Jama Connect Reviews

Name: Jama Connect
Brand: Jama
Rating: 3.8 (16 reviews)

Vendor: Jama

3.8 out of 5

16 reviews
93% willing to recommend

What is Jama Connect?

Jama Connect is a software platform designed for requirements management, risk management, and testing in product development processes. It allows teams to collaboratively define, track, and manage requirements throughout the entire product lifecycle. Jama Connect enables organizations to improve communication, increase efficiency, and ensure compliance with industry standards and regulations.

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Jama Connect is the #4 ranked solution in top Application Requirements Management solutions and #11 ranked solution in top Application Lifecycle Management Suites. PeerSpot users give Jama Connect an average rating of 7.6 out of 10. Jama Connect is most commonly compared to Microsoft Azure DevOps: Jama Connect vs Microsoft Azure DevOps. Jama Connect is popular among the large enterprise segment, accounting for 69% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 27% of all views.

Helped 860,825 peers since 2012

Featured Jama Connect reviews

Lasse Mikkonen

Principal Consultant at Contribyte

The collaboration feature in Jama Connect could be improved because it is only used by a limited number of people within an organization due to license costs. For broader collaboration that includes departments like marketing and engineering, many still rely on tools like Slack ( /products/slack-reviews ) or Confluence ( /products/atlassian-confluence-reviews ). Additionally, there are areas where usability and configurability could be enhanced.

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David Wilson

System Engineer at a computer software company with 501-1,000 employees

Like anything, Jama Connect relies highly on the company's culture because I found the whole review process to sound good, but it does not work in reality. Companies that use the tool are all pretty immature with requirements management, and therefore, they don't have the culture of doing that. You're always chasing them up and end up having review meetings, and no one pays attention to those review notices. The solution is very software-centric, and its validation piece is not time-efficient at all. It's very desktop verification and validation. You need to have it running and loading, which is not efficient. It's very cumbersome and overhead-intensive for verification management.

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Rahul Kumar Jangir

System Engineer at a tech services company with 10,001+ employees

I like Jama Connect because it's easy to use and understand. The widgets are great, and linking is straightforward. The solution is not complex compared to its competitors. You don't need any special training to use Jama Connect. It provides enough guidance for anyone to understand, is detailed, and has a better interface than others. The tool integrates with others, such as Amazon and Excel, making importing and exporting data effortless. We can also have PDF tools.

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Jama Connect mindshare

Product category:

As of July 2025, the mindshare of Jama Connect in the Application Lifecycle Management (ALM) Suites category stands at 3.9%, up from 2.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Application Lifecycle Management (ALM) Suites

PeerResearch reports based on Jama Connect reviews

Type	Title	Date
Category	Application Lifecycle Management (ALM) Suites	Jul 8, 2025	Download
Product	Reviews, tips, and advice from real users	Jul 8, 2025	Download
Comparison	Jama Connect vs Jira	Jul 8, 2025	Download
Comparison	Jama Connect vs Microsoft Azure DevOps	Jul 8, 2025	Download
Comparison	Jama Connect vs Nutanix Cloud Manager (NCM)	Jul 8, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Azure DevOps	4.1	15.4%	95%	133 interviews Add to research
Jira	4.1	20.5%	91%	274 interviews Add to research

Valuable Features

Jama Connect offers a user-friendly interface navigation, strong traceability tracking, and comprehensive requirements management. Users appreciate its integration capabilities, real-time dashboards, and ease of training. Its impact analysis, relationship mapping, and ability to handle regulatory requirements are valued. Essential features include templates, test modules, and visibility metrics. Seamless workflows within a single system enhance productivity, and the tool's agility allows for efficient design processes while reducing rework and improving communication.

"The impact that Jama Connect provides for my company overall is significant as it saves a huge amount of time."
"Traceability is a key differentiator for Jama Connect, especially compared to Jira."
"The most valuable feature is the single identity provider capability, which simplifies the integration with various platforms, like Google App Store and Microsoft Azure, for providing user access."

Room for Improvement

Jama Connect faces challenges with its user interface, which could be more modern and efficient. Users highlight the need for improved integration with other tools like Jira and Confluence. Reporting features require customization, and the application is deemed slow. Security concerns such as two-factor authentication are noted. Users find the learning curve steep and the system expensive, with project management and test management functionalities requiring enhancement. Better automation and collaboration features could enhance its overall usability.

"The collaboration feature in Jama Connect could be improved because it is only used by a limited number of people within an organization due to license costs."
"There are delays sometimes from the Jama Connect team in resolving issues."
"More automation could speed up workflows, flag errors more timely, and eliminate manual steps."

Pricing

Enterprise buyers evaluating Jama Connect find pricing, licensing, and setup costs to be a mixed experience. Some perceive floating licenses as expensive, though useful across multiple time zones. For smaller companies, Jama is attractive and competitive compared to other high-priced options. Licensing models offer both monthly and annual choices, but costs can be an issue, especially for creative licenses, although not as high as IBM DOORS. Overall, many see Jama as on the expensive side.

"Jama Connect is a little pricy."
"If you want to have creative licenses, pricing may be an issue with the licenses, as it can become quite expensive over time to serve many people."
"The cost seems very competitive with other offerings."

Popular Use Cases

Jama Connect is primarily utilized for requirements management and test management. Entities use it to manage business, technical, and system requirements, facilitate the maintainability of projects, and ensure traceability. The tool is integrated with existing company processes and used in lifecycle management, tracking product specifications, and supporting requirements from testing to validation. Many take advantage of Jama Connect’s capabilities for documentation, utilizing modules to streamline development workflows and facilitate efficient integrations.

Service and Support

Jama Connect's customer service is adequate but leaves room for improvement, especially in license management tools. Their technical support, however, is notably responsive and knowledgeable, often resolving queries within 48 hours and offering helpful resources like videos. They maintain a strong relationship with users, providing 24-hour support and actively engaging in feedback for enhancements. Some find response times slightly slow, but others appreciate the dedication and thoroughness of assistance provided.

Deployment

Users found Jama Connect's initial setup easy with cloud deployment. Some needed consultant assistance for complex configuration, while others faced few challenges. Time to deploy varied; some experienced quick setup, others took months due to customization and data migration. Part-time administrators managed in smaller companies, while larger organizations required more dedicated resources. Despite initial complexity, the setup was generally considered manageable with the right guidance.

Scalability

Jama Connect exhibits mixed scalability capabilities. Some users have faced performance issues initially, but improvements have been made. Larger datasets can affect the user interface, and issues exist with single sign-on impacting external access. Many organizations report reasonable scaling, supporting hundreds to thousands of users. However, a few note poor performance with larger user bases, impacting report generation with numerous traceability links. Users find the cloud version generally well-implemented despite initial concerns.

Stability

Users report Jama Connect as stable with minimal downtime. Planned maintenance is communicated in advance, ensuring minimal disruption. While occasional glitches occur, these are not significant. Many appreciate the stable performance, noting no major outages or data issues. Some experienced minor initial glitches possibly linked to server capacity, but recent performance has been satisfying. Maintenance updates are executed seamlessly, contributing to consistent satisfaction with stability. Most rate stability favorably, with few reporting any major concerns.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Jama Connect Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Manufacturing Company

27%

Healthcare Company

Aerospace/Defense Firm

Computer Software Company

Government

University

Financial Services Firm

Transportation Company

Pharma/Biotech Company

Educational Organization

Retailer

Comms Service Provider

Non Profit

Real Estate/Law Firm

Outsourcing Company

Insurance Company

Hospitality Company

Media Company

Legal Firm

Wholesaler/Distributor

Energy/Utilities Company

Construction Company

Engineering Company

Consumer Goods Company

Recreational Facilities/Services Company

Marketing Services Firm

Performing Arts

Compare Jama Connect with alternative products

Learn more about Jama Connect

Jama Connect Features:

Requirements Management: Jama Connect allows you to capture, organize, and trace requirements, ensuring alignment across teams and stakeholders.
Collaboration and Communication: The platform facilitates collaboration and communication among team members, enabling real-time feedback, discussions, and decision-making.
Test Management: Jama Connect supports test case management, test execution tracking, and defect management, helping ensure comprehensive testing and quality assurance.
Risk Management: You can identify, assess, and mitigate risks using Jama Connect's risk management capabilities, promoting proactive risk management throughout the product development lifecycle.
Traceability and Impact Analysis: The platform provides traceability matrices and impact analysis tools, allowing you to understand the relationships between requirements, tests, and other artifacts.
Compliance and Audit Support: Jama Connect helps organizations maintain compliance with industry standards and regulations by providing audit trails, documentation, and version control.

Jama Connect Benefits:

Improved Requirement Collaboration: Jama Connect enhances collaboration among stakeholders, including product managers, engineers, testers, and customers, leading to better alignment and understanding of requirements.
Enhanced Efficiency: The platform streamlines and automates various aspects of requirements management, reducing manual effort and improving efficiency in the product development process.
Increased Product Quality: By ensuring clear and traceable requirements, facilitating comprehensive testing, and proactive risk management, Jama Connect helps improve product quality and reliability.
Accelerated Time-to-Market: Efficient requirements management and streamlined collaboration enable faster development cycles and reduced time-to-market for products and solutions.
Regulatory Compliance: Jama Connect's features and capabilities support compliance with industry standards and regulations, helping organizations meet regulatory requirements.
Greater Visibility and Transparency: The platform provides real-time visibility into project progress, status, and potential issues, fostering transparency and enabling informed decision-making.

Reviews from Real Users

Project Management Director, Technology at a real estate company, says that "Jama Connect is a good tool for the entire software development cycle."

Lasse Mikkonen, Principal Consultant at Contribyte, states that Jama Connect “Offers great templates and predefined settings and it has a very good inbuilt test management module”.

Senior Program Manager Software at a manufacturing company, comments on Jama support, “I think the collaboration with Jama is pretty good, and they listen to us and do a lot of customizations for us to make it work better. Hopefully, it would have been the same with any other company. However, Jama provides essentially 24-hour support.”