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IT Manager at a government with 10,001+ employees
Real User
Top 5
Easy to use and easy to onboard, but needs better documentation and better integration with other tools
Pros and Cons
  • "It was easy to use. The consultants that we had on board were familiar with it. So, obviously, having a community that had used it before or was familiar with it was a positive thing."
  • "If I'm comparing it to ALM Octane, the documentation is not as robust as ALM Octane's documentation. So, they can improve on the documentation side."

What is our primary use case?

We had a regulatory requirement through our legislature to collect motor or voter information for residents of California. So, if you basically wanted to sign up to vote, you could do so at a department of motor vehicles. The Jira instance was used for what we call the new motor voter, which is the online premise to register to vote when you conducted a DMV transaction, such as vehicle registration, driver's license, renewal, etc.

We had its latest version. It is online. In the cloud, we set up an account for the department, and then add users as needed. It is a government cloud.

How has it helped my organization?

It documented our business requirements.

What is most valuable?

It was easy to use. The consultants that we had on board were familiar with it. So, obviously, having a community that had used it before or was familiar with it was a positive thing.

What needs improvement?

If I'm comparing it to ALM Octane, the documentation is not as robust as ALM Octane's documentation. So, they can improve on the documentation side.

Another enhancement could be in the area of interfacing with other products or connectivity. It could have better integration with other tools.

For how long have I used the solution?

I have been using it since 2017. It has been about five years.

What do I think about the stability of the solution?

Its stability is good. There are no issues with the performance.

What do I think about the scalability of the solution?

Its scalability is fine. At the peak, we had about 15 users, and towards the end, we had five users.

Our usage was not extensive. We used it only for one project, which was the motor voter project. We don't have any plans to increase the usage. We have stopped paying the subscription fee from the last month because we migrated everything over to ALM Octane for our business requirements.

How are customer service and support?

We didn't need to call them at all.

Which solution did I use previously and why did I switch?

We were using IBM DOORS Next Generation for business requirements. It was on-premises, and we weren't able to make it available through a URL to the external consultant or workforce. That's why we basically went with Jira. IBM DOORS Next Generation wasn't flexible enough to accommodate all of our remote workforce.

How was the initial setup?

It was straightforward and easy. You basically create an account for your department, and then you onboard your users. There is a subscription fee per user for each month through Confluence. 

It took us a week to get it up and running. It involved reading, studying it, figuring it out, and then doing it. It was pretty simple to set up data and add users. So, we onboarded it within a week.

The challenge for us while setting it up was that we had to put it on a credit card, which is not a good thing for the government. Typically, the government likes to pay through a purchase order or procurement process, but because it was a monthly subscription fee, it had to be on a credit card. We had to use an executive card in order for us to pay the bill every month, which was really kind of a pain because our accounting office always had to make sure and check the number of users. They would ask if I had 15 users this month. I am the administrator of the application, so, of course, I know how many users are there. I can see how many users are there and how many are using it and remove them if they don't. I think the state just needs to modify its procurement process because I think ours is pretty old school. I don't think that Atlassian needs to adapt to ours, but that was the only challenge we had in setting it up and configuring.

What about the implementation team?

We had an in-house as well as a procured consultant, but he was through the state, not directly with Jira or Confluence.

What's my experience with pricing, setup cost, and licensing?

The ballpark figure is about $100 a month.

What other advice do I have?

It is easy to use and easy to onboard. It has got a good foundation of offerings for the business requirements if you're working on an agile project or user stories.

I would rate Jira a seven out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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