ManageEngine OpManager Reviews

Users report significant return on investment from ManageEngine OpManager due to improved system uptime and faster alerts. They appreciate reduced overhead by requiring fewer administrators and quickly resolving issues. Although some did not experience ROI in time and resources, others noted a substantial decrease in costs, particularly in call support. With dashboards enabling efficient management, users consistently express high satisfaction with the investment benefits.

ManageEngine OpManager is seen as competitively priced in the network monitoring software market. Licensing costs are based on the number of devices or nodes monitored and can include yearly fees. Discounts are available for long-term contracts and existing ManageEngine customers. While some view it as affordable compared to competitors like SolarWinds and PRTG, others find costs high for large-scale deployments. Overall satisfaction varies, with many praising its value but suggesting potential improvements in cost-effectiveness.

• "The product is not worth the money."
• "I rate the tool's pricing an eight out of ten."
• "The solution's pricing is very low compared to other products."

ManageEngine OpManager users primarily engage in network, server, and application monitoring. Enterprises leverage it for fault and alert management, device configuration, and performance tracking of hardware resources. It efficiently manages active directory, patch deployment, and network traffic. They appreciate its dashboard capabilities, detailed reporting, and coverage across diverse network infrastructures, including firewalls, routers, switches, and multiple branches. Users also value its automated alerts, monitoring capabilities for both on-premises and cloud deployments, and security compliance features.

ManageEngine OpManager has mixed perspectives on service and assistance. Many users highlight impressive and prompt support, praising their responsiveness and technical expertise. Some users, however, express concerns regarding availability, particularly across different time zones and weekends. Issues with frontline support understanding and extended resolution times are noted. Despite these challenges, some users report satisfaction with the assistance received, emphasizing effective problem-solving and continuous communication with the team.

ManageEngine OpManager's initial setup is described as straightforward and simple by many users. Some found it as easy as completing it in a few hours or days, while others mentioned it can take weeks, influenced by the complexity and organization size. A few users required documentation or assistance during setup, though many highlighted it can be done with minimal IT expertise. A few users mentioned facing challenges, especially when needing customization.

ManageEngine OpManager scales efficiently, supporting thousands of nodes and users, with licensing critical for expanding capabilities. Users report ease in scaling, though some note resource consumption and occasional license conflicts. It handles diverse environments well, with high scalability ratings. While large networks may require infrastructure upgrades, it can monitor multiple sites and extensive networks. Though some desire improvements in AI functionalities, many praise its ability to handle increased demands without downtime.

Users report that ManageEngine OpManager exhibits strong stability, with most finding it reliable and rarely experiencing downtime. Some note occasional lag or hanging, especially with large-scale implementations or certain configurations. A minority mention startup instability but acknowledge improvements after resolving specific issues. Connectivity issues are noted by a few, while others rate it high for stability and continued functionality. Stability ratings often range from seven to ten out of ten.