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KiSSFLOW vs Newgen OmniFlow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

KiSSFLOW
Ranking in Business Process Management (BPM)
37th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
12
Ranking in other categories
Business Performance Management (24th), Rapid Application Development Software (28th), Low-Code Development Platforms (30th)
Newgen OmniFlow
Ranking in Business Process Management (BPM)
33rd
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Business Process Management (BPM) category, the mindshare of KiSSFLOW is 1.1%, up from 0.5% compared to the previous year. The mindshare of Newgen OmniFlow is 1.0%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
Newgen OmniFlow1.0%
KiSSFLOW1.1%
Other97.9%
Business Process Management (BPM)
 

Featured Reviews

Julius Jagdon - PeerSpot reviewer
Business Tools at Motorola Solutions
The tool is intuitive to use and, through automation, has been a real time-saver
When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user. For example, our RSN needs to approve the ticket first before it's moved to the next person rather than having them all grouped. It would be better if we could see all the tickets grouped at the same time.
CD
Senior Manager at Infoedge India Ltd.,
Enabled us to consolidate workflows and reduce time spent searching for transactions
We have consolidated the workflow and have certain elements and functionalities developed in the new system so that my agents who are using the application don't have to do manual tasks searching for mail. So, we've consolidated and arranged some alerts and have done some segregation. The user is benefited, and the time spent on searching a transaction is reduced.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The best thing about KiSSFLOW is that we can do virtual approvals."
"I work in HR and am fond of automation. I like the tool's email automation and integration with Outlook."
"The support team responds fast."
"The best thing about Kissflow is its user-friendliness."
"Kissflow is intuitive and easy to use, and I haven't faced any errors using the solution so far."
"The flexibility and speed in modifying and creating processes are great features. If we have a process in mind, we can usually create it within ten minutes."
"The user interface is very, very good."
"My advice to anybody who is considering KiSSFLOW is that it is easy to use and I recommend it."
"It is working fine so far. I haven't heard anything bad about it from the applications team that is using it, so I assume that it is doing okay."
"The most valuable feature is the flexibility in using it."
"We have a huge customer satisfaction rate because we try to accommodate all the requirements of their business."
"The most valuable features of Newgen OmniFlow are the user interface, the low-code no-code designer tools, and the integration models are important."
"They are a good team that is proactive, and they are trying to accommodate all of our requirements."
"This solution is very cost effective and very flexible."
"The UI is easy. It's not very code based, so you can make certain changes on your end."
"We have consolidated the workflow and have certain elements and functionalities developed in the new system so that my agents who are using the application don't have to do manual tasks searching for mail."
 

Cons

"In future releases, it would be interesting to have a repository or portal within KiSSFLOW where users can interact with the KiSSFLOW community."
"Sometimes some notifications don't appear on the mobile app."
"One area where I believe Kissflow can be improved is customization."
"There is a lag in the delay between API calls."
"Some of the tool's fields only accept certain types of text. The input fields are inflexible."
"They should increase their marketplace with existing tools so that connections are directly through connectors instead of API integrations."
"They should increase their marketplace with existing tools so that connections are directly through connectors instead of API integrations."
"The integration between forms should be made easier."
"Improvement is needed in supporting the partner ecosystem."
"Newgen OmniFlow could improve by having more out-of-the-box integration modules. It would be beneficial to have an analytics model that is not currently present."
"The development teams should be more agile and they need to have more team members."
"I would like to see more automated analytics built into the solution."
"On scalability, if you count the scale from 1 to 10, I would give Newgen a zero because we are unable to achieve any in-house enhancements or new processes."
"There should be some reporting and dashboarding capabilities. I don't see such capabilities built into it."
"We had consistent issues of Newgen OmniFlow crashing. It's not compatible with bounce browsers like Chrome."
"At the system level, I would like to see things be much more flexible, especially for different document templates and introducing changes."
 

Pricing and Cost Advice

"Kissflow's licensing cost is lower than other products. However, the contract has changed with the second version they have given us, which is the low-code one."
"The license is very expensive."
"Your company must subscribe to the solution if you create a business account."
"This is an affordable product and everything is included in the subscription."
"The product costs $15 per user per month."
"The price of Newgen OmniFlow is priced reasonably."
"Its price is a bit on the high side, but that's okay. From a company perspective, it is reasonable."
"The on-prem solution is affordable. The cloud solution is more expensive. There are no additional costs to the standard licensing fees."
"Overall, this solution is very cost effective when compared to other solutions in the market."
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896,563 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
14%
Financial Services Firm
13%
Computer Software Company
7%
Comms Service Provider
6%
Financial Services Firm
15%
Comms Service Provider
11%
Import And Exporter
10%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise6
By reviewers
Company SizeCount
Small Business2
Large Enterprise6
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Newgen OmniFlow?
The pricing of Newgen OmniFlow is fair. That said, there is a need for standardization in pricing, rather than leaving it to the discretion of the salespeople.
What needs improvement with Newgen OmniFlow?
Improvement is needed in supporting the partner ecosystem.
What is your primary use case for Newgen OmniFlow?
Customers use Newgen OmniFlow for its ease of deployment, ease of use, ease of integrations, and efficiency improvement in terms of process automation. It is agile in terms of deployment to customers.
 

Comparisons

 

Also Known As

No data available
OmniFlow
 

Overview

 

Sample Customers

KiSSFLOW has 1.3 million users and 10,000+ customers across 121 countries. The people who get the most out of KiSSFLOW are business leaders like department heads, senior managers, and process owners who want to automate repetitive processes. These people can set up and modify the application on their own. The interface is simple so that all the users in the organization can utilize it through the web application, mobile apps (iOS and Android), smart actions on Gmail, and email notifications. Notable companies are Royal Caribbean, Dominos, Motorola, Danone, The Telegraph, Michelin, and PepsiCo.
Rak Bank, Bank Dhofar
Find out what your peers are saying about KiSSFLOW vs. Newgen OmniFlow and other solutions. Updated: April 2026.
896,563 professionals have used our research since 2012.