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IBM MaaS360 OverviewUNIXBusinessApplication

IBM MaaS360 is #5 ranked solution in top Enterprise Mobility Management (EMM) tools. PeerSpot users give IBM MaaS360 an average rating of 7.8 out of 10. IBM MaaS360 is most commonly compared to Microsoft Intune: IBM MaaS360 vs Microsoft Intune. IBM MaaS360 is popular among the large enterprise segment, accounting for 50% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 18% of all views.
IBM MaaS360 Buyer's Guide

Download the IBM MaaS360 Buyer's Guide including reviews and more. Updated: September 2022

What is IBM MaaS360?

MaaS360 with Watson is the industry’s first and only cognitive unified endpoint management (UEM) platform, enabling a smarter approach for enterprises to manage and secure all endpoints plus their users, apps and content.

MaaS360 can be used to manage disparate endpoint types—including smartphones, tablets, laptops, ruggedized devices and the Internet of Things (IoT)—all from a single console.

IBM MaaS360 was previously known as Fiberlink MaaS360, MaaS360.

IBM MaaS360 Customers

Bancroft, Garuda Indonesia

IBM MaaS360 Video

Archived IBM MaaS360 Reviews (more than two years old)

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Marut Tanatip - PeerSpot reviewer
Manager of Strategic Products Sales at a tech services company with 1-10 employees
Reseller
Provides good security, but features for laptop management could be improved
Pros and Cons
  • "Mobile Device Management, Secure Productivity Suite, and document management are valuable features."

    What is most valuable?

    Currently, we use the Mobile Device Management, Secure Productivity Suite, and document management. We distribute mobile phones to people starting in our company and we use these features of Maas360 for management. Our employees use the secure email. Maas360 also supports BYOD.

    What needs improvement?

    Regarding laptop management, some features are not right. IBM needs to improve the features for the laptop.

    It also needs a feature to restrict USBs.

    For how long have I used the solution?

    Three to five years.

    What do I think about the stability of the solution?

    No issues with stability.

    Buyer's Guide
    IBM MaaS360
    September 2022
    Learn what your peers think about IBM MaaS360. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
    634,590 professionals have used our research since 2012.

    What do I think about the scalability of the solution?

    It's definitely scalable.

    How are customer service and support?

    IBM support has not been that helpful. I have contacted chat support but they could not give a useful answer. Sometimes, we have to solve problems by ourselves. Sometimes we find the documents we need in IBM PartnerWorld, but the chat help staff is not able to give helpful information.

    How was the initial setup?

    The setup is easy to do, for me. It's not complex.

    What's my experience with pricing, setup cost, and licensing?

    When compared with competitors, I think the pricing is okay.

    What other advice do I have?

    For security, it is good. But at times it's quite slow, like when I access through the portal. And when we change policies, sometimes that takes a long time.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
    PeerSpot user
    Soporte a ventas at Blue IT
    User
    Reduced the number of support incidents by limiting users' access to device configurations
    Pros and Cons
    • "​The graphic, friendly interface allowed us to start without almost any ​support from the manufacturer.​​​"
    • "It can change policies based on geolocation or schedules."
    • "It helped us reduce the number of support incidents by limiting users' access to device configurations."
    • "It allows us to have an updated inventory of all the devices in real-time with the ability to add personalized information."
    • "They should allow for the building of custom reports with graphics."
    • "It would be ideal to add support for the distribution of windows.exe applications."

    What is our primary use case?

    I participated in the implementation of MaaS360 for around 300 Android and iOS devices, for which different restrictions and security profiles were required. MaaS360 helped us to have the console ready in less than 10 minutes and start enrolling devices immediately. The process did not take more than two days. 

    The graphic, friendly interface allowed us to start without almost any support from the manufacturer.

    How has it helped my organization?

    It is focused on safety and productivity. It is available 24 hours a day, 365 days a year. It offers support for Windows 10, 8.1, 8, and 7 devices.

    It helped us reduce the number of support incidents by limiting users' access to device configurations. 

    It allows us to have an updated inventory of all the devices in real-time with the ability to add personalized information.

    What is most valuable?

    • Policy-based quick configuration
    • Changes policies based on geolocation or schedules
    • Embedded antivirus
    • Integration with TeamViewer
    • Access to the MaaS360 Web API
    • Ability to disable keys (buttons) of the device, etc.

    What needs improvement?

    • It would be ideal to add support for the distribution of windows.exe applications.
    • They should allow for the building of custom reports with graphics. 

    For how long have I used the solution?

    Three to five years.

    What's my experience with pricing, setup cost, and licensing?

    It requires zero investment in infrastructure since it is 100% cloud.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    IBM MaaS360
    September 2022
    Learn what your peers think about IBM MaaS360. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
    634,590 professionals have used our research since 2012.
    Alexandr Logach - PeerSpot reviewer
    Independant IT Consultant with 501-1,000 employees
    Real User
    ​Even if you're thinking about the on-premise installation, try the cloud solution first
    Pros and Cons
    • "Mobile Device Configuration with policy applying: This significantly reduces time of device configuration."
    • "Can be added process of export/import environment configuration to simplify any migration processes."

    What is our primary use case?

    Implementing security politics on all mobile devices, and quick solve inventory tasks. 

    Secondary case is significant reduce of first device initial configuration costs.

    How has it helped my organization?

    Every new device was configured manually, it used to require about 20 minutes of engineer attention, now it's about three minutes.

    What is most valuable?

    Mobile Device Configuration with policy applying: This significantly reduces time of device configuration.

    What needs improvement?

    Initial deployment and configuration.

    Can be added process of export/import environment configuration to simplify any migration processes.

    For how long have I used the solution?

    Three to five years.

    What do I think about the stability of the solution?

    No.

    What do I think about the scalability of the solution?

    No.

    How are customer service and technical support?

    Quite good, but could be a little bit quicker.

    Which solution did I use previously and why did I switch?

    Yes, switched because of wider functionality, and transparent in use configuration.

    How was the initial setup?

    Quite complex; the process was more like a cloning environment with eight dependent virtual machines.

    What's my experience with pricing, setup cost, and licensing?

    Drive a hard bargain.

    Which other solutions did I evaluate?

    If so, which ones? Yes, Kaspersky and MobileIron solutions.

    What other advice do I have?

    Even if you're thinking about the on-premise installation, try the cloud solution first.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user348027 - PeerSpot reviewer
    Helpdesk Operator at a engineering company with 1,001-5,000 employees
    Vendor
    Built-in inventory manager has made it easier to track devices and to measure data usage, but it could use more flexibility on user management, e.g. deleting users and editing corporate identifier.

    What is most valuable?

    • Interfaces are easy to navigate
    • Great online chat support
    • Accurate location tracking
    • Deployment of apps
    • Unlock passcode
    • Restricting use of certain apps

    How has it helped my organization?

    Built-in inventory manager has made it easier to track devices and to measure data usage. This has been helpful to us in choosing the right data plan.

    What needs improvement?

    Maybe more flexibility on user management, e.g. deleting users and editing corporate identifier.

    For how long have I used the solution?

    I've used it for eight months.

    What was my experience with deployment of the solution?

    No issues that I am aware of.

    What do I think about the stability of the solution?

    I've had no stability issues.

    What do I think about the scalability of the solution?

    No issues scaling it.

    How is customer service and technical support?

    So far I have only used the online chat support. I am highly satisfied with their service and availability.

    How was the initial setup?

    I wasn't involved in the setup.

    What about the implementation team?

    I believe it was implemented by our IT team.

    What other advice do I have?

    I thinks this is a great tool for any field service support team. It's easy to deploy on devices and support to end users.

    App deployment:


    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    PeerSpot user
    IT Specialist at a comms service provider with 51-200 employees
    Vendor
    It gives us the ability to selectively wipe corporate data from employee mobile BYOD, with no impact to their personal data.

    What is most valuable?

    The ability to selectively wipe corporate data from employee mobile BYOD, with no impact to their personal data.

    Being able to manage the corporate data in a secure application container with the Secure Email product.

    How has it helped my organization?

    Allowed our organization to securely implement BYOD, increasing the employee satisfaction and productivity.

    What needs improvement?

    I would like advanced notifications of subscription renewals. Subscriptions automatically renew, and if you've downsized your user base, and you've overlooked the subscription, then you have to go through the exhaustive task of adjusting the contract. I don't think it's too much to ask for. I don't know of any other vendors that we currently use, who do not send out renewal notices

    Improve user based licensing, so a customer can purchase named licenses for multiple devices. They do have the option, but I think it's 2.5 x the price of a device license, and users are limited to 3 devices. This isn't comparable to cpomp

    What was my experience with deployment of the solution?

    No

    What do I think about the stability of the solution?

    We've had a few instances where the Maas360 updates caused issues on phones, but they were far and few between. I think the same could probably be said for other solutions.

    What do I think about the scalability of the solution?

    No

    How are customer service and technical support?

    Customer Service:

    Good

    Technical Support:

    Good

    Which solution did I use previously and why did I switch?

    No

    How was the initial setup?

    We didn't have any significant technical issues with the setup.

    What about the implementation team?

    In-house

    What's my experience with pricing, setup cost, and licensing?

    See 'areas of improvement' section.

    Which other solutions did I evaluate?

    No. At the time Maas was the only one that was able to selectively wipe the corporate data, and provided a cloud solution.

    What other advice do I have?

    As mentioned previously be diligent about renewals, and adjusting the licenses if required.

    The solution has the ability to both require enrollment (control), and/or allow users to set up their exchange settings to connect to the corporate email without control (just monitoring device access to Exchange). If you want to ensure that users register their devices, then turn on the setting to block devices unless they are registered. We overlooked this setting and as a result, users were adding their 2nd or 3rd mobile device to out Exchange without controlling the device. If you don't implement the block from the start, it can get pretty messy. It will also result in an additional license usage, which you will get billed for over the subscription period.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user347601 - PeerSpot reviewer
    Network Engineer at a legal firm with 1,001-5,000 employees
    Vendor
    BYOD users are required to register before we allow connection, but while our setup was pretty vanilla, we had a few minor issues with the deployment.

    Valuable Features:

    For our environment, we needed a way to separate corporate and personal data on iOS and Android devices as part of our bring-your-own-device policy.

    Improvements to My Organization:

    Users are required to enroll their device with MaaS360 before we allow their ActiveSync device to connect, which is good for the IT department. 

    It also allows us to push out an icon for our intranet portal via the Enterprise Gateway which users have found helpful.

    Deployment Issues:

    We really only had minor issues with the deployment, our setup was pretty vanilla. The integration of Contacts into the Secure Mail app was the most troublesome but that has since been resolved in a later release.

    Customer Service:

    Fiberlink’s customer support is great, very responsive to inquiries and very helpful.

    Initial Setup:

    It’s a cloud-based solution and the setup was really easy, just plug in your policy requirements, allow LDAP through the firewall and that’s pretty much all we needed.

    Implementation Team:

    Implementation was through a vendor team with guidance from in-house engineers.

    Other Solutions Considered:

    Originally, we had deployed MobileIron and had a proof of concept configured but at the end of the day we went with MaaS360 because it had a friendlier UI. I liked MobileIron’s Sentry capability which blocked non-enrolled devices from even getting inside the network but using MaaS and ActiveSync policies we are at least able to stop them from getting mail configured.

    Other Advice:

    Overall the platform works as advertised and was set up with a minimum degree of difficulty.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user347238 - PeerSpot reviewer
    Senior Systems Analyst at a consultancy with 501-1,000 employees
    Consultant
    It's given us complete control of devices allowed to receive company data, but I'd like to see one-click app distribution to a single device or user.

    Valuable Features:

    • Passcode enforcement on devices containing corporate email or data
    • The notification of new devices accessing corporate email and VPN connectivity
    • Deploying needed applications to device groups

    Improvements to My Organization:

    The product has given us complete control of devices allowed to receive company data. It is important that only salaried employees receive corporate email on mobile devices. Checking and responding to corporate email outside of normal scheduled shifts by hourly employees, can and should be time paid.

    Room for Improvement:

    I would like to see one-click app distribution to a single device or user. Perhaps I need further instruction in this area if it is supposed to function in this way currently. I would also like the ability to add a nagging message to any user that falls out of compliance.

    Use of Solution:

    I've used it for three years.

    Stability Issues:

    It does seem that the more devices we added, the slower the management console operates.

    Scalability Issues:

    The product has been completely scalable and stable throughout our experience.

    Customer Service:

    Excellent and responsive customer service anytime I have had an issue or question.

    Initial Setup:

    The initial setup and deployment of the product was straightforward. There were some issues to work through initially. 

    I would recommend having a network and security person involved, as there were several considerations involving the firewall and Exchange server that I was not knowledgeable about.

    Implementation Team:

    We had a Fiberlink team work remotely through teleconference. The Fiberlink team as well as our team here at MACL scheduled a series of calls, where Fiberlink was able to connect remotely to our server and aid in the initial setup. 

    We received instructions on the tasks that we needed to complete, such as: acquiring the Apple security certificate, the Exchange server export, etc. Again, my advice would be to involve a representative from your network and exchange areas to aid in proper access of the product.

    ROI:

    I’m not sure we realize a true ROI in the way we use the product. It is more of a security need in the medical industry. It is a very effective product at a reasonable monthly cost per device.

    Other Solutions Considered:

    We briefly evaluated other vendors prior to choosing Maas360. We were impressed with the scalability, affordability, and the product as a whole. We have never regretted our decision in choosing Maas360 as our MDM product.

    Other Advice:

    We are very pleased with the Maas360 product and plan to continue use as our company grows.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user341988 - PeerSpot reviewer
    President at a comms service provider with 51-200 employees
    Vendor
    We've been able to meet federal compliance standards with this solution, but you should spend time planning and understanding classes of service for your company.

    What is most valuable?

    • Lock and erase
    • Notifications

    How has it helped my organization?

    We've been able to meet federal compliance standards with this solution.

    For how long have I used the solution?

    I've been using it for eight months.

    What was my experience with deployment of the solution?

    No issues encountered.

    What do I think about the stability of the solution?

    No issues encountered.

    What do I think about the scalability of the solution?

    No issues encountered.

    How are customer service and technical support?

    Customer Service:

    It's excellent.

    Technical Support:

    It's excellent.

    Which solution did I use previously and why did I switch?

    We chose this product because of its reputation.

    We had a trial period with no obligation, and it demonstrated that it met our needs.

    Also, ease of setup and speed of setup were factors in our decision.

    How was the initial setup?

    The solution was up and running within an hour.

    What was our ROI?

    This was not an ROI initiative, but one to ensure compliance with the Health Insurance Portability and Accountability Act.

    Which other solutions did I evaluate?

    We evaluated two other solutions that did not offer the ease of setup or the same trial period with no obligation, and they cost more.

    What other advice do I have?

    Spend time planning and understanding classes of service for your company, what levels of restrictions and capabilities.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user159819 - PeerSpot reviewer
    Network Administrator at a healthcare company with 501-1,000 employees
    Vendor
    Fiberlink's Maas360 used to be one of the top MDM solutions, but now there are better rated options.

    What is most valuable?

    Ability to lock or wipe the device if it becomes lost or stolen. Control what users can and cannot do on their corporate phone through policies, and the ability to inventory the wireless devices in the field.

    How has it helped my organization?

    Before Maas360 we had no way of knowing of how many devices were in the field due to IT not being a part of the purchasing process. We are now able to inventory devices and require end users to contact us in order to get their phones setup. Also, we do not allow BYOD at our company because of HIPAA policies, since Maas360 links with our Exchange server we get a notification if personal devices show up on our network and can take appropriate actions.

    What needs improvement?

    Android device enrollment is a difficult process compared to how easy Apple IOS enrollment is. Also, there is a glaring security flaw were users can wipe their phones and they still show compliant in Maas360.

    Another issue is when new Android phones come out, Maas360 is not able to implement the new features that have been introduced on the phone. For example when fingerprint login was available for Galaxy S5, Maas360 was not even ready to offer that feature as part of the policy you implement for your phone. Apple on the other hand usually has their features ready for Maas360 within the first few weeks of release.

    For how long have I used the solution?

    Almost 3 years.

    What was my experience with deployment of the solution?

    Besides your standard end user issues....then no.

    What do I think about the stability of the solution?

    There have been complaints of the Maas360 app that is required on the devices to drain the phone battery faster than normal. Also, I have had an issue with the Maas360 app failing and causing my phone to become unusable.

    What do I think about the scalability of the solution?

    No scalability issues.

    How are customer service and technical support?

    Customer Service:

    Good.

    Technical Support:

    I've noticed a little bit of a decline of responsiveness since IBM has taken them over.

    Which solution did I use previously and why did I switch?

    No.

    What about the implementation team?

    In-house.

    Which other solutions did I evaluate?

    I believe we were looking at Good Technologies as well.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user163677 - PeerSpot reviewer
    Help Desk Support Account Admin. at a financial services firm with 501-1,000 employees
    Real User
    Capability to remotely assist in device & passcode unlocks makes support easier. Certificate install could be smoother.

    What is most valuable?

    The ability to see details about a users device, whether they are inactive because they don't use it, whether its in compliance, rooted/jailbroken, what version of iOS or policy they are currently on, and more. Also the capability to remotely assist in device unlocks and passcode unlocks makes support easier.

    How has it helped my organization?

    It allows employees who require phones a way to receive support quickly rather than having to go through the Help Desk or other areas to receive assistance. If the device is stolen, it can be remotely wiped from the site, same goes for unlocks, changing policies, and re-enrollment of the device if it is accidentally wiped.

    What needs improvement?

    Possibly a notification if a device is wiped and no longer has the security policy on the phone. The product can also install the certificates on the phone in a 'smoother' way. It currently sometimes fails and we have to re-enroll the device multiple times.

    For how long have I used the solution?

    About 6 months.

    What was my experience with deployment of the solution?

    Occasionally when it is installing the certificates and policies, it may not always go through and we have to re-enroll the device to try again.

    What do I think about the stability of the solution?

    MaaS has been pretty reliable and we have had minimal issues. Only issue I may have is that it can sometimes take upwards of 5-10 minutes for a passcode unlock to go through onto the device (sometimes, not always).

    What do I think about the scalability of the solution?

    None.

    Which solution did I use previously and why did I switch?

    No previous solution.

    What about the implementation team?

    Manager worked in-house, communicating with tech support on their end and was able to get it implemented and also tested very quickly.

    What was our ROI?

    Can't comment much here, but I'm sure with the faster support, managers, directors, and executives receive now, it has increased productivity.

    Which other solutions did I evaluate?

    This product was chosen by management, I wasn't aware of other options.

    What other advice do I have?

    Give it a try and test it in your environment. We've had practically no issues with MaaS360 that haven't started from our end first. It is very easy to create new security policies and many ways to restrict devices.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free IBM MaaS360 Report and get advice and tips from experienced pros sharing their opinions.
    Updated: September 2022
    Buyer's Guide
    Download our free IBM MaaS360 Report and get advice and tips from experienced pros sharing their opinions.