Microsoft Dynamics AX Reviews

We use the product for business optimization and to streamline processes. It helps us set alerts and notifications to the employees for inter-departmental tasks. It reduces the complexity and completes the work earlier than manual email processing.

According to user feedback, the product's most valuable features are modern web-based accessibility and user-friendly interface. The user interface is simpler and more interactive than Oracle.

From a consultant's point of view, I recommend an enhancement in terms of detailed documentation for the products on the website. We already have tutorials, but they are very generic and brief. It becomes difficult to understand as no case studies are associated with the process or modules.

Many users are not aware of upcoming releases, feature changes, or modifications. Implementing a targeted notification system, where consultants receive updates based on specialization, would be beneficial. It would help everyone stay informed, fostering their ability to offer enhanced solutions to clients by remaining up-to-date with the development. 

We have used Microsoft Dynamics AX for seven years.

I rate the platform's stability an eight and a half out of ten.

It is a scalable platform. We have enterprise-level clients, including banks and other industries like healthcare, real estate, and construction, especially ground engineering within the construction domain.

I rate the scalability a seven and a half out of ten.

My experience with customer service and support for Dynamics AX has been mixed. When dealing with standard functionalities, the support has been exceptional. However, the situation changes if any customization or external code is involved. In those cases, the support team tends to disclaim responsibility, which can create complications in resolving issues. I rate the support for standard modules and functionalities, around eight or nine out of ten. But when customization is involved, the support rating might drop to around four or five out of ten due to limited assistance with customized elements.

The setup is relatively straightforward. Installation is usually handled by the admin team, simplifying the process. Configuration can be manageable with sufficient experience, especially with the geo model. Setting up finance-related configurations like channel accounts, main accounts, currencies, and geo configurations covers a significant part of the setup, approximately 40%. After this, we focus on the specific domain—finance, sales, or manufacturing—to complete the process.

Microsoft's cloud engineers can manage deployment if it's on the cloud. We often need just one admin person onsite for coordination. On-premise setups typically involve more personnel. Initiating a project from scratch requires a team of database specialists, product experts, and admins, usually around three to four individuals, to collaborate and handle the process.

The deployment time varies based on complexity and user count. If users are limited, installation, creating virtual machines and sandboxes, and setting up views are influenced by the admin's efficiency. Licensing, user activation, and machine streamlining can impact the timeline, especially when dealing with multiple machines. Overall, the duration highly depends on the licensing scale and machinery purchase.

In cloud deployments, Microsoft is responsible for updates and platform maintenance. On the other hand, in on-premise setups, the implementation partner's admin team works with monitoring and manages regular updates. It can be more tedious than the automated cloud-based maintenance provided by Microsoft.

The platform's price offering is good. However, it gets costlier with time as more data accumulates in the cloud. My last client used to renew the license every six months.

They should consider the size of their business, operational requirements, budget, the number of employees, etc. while making a purchase decision. The cost of licensing and maintenance will accumulate every year and be recurring. They need to consider all these aspects and compare them with all the products they explore.

I rate Microsoft Dynamics AX a six out of ten.

We use an on-prem version where I have to connect via Citrix in order to open the web page. The solution is used to book my time on projects. So if I have a project on a customer side, I have to book it and then put my comments in there and then send it to accounting.

I use this solution for visibility purposes. It shows how productive I am. 

It is also used for billing purposes. We use this solution instead of Excel sheets, and clients can always see what we're using it for.

I only use one with tire management.

The only thing that is kind of annoying for every time I put my time in, before I send it off, I have always to save it first. I cannot immediately send it off. It's the only thing that needs improvement. For instance, if I'm booking my time in IMEI and AX and I have my tap open, and I want to send it and it's submitted, it asks to save first. I always get an error message here.

In addition, I sometimes put in wrong data that needs correction, but I cannot change it or approve it without withdrawing it. It will then take time for me to go back in and edit it.

I have been using Microsoft Dynamics for two years. 

Microsoft Dynamics is very stable. I rate the stability an eight out of ten. 

It is not a very scalable solution. I rate the scalability a six out of ten. 

The technical support is good but there are some issues. Sometimes I send something and they send back a completely different answer.

Positive

I would say it makes my life easier, so it definitely provides and ROI. It lets my team know my availability and how busy I am.

I would advise people to use the cloud version. I rate the overall solution an eight out of ten. 

We use the solution for automation. We use different modules, like, payroll, protection, sales, and getting supply chain. We're using it to streamline our resources from the start of the supply chain, to purchase. We are using it for payroll, HR, and protection.

We create demand, purchase, and acquisition by sending quotations. We analyze and sell them at the best price. We receive it in the warehouse. When it comes to the warehouse, they issue barcodes in the inventory. Finally, it goes to finance to make journal entries.

We are using Microsoft Dynamics AX for warehouse, finance, payroll, HR, production, enterprise assets, and assets except budgeting.

Managing admin is difficult. Also, it is expensive and can be cheaper.

I have been using Microsoft Dynamics AX for 10 years.

The product’s stability is good enough.

The solution is scalable. The solution is very good for small to medium businesses.

75 users including 50 guests and 25 enterprise users are using this solution.

Technical support is good. They resolve issues at their level.

Positive

The initial setup is easy. It is doing everything according to our requirements.

The solution is on the cloud. They send us one form for the requirements. We are making the requirement. Developers are making this machine. At the end, we download the virtual machine setup for our developer setup.

The solution’s pricing is reasonable compared to Oracle.

We have a team but one developer is there for maintenance.

Overall, I rate the solution an eight out of ten.

Our company uses the solution for programming and getting things to the SQL database. We have about 30 users and we want to increase to 60 users. 

We are running a very old version of the solution and it has issues. We need to think about replacing it.

The pricing is okay. 

Technical support is very good. 

Our older version has performance issues so it gets stuck and is slow. 

I have been using the solution for ten years. 

The stability is rated a seven out of ten. 

The solution is somewhat scalable so scalability is rated a five out of ten.

We use technical support all the time and they are very good. Support is rated a nine out of ten. 

Positive

We completed setup ten years ago and it was very hard. 

We implemented the solution in-house. It took us 18 months to deploy because we didn't think about our needs or what the solution could give us. We also had some customizations and programming but the entire process took too long.

The ROI is rated a six out of ten. 

The yearly licenses are priced okay. 

I do not recommend using this version of the solution and rate it a four out of ten. 

We are using Microsoft Dynamics AX for end-to-end operations in many areas, such as finance, commercial, supply chain, manufacturing, and customer engagement.

The most valuable features of Microsoft Dynamics AX are field services and the vendor collaboration portal. Both of the features are very good.

Microsoft Dynamics AX can improve system performance and security. The security is basic and needs a lot of improvement.

I have used Microsoft Dynamics AX within the last 12 months.

We have 5,000 users using Microsoft Dynamics AX in my company.

The support from Microsoft is good but there is always from for improvement.

I rate the support from Microsoft Dynamics AX a three out of five.

Neutral

We were previously using SAP. The version of SAP we are using was going to be outdated in the next five years, and instead of moving to S/4HANA, we decided to move to Microsoft Dynamics AX. We find Microsoft Dynamics AX much better than S/4HANA.

The initial setup of Microsoft Dynamics AX is of a medium level of difficulty. It's a straightforward process, but we found that sometimes we encountered problems after releasing the codes.

The full deployment of Microsoft Dynamics AX takes approximately 18 months.

I rate the setup of Microsoft Dynamics AX a three out of five.

We directly worked with the vendor for the implementation of Microsoft Dynamics AX.

I would advise others to choose limited customization, and use the end product.

I rate Microsoft Dynamics AX a six out of ten.

In 2012, I analyzed the market and found that Microsoft Dynamics provides services all over the world. We chose the product based on that criteria. It's been amazing. 

We're using the solution for financial modules, specifically focusing on consolidation, financial configuration, management reporting for warehousing, sales, and some customizations related to the sales module. As an investment company, we configured the sales module to function like stock sales, which allowed us to sell stocks and manage sales processes accordingly.

The solution has automated manual daily operations across multiple departments, especially in financial operations and the business cycle. The business has achieved its module. 

It has streamlined sales, warehouse management, and inventory processes and facilitated easy acquisitions. I’m presently analyzing the product for subsidiaries’ usage, not for my holding company.

Most of the features of Microsoft Dynamics AX are good. The overall structure and functions of the solution are great.

The product needs better admin control, and there is room for improvement in flexibility, reporting, and dashboards. Artificial intelligence should be incorporated. I also have concerns regarding partners, specifically in the implementation and deployment of Microsoft Dynamics. The partner we engaged with within Egypt lacked awareness of many features during the configuration and implementation.

It was strange to find the partner unaware of the function and service that Microsoft granted him to develop and deploy for their customers. This was a big issue. Microsoft needs to establish specific criteria for selecting representatives. It's not just about sending representatives but also about how you add value to the customer. I'm seeking not only to proceed with the Microsoft Dynamics Series but also to engage with a representative who can address and represent my business needs.

I have been using this solution for the past ten years.

The solution is stable. However, the stability is average compared to SAP and Oracle.

The product is scalable. We have 16 users for the solution.

Only two individuals are needed to cover for technical support.

The initial setup is straightforward. I have no issue regarding the system with my team. The deployment is okay. However, it is not about deployment. It's about configuration. Deployment is a group of steps. The main thing is to configure. Moreover, the product is currently deployed on-premises, but I want to move it to the cloud.

Right now we are not paying for licenses.

I’m working with Odoo.

Overall, I rate the solution a seven out of ten.

The product helps us to operate in various sectors apart from producing associated calls. They cover areas like warehouse management, finance, and more. We usually have medium to large enterprises as customers.

Supply Chain Management is an excellent feature. Finance also performs well. There's an element of project management present, which I think makes it a good overall product.

There is room for improvement when handling various currencies within the current Microsoft Dynamics AX system. The ability to manage different currencies like USD or Euro while maintaining separate books of accounts requires improvement without the need for customization.

I am using Microsoft Dynamics AX for three years.

The stability has been satisfactory and there haven't been any other areas of concern.

It is scalable. 

The overall support is good, however, I haven’t processed it myself. 

Positive

I initially worked with SAP solutions. The difference relies on the user's needs, as they are highly competitive and operate across various industries. Thus, they are equally proficient.

The setup is straightforward but, there have been certain problems. However, with Microsoft, there are ample resources available on the platform to address these issues effectively. This is definitely a positive aspect.

The solution is deployed on the cloud and requires two to three people for maintenance. 

In relation to the cloud, it might be expensive for a longer duration. However, it's essential to consider the demands of enterprise users. While it's cost-effective in the short run, it becomes relatively costly in the long run.

 I recommend the solution and I would rate it a seven out of ten overall.

I am proud to say that Microsoft Dynamics AX serves as the central point for all operations across the corporation, including our six hotels and ten other companies.

I think it would expand all the company's operations.

This solution's most valuable feature is its workflow for purchase orders and inventory. Additionally, the integration capabilities are also very impressive.

There is room for improvement in the licensing model and associated costs of this solution.

I would like to see the inclusion of local payroll options.

I have been working with Microsoft Dynamics AX for 12 years.

The solution's stability is excellent, with a reliability rate of over 90 or 99 percent. 

This high level of stability is very good.

Technical support is very good, and the cost is reasonable.

I am experienced in working with Microsoft Dynamics 365 Business Central, Oracle's Opera, Amadeus Sales and Catering, and Pixel Point's Point of Sales.

The Oracle is PMS for Hotels.

It was easy to set up.

It's a rational decision because the benefits and costs are reasonable.

Microsoft Dynamics AX is expensive.

The initial cost of licensing and implementation for Dynamics AX can be high.

I evaluated NetSuite ERP.

I would recommend using Microsoft Dynamics AX because it is practical and user-friendly.

I would rate Microsoft Dynamics AX a nine out of ten.