Genesys Cloud CX vs VICIbox & VICIdial for AWS EC2 comparison

Genesys and ZapSocket are both solutions in the Contact Center Platforms category. Genesys is ranked #3 with an average rating of 8.6, while ZapSocket is ranked #51. Additionally, 100% of Genesys users are willing to recommend the solution, compared to 100% of ZapSocket users who would recommend it.

Genesys Cloud CX

Read 12 Genesys Cloud CX reviews

4,293 Views
1,331 Comparison Views

100% willing to recommend

VICIbox & VICIdial for AWS EC2

Read 2 VICIbox & VICIdial for AWS EC2 reviews

46 Views
0 Comparison Views

100% willing to recommend

Genesys Cloud CX

VICIbox & VICIdial for AWS EC2

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Genesys Cloud CX and VICIbox & VICIdial for AWS EC2 based on real PeerSpot user reviews.

Find out what your peers are saying about Amazon Web Services (AWS), Five9, Genesys and others in Contact Center Platforms.

To learn more, read our detailed Contact Center Platforms Report (Updated: October 2025).

Buyer's Guide

Contact Center Platforms

October 2025

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Helped 872,029 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Genesys Cloud CX

Ranking in Contact Center Platforms

3rd

Average Rating

8.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Workforce Engagement Management (1st), Customer Experience Management (3rd), Contact Center as a Service (CCaaS) (3rd)

VICIbox & VICIdial for AWS EC2

Ranking in Contact Center Platforms

51st

Average Rating

8.0

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

AB370

Manager, Customer Experience Country (France) at Stellantis

Enhanced customer interaction with integrated CTI improves service operations

We primarily use Genesys Cloud CX for handling customer service operations, where agents receive calls directly through the platform, manage cases, and ensure consistent communication with customers It has improved customer interaction by integrating CTI directly into our IT systems. The…

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Gaurav-Bansal

Support engineer at Kaseya

Has simplified setup and user access while saving time with minimal resource needs

The best features that VICIbox & VICIdial for AWS EC2 offers include a free SSL certificate, and we can have a UI where the first user login is pretty simple. The pre-installed SSL certificate and the simple user login helped me because I do not have to purchase a different SSL certificate for end security. We just need to point our domain to a static IP and then run a service as root. We can also use a simple 6666 username and go to our IP address or domain and log in with that username. VICIbox & VICIdial for AWS EC2 includes built-in tools that enhance the user experience. One example of these features includes the ability to use the ISO. VICIbox & VICIdial for AWS EC2 has positively impacted my organization by being quick, efficient, and it does not require many separate installations on EC2, making the stack pretty simple.

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

10%

Manufacturing Company

Healthcare Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	1
Large Enterprise	5

No data available

Questions from the Community

Which is better - Genesys Cloud or Amazon Connect?

Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud. Ge...

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What do you like most about Genesys Cloud?

Genesys Cloud CX has very good training material and training – instructor-led training, self-paced training, and documentation – things are very organized and helpful.

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What is your experience regarding pricing and costs for Genesys Cloud?

Genesys' licensing model is flexible, though not the cheapest. Customers have seen benefits with global operations, increased security, and seamless remote working.

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What is your experience regarding pricing and costs for VICIbox & VICIdial for AWS EC2?

My experience with pricing, setup cost, and licensing for VICIbox & VICIdial for AWS EC2 is that it totally depends on the project requirements; while Azure may be good for specific needs, AWS ...

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What needs improvement with VICIbox & VICIdial for AWS EC2?

From my perspective so far, the only improvement needed for AWS EC2 and related solutions such as VICIbox & VICIdial is with the visualization portal, which I find quite complex. The only probl...

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What is your primary use case for VICIbox & VICIdial for AWS EC2?

Our main use case for VICIbox & VICIdial for AWS EC2 is to set it up for server purposes, which is working as a backend, and in some cases, we have configured ASA firewall on the particular EC2...

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Comparisons

Amazon Connect vs Genesys Cloud CX

Compared 15% of the time

NICE CXone vs Genesys Cloud CX

Compared 7% of the time

Five9 vs Genesys Cloud CX

Compared 7% of the time

Cisco Webex Contact Center vs Genesys Cloud CX

Compared 7% of the time

Avaya Infinity Platform vs Genesys Cloud CX

Compared 5% of the time

More Genesys Cloud CX Competitors

No data available

Product Reports

Buyer's Guide

Genesys Cloud CX

October 2025

Download Genesys Cloud CX product report

Buyer's Guide

Contact Center Platforms

October 2025

Download VICIbox & VICIdial for AWS EC2 product report

Also Known As

Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud

No data available

Overview

Genesys Cloud CX is a comprehensive customer experience platform that enables businesses to deliver exceptional service across all channels.

With its advanced features like omnichannel routing, AI-powered chatbots, and real-time analytics, it empowers organizations to provide personalized and efficient customer interactions.

Genesys

Information not available

ZapSocket

Sample Customers

1. Adobe 2. Airbnb 3. American Express 4. AT&T 5. BMW 6. Coca-Cola 7. Delta Air Lines 8. eBay 9. FedEx 10. General Electric 11. Hilton 12. IBM 13. Johnson & Johnson 14. Marriott International 15. Microsoft 16. Netflix 17. Nike 18. Oracle 19. PepsiCo 20. Procter & Gamble 21. Salesforce 22. Samsung 23. Siemens 24. Sony 25. Starbucks 26. Target 27. Toyota 28. Uber 29. Verizon 30. Visa 31. Walmart 32. Xerox

Information Not Available

Buyer's Guide

Contact Center Platforms

October 2025

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