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Genesys Cloud CX vs Teradata comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 4, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.3
Genesys Cloud CX boosts profit margins and user satisfaction, but renewal pricing often misaligns with clients' expectations.
Sentiment score
6.9
Teradata significantly boosts speed, efficiency, and ROI, with studies showing a 427% average ROI over three years.
In terms of cost-effectiveness, I find Genesys Cloud CX provides overall ROI benefits; however, after the first year, customers usually expect lower pricing at the time of renewal.
Cx Product Manager at a comms service provider with 10,001+ employees
At least fifteen to twenty percent of our time has been saved using Teradata, which has positively affected team productivity and business outcomes.
Senior product analyst at a financial services firm with 10,001+ employees
Independent research showed that Teradata VantageCloud users achieved an average ROI of 427% across three years with payback under a year, demonstrating the platform's ability to deliver a strong financial return.
Engineers at a consultancy with 11-50 employees
We have realized a return on investment, with a reduction of staff from 27 to eight, and our current return on investment is approximately 14%.
Interim and Fractional CIO and CTO at a consultancy with 11-50 employees
 

Customer Service

Sentiment score
7.6
Genesys Cloud CX support is generally responsive and reliable, though experiences vary depending on complexity, client size, and region.
Sentiment score
7.1
Teradata's support is praised for professionalism and responsiveness, but feedback on speed is mixed; training resources enhance service.
The impact of the real-time dashboards on the decision-making processes is excellent.
Cx Product Manager at a comms service provider with 10,001+ employees
Genesys support is very good.
BA at Rise Asia Technology Limited
The customer support for Teradata has been great.
Interim and Fractional CIO and CTO at a consultancy with 11-50 employees
They are responsive and knowledgeable, and the documentation is very helpful.
Engineers at a consultancy with 11-50 employees
Customer support is very good, rated eight out of ten under our essential agreement.
Team Leader for Data Base Administrators at a government with 1,001-5,000 employees
 

Scalability Issues

Sentiment score
7.2
Genesys Cloud CX is praised for its user-friendly scalability, supporting extensive call centers with frequent feature updates and easy onboarding.
Sentiment score
7.5
Teradata offers scalable cloud and on-premise solutions with strong adaptability, overcoming hardware limitations and cost challenges efficiently.
The solution is considered scalable and receives a rating of seven on a scale of one to ten.
Manager, Customer Experience Country (France) at Stellantis
The scalability of Genesys is excellent.
BA at Rise Asia Technology Limited
Whenever we need more resources, we can add that in Teradata, and when not needed, we can scale it down as well.
Senior product analyst at a financial services firm with 10,001+ employees
This flexibility allows organizations to scale according to their needs, balancing performance, cost, and compliance requirements.
Engineers at a consultancy with 11-50 employees
This expansion can occur without incurring downtime or taking systems offline.
Principal Consultant & Director at Quensulting
 

Stability Issues

Sentiment score
7.8
Genesys Cloud CX is highly stable and reliable, supported by AWS, with prompt issue resolution and minimal downtime.
Sentiment score
8.3
Teradata's robust architecture ensures exceptional stability and reliability, with minimal downtime and high user ratings despite some integration challenges.
Genesys is brilliant concerning stability.
BA at Rise Asia Technology Limited
Its massively parallel process architecture allows the platform to distribute workload efficiently, enabling organizations to run heavy analytic queries without compromising speed or stability.
Engineers at a consultancy with 11-50 employees
I find the stability to be almost a ten out of ten.
Team Leader for Data Base Administrators at a government with 1,001-5,000 employees
The workload management and software maturity provide a reliable system.
Principal Consultant & Director at Quensulting
 

Room For Improvement

Genesys Cloud CX requires enhancements in automation, integration, customization, pricing flexibility, support, and user autonomy for improved user satisfaction.
Teradata requires improvements in transaction processing, scalability, UI, cost-effectiveness, analytics features, integration capabilities, and security measures.
If I have over 100 organizations in Genesys Cloud CX, my support team struggles with access management, and there's no single pane of glass to manage the entire set of tenants.
Cx Product Manager at a comms service provider with 10,001+ employees
There is room for improvement in the solution's pricing structure.
Manager, Customer Experience Country (France) at Stellantis
Their WFM product is still pretty immature.
BA at Rise Asia Technology Limited
I want to highlight two features for improvement: first, storing data in various formats without requiring a tabular structure, accommodating unstructured data; and second, adding AI ML features to better integrate Gen AI, LLM concepts, and user-friendly experiences such as text-to-SQL capabilities.
Data Engineer at Tredence Inc.
Unlike SQL and Oracle, which have in-built replication capabilities, we don't have similar functionality with Teradata.
Team Leader for Data Base Administrators at a government with 1,001-5,000 employees
The most challenging aspect is finding Teradata resources, so we are focusing on internal training and looking for more Teradata experts.
Interim and Fractional CIO and CTO at a consultancy with 11-50 employees
 

Setup Cost

Genesys Cloud CX offers flexible subscription pricing perceived as costly, but its features and scalability provide substantial value.
Teradata offers high-value analytics with flexible pricing, excelling in performance and ROI, ideal for large enterprises and data-intensive sectors.
Overall it's affordable, as indicated by a pricing rating of four out of ten.
Manager, Customer Experience Country (France) at Stellantis
Genesys' licensing model is flexible, though not the cheapest.
BA at Rise Asia Technology Limited
Teradata is much more expensive than SQL, which is well-performed and cheaper.
Team Leader for Data Base Administrators at a government with 1,001-5,000 employees
Initially, it may seem expensive compared to similar cloud databases, however, it offers significant value in performance, stability, and overall output once in use.
Principal Consultant & Director at Quensulting
Role-based access control (RBAC), strong audit and compliance features, high availability, fault tolerance, and encrypted data at rest and in-transit are key features.
Engineers at a consultancy with 11-50 employees
 

Valuable Features

Genesys Cloud CX provides reliable, scalable customer engagement tools with omnichannel capabilities, user-friendly design, and advanced AI integration.
Teradata excels in parallel processing, scalability, and performance, offering robust data management, security, and integration for efficient data warehousing.
It has helped to optimize customer interactions as a contact center solution by improving Average Handle Time, and as AHT improves, customer satisfaction and NPS turn green as a whole for the customer, leading to more business generation for us.
Cx Product Manager at a comms service provider with 10,001+ employees
The real-time analytics feature has impacted decision-making by providing visibility to service SLAs and understanding customer journeys.
BA at Rise Asia Technology Limited
The integration of CTI within the IT system is a particularly valuable feature.
Manager, Customer Experience Country (France) at Stellantis
Teradata's security helps our organization meet compliance requirements such as GDPR and IFRS, and it is particularly essential for revenue contracting or revenue recognition.
Interim and Fractional CIO and CTO at a consultancy with 11-50 employees
Its architecture allows information to be processed efficiently while maintaining stable performance, even in highly demanding environments.
Engineers at a consultancy with 11-50 employees
It facilitates data integration, where we integrate and analyze data from various sources, making it a powerful and high-quality reliable solution for the company.
Senior Data Engineer at a media company with 1,001-5,000 employees
 

Categories and Ranking

Genesys Cloud CX
Ranking in Customer Experience Management
3rd
Average Rating
8.8
Reviews Sentiment
6.6
Number of Reviews
13
Ranking in other categories
Contact Center Platforms (2nd), Workforce Engagement Management (1st), Contact Center as a Service (CCaaS) (2nd)
Teradata
Ranking in Customer Experience Management
6th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
83
Ranking in other categories
Backup and Recovery (15th), Data Integration (15th), Relational Databases Tools (6th), Data Warehouse (3rd), BI (Business Intelligence) Tools (8th), Marketing Management (5th), Cloud Data Warehouse (3rd), Database Management Systems (DBMS) (3rd)
 

Mindshare comparison

As of January 2026, in the Customer Experience Management category, the mindshare of Genesys Cloud CX is 3.5%, down from 6.4% compared to the previous year. The mindshare of Teradata is 1.8%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Experience Management Market Share Distribution
ProductMarket Share (%)
Genesys Cloud CX3.5%
Teradata1.8%
Other94.7%
Customer Experience Management
 

Featured Reviews

MP
Cx Product Manager at a comms service provider with 10,001+ employees
Unified omnichannel platform has boosted agent efficiency and improved AI‑driven customer journeys
In terms of improvements for Genesys Cloud CX, I see technical limitations such as the lack of a clear mechanism to access multiple organizations effectively. If I have over 100 organizations in Genesys Cloud CX, my support team struggles with access management, and there's no single pane of glass to manage the entire set of tenants. Currently, if we have multiple organizations, we must log into each one to troubleshoot, which presents a challenge. Additionally, while people are more flexible compared to other platforms, those are the main improvements I would like to see. Overall, we have excellent collaboration and get the most out of both this platform for our solutioning needs.
David Durand Velásquez - PeerSpot reviewer
Engineers at a consultancy with 11-50 employees
Delivers consistent performance and enables advanced analytics across complex data environments
Teradata stands out as a solid platform for managing and analyzing large volumes of data. Its architecture allows information to be processed efficiently while maintaining stable performance, even in highly demanding environments. One of its most notable strengths is the ability to run complex queries at high speed, which is essential for organizations that require timely and reliable analytics. Teradata offers a well-integrated ecosystem that supports working with different types of data and enables scalability as organizational needs grow. Its focus on advanced analytics, integration with modern business intelligence tools, and the ability to operate both on-premise and in the cloud make it a versatile solution for data warehousing and large-scale processing. Teradata's stability, technological maturity, and the availability of strong documentation and best practices are noteworthy. I consider Teradata to be a tool with great potential for any organization looking to enhance its analytical capabilities, optimize data processing, and move toward more data-driven decision-making. Teradata stands out as a solid platform for managing a large volume of data in different projects. Its architecture allows information to be processed efficiently while maintaining stable performance, even in high-demanding environments. A well-integrated AI ecosystem that supports working with different types of data and enables scalability as organizational needs grow across different kinds of enterprises or organizations. The focus on advanced analytics integration with modern business intelligence tools is particularly valuable. Teradata combines a powerful parallel process and optimizing SQL engine with a highly scalable architecture allowing businesses to execute complex queries and analytics in real-time. It supports multi-cloud, hybrid, and on-premise environments, giving organizations flexibility to choose the setup that best aligns with their strategy. One of the biggest strengths is the ability to unify disparate data sources and support high concurrency, enabling different teams, such as analytics, operations, BI, and data science, to access consistent, trusted data across the enterprise.
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Comparison Review

it_user232068 - PeerSpot reviewer
Senior Data Architect at a pharma/biotech company with 1,001-5,000 employees
Aug 5, 2015
Netezza vs. Teradata
Original published at https://www.linkedin.com/pulse/should-i-choose-net Two leading Massively Parallel Processing (MPP) architectures for Data Warehousing (DW) are IBM PureData System for Analytics (formerly Netezza) and Teradata. I thought talking about the similarities and differences…
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
10%
Computer Software Company
8%
Government
6%
Financial Services Firm
24%
Manufacturing Company
8%
Computer Software Company
7%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise6
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise13
Large Enterprise52
 

Questions from the Community

Which is better - Genesys Cloud or Amazon Connect?
Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud. Ge...
What do you like most about Genesys Cloud?
Genesys Cloud CX has very good training material and training – instructor-led training, self-paced training, and documentation – things are very organized and helpful.
What is your experience regarding pricing and costs for Genesys Cloud?
Genesys' licensing model is flexible, though not the cheapest. Customers have seen benefits with global operations, increased security, and seamless remote working.
Comparing Teradata and Oracle Database, which product do you think is better and why?
I have spoken to my colleagues about this comparison and in our collective opinion, the reason why some people may declare Teradata better than Oracle is the pricing. Both solutions are quite simi...
Which companies use Teradata and who is it most suitable for?
Before my organization implemented this solution, we researched which big brands were using Teradata, so we knew if it would be compatible with our field. According to the product's site, the comp...
Is Teradata a difficult solution to work with?
Teradata is not a difficult product to work with, especially since they offer you technical support at all levels if you just ask. There are some features that may cause difficulties - for example,...
 

Comparisons

 

Also Known As

Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
IntelliFlex, Aster Data Map Reduce, , QueryGrid, Customer Interaction Manager, Digital Marketing Center, Data Mover, Data Stream Architecture, Teradata Vantage Enterprise (DIY)
 

Overview

 

Sample Customers

1. Adobe 2. Airbnb 3. American Express 4. AT&T 5. BMW 6. Coca-Cola 7. Delta Air Lines 8. eBay 9. FedEx 10. General Electric 11. Hilton 12. IBM 13. Johnson & Johnson 14. Marriott International 15. Microsoft 16. Netflix 17. Nike 18. Oracle 19. PepsiCo 20. Procter & Gamble 21. Salesforce 22. Samsung 23. Siemens 24. Sony 25. Starbucks 26. Target 27. Toyota 28. Uber 29. Verizon 30. Visa 31. Walmart 32. Xerox
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Find out what your peers are saying about Genesys Cloud CX vs. Teradata and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.