NETSCOUT nGeniusONE and PRTG Network Monitor are competitors in the network monitoring category. NETSCOUT nGeniusONE holds an advantage for organizations requiring deep network analysis, while PRTG Network Monitor is superior for those seeking quick deployment with versatile, intuitive monitoring capabilities.
Features: NETSCOUT nGeniusONE provides powerful capabilities such as NetFlow analysis, packet inspection, and detailed traffic analysis, which are essential for understanding application behaviors and network troubleshooting. Its dependency mapping feature allows for complex analysis, crucial for environments with high visibility needs. PRTG Network Monitor offers an easy setup with a wide range of sensors. Its network discovery and comprehensive out-of-the-box monitoring checks make it suitable for varied infrastructure needs. The solution is noted for its lightweight remote probes and ability to offer rapid insights through a simplistic and intuitive dashboard.
Room for Improvement: NETSCOUT nGeniusONE's complexity demands significant technical resources, with calls for a modular pricing model and GUI improvements to enhance usability. Its reliance on physical agents can be cumbersome. PRTG Network Monitor could enhance mobile application usability and better integrate with third-party solutions. Additionally, refining its interface for advanced network mapping could benefit users seeking detailed network visualization.
Ease of Deployment and Customer Service: NETSCOUT nGeniusONE is mainly on-premises, often requiring dedicated engineering support during deployment, but provides highly competent customer service. PRTG Network Monitor supports both on-premises and cloud deployments, allowing for simpler implementation. Its customer service is well-rated though some specific integration support may not be immediately available without further resource allocation.
Pricing and ROI: NETSCOUT nGeniusONE's pricing reflects its comprehensive features but can be prohibitive for some; its ROI is recognized through decreased troubleshooting time in extensive use. PRTG Network Monitor offers a flexible licensing structure that often proves more economic for organizations, though costs can increase with expanded needs. Both solutions offer ROI through reduced troubleshooting time, each catering to different budgetary and feature-specific segments.
It provides accurate data for utilization, allowing us to monitor and optimize our investments in WAN connection capacity.
After introducing PRTG Network Monitor, we have saved time, and it's easy for everybody to monitor everything.
I have seen a return on investment with PRTG Network Monitor as it has saved a lot of time, and its monitoring has reduced manpower requirements, which has been helpful.
They need to work on their response time and overall competence.
The distributor's support is rated an eight out of ten, indicating room for improvement in SLA handling.
I am actually happy with technical support from NETSCOUT.
They resolve our queries 24/7.
The setup process is well-documented, making it easy to deploy.
Tutorials are available so I can manage any issue with PRTG Network Monitor easily.
The solution is highly scalable and accommodates the growth needs effectively.
It is not similar to software solutions Datadog or Dynatrace where they can easily add agents without problems.
On a scale of one to ten, scalability is rated as 9.5.
PRTG Network Monitor has the ability to scale and add new devices.
You can install them in each network, even if they are not connected, and it works.
Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT.
I rate the stability of NETSCOUT nGeniusONE as ten out of ten since we have not experienced any escalations or downtime issues from the end user's side.
Customers are more sensitive about NETSCOUT nGeniusONE's upgrades because it has hardware.
We haven't needed vendor support for the last three years, which demonstrates the product's stability.
PRTG Network Monitor is stable in my experience, and I have not encountered issues with crashes or downtime.
Customers want to have service assurance, including NPM and APM, from one vendor.
It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes.
Many big companies Samsung and Hyundai try to build their own monitoring solutions using open-source tools and their own engineers, though it has not been successful.
They need to improve application performance monitoring, error tracing mechanisms, and log management.
PRTG Network Monitor should provide syslog monitoring since it is not available at this time.
PRTG Network Monitor can sometimes be too detailed and cluttered at the beginning, making it heavy to use.
The cost depends on the size of the customer, as sizing controls the pricing.
The licensing part is a recurring license for every year, which is very affordable, making PRTG Network Monitor budget-friendly.
Pricing is by the number of devices, not by sensor.
The prices are very high for PRTG Network Monitor.
The capability of real-time traffic intelligence is also very useful because it allows for the comparison between real-time and historical packet levels.
Their analysis capability actually surpasses other APM solutions, which is why customers love it.
PRTG Network Monitor already provided me with 100 free sensors, which is enough for my network monitoring.
PRTG Network Monitor has a good dashboard that shows each and every piece of information, so we can easily find out what is happening with the systems.
These reports help me in my day-to-day work, and I rely on them because they provide proof during escalation, with exact downtime logs and related information.
| Product | Market Share (%) |
|---|---|
| PRTG Network Monitor | 4.1% |
| NETSCOUT nGeniusONE | 1.5% |
| Other | 94.4% |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 3 |
| Large Enterprise | 37 |
| Company Size | Count |
|---|---|
| Small Business | 57 |
| Midsize Enterprise | 18 |
| Large Enterprise | 41 |
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.
To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.
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