SandeepVerma - PeerSpot reviewer
Manager-Service Delivery at Tech Mahindra Limited
Real User
It has the ability to easily capture objects
Pros and Cons
  • "IQ Bot has the ability to easily capture objects. The latest version is far ahead of the competition. Most of the features are excellent, valuable, and easy to handle."
  • "When you update to a new version, you have to migrate your applications. That should be automated because it should not affect your ability to complete the task. If the version of the application changes, then you need to automate some part of that again."

What is most valuable?

IQ Bot has the ability to easily capture objects. The latest version is far ahead of the competition. Most of the features are excellent, valuable, and easy to handle.

What needs improvement?

When you update to a new version, you have to migrate your applications. That should be automated because it should not affect your ability to complete the task. If the version of the application changes, then you need to automate some part of that again. 

For how long have I used the solution?

IQ Bot is a component of the newer version of Automation 360. We started using it about a year and a half ago. It was introduced in 2020, and we started using it in September 2020.

What do I think about the stability of the solution?

If you need an application to do some repetitive task, then you are going to create the bot. And as for the requirement, you are creating some IQ Bots and master bot and you're handling errors altogether, so obviously it will be stable up to 98%.

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What do I think about the scalability of the solution?

IQ Bot has to be scalable because it contains a lot of data and multiple features. You need to provide some services as well, so scalability is a part of it. 

If a client has a massive amount of data that needs to be processed, it's more likely that there will be errors in the data if it's processed manually. Automating the process gives you greater accuracy. 

How are customer service and support?

I rate IQ Bot support nine out of 10. You might have technical difficulties requiring some tweaking or minor issues that can be resolved in a single call.  Those are easy to handle. For example, maybe some tabs are missing, so support will go inside and check the code to find out what happened.

You are provided support for one month after deploying then there are levels of support: levels one, two, and three. You raise a ticket for a specific issue, problem, or application. Maybe it's a data issue or an application-related problem. For example, perhaps some content is missing. You send a screenshot and some information to the technician. They solve minor problems in an hour or two, but something significant might take one or two days. 

How would you rate customer service and support?

Positive

What was our ROI?

The ROI varies among clients, but a customer will only implement automation if they expect a return. There are two or three points to consider when providing a solution to the client. You need to look at how much you can reduce two categories: full-time equivalent and AST.  

You should think about the headcount that can be reduced. Let's say there are three people working for 24 hours, and one bot can complete those tasks in less time. Suppose a ticket that takes two hours to resolve manually can be handled in five minutes by bot. That ROI structure is provided to the client. The price structure and an analysis of workload management must be included. You will need to create some remote machines and divide the task into different levels among various machines. 

What other advice do I have?

I rate IQ Bote nine out of 10. If a process is divided into use cases, it should be at least 95 percent accurate. My advice to prospective users depends on the requirement. You have to consider the complexity. If it's a simple task, you can do everything by hand, but if it takes 10 team members to do the task, you might consider automation.

I suggest automation for a complex use case involving complicated processes, multiple applications, and lots of data. If the client is working with semi-structured data, we can offer automation. We only recommend this if we can automate 55 percent of the processes or more. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Senior Datawarehouse/ETL Expert
Real User
Top 20
Excellent document extraction, very straightforward and integrates with Automation Anywhere
Pros and Cons
  • "I can train all the instances and properly adjust, inject Python code to find entities, and so on, and so forth."
  • "I know that Automation Anywhere just said that IQ Bot 11 and higher versions are ready to extract the documents with less than 300 DPI, however, this is not true. I never could work with documents with less than 300 DPI."

What is most valuable?

I love IQ Bot. I can extract any type of document. It doesn't matter if we have a background image in the document if it's a colorful document. It doesn't matter. I can extract and work with it regardless. I can train all the instances and properly adjust, inject Python code to find entities, and so on, and so forth. 

IQ Bot is a powerful technology. It's a very, very powerful technology. It's 100% integrated with Automation Anywhere Enterprise without any type of API. When you use Foundation AI and ABBYY, you need to consume APIs or you need to install an integration pack, however, when you work with IQ Bot it's very straightforward. You just consume all your instances very fast.

What needs improvement?

The problem with IQ Bot is the price. With so many options on the internet, some customers, medium-sized companies, have no budget to pay for IQ Bot, and then they just migrate the IntelligentOCR and all the machine learning to data extraction to cloud providers, such as Foundation AI or ABBYY.

In terms of Automation Anywhere, I did not try it yet, however, until the IQ Bot 11, what I can ask for Automation Anywhere to improve is just NLP and NLU, to extract body emails or an unstructured text.

I don't know if we can use IQ Bot with another RPA vendor by just integrating IQ Bot through API. I don't know if it's possible. I'm working with UiPath as well and I don't know if we can use IQ Bot with UiPath. 

We'd like just a bit more improved technology. Sometimes we send documents with less than 300 DPI. I know that Automation Anywhere just said that IQ Bot 11 and higher versions are ready to extract the documents with less than 300 DPI, however, this is not true. I never could work with documents with less than 300 DPI.

For how long have I used the solution?

I've worked with the solution for more than 12 months. 

Which solution did I use previously and why did I switch?

I've also used Foundation AI and ABBYY, however, they require the use of APIs.

What's my experience with pricing, setup cost, and licensing?

The solution is largely pretty expensive, especially for smaller organizations. 

What other advice do I have?

We are a partner of Automation Anywhere.

I work with Automation Anywhere. I never worked with Power Automate before. I've been working with Automation Anywhere for the last four years, since version 10. Automation Anywhere is evolving. In the beginning, it had so many bugs. Things didn't work as expected. Now, with version A360 and also with A11, I can deliver all the business expectations with Automation Anywhere Enterprise IQ Bot.

I've already deployed three environments. I also participated in two big migrations without any hitch, without any problems. They're well-documented by Automation Anywhere and the product is very reliable. I never faced a platform downtime, big downtime, with the platform doing application error. I haven't had even database issues. What I can say about Automation Anywhere is that Automation Anywhere just delivers everything I need to deploy all business processes, no matter the line of business. If you were talking about manufacturing, if you were talking about finance or insurance companies, I can deploy and automate almost all processes using Automation Anywhere.

I'd rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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IQ Bot
March 2024
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Managing director at antarymain solutions
Real User
Top 5
A simple and scalable solution that is cost-effective and helps users to extract data from digital documents
Pros and Cons
  • "The initial setup is easy."
  • "The success rate must be improved."

What is our primary use case?

It is primarily used for extracting digital documents. It scans documents and extracts data.

What is most valuable?

It is a simple tool. We can put it in the document framework and extract the data. The success rate is 60 to 70%. It is the market standard.

What needs improvement?

The success rate must be improved. It is mostly used for printed documents. It would be helpful if it could also convert handwritten documents. The product must also provide AI features.

For how long have I used the solution?

I have been using the solution for a couple of years. I am using the latest version of the solution.

What do I think about the stability of the solution?

The stability of the product depends on the success rate. If it is a fairly good document with a good resolution, it gives good results. If the resolution is low, the results will be impacted. I rate the product’s stability a four to five out of ten.

What do I think about the scalability of the solution?

The solution’s scalability is good. I rate the scalability an eight out of ten. Around ten people use the solution in our organization. The number of users depends on our use cases and the number of documents that need to be processed. If a client demands it, we will definitely increase the usage of the product.

How was the initial setup?

The initial setup is easy. It is cloud-based. It takes very little time to set it up. We just have to subscribe to the solution, install it on the system, and start using it. We used the community version first. Later, we bought the license. The community version is also very easy to set up. I deployed the solution myself. I just had to build the framework and input the documents. Once the results are out, we process them with the target applications.

What's my experience with pricing, setup cost, and licensing?

The solution is cost-effective compared to other market tools. We pay a monthly licensing fee for it.

What other advice do I have?

I would recommend the solution to others. It is a good product. Overall, I rate the tool an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Marco Aurelio BALDOCEDA PORRAS - PeerSpot reviewer
Tech Leader RPA Individual Contributor at Interbank
Real User
Top 10
A solution with good import and export capabilities but could have better setup processes
Pros and Cons
  • "IQ Bot has helped my organization transform digital documents and files into information to be processed."
  • "There are issues with the technology identifying a signature."

What is our primary use case?

IQ Bot is good software, and our current version has good functionality. First, it helps to create an instance in the development environment. Then, it allows you to export this instance and import it to another environment like the certification or production environment.

IQ Bot works well when an application generates a document, PDF, PNG, or other extensions. For example, documents or files are generated in an application like Oracle EVS, making the IQ Bot work well.

In our company, we have only five processes and about 11 instances automated using IQ Bot. For example, one involves documents generated using PDF, and another uses PNG extension.

How has it helped my organization?

IQ Bot has helped my organization transform digital documents and files into information to be processed. We often receive files and digital documents in a path or shared directory, and IQ Bot does the work. For example, we receive 3,000 documents a month, transform the digital information and then get the necessary data to use in our processes.

We had issues getting the data when we tried to use Tesseract, an OCR, because the OCR didn't get the exact information. However, with IQ Bot, 99 percent of the documents received work well and help send information to our clients.

What is most valuable?

With IQ Bot, we can transform an unstructured or digital document into structured data. It was our first experience using software to transform digital information into structured data.

What needs improvement?

We find errors with this solution if we have a document in paper format and use a scanner to convert it to a digital document like a PNG. As an additional feature, the technology needs to recognize signatures. Currently, there are issues with the technology identifying a signature.

We also used a previous version of IQ Bot about three years ago when we started our pilot and experienced some problems. We had issues exporting an instance and could not import it into another environment.

For how long have I used the solution?

We have used IQ Bot for one year and use version 11.3.5, the latest version. Automation Anywhere is currently working on another version called A360.

We use on-premises architecture.

What do I think about the stability of the solution?

It is a stable solution. We have 11 instances and five automated processes. The use of these instances depends on the architecture and number of servers. Our architecture is enough, and we have three highly available servers that allow us to grow and use IQ Bot.

What do I think about the scalability of the solution?

It is a scalable product. However, the scalability is a little complicated. For example, in IQ Bot, you need more servers because its memory and CPU capacity is high. It also requires a lot of hardware.

There are some improvements in the Automation Anywhere A360 new version with changes to the IQ Bot model. In this A360 model, IQ Bot RPI or Control Room automation calls are coupled. However, in the version we use, they are separated. Therefore, we must install Control Room on one server and IQ Bot on another.

How are customer service and support?

I rate the technical support a four out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We did not use another solution before IQ Bot. However, we practiced using Tesseract and considered Hyperscience, another technology with intelligent document processing. After that, we decided to stop researching other options.

How was the initial setup?

Our initial setup was a little complex, and the installation and setup took about two to three hours. It was our first time using this solution, but it may have been easier if we had more experience.

We needed about three people to complete the deployment. We have one architect and an analyst for deployment and maintenance, and I am their boss.

What about the implementation team?

We implemented IQ Bot in-house.

What was our ROI?

We have not evaluated our returns.

What's my experience with pricing, setup cost, and licensing?


I don't have details about the cost, but we evaluated the unit cost compared to other solutions like Hyperscience, which were very similar. It will be good if the price is lower.

What other advice do I have?

I rate this solution a four out of ten based on our experience. However, the rating may differ with a new version and new functionalities.

Regarding advice on this solution, firstly, I recommend choosing the best scenario and appropriate use case for a company. Secondly, investigate the technology and experiences of other companies. This is necessary because some companies declare that their servers work in different scenarios when they do not. Thirdly, make a proof of concept using this technology.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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RamakantaPanigrahy - PeerSpot reviewer
Principal Consultant at Atos
Vendor
Simple to set up with great features but needs pre-trained models
Pros and Cons
  • "It offers a pretty simple setup process."
  • "I would like love to see pre-trained models based on industries."

What is our primary use case?

We are using IQ Bot for document processing. The use cases are predominantly around NLP and document processing.

What is most valuable?

It has a lot of great features.

The solution has been quite stable. 

The capabilities meet our needs.

It offers a pretty simple setup process.

So far, the product looks like it can scale.

What needs improvement?

We've been happy with the product as a whole. There are no missing features.

From what we are operating from now, we don't see any problem areas or anything that needs improvement. 

I would like love to see pre-trained models based on industries. If I'm looking at an insurance domain, if the UiPath, IQ Bot has an algorithm that is pre-trained with the various formats that are available in the market, that would reduce a good amount of development time.

For how long have I used the solution?

We've used the solution for almost a year or maybe a bit more.

What do I think about the stability of the solution?

The solution is stable. We have not faced any performance issues as of now. That said, it's still new and we shall see down the line when we cross a critical threshold, how it is behaving.

What do I think about the scalability of the solution?

At this point in time, we are still onboarding use cases. The variety will increase, and the volume as well, likely in the near term. At that time we would come to an understanding about the processing speed and the scalability. Since it is a SaaS product, we have the confidence that it would be available on demand. 

How are customer service and support?

We have been doing everything on our own. We haven't had to reach out to technical support for assistance just yet.

How was the initial setup?

We found the initial setup to be quite simple and quite straightforward. It's a SaaS and therefore not complicated to deploy.

Right now, since it is a fresh and ongoing engagement, the same team builds, deploys, and supports. It's only when you complete the automation development that you would need a team for support. Therefore, at this point in time, there is not much support activity that I foresee. Only time will tell once we enter into everything, what will be the staffing requirement. 

Doing it as a SaaS takes a lot of headaches out. Only the operations would be required to just ensure that the bots have been running. I tend to believe it would not be much of a strain on personnel in terms of maintenance in the future.

Most of the support that we do is predominantly of the infrastructure, maintenance, networking, and all that stuff. On top of that, we will also have the patching, upgrades, and all of that. That is where we see most of the support going. However, for a bot operation, supports are not that high. It is limited. It would be around 12% of the overall team size and it would be in the build state.

What about the implementation team?

We implement the solution for clients. 

What's my experience with pricing, setup cost, and licensing?

I'm not sure of the exact cost related to the solution. I would not have the numbers as this is directly done by the delivery team, which is on the ground. I belong to the overall automation where the costs are billed directly to the project.

Whenever it's UiPath versus Automation Anywhere, and both numbers are looking the same, it's a little higher on the Automation Anywhere compared to UiPath.

In relative terms, Automation Anywhere is a little costlier - maybe 10% more than UiPath. However, UiPath recently increased its license cost. That happened just a few weeks before. 

What other advice do I have?

We are using IQ Bots and they are gaining popularity. We have some solutions around the IQ Bots. In fact, for Automation Anywhere, mostly the clients have IQ Bots as that's around the telecom space and they've gone with the SaaS solution of Automation Anywhere.

With IQ Bot, you need to ensure that you have the right amount of database freedom. If you train with less amount of data, your accuracy goes down, and the confidence score goes down. Then, you come up with the problem of inaccurate executions. When training, it's important, to have the right amount of data and what we are extracting. I'd also advise adopting a co-bot approach for the initial attempts until you believe that it is well trained enough to make it automatic.

I'd rate the solution seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Impleneter
PeerSpot user
German Campos - PeerSpot reviewer
Pre-Sales Manager (Peruvian Branch) at Global hitss
Real User
Top 5
An easy-to-use solution that helps to extract information
Pros and Cons
  • "Extracting information from 500,000 invoices manually is difficult. IQ Bot automates the task and helps us summarize the data and provide it to the auditors."
  • "The product is expensive."

What is our primary use case?

We use IQ Bot to extract and consolidate the information. 

How has it helped my organization?

Extracting information from 500,000 invoices manually is difficult. IQ Bot automates the task and helps us summarize the data and provide it to the auditors. 

What is most valuable?

IQ Bot is very easy to use. 

What needs improvement?

The product is expensive. 

For how long have I used the solution?

I have been using the tool for a month. 

What do I think about the stability of the solution?

I rate the tool's stability an eight out of ten. 

What do I think about the scalability of the solution?

I rate the solution's scalability an eight out of ten. 

How are customer service and support?

We are yet to use technical support. 

What about the implementation team?

We have a team to install the tool. 

What was our ROI?

We have seen ROI with the tool's use. 

What other advice do I have?

I rate the solution a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Partner at aibotz
Real User
Allows you to free-up time and save money by automating processes
Pros and Cons
  • "IQ Bot is easy to use compared to some of the other solutions out there."
  • "I think the problem is usually tuning it up, and trying to get the best performance — that takes some time."

What is our primary use case?

We go into companies and help them automate their processes — that's really what we do. If somebody wants to automate their processes, we have a couple of partnerships.

Usually what happens is, when our clients are scraping off the web, one client takes a report off the web, and then they publish it to their people. In the past, somebody would sit in front of the screen and they would type it in manually. Now, instead of doing that, a bot goes up, scrapes it up, and puts it into a file which they can then distribute.

We'll take that stuff and then generate a file — that's what we do. There's the data that has to be brought in from two files, or is brought in from the web. They would combine that data to create the file.

How has it helped my organization?

Our clients have more free time to work on other things thanks to this solution. Instead of having to copy everything from a web screen into a file, now it's done for you. You are free to work on something else.

Try to get every person working with a bot. That way, as soon as they get some manual work, they can cut over and give it to the bot to do. When the bot is done, it comes back to the person — that's the ideal state.

What is most valuable?

IQ Bot is easy to use compared to some of the other solutions out there.

What needs improvement?

They're always trying to make it easier. The whole automation industry is moving into what they call "intelligent automation", where they have started to bring AI into it also. That way, based on decisions, automation will happen.

For how long have I used the solution?

I have been using IQ Bot for two years.

What do I think about the stability of the solution?

What we're seeing is that our clients had some problems initially, but now things are becoming much more stable. The competition has become much more fierce, and the industry is starting to mature a little also, so we're starting to see some improvements.

What do I think about the scalability of the solution?

At first, our clients used to be really worried about scalability, but now they're able to scale quite nicely. If you really want to scale, then you want it to look at the cloud. With the cloud, there are unlimited resources.

How are customer service and technical support?

The company has good support. When they're called on, they definitely help. 

How was the initial setup?

It's pretty straightforward. I think the problem is usually tuning it up, and trying to get the best performance — that takes some time.

Deployment and making the best use of the software. Some companies don't properly train their staff so they take the wrong approach.

We usually try to get the company to build what we call a COE (center of excellence), where they have a group of people that have done these projects before, and they can help each of the groups in the company do it. As a result, they start to put standards in place on what the best practices are.

Then they pass it down to the rest of the people in the company. That's the way we try to get the company to move forward.

If you just try to wing it, you'll become sprawled; everybody's trying to do their own thing, without any standards. Then, when you want to upgrade or you want to make a change, issues will arise.

What's my experience with pricing, setup cost, and licensing?

With the Cloud, the price goes up and down. You only pay for what you use. If it goes up, you pay for it, and then if it goes down, you don't pay for it. It really depends on what you use.

The cost can be a problem. You have to have a good strategy, and you also have to monitor what you use. If you're not planning properly and you're not taking advantage of the bots and the resources you need, there might be some issues.

What other advice do I have?

My advice is to start with a good partner that can help build your expertise. Either bring in some people or collaborate with a partner.

Overall, on a scale from one to ten, I would give this solution a rating of eight. There's always room for improvement, and this industry is growing and changing. Still, IQ Bot is a leader.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Sr. Software Engineer at Tata Consultancy
Real User
Top 20
The process of manually correcting the data in the validation queue should be improved, but it helps extract text data from structured and unstructured PDF files
Pros and Cons
  • "IQ Bot uses AI technology to extract data from PDF files by analyzing and splitting a particular PDF file into separate groups."
  • "The process of manually correcting the data in the validation queue that IQ Bot failed to extract should be automated."

What is our primary use case?

IQ Bot is used for extracting text data from structured and unstructured PDF files, written documents, and health care documents. We also use IQ Bot for extracting text from images.

What is most valuable?

IQ Bot uses AI technology to extract data from PDF files by analyzing and splitting a particular PDF file into separate groups.

What needs improvement?

The process of manually correcting the data in the validation queue that IQ Bot failed to extract should be automated. IQ Bot's AI technology has to be improved.

For how long have I used the solution?

I have been using IQ Bot for four years.

What do I think about the stability of the solution?

IQ Bot is a stable solution.

How are customer service and support?

IQ Bot's technical support is very helpful, and they respond very quickly.

How would you rate customer service and support?

Neutral

How was the initial setup?

Since everything is in the cloud, IQ Bot is easy to set up.

What's my experience with pricing, setup cost, and licensing?

IQ Bot's pricing is reasonable compared to other solutions but should be decreased further.

What other advice do I have?

It is easy to use IQ Bot to extract accurate data from a structured digital PDF. However, sometimes it is difficult to find the characters extracted by IQ Bot because it extracts '$' as 'S' and '0' as 'O.'

IQ Bot's user interface is easy to use. A beginner, business analyst, or manager without technical knowledge can use IQ Bot.

Overall, I rate IQ Bot a five out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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