AkpogheneOkoro - PeerSpot reviewer
CEO at ITANDT Solutions Limited
Reseller
Top 20
Great mobile device management and security
Pros and Cons
  • "The most valuable features are mobile device management and security (which allows you to quarantine infected devices)."
  • "An area for improvement would be handshaking with Microsoft in terms of trying to get a DLP on Microsoft OS."

What is most valuable?

The most valuable features are mobile device management and security (which allows you to quarantine infected devices). 

What needs improvement?

An area for improvement would be handshaking with Microsoft in terms of trying to get a DLP on Microsoft OS. It would also be useful to be able to do containerization with Microsoft. There are also issues with email security when the functionality is defined from your AD or Exchange.

For how long have I used the solution?

I've been working with this solution for around three years.

What do I think about the scalability of the solution?

MaaS360 can be easily and effectively expanded.

Buyer's Guide
Enterprise Mobility Management (EMM)
March 2024
Find out what your peers are saying about IBM, Microsoft, VMware and others in Enterprise Mobility Management (EMM). Updated: March 2024.
765,386 professionals have used our research since 2012.

How are customer service and support?

IBM's technical support is fair to good. We had some challenges initially because we weren't well-connected to the support structure, but if you understand the IBM server structure, you can get a lot of help from IBM. They're also very responsive and will always provide solutions, shortcuts, and other alternatives when there are challenges.

How was the initial setup?

The initial setup is straightforward - because it's cloud-based, it's just a matter of doing some settings here and there.

What's my experience with pricing, setup cost, and licensing?

We have a yearly subscription. The licensing structure is broken down into levels, each with different functionalities available. Depending on your license, there may be additional fees for extra features.

What other advice do I have?

My advice for anyone thinking of implementing MaaS360 is to work with a partner who understands the product and IBM's support structure. Some decisions need to be taken during setup that will be easier with the presence of somebody who understands the implications of the various options. I would give MaaS360 a rating of nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Mobility Strategist at a retailer with 10,001+ employees
Real User
A unified platform with good customization and an easy deployment
Pros and Cons
  • "We've found the scalability to be very good."
  • "The user experience really isn't so good."

What is our primary use case?

We have a few use cases. Firstly, we are using the solution for incorporating the licenses. We also use it for smaller devices or to allow an inventory of devices to have access.

We also use the solution for our stores in our business. We need to protect our information while being able to deploy apps and business applications, specifically for our departments.

What is most valuable?

The most important aspect of the solution is the fact that the platform is unified, and that it covers all the mobility services - that includes not only the MDM components or services. The solution includes mobile application management in order to have an application catalog, which is very helpful. In this catalog, we can synchronize and install applications with ease. Within the MDM component, there's mobile set management, in order to incorporate security. 

The deployment itself was quite easy.

The stability has been very reliable.

We've found the scalability to be very good.

The price of the solution is quite good.

We've found the interface to be pretty good overall. The dashboards are quite good.

You can customize the solution easily.

What needs improvement?

The main issue we have with the solution is synchronization between the information and between the devices and the portal. The information that we see in the portal sometimes does not reflect, or not show, the real-time situation.

The user experience really isn't so good. It's important that they work to improve this aspect.

For how long have I used the solution?

I've been using the solution for three years, more or less. It's been a while.

What do I think about the stability of the solution?

The stability of the solution is excellent. There are no bugs or glitches. It doesn't crash or freeze. The performance is very good.

What do I think about the scalability of the solution?

The scalability is good. If a company needs to expand it, it can do so. It's not a problem.

Currently, in our organization, we have 4,000 people, more or less, that use the product. 

How are customer service and technical support?

We have two models for support. Normally, it falls to the internal department, which manages the support with the IBM products.

However, it's difficult to add new features or to improve anything as there are so many departments around the world. Occasionally, IBM will ask for logs that they want to or need to review, and that can be difficult.

How was the initial setup?

The initial setup was not complex. It was pretty straightforward. A company shouldn't have any issue with the process.

What's my experience with pricing, setup cost, and licensing?

The licensing is paid yearly. We find the pricing to be reasonable. It's not too expensive.

What other advice do I have?

We are an IBM partner.

We are using the latest version of the solution at this time. I'm unsure of the exact version number.

We have the service model, which is very useful to us.

I'd recommend the solution to other companies. There are similar solutions, however. One might be better at this while another is better at that. 

In general, I would rate the solution eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Enterprise Mobility Management (EMM)
March 2024
Find out what your peers are saying about IBM, Microsoft, VMware and others in Enterprise Mobility Management (EMM). Updated: March 2024.
765,386 professionals have used our research since 2012.
VP of Information Technology at Queen City Hospice
Real User
Easy to locate and wipe lost devices, easy to set up, and they offer good support
Pros and Cons
  • "The most valuable feature is the fact that we can find a lost device or shut the device down and wipe it is good for HIPAA."
  • "The look needs to be updated and it could be simpler to use."

What is our primary use case?

We use it to configure policies on all of our mobile devices for our field staff.

How has it helped my organization?

It helps us with HIPAA compliance, and it meets the standards for that.

What is most valuable?

The most valuable feature is the fact that we can find a lost device or shut the device down and wipe it, which is good for HIPAA.

What needs improvement?

The look needs to be updated and it could be simpler to use.

The portal itself looks old and outdated.

I would like to see more automation and better reporting. Their reports are a bit archaic.

For how long have I used the solution?

I have been working with this solution for a year and a half.

We are using the latest version.

What do I think about the stability of the solution?

It's a stable solution, we haven't experienced any issues.

What do I think about the scalability of the solution?

We haven't had to scale it but it's pretty easy to add a license to it.

There are three in the IT department who are using this solution in our organization.

How are customer service and technical support?

Technical support is pretty good and responsive. I would rate them an eight out of ten.

We had a couple of issues, where we had to go through two or three different people to get a resolution.

Which solution did I use previously and why did I switch?

Previously, I did not use another solution. At this company, this was already in place when I came here. This is what they had.

How was the initial setup?

The initial setup is pretty straightforward.

What's my experience with pricing, setup cost, and licensing?

Fees are monthly and it's approximately $8 per user.

What other advice do I have?

It's a solid product and it gets the job done. It just needs to be a little bit more updated in the look and feel of it.

I would rate this solution an eight out of ten. It's a good product and just needs to be easier to find things in the portal and move your way around. Having it a bit more explanatory would be helpful.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
ManojKumar12 - PeerSpot reviewer
SME Maas 360 at Raksha Technologies
Reseller
Top 10
Easy-to-use product with efficient UI features
Pros and Cons
  • "The product’s most valuable feature is email, browser, and application security."
  • "IBM MaaS360’s threat management feature needs improvement. It could identify even more malicious attacks."

What is our primary use case?

We use IBM MaaS360 for email containerization and securing corporate data.

What is most valuable?

The product’s most valuable feature is email, browser, and application security.

What needs improvement?

IBM MaaS360’s threat management feature needs improvement. It could identify even more malicious attacks. Additionally, it should support other platforms, including Linux.

For how long have I used the solution?

We have been using IBM MaaS360 for eight years.

What do I think about the stability of the solution?

It is a stable product. I rate its stability a nine out of ten.

What do I think about the scalability of the solution?

It is a scalable product and suitable for enterprises. I rate its scalability an eight out of ten.

How are customer service and support?

The technical support services need improvement in terms of response time.

How would you rate customer service and support?

Neutral

How was the initial setup?

I rate the initial setup process an eight out of ten. It is deployed on the cloud. The deployment time depends on the number of devices. It takes approximately 25 days to complete.

What's my experience with pricing, setup cost, and licensing?

I rate IBM MaaS360’s pricing a six out of ten.

What other advice do I have?

The product is easy to use and has efficient UI features. I rate it an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
Flag as inappropriate
PeerSpot user
Deputy Manager - Advanced Solutions at a comms service provider with 1,001-5,000 employees
Real User
Provides access to local resources without a VPN, scales well, and it's easy to use
Pros and Cons
  • "Using this solution has made things more convenient. Earlier, we had to depend a lot more on IT to find and resolve our issues."
  • "The user interface could definitely use some improvement."

What is our primary use case?

We have provided IBM MaaS360 to all of our mobile users, approximately one year ago. I have also been working to reseller IBM services, such as this one, for almost the past two years.

This product is primarily used for data loss prevention (DLP).

How has it helped my organization?

Using this solution has made things more convenient. Earlier, we had to depend a lot more on IT to find and resolve our issues. There are fewer problems and once you raise a ticket, it's easier for them to identify whether it's something that they can fix remotely, or whether it would require a physical examination of the device.

What is most valuable?

The most valuable features are remote enablement and access to my intranet resources, without depending on the VPN.

Due to integration with Apple DEP and Android Enterprise we don't need to configure each device manually or even share a link, it is ready the moment the user has access to the device.

We also have some internal websites that would normally need VPN to access from the public network, but we have set up a gateway that lets us connect to these internal resources  using the secure browser that's part of the license which is a very significant cost saving in the current times.

What needs improvement?

The user interface could definitely use some improvement. It's good enough, albeit pretty basic. However, anybody that is not used to it might require some assistance early on because it is not very intuitive.

It is fairly simple to use, yet a little complex to manage. At least, the initial setup is complex to manage.

One of the things that I would like to see in the next release is improvements at the account level. it is a little bit difficult to identify the number of licenses that are visible in my account, and to which suite each belongs. If there are four suites, we sometimes have to have segregation. Some users require the full set of enterprise services, whereas some users who are our partners or just employees are just given basic inventory management tools.

Being able to identify and account for these licenses would definitely help. This is not related to the actual usage, but rather, it's more of an administrative task. It can be overcome with manual bookkeeping but still, a bit more effort would be needed. If this can be simplified then that would be great.

For how long have I used the solution?

I have been working with IBM MaaS360 for close to two years.

What do I think about the stability of the solution?

This is a pretty stable product and I haven't seen it crash anytime recently.

What do I think about the scalability of the solution?

My organization has 5,000 devices as of now, so I don't see a problem with scale. I have personally resold the same services to organizations that use as little as 10 devices to 100 devices, to more than 10,000 devices. Scalability is not a real challenge.

How are customer service and technical support?

There are two aspects to technical support. Since I am a reseller,  I provide my own service along with the licenses, so I charge for the professional services. However, if it is purely through IBM, the service is definitely lacking.

With IBM, it is a significant turnout time and you do need to have someone with qualifications from your own team so that you understand what to do. So, unless you already have somebody who's tech-savvy and understands the language, you're better off hiring professional services for support.

How was the initial setup?

The initial setup is pretty straightforward. It's clicking a link and moving on.

Our deployment took roughly a month because it happened in phases. There was integration, phasing out of the old software, and integration with the new upcoming cloud services. Aside from knowing that there were phases, I don't have specifics on how long each one took.

What other advice do I have?

My advice for anybody who is implementing this product is to start by completing the trial as soon as possible so that all of your core issues or core requirements can be identified easily. Next, have all of the integration options kept as secondary because you don't want to do everything together. It's always best to test a few cases; create a test group, and test it on them first. Make sure that everything is working instead of trying to make a turnkey solution. Doing it in phases is more effective than trying to do everything at once.

Overall, this is a good product and it covers most of the services that these solutions are supposed to follow, but it's not perfect. 

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Manufacturing Analyst at a manufacturing company with 5,001-10,000 employees
Real User
Scalable and uses distribution groups to deploy apps but needs live technical support
Pros and Cons
  • "Maas360 uses distribution groups to deploy apps, which makes it a bit easier than, for example, Intune."
  • "The solution needs to offer live technical support. Right now, it's just a chat window and it's rather unhelpful."

What is our primary use case?

We primarily use the solution for our organization's phones and iPads.

We use the solution for locking down the phone. If it gets lost or stolen, we deploy apps. We have an internal app that will be deployed. It's connected to Apple DEP VPP, and we do document deployments through it as well.

What is most valuable?

Maas360 uses distribution groups to deploy apps, which makes it a bit easier than, for example, Intune.

What needs improvement?

Overall, I haven't been happy with it.

Their licensing platform is absolutely awful. We've got locked out of our own account several times and that just has put a bad taste in my mouth. 

The initial setup is not exactly straightforward.

There have been some changes in its software. The portal, for example, has changed. One nuisance feature is that, when you login, you have to always press enter, which is annoying. With most sites, you just click on the login and you go. With this portal, you have to specifically hit enter.

The solution needs to offer live technical support. Right now, it's just a chat window and it's rather unhelpful.

For how long have I used the solution?

I've been using this solution for about six years. It's been a while. We have some good experience with it.

What do I think about the scalability of the solution?

The solution is scalable. A company shouldn't have any issues in that regard.

We use the solution on about 600 different devices across the organization. Everyone from sales and distribution to the president of the company uses it.

How are customer service and technical support?

The only way you can get technical support is through a chat window. They weren't exactly friendly. I wouldn't say that we have been happy with technical support.

Which solution did I use previously and why did I switch?

I wasn't aware of anything being used previously to this solution.

How was the initial setup?

Anything you set up is going to be a bit challenging. However, this was not straightforward per se. It's not cut and dry. You have the rules and regulations on everything that you have to contend with.

I didn't handle the initial implementation. I took it over after the fact.

What about the implementation team?

The initial setup was handled in-house. The company did not require the assistance of consultants or integrators.

What's my experience with pricing, setup cost, and licensing?

We are charged on a monthly basis. It's my understanding that the pricing is the same as or similar to Intune. If we do switch over, the pricing will be pretty much the same.

With IBM, you had to have a certain type of license inside of Microsoft for it to work, however, I don't have too much detail on that.

Which other solutions did I evaluate?

We are also looking into Intune. The one thing I did notice with Maas360 versus Intune was that Maas360 uses distribution groups to deploy apps. Intune does not have that. With Intune, you have to use security groups. That's causing us a little headache that we've got to get around.

I'm getting my feet wet on it right now. I'm beginning to learn how to use it. We're in the POC stage.

What other advice do I have?

We are a customer and end-user.

The solution is deployed onto the actual device itself.

I wouldn't recommend the solution. We're pretty much working to move off of it. We haven't been too happy with the solution in general. How it was described to us ultimately wasn't how it worked.

Overall, I would rate it at a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Graziano Specchierla - PeerSpot reviewer
Information Technology Security Consultant at Exprivia Italtel
Consultant
Top 20
An easy to setup tool useful for its policy implementation functionality
Pros and Cons
  • "The implementation phase of IBM MaaS360 was pretty easy."
  • "Sometimes IBM MaaS360 seems buggy...The solution's technical support team is sometimes slow to respond and not competent enough."

What is most valuable?

The most valuable feature of the solution is policy implementation.

What needs improvement?

Sometimes IBM MaaS360 seems buggy. The buggy nature of the solution is the first impression it gives out due to some mismatches in the solution, though in the background, it really works. At first, the tool may not look so efficient, but it is quite efficient in reality. The aforementioned area of concern can be considered for improvement.

In the future, I would like to see better integration capabilities in IBM MaaS360 that allow it to integrate with productivity software from Microsoft.

For how long have I used the solution?

I have been using IBM MaaS360 for more than three years. My company has a partnership with IBM.

How are customer service and support?

The solution's technical support functions quite well and can be described as average. The solution's technical support team is sometimes slow to respond and not competent enough. I rate the technical support a six out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The implementation phase of IBM MaaS360 was pretty easy. One must clearly understand how MDM solutions work and whether it is valid for all the platforms in the environment.

What other advice do I have?

I rate the overall product a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Flag as inappropriate
PeerSpot user
Assistant til konsernregnskapssjef & IT integrasjonsansvarlig at a energy/utilities company with 51-200 employees
Real User
It forces people to secure their phones in order to access email
Pros and Cons
  • "MaaS can force people to lock their phones. Not everyone likes having a PIN and other security features on their phones, but this sets a requirement that you can't get your emails unless you have a PIN on your phone. That was a good feature, and we were able to easily increase the PIN from four digits to six digits. Overall, it was pretty user-friendly."
  • "We had a problem with Microsoft computers. If you downloaded emails on a Microsoft Windows Surface PC, that would also require a license. The Outlook application didn't look great for us on a PC."

What is our primary use case?

In this scenario, we only used MaaS for telephones, not computers. We used the MaaS360 IBM mobile management tool to protect email accounts on phones, ensuring they were compliant. 

What is most valuable?

MaaS can force people to lock their phones. Not everyone likes having a PIN and other security features on their phones, but this sets a requirement that you can't get your emails unless you have a PIN on your phone. That was a good feature, and we were able to easily increase the PIN from four digits to six digits. Overall, it was pretty user-friendly.

What needs improvement?

We had a problem with Microsoft computers. If you downloaded emails on a Microsoft Windows Surface PC, that would also require a license. The Outlook application didn't look great for us on a PC. 

For how long have I used the solution?

My company deployed MaaS360 six years ago, and I last used it about nine months back. 

What do I think about the stability of the solution?

MaaS360 has gone down a few times over the years, and people couldn't get their emails on their phones, so it was problematic, but that didn't happen often. It was a lot less stable than Intune.

What do I think about the scalability of the solution?

MaaS360 is scalable for a price. At that point, we had a subsidiary company that had many more employees abroad, and they weren't in Intune. We don't have that company now, so that's why we don't use it anymore. But we were able to run it out for all different countries, so it was scalable.

How are customer service and support?

We had our agents who ran through the support by IBM, but I think they also had priority in the queue, so there was no lead time. They had no longer lead time between raising an issue and getting an answer.

How was the initial setup?

IBM MaaS360 was deployed maybe six years ago, and an external IT consultant handled that. It was complex to set up, and they needed to connect their server. 

What's my experience with pricing, setup cost, and licensing?

MaaS360 was nearly double the price of Intune. Except for the server costs, which were built into our IT budget, there were no additional costs.

What other advice do I have?

I rate IBM MaaS360 eight out of 10. I prefer MaaS360 over Intune because I'm a much heavier IBM user. If someone is considering MaaS360, I recommend having an Apple account for business so that it integrates smoothly. You also need to have an overview of your devices, what the applications are, and what the impact will be. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Enterprise Mobility Management (EMM) Report and find out what your peers are saying about IBM, Microsoft, VMware, and more!
Updated: March 2024
Buyer's Guide
Download our free Enterprise Mobility Management (EMM) Report and find out what your peers are saying about IBM, Microsoft, VMware, and more!