration, enforce policies for users who use both personal and corporate accounts, and ensure PCI compliance. We also use it to block malware by detecting and blocking any malware in cloud services immediately. Additionally, we monitor privileged accounts to prevent unauthorized access to our resources. We use it to protect our privileged accounts in Microsoft Azure.

The solution provides information about third-party applications registered to our corporate email address and alerts us when users enroll in other applications using their work email.

The tool helps us detect threats and provides insights. Then, we take necessary measures to ensure users have MFA enrolled and take other security steps.

We are an airline, so our users frequently move between locations. For example, a pilot might log in from one country in the morning and another within a few hours. Netskope helps us guard against threats by detecting if a data exfiltration attempt occurs from a specific location.

I have been using the product for three years. 

We didn't have any issues with Netskope's stability. 

The scalability has been good for us because we didn't have to pay for anything extra. We locked in the price for three years at a significantly reasonable rate. I can't provide more details because the person who handled it left the team, but I believe the decision was based on cost. Given the pandemic period, when many airlines faced financial difficulties due to closed borders, it had to be a very reasonable cost or a suitable payment plan. My company has 1500 users.

I have never used technical support yet. 

We use Microsoft Azure, specifically Microsoft's CASB solution, because most companies, including ours, already use Microsoft products like Microsoft 365. Since it's already part of our subscription, it made sense to evaluate it. If we're satisfied with Microsoft by next year, we might move to it since we already have a subscription.

I rate the tool's deployment ease a nine out of ten. It's a SaaS solution; the deployment process is straightforward, ensuring it's connected internally. For what I use it for daily, it's very accessible and user-friendly, with nothing complex involved.

I wasn't involved in the initial discussions about its cost. However, within the next year, by around June, I'll need to review the vendors' quotes. Typically, our procurement team handles the process by issuing an RFP to vendors to get quotes. From there, we evaluate based on pricing and may conduct a proof of concept to assess value.

My company is mid-size. In our country, having around 2500 employees places us in the midsize category. I rate the overall product an eight out of ten. The tool helps monitor Microsoft Azure activities, such as operational functions and user registrations. It checks if these actions align with normal practices to ensure security. This provides insights into applications integrated into our Azure environment