Teradata and Genesys Cloud CX both compete in the field of data management and contact center solutions. Teradata appears to have the upper hand in high-speed processing and parallel architecture, while Genesys Cloud CX stands out for its flexibility and cloud-based ease of use.
Features: Teradata shines in high-speed processing and parallel architecture, enabling effective massive data handling. Its in-database analytics and workload management are praised for providing robust insights. On the other hand, Genesys Cloud CX is celebrated for its seamless cloud-based solutions, offering features like omnichannel integration, predictive engagement, and flexibility aimed at contact centers.
Room for Improvement: Teradata could improve its pricing structures and scalability options and offer enhanced support for unstructured data and cloud integration. Furthermore, its analytics functionality needs refinement. Genesys Cloud CX requires better integration options, enhanced customization, and advancements in its reporting features.
Ease of Deployment and Customer Service: Teradata provides diverse deployment options, from on-premises to cloud environments, though transitioning to the cloud may present challenges. Its technical support is generally effective, albeit with varying response times. Genesys Cloud CX is prevalent in public cloud deployments, boasting robust support, though configuration can demand time.
Pricing and ROI: Teradata is noted for high performance, though it is also marked as costly, with ROI being evident mainly in large-scale operations. Genesys Cloud CX, similarly priced, offers value with its flexible licensing, providing competitive rates in comparison to on-premises setups.
We have realized a return on investment, with a reduction of staff from 27 to eight, and our current return on investment is approximately 14%.
Genesys support is very good.
The customer support for Teradata has been great.
Customer support is very good, rated eight out of ten under our essential agreement.
The technical support from Teradata is quite advanced.
The scalability of Genesys is excellent.
The solution is considered scalable and receives a rating of seven on a scale of one to ten.
This expansion can occur without incurring downtime or taking systems offline.
Teradata's scalability is great; it's been awesome.
Scalability is complex as you need to purchase a license and coordinate with Teradata for additional disk space and CPU.
Genesys is brilliant concerning stability.
I find the stability to be almost a ten out of ten.
The workload management and software maturity provide a reliable system.
There is room for improvement in the solution's pricing structure.
Their WFM product is still pretty immature.
Unlike SQL and Oracle, which have in-built replication capabilities, we don't have similar functionality with Teradata.
If Teradata could provide a list of certified experts, that would be fantastic.
Overall it's affordable, as indicated by a pricing rating of four out of ten.
Genesys' licensing model is flexible, though not the cheapest.
Teradata is much more expensive than SQL, which is well-performed and cheaper.
Initially, it may seem expensive compared to similar cloud databases, however, it offers significant value in performance, stability, and overall output once in use.
We spent roughly $295,000 on setup costs.
The real-time analytics feature has impacted decision-making by providing visibility to service SLAs and understanding customer journeys.
The integration of CTI within the IT system is a particularly valuable feature.
Teradata's security helps our organization meet compliance requirements such as GDPR and IFRS, and it is particularly essential for revenue contracting or revenue recognition.
The data mover is valuable over the last two years as it allows us to achieve data replication to our disaster recovery systems.
| Product | Market Share (%) |
|---|---|
| Genesys Cloud CX | 4.4% |
| Teradata | 1.6% |
| Other | 94.0% |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 1 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 26 |
| Midsize Enterprise | 12 |
| Large Enterprise | 49 |
Genesys Cloud CX is a comprehensive customer experience platform that enables businesses to deliver exceptional service across all channels.
With its advanced features like omnichannel routing, AI-powered chatbots, and real-time analytics, it empowers organizations to provide personalized and efficient customer interactions.
Teradata is a powerful tool for handling substantial data volumes with its parallel processing architecture, supporting both cloud and on-premise environments efficiently. It offers impressive capabilities for fast query processing, data integration, and real-time reporting, making it suitable for diverse industrial applications.
Known for its robust parallel processing capabilities, Teradata effectively manages large datasets and provides adaptable deployment across cloud and on-premise setups. It enhances performance and scalability with features like advanced query tuning, workload management, and strong security. Users appreciate its ease of use and automation features which support real-time data reporting. The optimizer and intelligent partitioning help improve query speed and efficiency, while multi-temperature data management optimizes data handling.
What are the key features of Teradata?In the finance, retail, and government sectors, Teradata is employed for data warehousing, business intelligence, and analytical processing. It handles vast datasets for activities like customer behavior modeling and enterprise data integration. Supporting efficient reporting and analytics, Teradata enhances data storage and processing, whether deployed on-premise or on cloud platforms.
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