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Meraki Dashboard vs NETSCOUT nGeniusONE comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
1.0
Organizations experience varying ROI from Meraki Dashboard, with benefits in efficiency and global device management via a browser.
Sentiment score
6.5
NETSCOUT nGeniusONE boosts efficiency by reducing troubleshooting time, enhancing visibility, and improving user satisfaction despite licensing challenges.
 

Customer Service

Sentiment score
6.6
Meraki Dashboard's customer service is generally praised for knowledge and efficiency, though some users report wait time issues.
Sentiment score
6.2
NETSCOUT nGeniusONE support is valued for expertise but faces mixed feedback on response times and engineer availability.
The support response time can be slow, sometimes taking up to fifteen hours.
When our site went down, Cisco's technical support was very responsive and effective, so I would rate them nine out of ten for their support.
They are instantly available for technical support from Meraki Dashboard.
The distributor's support is rated an eight out of ten, indicating room for improvement in SLA handling.
They need to work on their response time and overall competence.
I am actually happy with technical support from NETSCOUT.
 

Scalability Issues

Sentiment score
4.6
The Meraki Dashboard provides scalable, user-friendly management for organizations of all sizes, supporting extensive devices and seamless expansion.
Sentiment score
7.9
NETSCOUT nGeniusONE efficiently scales for growth with virtual technology, though hardware costs and configuration may affect expansion.
The solution is highly scalable and accommodates the growth needs effectively.
It is not similar to software solutions Datadog or Dynatrace where they can easily add agents without problems.
 

Stability Issues

Sentiment score
5.1
Meraki Dashboard is reliable with minimal downtime, occasional VPN issues, and strong user confidence in its stability.
Sentiment score
8.0
NETSCOUT nGeniusONE is reliable with rare downtime; minor issues occur, but support is responsive and stability is high.
We have not encountered any downtime related to the Meraki cloud feature in the last five years.
I rate the stability of NETSCOUT nGeniusONE as ten out of ten since we have not experienced any escalations or downtime issues from the end user's side.
Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT.
Customers are more sensitive about NETSCOUT nGeniusONE's upgrades because it has hardware.
 

Room For Improvement

Meraki Dashboard needs improvements in licensing, UI, VPN setup, device integration, stability, documentation access, and advanced features.
NETSCOUT nGeniusONE needs a user-friendly interface, improved integration, modular pricing, and enhanced cloud capabilities to address user challenges.
Improving AI could be a significant role-changer for many aspects.
The cameras are not connected through Meraki, but all other devices are on Meraki networks.
I would like to enhance my expertise on Cisco Umbrella and Cisco M, which is an endpoint security management tool.
It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes.
Many big companies Samsung and Hyundai try to build their own monitoring solutions using open-source tools and their own engineers, though it has not been successful.
Customers want to have service assurance, including NPM and APM, from one vendor.
 

Setup Cost

Meraki Dashboard is costly but offers robust support and management, with pricing varying by license length and device type.
Enterprise users find NETSCOUT nGeniusONE reliable and valuable, but expensive, with complex pricing and crucial licensing considerations for upgrades.
The cost of the Meraki solution is high, which may not be affordable for smaller companies, especially in developing countries.
If we involve a third-party vendor, the price will definitely go up.
The cost depends on the size of the customer, as sizing controls the pricing.
 

Valuable Features

Meraki Dashboard excels with user-friendly interface, cloud management, security features, and centralized control, enhancing network performance and management.
NETSCOUT nGeniusONE excels in real-time monitoring, traffic analysis, and data insights, favored by large finance and manufacturing companies.
With the detailed visibility feature of Meraki Dashboard, I get connected clients information, including how much data each client downloaded and what applications they accessed.
Meraki Dashboard offers an exceptional centralized management solution that allows easy updates and monitoring of various network features, including bandwidth usage and content filtering.
You can also implement some security measures over Meraki Dashboard, such as Cisco Umbrella, which is a powerful DNS security tool, and you can manage FTD firewalls through Meraki Dashboard, making it very beneficial.
The capability of real-time traffic intelligence is also very useful because it allows for the comparison between real-time and historical packet levels.
NETSCOUT is focusing on network monitoring, specifically packet analysis, which sets them apart.
 

Categories and Ranking

Meraki Dashboard
Ranking in Network Monitoring Software
18th
Average Rating
8.6
Reviews Sentiment
5.7
Number of Reviews
58
Ranking in other categories
No ranking in other categories
NETSCOUT nGeniusONE
Ranking in Network Monitoring Software
15th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Network Monitoring Software category, the mindshare of Meraki Dashboard is 1.1%, down from 1.7% compared to the previous year. The mindshare of NETSCOUT nGeniusONE is 1.5%, down from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Market Share Distribution
ProductMarket Share (%)
NETSCOUT nGeniusONE1.5%
Meraki Dashboard1.1%
Other97.4%
Network Monitoring Software
 

Featured Reviews

MURALI NIDAMANURI - PeerSpot reviewer
Dashboard provides comprehensive network security and management capabilities
I don't have specific handy names. Meraki Dashboard uses multiple functions where we can configure SSIDs, firewall policies, DHCP, multiple VLANs and DHCP configurations, VLAN configurations, access control policies, MAC binding, client access based on MAC authentication and certificate-based authentication. We have configured SSO for Windows Active Directory by configuring the RADIUS services. We have implemented many customer requirements in Meraki Dashboard. With the detailed visibility feature of Meraki Dashboard, I get connected clients information, including how much data each client downloaded and what applications they accessed. I can obtain detailed data including ISP links level monitoring and speed. I can perform speed tests, generate analytics reports, convert to Excel based on each user for each department, create dashboards, monitor and limit bandwidths, and restrict specific URLs. The advanced security configuration in Meraki Dashboard is useful for network security. Substantial security can be achieved within Meraki Dashboard itself, eliminating the need for additional firewalls to protect your network. You can configure WAN monitoring, users' ACLs, URL filtering, web filtering, and department-wise access configuration for specific client applications. It's completely cloud-managed, and in a simplified way, you don't need to visit any physical infrastructure to monitor activities. Apart from access points, everything is in the cloud. We have monitored IoT solutions, CCTV monitoring, and can detect and control intrusions. When people connect IoT devices to your network, Meraki Dashboard can detect what device it is and control those access controls, even with different operating systems.
Mohammed Hassan - PeerSpot reviewer
Helps us by providing root cause analysis when it comes to latency and performance issues
I would recommend NETSCOUT nGeniusONE to others yet not for small SMBs due to the pricing. It is important to have the necessary NETSCOUT experience for smooth integration. The automated issue detection sometimes has a few false positives but is overall cost-effective for our customers. I'd rate the solution eight out of ten.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Educational Organization
7%
Manufacturing Company
7%
Government
7%
Financial Services Firm
13%
Computer Software Company
13%
Manufacturing Company
10%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise13
Large Enterprise25
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise3
Large Enterprise37
 

Questions from the Community

What do you like most about Meraki Dashboard?
We greatly utilize the network because we can plug it into the DNS, VPN, or equipment. It's very good. Meraki Dashboard enhances wireless network management. We appreciate its flexibility, as it al...
What is your experience regarding pricing and costs for Meraki Dashboard?
The cost of the Meraki solution is high, which may not be affordable for smaller companies, especially in developing countries.
What needs improvement with Meraki Dashboard?
Improving the AI capabilities would be beneficial as the machine should learn more extensively. The future is AI-driven. Network availability is crucial based on machine understanding, so the machi...
Which is the best DDoS protection solution for a big ISP for monitoring and mitigating?
I would say if it’s an ISP that will build a scrubbing center, Netscout/Arbor is a good solution. In all other solutions, Imperva is a great choice.
What do you like most about NETSCOUT nGeniusONE?
Stability-wise, I rate the solution a ten out of ten.
What is your experience regarding pricing and costs for NETSCOUT nGeniusONE?
The pricing is a bit high yet not overly expensive. The cost depends on the size of the customer, as sizing controls the pricing.
 

Also Known As

No data available
NETSCOUT nGenius, nGeniusONE
 

Overview

 

Sample Customers

Coop eG, Peet's Coffee & Tea, Priefert Manufacturing, Century Care Management, Clifton College, Zürs Ski Resort, Capital FM Arena, MAXI Autohöfe
Cerner Corporation
Find out what your peers are saying about Meraki Dashboard vs. NETSCOUT nGeniusONE and other solutions. Updated: September 2025.
868,787 professionals have used our research since 2012.