Jama Connect Reviews

What is our primary use case?

We are working with Jama to customize it so that it works better with our processes. It's all about matching existing company processes with what Jama has to offer, and how well their tools are integrated into the Jama Connect Suite.

What is most valuable?

I can say that we enjoy Jama Connect. I introduced it to my company, and we, of course, use it. It is not perfect, but nothing is. But, of course, it has the majority of the features available. It is definitely something that works for the medical industry in which I work, so it is a good fit. You can get full traceability with any other system. It also includes a test module, and you build the traceability matrix incrementally throughout the development process. And it has a great review module, which makes the design reviews smooth, working with how you can post individual requirements, rather than completing a full document and then sending it out. From that standpoint, it is more agile. There are many positive aspects, and it is well-structured and includes templates.

What needs improvement?

They are still evolving. It's not perfect, but it's probably among the best available. You must learn it. Nothing is given away for free. It takes some time to get used to, but once you do, it works perfectly. The entire requirement management process is complex in and of itself, but if you're already running manually or with other tools, I believe the transition to Jama will be relatively painless. That depends on your starting point. That is most likely one of the disadvantages. It is an advanced tool. However, this comes with it. You have to pay the price. I believe one of the weak points is the reporting side. You must export inter-readable reports from Jama if you do not use the system as a repository for your design history file. Jama is great if you keep it in Jama, but reporting out requires some customization to get it right. It has all of those options, but you have to work with them. What information do we need to include in the report? Jama has a tonne of information. But you have to work on that, and Jama provides you with service.

What do I think about the stability of the solution?

Stability is fine with us. So far, there has been no significant downtime.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and support?

I think the collaboration with Jama is pretty good, and they listen to us and do a lot of customizations for us to make it work better. Hopefully, it would have been the same with any other company. However, Jama provides essentially 24-hour support. They are also located in Europe. As a result, they are in the same time zone as we are. They also, I believe, have something in Amsterdam and a central European location. They're fine. They also work from a support standpoint, which is critical. Because once you start using, or adopting Jama, you're basically stuck with it. They lock you in.

What's my experience with pricing, setup cost, and licensing?

If you want to have creative licenses, pricing may be an issue with the licenses, as it can become quite expensive over time to serve many people. Some of the fees are advertised as being free, such as this, if you were licensed, and they have test runner licenses, and so on, but they are powerless to act. You must be able to create test cases even if you are a test engineer. You're not simply reading or running tests. So, in my opinion, those were worthless licenses. That may be useful in some cases, but in our case, our testers are doing much more than that. As a result, we rely on having creator licenses for all of them. Fortunately, we are spread across multiple time zones. So we can have floating licenses to make better use of them.

Which other solutions did I evaluate?

However, I believe Jama is one of the best options. Before making a decision, we considered several other options, all of which were equal.

What other advice do I have?

Jama is definitely an eight, in my opinion. It depends on how you define your scale, but on a scale of one to ten, where ten is fantastic and zero is terrible, I'd say it's an eight. I would rate Jama Connect an eight out of ten.

What is our primary use case?

What is most valuable?

What needs improvement?

For how long have I used the solution?

What do I think about the stability of the solution?

What do I think about the scalability of the solution?

How are customer service and support?

Which solution did I use previously and why did I switch?

How was the initial setup?

What's my experience with pricing, setup cost, and licensing?

What other advice do I have?

Which deployment model are you using for this solution?

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?