Jama Connect Reviews

Name: Jama Connect
Brand: Jama
Rating: 3.8 (15 reviews)

Vendor: Jama

3.8 out of 5

15 reviews
93% willing to recommend

1,285 followers

What is Jama Connect?

Jama Connect is a software platform designed for requirements management, risk management, and testing in product development processes. It allows teams to collaboratively define, track, and manage requirements throughout the entire product lifecycle. Jama Connect enables organizations to improve communication, increase efficiency, and ensure compliance with industry standards and regulations.

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Jama Connect is the #4 ranked solution in top Application Requirements Management solutions and #11 ranked solution in top Application Lifecycle Management Suites. PeerSpot users give Jama Connect an average rating of 7.6 out of 10. Jama Connect is most commonly compared to Microsoft Azure DevOps: Jama Connect vs Microsoft Azure DevOps. Jama Connect is popular among the large enterprise segment, accounting for 70% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 27% of all views.

Helped 856,873 peers since 2012

Featured Jama Connect reviews

Lasse Mikkonen

Principal Consultant at Contribyte

The collaboration feature in Jama Connect could be improved because it is only used by a limited number of people within an organization due to license costs. For broader collaboration that includes departments like marketing and engineering, many still rely on tools like Slack ( /products/slack-reviews ) or Confluence ( /products/atlassian-confluence-reviews ). Additionally, there are areas where usability and configurability could be enhanced.

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David Wilson

System Engineer at a computer software company with 501-1,000 employees

Like anything, Jama Connect relies highly on the company's culture because I found the whole review process to sound good, but it does not work in reality. Companies that use the tool are all pretty immature with requirements management, and therefore, they don't have the culture of doing that. You're always chasing them up and end up having review meetings, and no one pays attention to those review notices. The solution is very software-centric, and its validation piece is not time-efficient at all. It's very desktop verification and validation. You need to have it running and loading, which is not efficient. It's very cumbersome and overhead-intensive for verification management.

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Rahul Kumar Jangir

System Engineer at a tech services company with 10,001+ employees

I like Jama Connect because it's easy to use and understand. The widgets are great, and linking is straightforward. The solution is not complex compared to its competitors. You don't need any special training to use Jama Connect. It provides enough guidance for anyone to understand, is detailed, and has a better interface than others. The tool integrates with others, such as Amazon and Excel, making importing and exporting data effortless. We can also have PDF tools.

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Jama Connect mindshare

Product category:

As of June 2025, the mindshare of Jama Connect in the Application Lifecycle Management (ALM) Suites category stands at 3.7%, up from 2.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Application Lifecycle Management (ALM) Suites

PeerResearch reports based on Jama Connect reviews

Type	Title	Date
Category	Application Lifecycle Management (ALM) Suites	Jun 15, 2025	Download
Product	Reviews, tips, and advice from real users	Jun 15, 2025	Download
Comparison	Jama Connect vs Jira	Jun 15, 2025	Download
Comparison	Jama Connect vs Microsoft Azure DevOps	Jun 15, 2025	Download
Comparison	Jama Connect vs OpenText ALM / Quality Center	Jun 15, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Azure DevOps	4.1	16.0%	95%	133 interviews Add to research
Jira	4.1	21.1%	91%	274 interviews Add to research

Valuable Features

Jama Connect excels in user-friendly interface, traceability, and requirements management. Its dashboard provides real-time status updates while templates aid regulatory compliance. Users find navigation intuitive and integration with platforms like Excel effortless. The platform consolidates test cases and development processes, enhancing workflow efficiency. Organizations appreciate visibility metrics and customized project structuring. The review module and reporting tools are also valuable. Integration with platforms like Google App Store simplifies user access, making Jama Connect a preferred choice over competitors.

"Traceability is a key differentiator for Jama Connect, especially compared to Jira."
"The most valuable feature is the single identity provider capability, which simplifies the integration with various platforms, like Google App Store and Microsoft Azure, for providing user access."
"The user experience is better than the competition."

Room for Improvement

Jama Connect users note that the software's user interface needs modernization and enhanced test and project management capabilities. Reporting and collaboration features require improvement, especially integration with tools like Confluence and Jira. Automation could streamline workflows and error flagging. Users also express concerns about slow performance, inadequate customer support, and weak security features. Additionally, inefficiencies in validation and the need for enhanced traceability features are mentioned, along with complexities during setup and configuration.

"The collaboration feature in Jama Connect could be improved because it is only used by a limited number of people within an organization due to license costs."
"There are delays sometimes from the Jama Connect team in resolving issues."
"More automation could speed up workflows, flag errors more timely, and eliminate manual steps."

Pricing

Enterprise users note that Jama Connect's pricing for floating licenses is higher than some alternatives, yet offers effective usage tracking. The Enterprise licensing model appeals to users, with costs competitive against similar tools. Small companies find Jama an attractive option, though creative licenses can elevate expenses if required extensively. While Jama is costly compared to some competitors, it's often deemed a worthwhile investment, not as expensive as IBM DOORS, despite high licensing costs limiting organization-wide access.

"Jama Connect is a little pricy."
"If you want to have creative licenses, pricing may be an issue with the licenses, as it can become quite expensive over time to serve many people."
"The cost seems very competitive with other offerings."

Popular Use Cases

Organizations primarily use Jama Connect for requirements and test management, collecting business and technical requirements, and lifecycle management of medical devices. They customize it to align with company processes and integrate it into the Jama Connect Suite. It supports document storage and ensures traceability for development teams. Utilized for tracking product requirements, it aids in maintainability and efficient integration through development workflows, including integrations with Google App Store and Microsoft Azure for identity access.

Service and Support

Customer service seems adequate but could benefit from improved license management tools. Technical support is praised for responsiveness and problem-solving, though sometimes slow. Users appreciate the knowledge base, video resources, and ongoing discussions for customization and improvements. Some have experienced delays in pricing responses, but many describe support as helpful and effective, resolving issues within 48 hours if escalated. While not always top-tier, support generally meets user expectations, especially in technical aspects.

Deployment

Using Jama Connect's initial setup varies in complexity. Many find it painless, especially with expert assistance, while others note the necessity of detailed configuration and training. Smaller teams manage setup part-time, though larger organizations approach it as a full-time task. Deployment time ranges from seconds to several months, depending on setup and data migration needs. Consultant guidance facilitates smoother transitions, ensuring configurations align with organizational requirements and optimizing initial use experiences.

Scalability

Jama Connect's scalability exhibits mixed feedback. Some experienced early performance issues, yet improvements have stabilized usage. Users mention capacity to manage substantial data and user bases, though interface limitations exist. Single sign-on arrangements impact third-party access. Many users manage successfully with large teams, while some express dissatisfaction, scoring scalability lower. Organizations noticed improvements in cloud performance, able to handle extensive usage effectively, despite occasional reporting delays with complex links.

Stability

Users find Jama Connect stable, experiencing few issues with availability. Although there were initial glitches and occasional planned maintenance breaks, recent experiences indicate improved reliability with minimal downtime. Patches might cause minor adjustments, but users appreciate advance notices. There have been no significant performance problems or data mismatches. Jama Connect consistently delivers smooth operations, earning positive feedback on stability, rated as a seven out of ten by some users.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Jama Connect Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Manufacturing Company

27%

Healthcare Company

10%

Aerospace/Defense Firm

Computer Software Company

Government

Financial Services Firm

University

Transportation Company

Pharma/Biotech Company

Educational Organization

Retailer

Non Profit

Real Estate/Law Firm

Outsourcing Company

Comms Service Provider

Insurance Company

Hospitality Company

Media Company

Energy/Utilities Company

Wholesaler/Distributor

Legal Firm

Construction Company

Engineering Company

Consumer Goods Company

Recreational Facilities/Services Company

Marketing Services Firm

Compare Jama Connect with alternative products

Learn more about Jama Connect

Jama Connect Features:

Requirements Management: Jama Connect allows you to capture, organize, and trace requirements, ensuring alignment across teams and stakeholders.
Collaboration and Communication: The platform facilitates collaboration and communication among team members, enabling real-time feedback, discussions, and decision-making.
Test Management: Jama Connect supports test case management, test execution tracking, and defect management, helping ensure comprehensive testing and quality assurance.
Risk Management: You can identify, assess, and mitigate risks using Jama Connect's risk management capabilities, promoting proactive risk management throughout the product development lifecycle.
Traceability and Impact Analysis: The platform provides traceability matrices and impact analysis tools, allowing you to understand the relationships between requirements, tests, and other artifacts.
Compliance and Audit Support: Jama Connect helps organizations maintain compliance with industry standards and regulations by providing audit trails, documentation, and version control.

Jama Connect Benefits:

Improved Requirement Collaboration: Jama Connect enhances collaboration among stakeholders, including product managers, engineers, testers, and customers, leading to better alignment and understanding of requirements.
Enhanced Efficiency: The platform streamlines and automates various aspects of requirements management, reducing manual effort and improving efficiency in the product development process.
Increased Product Quality: By ensuring clear and traceable requirements, facilitating comprehensive testing, and proactive risk management, Jama Connect helps improve product quality and reliability.
Accelerated Time-to-Market: Efficient requirements management and streamlined collaboration enable faster development cycles and reduced time-to-market for products and solutions.
Regulatory Compliance: Jama Connect's features and capabilities support compliance with industry standards and regulations, helping organizations meet regulatory requirements.
Greater Visibility and Transparency: The platform provides real-time visibility into project progress, status, and potential issues, fostering transparency and enabling informed decision-making.

Reviews from Real Users

Project Management Director, Technology at a real estate company, says that "Jama Connect is a good tool for the entire software development cycle."

Lasse Mikkonen, Principal Consultant at Contribyte, states that Jama Connect “Offers great templates and predefined settings and it has a very good inbuilt test management module”.

Senior Program Manager Software at a manufacturing company, comments on Jama support, “I think the collaboration with Jama is pretty good, and they listen to us and do a lot of customizations for us to make it work better. Hopefully, it would have been the same with any other company. However, Jama provides essentially 24-hour support.”