

NETSCOUT nGeniusONE and Meraki Dashboard compete in the network management category. Meraki Dashboard appears to have the upper hand due to its cloud-oriented simplicity and user-friendly deployment.
Features:NETSCOUT nGeniusONE provides detailed traffic analysis and packet inspection, application-specific monitoring, and troubleshooting, offering deep insights for identifying network issues. It also supports real-time communication monitoring and dependency mapping. Meraki Dashboard offers cloud management with easy multi-site visibility, integration capabilities, and a user-friendly interface, simplifying business deployment and management efforts.
Room for Improvement:NETSCOUT nGeniusONE could become more user-friendly and reduce tool complexity, with users calling for a more intuitive interface and less reliance on hardware. Meraki Dashboard could improve VPN client features, enable broader integration with non-Cisco products, and simplify user settings.
Ease of Deployment and Customer Service:NETSCOUT nGeniusONE requires on-premises deployment or hybrid cloud solutions and often needs dedicated support due to complexity. Although technical support is responsive, it may require on-site engineers, impacting immediacy. Meraki Dashboard allows cloud-oriented deployment options that simplify setup, with customer service known for being accessible and effective, rated highly for practicality and remote management.
Pricing and ROI:NETSCOUT nGeniusONE is noted for higher pricing, reflecting advanced features and extensive support, offering ROI by reducing troubleshooting time and increasing visibility. Meraki Dashboard, though perceived as expensive due to its subscription model, offers a clear pricing structure with support, delivering ROI through reduced admin time and effective network management.
The support response time can be slow, sometimes taking up to fifteen hours.
When our site went down, Cisco's technical support was very responsive and effective, so I would rate them nine out of ten for their support.
They are instantly available for technical support from Meraki Dashboard.
They need to work on their response time and overall competence.
The distributor's support is rated an eight out of ten, indicating room for improvement in SLA handling.
I am actually happy with technical support from NETSCOUT.
The solution is highly scalable and accommodates the growth needs effectively.
It is not similar to software solutions Datadog or Dynatrace where they can easily add agents without problems.
We have not encountered any downtime related to the Meraki cloud feature in the last five years.
Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT.
I rate the stability of NETSCOUT nGeniusONE as ten out of ten since we have not experienced any escalations or downtime issues from the end user's side.
Customers are more sensitive about NETSCOUT nGeniusONE's upgrades because it has hardware.
There is a need for price reductions in developing countries, as the cost of Meraki is quite high.
The cameras are not connected through Meraki, but all other devices are on Meraki networks.
It provides many insights out of the box without any need to search for them.
Customers want to have service assurance, including NPM and APM, from one vendor.
It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes.
Many big companies Samsung and Hyundai try to build their own monitoring solutions using open-source tools and their own engineers, though it has not been successful.
The cost of the Meraki solution is high, which may not be affordable for smaller companies, especially in developing countries.
If we involve a third-party vendor, the price will definitely go up.
I would rate the pricing for Meraki Dashboard as one.
The cost depends on the size of the customer, as sizing controls the pricing.
Regarding its high price, I give NETSCOUT nGeniusONE a seven.
Meraki Dashboard offers an exceptional centralized management solution that allows easy updates and monitoring of various network features, including bandwidth usage and content filtering.
The most valuable feature for me is the cloud dashboard.
It summarizes everything in one place, which is very important for our organization.
The capability of real-time traffic intelligence is also very useful because it allows for the comparison between real-time and historical packet levels.
Their analysis capability actually surpasses other APM solutions, which is why customers love it.
The real-time insights that NETSCOUT nGeniusONE provides are very helpful.
| Product | Market Share (%) |
|---|---|
| Meraki Dashboard | 1.0% |
| NETSCOUT nGeniusONE | 1.4% |
| Other | 97.6% |

| Company Size | Count |
|---|---|
| Small Business | 22 |
| Midsize Enterprise | 13 |
| Large Enterprise | 26 |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 5 |
| Large Enterprise | 37 |
Meraki Dashboard is a comprehensive cloud-based platform that offers centralized management and control for all Meraki networking and security products. It provides a user-friendly interface, allowing administrators to easily monitor and configure their network infrastructure from anywhere. With real-time visibility, troubleshooting becomes effortless, ensuring optimal performance and minimizing downtime.
The intuitive dashboard offers a holistic view of the network, enabling quick identification of potential issues and proactive measures. It simplifies network deployment and scaling, with zero-touch provisioning and automatic firmware updates. The robust security features include advanced threat protection, content filtering, and VPN connectivity.
Meraki Dashboard also offers powerful analytics and reporting capabilities, providing valuable insights into network usage, application performance, and user behavior. With its seamless integration and scalability,
Meraki Dashboard is the ideal solution for organizations of all sizes, ensuring efficient network management and enhanced productivity.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.