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KiSSFLOW vs Newgen OmniFlow comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

KiSSFLOW
Ranking in Business Process Management (BPM)
35th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
12
Ranking in other categories
Business Performance Management (24th), Rapid Application Development Software (28th), Low-Code Development Platforms (29th)
Newgen OmniFlow
Ranking in Business Process Management (BPM)
33rd
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Business Process Management (BPM) category, the mindshare of KiSSFLOW is 1.2%, up from 0.6% compared to the previous year. The mindshare of Newgen OmniFlow is 1.0%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
Newgen OmniFlow1.0%
KiSSFLOW1.2%
Other97.8%
Business Process Management (BPM)
 

Featured Reviews

Julius Jagdon - PeerSpot reviewer
Business Tools at Motorola Solutions
The tool is intuitive to use and, through automation, has been a real time-saver
When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user. For example, our RSN needs to approve the ticket first before it's moved to the next person rather than having them all grouped. It would be better if we could see all the tickets grouped at the same time.
CD
Senior Manager at Infoedge India Ltd.,
Enabled us to consolidate workflows and reduce time spent searching for transactions
We have consolidated the workflow and have certain elements and functionalities developed in the new system so that my agents who are using the application don't have to do manual tasks searching for mail. So, we've consolidated and arranged some alerts and have done some segregation. The user is benefited, and the time spent on searching a transaction is reduced.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The user interface is very, very good."
"The best thing about KiSSFLOW is that we can do virtual approvals."
"The best thing about Kissflow is its user-friendliness."
"The most valuable feature is the performance."
"The most valuable feature is APIs. Its integrations are very flexible, allowing developers to connect multiple applications like DocuSign, Salesforce, OpenText, and SEB."
"Kissflow is intuitive and easy to use, and I haven't faced any errors using the solution so far."
"I work in HR and am fond of automation. I like the tool's email automation and integration with Outlook."
"The flexibility and speed in modifying and creating processes are great features. If we have a process in mind, we can usually create it within ten minutes."
"Good for static workflows, and the customer support team is proactive and accommodating."
"The most valuable features of Newgen OmniFlow are the user interface, the low-code no-code designer tools, and the integration models are important."
"The UI is easy. It's not very code based, so you can make certain changes on your end."
"I am overall satisfied with it; I didn't hear anything bad or any negative feedback about it, so far, so good."
"We have consolidated the workflow and have certain elements and functionalities developed in the new system so that my agents who are using the application don't have to do manual tasks searching for mail."
"We have a huge customer satisfaction rate because we try to accommodate all the requirements of their business."
"The integration capabilities of Newgen OmniFlow are excellent due to its ready APIs, enabling easy API creation for consumption across different systems."
"This solution is very cost effective and very flexible."
 

Cons

"Some of the tool's fields only accept certain types of text. The input fields are inflexible."
"Sometimes some notifications don't appear on the mobile app."
"If Kissflow can help users to be able to organize the company manuals and information, the blogs, and everything into one resource, that would be awesome."
"When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user."
"The integration between forms should be made easier."
"There is a lag in the delay between API calls."
"In future releases, it would be interesting to have a repository or portal within KiSSFLOW where users can interact with the KiSSFLOW community."
"There is room for improvement in terms of stability."
"The technical support is not very good. They have a very late response and do not have enough expertise on the support team."
"On scalability, if you count the scale from 1 to 10, I would give Newgen a zero because we are unable to achieve any in-house enhancements or new processes."
"I would like to see more automated analytics built into the solution."
"In terms of stability, like every product, it has its issues."
"From what I have seen so far, this system is too hardcoded and inflexible."
"The development teams should be more agile and they need to have more team members."
"We had consistent issues of Newgen OmniFlow crashing. It's not compatible with bounce browsers like Chrome."
"Improvement is needed in supporting the partner ecosystem."
 

Pricing and Cost Advice

"The license is very expensive."
"The product costs $15 per user per month."
"Kissflow's licensing cost is lower than other products. However, the contract has changed with the second version they have given us, which is the low-code one."
"Your company must subscribe to the solution if you create a business account."
"This is an affordable product and everything is included in the subscription."
"Its price is a bit on the high side, but that's okay. From a company perspective, it is reasonable."
"Overall, this solution is very cost effective when compared to other solutions in the market."
"The on-prem solution is affordable. The cloud solution is more expensive. There are no additional costs to the standard licensing fees."
"The price of Newgen OmniFlow is priced reasonably."
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Top Industries

By visitors reading reviews
Construction Company
16%
Financial Services Firm
12%
Outsourcing Company
11%
Comms Service Provider
8%
Outsourcing Company
15%
Financial Services Firm
12%
Construction Company
10%
Import And Exporter
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise6
By reviewers
Company SizeCount
Small Business2
Large Enterprise6
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Newgen OmniFlow?
The pricing of Newgen OmniFlow is fair. That said, there is a need for standardization in pricing, rather than leaving it to the discretion of the salespeople.
What needs improvement with Newgen OmniFlow?
Improvement is needed in supporting the partner ecosystem.
What is your primary use case for Newgen OmniFlow?
Customers use Newgen OmniFlow for its ease of deployment, ease of use, ease of integrations, and efficiency improvement in terms of process automation. It is agile in terms of deployment to customers.
 

Comparisons

 

Also Known As

No data available
OmniFlow
 

Overview

 

Sample Customers

KiSSFLOW has 1.3 million users and 10,000+ customers across 121 countries. The people who get the most out of KiSSFLOW are business leaders like department heads, senior managers, and process owners who want to automate repetitive processes. These people can set up and modify the application on their own. The interface is simple so that all the users in the organization can utilize it through the web application, mobile apps (iOS and Android), smart actions on Gmail, and email notifications. Notable companies are Royal Caribbean, Dominos, Motorola, Danone, The Telegraph, Michelin, and PepsiCo.
Rak Bank, Bank Dhofar
Find out what your peers are saying about KiSSFLOW vs. Newgen OmniFlow and other solutions. Updated: September 2026.
914,109 professionals have used our research since 2012.