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Backup and Recovery Software
July 2022
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David Nahtigal - PeerSpot reviewer
IT System Engineer at a real estate/law firm with 10,001+ employees
Real User
Perfect match for complex environments, as it supports all types of infrastructure
Pros and Cons
  • "We have VMware, Hyper-V, Oracle, and Microsoft SQL. We have a lot of different systems, and all of them are supported under one licensing agreement. That's one of the benefits."
  • "We had some small issues with the reporting, but that was just a matter of fine-tuning the kinds of messages we receive by email. It was a little overwhelming in the initial configuration. So we reviewed our configuration with our partner and customized the reports so that we only get the important reports. I haven't seen any big issues or things that the solution is missing."

What is our primary use case?

The primary use case is as a backup and recovery solution. We have two data centers and we have a Commvault server for replication in both. We back up all our infrastructure with this solution, from Active Directory to SQL, web servers, file servers, databases, et cetera.

How has it helped my organization?

Commvault helps to ensure broad coverage with the discovery of unprotected workloads. The Discovery feature lists all the resources that we have, all the virtual servers and all the physical servers. You can also automatically deploy agents or set up schedules. At first, we did some manual tuning to customize it before deployment. Now, the virtual infrastructure administrator just has to add the VM tag on the virtual machine and that machine will automatically be backed up in the next schedule. It's a good automation feature.

It also helps by minimizing the time our admins spend on backup tasks so that they can spend time on other projects. Before Commvault, we had two backup administrators who were using a backup and restore application to restore every test that we had to do. It was a full-time job just monitoring the backups and doing the restores. With our new solution from Commvault, we have successfully implemented web-based backup and restore management for our different teams, including our file server, database, and Exchange teams. We split operations among those teams and each one has access to the backup Web Console. This console from Commvault is very useful for segmenting the restore options. That way, the database backup administrator only has access to the database servers and can only do backups and restores of databases and does not have access to Active Directory or file servers. The web-based backup and restore is a really great option.

Whereas before, we had one full-time engineer doing backups and restores, now that engineer is only working on it for two to four hours per week. Across our four teams, it's saving us about 10 to 12 hours a week.

The solution has helped to reduce storage costs as well. Commvault has an option to move data from primary storage. When you do a backup, it scans all the files from the file server and you can set a policy to remove all files that are more than, say, three years old from the primary storage. And on the primary storage, there is only a link that connects to the backup source. When a user needs a file on secondary storage, there is no problem because it only reads the file. When the user opens that old file, it's automatically restored and the user can access it. For our IT team, it has saved us between 5 and 10 percent of storage. It depends on how widely you implement the solution and the policies you set. You could save 50 percent if you have a broader policy.

We have also saved on infrastructure costs because Commvault takes less time to do the backup jobs, due to the deduplication. Also, the background tasks that are used to copy the backup jobs to tape are deduplicated. The full backup of our infrastructure can now be done in a couple of hours during the night. Before, some backup tasks would take more than a day, on the weekend. There has been a reduction of 80 or 90 percent in the backup window.

What is most valuable?

Commvault's most valuable features are its 

  • deduplication
  • encryption
  • support for many OSs
  • support for different infrastructures. 

We have VMware, Hyper-V, Oracle, and Microsoft SQL. We have a lot of different systems, and all of them are supported under one licensing agreement. That's one of the benefits.

We use two user interfaces on a regular basis. One is the Web Console, which is simple and has all the necessary functionality. You can add servers, back up servers, and restore. We also have a replication solution implemented and we use the Web Console for that as well. But for the initial configuration and for some deeper configurations, we also use the Commvault application. It's big and has all the fine-tuning options.

The solution's Command Center is very straightforward. It has an intuitive user interface with graphs, tables, alerts, as well as many options for alerting and messaging. Of course, you have to get used to the environment, but it's easy to use.

It is also important that Commvault provides a single platform to move, manage, and recover data across on-premises locations. That's because we have different storage and virtualization platforms. We have no problem if the file resides, say, on NetApp storage and we have to restore data to a workstation or some kind of Windows Server. Also, when we did some migrations from our old Hyper-V cluster to the new VMware cluster, those integrations between different infrastructures were successfully accomplished with the Commvault solution. We have no issues with different types of resources we need to back up.

In addition, the recovery options are pretty straightforward. For example, if you choose a virtual machine, you can restore the full virtual machine, you can restore the virtual machine on a different platform, you can restore just a virtual disk, or you can restore just a file within the virtual machine. You have all the options. In the web-based user interface, you can also restore using download options. You can browse through the files or virtual machines and download the file from the backup. They have a great range of restore options.

What needs improvement?

We had some small issues with the reporting, but that was just a matter of fine-tuning the kinds of messages we receive by email. It was a little overwhelming in the initial configuration. So we reviewed our configuration with our partner and customized the reports so that we only get the important reports. I haven't seen any big issues or things that the solution is missing.

For how long have I used the solution?

We implemented Commvault at the start of the year, so we have been using it for almost a year now.

What do I think about the stability of the solution?

We had one issue. The Commvault server is an Active-Passive cluster and the Active node had some hiccups. It wasn't something serious, but the Commvault server was unable to connect to one of the agents. I believe our partner discovered it because they also receive messages from our Commvault solution. They just informed us that the Commvault server had to be restarted. We did so during working hours because backups are done at night, and there were no issues. It was a standard procedure and we have had no other big issues.

What do I think about the scalability of the solution?

At the start of the Commvault project, we put together a list of all the resources that we have. They counted our resources and gave us the exact number of clients we needed to buy to cover all of our infrastructure and we had no issue there. Of course, we also have some plans for the growth of our infrastructure. If we have any big upgrades, we will also upgrade the Commvault infrastructure.

We have a lot of Commvault's features implemented. We're also in the process of testing the backup of endpoints, such as laptops and devices from end-users. There are just a few features from Commvault that we don't use.

How are customer service and support?

We use technical support through our partner because our partner has a lot of inside knowledge. For the majority of issues our partner gives us the solution, but they have had to report some small issues to Commvault support. They spoke directly with Commvault support and the solution was available in a few days. It was a very good troubleshooting experience.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used NetWorker and Veeam. The NetWorker solution was the older solution and, in some very old clusters, we also used TSM (Tivoli Storage Manager) from IBM. The TSM solution was no longer supported and the Dell EMC NetWorker solution, which we used for our physical servers, was difficult to maintain. Veeam was a good solution for our VMware infrastructure, but we needed a solution with support for a wider variety of infrastructure types. One of our major goals was to eliminate our multiple backup solutions by going with Commvault.

How was the initial setup?

If we had to do the initial setup ourselves, it would be complex, of course, because we have a big infrastructure with different types of targets. But our partners helped and they managed to cover all the tests that we implemented at the start of the project. So, overall, the setup went really well. It took just a few days, maybe a week, to add our agents. After the initial configuration, it was really easy to roll out the solution to our entire infrastructure.

What about the implementation team?

Our partners, called Our Space Appliances, are system integrators in backup and storage solutions. They know our infrastructure.

Which other solutions did I evaluate?

We had a process for choosing a vendor. We called a number of vendors and had proposals from the Veeam, NetWorker, Cohesity, and Commvault.

The big pro for Commvault was that it was a single solution for our entire infrastructure. The licensing model was also an advantage and the experience of the partner was also a big plus. Some of the other solutions we evaluated did not make it to the second round because they did not support all the infrastructure we have in our environment. In the last round, the battle came down to pricing, as well as some small features, and Commvault was the best in all the criteria.

What other advice do I have?

Commvault is a pretty comprehensive but, maybe, complex solution when you first start with it. But that's why it is a perfect match for complex infrastructure, as it supports all types of infrastructure. Commvault is not appropriate for small businesses with just one type of virtual environment. There are different vendors that may be better for that use case. But when looking at enterprise backup and recovery options, Commvault is the easiest to use, and it has the widest range of features.

We are currently moving to Exchange Online. We have between 1,500 and 2,000 users. We have already deployed Teams on the cloud, and now we are migrating user mailboxes to cloud. Our next step, in the following month, will be a backup of Microsoft cloud solutions through Commvault.

In terms of the coverage of Commvault, we have a big Oracle Database and the Oracle administrators are a separate team. They do their own backups using RMAN. They then move the backup to the separate Sun ZFS  storage. We also tried that backup with Commvault, using the Commvault agent to run RMAN. The test went well, the backup was good, but the database team was used to their old solution. So we agreed to implement a backup of the ZFS file server.

Ours is an all-on-prem solution so we don't have any other networks being backed up. We do have a DMZ with different VLANs and so there were some problems. We had to install an agent on the DMZ zone, an agent that has access to resources in the demilitarized network. But it's a no-brainer. We just have to open a specific port so that the backup agent can communicate with the CommCell server, and the resources are backed up successfully.

In addition, to protect against ransomware we use Commvault's alert options because Commvault can predict big changes in the network with its AI solution. This is the first line of defense. The second line of defense is that we are now in the process of implementing secondary, offline storage to ensure an air gap between the primary backup, the replicated backup, and the offline backup storage. In case of a ransomware attack we will have off-site backup storage.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior Database Administrator at a energy/utilities company with 201-500 employees
Real User
Good performance, cheap, and easy to implement
Pros and Cons
  • "Rubrik is cheap, and you get good performance."
  • "Its reporting can be improved. Sometimes, I need to create reports to know whether something is available or not, how much frontend data is being protected, etc. Rubrik gives a lot of things in the report, which can be confusing. It isn't very easy to get reports. It shows all the backup, index, replication, and everything else in one report. So, I have to export, filter, and then do the calculations."

What is our primary use case?

We're using it for the backup of our virtual machines or VMs for the cloud. It is also for the standalone. We have a connector with vCenter, and we are using it for the virtual machine backup.

It is on-premise. We have two Rubrik. We are using one as a standalone, and we are also using one Rubrik in our private cloud. It is an on-premise VMware cloud.

We haven't upgraded the software in the last one year. We do the security patch updates and hardware firmware upgrades, but at the software level, we haven't done any major updates. We are using the same version.

How has it helped my organization?

It provides cost savings. Cost-wise, it is beneficial for us. We are protecting more than 3 petabytes of data daily, and we have more than 3,000 plus servers. 

What is most valuable?

Rubrik is cheap, and you get good performance. 

Its implementation is easy and doesn't take much time. Scalability and high availability are also there.

What needs improvement?

NAS backup can be improved. We have a NAS share, and we were not able to configure that with Rubrik. We found a solution from Dell EMC called Avamar that has an accelerator for NAS backup. The NAS backup is quicker in Avamar with the accelerator hardware, but in Rubrik, it is time-consuming.

Its reporting can be improved. Sometimes, I need to create reports to know whether something is available or not, how much frontend data is being protected, etc. Rubrik gives a lot of things in the report, which can be confusing. It isn't very easy to get reports. It shows all the backup, index, replication, and everything else in one report. So, I have to export, filter, and then do the calculations. If they can improve these things, it would be good. We are managing services for our customers, and every month, I have to provide reports for different types of KPIs and SLAs. We need to provide KPIs to the customers in terms of:

  • How many clients are we protecting?
  • How much frontend data are we protecting?
  • How much recovery are we doing?
  • How many recovery jobs and backup jobs have we performed?
  • How many ad-hoc jobs have we performed?
  • How many new backup clients are we adding every month?

This is the information that I have to give to the customer to show the effort that we are putting in, but currently, we have to do a lot of manual tasks and customizations. If there is a way to generate such reports, it would be helpful. 

By default, it shows only weekly reports. There should also be monthly and quarterly reports.

For how long have I used the solution?

We have been using Rubrik for the last one year.

What do I think about the stability of the solution?

Its performance and stability are fine. We haven't faced any issues in the past year.

What do I think about the scalability of the solution?

It is scalable. We can add a node and scale it. 

In terms of its usage, it is used every day. Currently, we have only five users because we also have other solutions. We also have Dell EMC Avamar and Networker. 

Which solution did I use previously and why did I switch?

We have been using EMC for the past seven or eight years, and we have recently started moving to Rubrik. When I calculate the ROI for both, there is a lot of difference, and that's why we started using Rubrik.

We are using Rubrik only for the VMware backup. VMware works fine with Dell EMC Avamar and Rubrik. Our environment also has SAP HANA, Oracle, SQL, but we are not using Rubrik for these. We use Dell EMC NetWorker for these.

How was the initial setup?

It was not complex. It was very fast, which is also a good thing about Rubrik. It just takes one day for hardware mounting and connectivity. In three days, we completed everything, including the integration between vCenters.

What about the implementation team?

It was implemented in-house. 

Its maintenance is minimal. Usually, for patching, we take support, and our staff works with the support. Currently, I have three to four people working for the data protection part. They work with Rubrik, and they also work with Avamar.

What's my experience with pricing, setup cost, and licensing?

There is just one cost, and it includes software and hardware. So, everything is included. 

It is better than other solutions in terms of cost. We also have Dell EMC Avamar in our environment, and we have to pay for the hardware and data domain. We also have to pay for the software license for the data protection suite. So, based on my calculations, I find Rubrik cheaper, and we are also getting good performance.

What other advice do I have?

I would rate it an eight out of 10. Technically and operationally, everything is fine. In terms of implementation and cost also, it is fine, but its reporting needs to be improved.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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System Engineer at ISB
Real User
Top 10
A cost-effective backup that needs to improve by allowing for simultaneous monthly and weekly backup jobs
Pros and Cons
  • "Because all our servers are hosted on VMware, the VMware backup is the most valuable feature. The integration and backup with VMware are very good."
  • "There are some limitation in Vembu that can be improved. When you take the backup from any server, the full incremental backup is limited. For example, if you run a weekly full backup and monthly backup, they cannot be run at the same time. I should not have to create a new job, but in this scenario, I am creating two jobs. The limitation is created because if I select monthly backup, then I cannot select weekly backup."

What is our primary use case?

Our daily scheduled backups are only with Vembu. We are using the disk based solution only.

We are a business school.

How has it helped my organization?

We have restored with the full backup. It was completely fine using Quick VM Recovery. The time frame depends on the size of the server, e.g., if it is 100 GB, then it will take an hour. Restoring would not be possible without Vembu.

What is most valuable?

Because all our servers are hosted on VMware, the VMware backup is the most valuable feature. The integration and backup with VMware are very good. 

The compression is fine because it is compressing the full backup files. For example, if our full backup is 100 GB, then it can be reduced down between 40 GB to 80 GB.

What needs improvement?

There are some limitation in Vembu that can be improved. When you take the backup from any server, the full incremental backup is limited. For example, if you run a weekly full backup and monthly backup, they cannot be run at the same time. I should not have to create a new job, but in this scenario, I am creating two jobs. The limitation is created because if I select monthly backup, then I cannot select weekly backup.

For how long have I used the solution?

We have only been working with Vembu for a few months.

What do I think about the stability of the solution?

The performance is good. There are no issues with performance.

Backups are run at night, then we check them in the morning. We don't do active maintenance.

What do I think about the scalability of the solution?

If we have multiple jobs running at the same time, then the performance will be reduced, e.g., if you run four or five jobs at once. If only one job is running, then the solution can be very fast.  

It is deployed across our entire network, but we have a very small environment.

How are customer service and technical support?

Their technical support is good and helpful. Their response time is as we expect it to be. If I raise a case, they will come back to me within half an hour to an hour at maximum.

Which solution did I use previously and why did I switch?

Previously, we used Veeam Backup, but we replaced it with Vembu. We switched because Vembu is more cost-effective. So, price was a factor.

How was the initial setup?

The initial setup is straightforward and doesn't take much time.

What about the implementation team?

It takes two people to deploy it, e.g., a backup admin and I deployed it.

What was our ROI?

This solution has help us deliver an enterprise level data protection solution and reduced budgets.

With our manual backups, we can combine two or three jobs into one, taking three hours. We are reducing our time spent on backups by approximately two-thirds.

What's my experience with pricing, setup cost, and licensing?

One month ago, we subscribed for one year.

Which other solutions did I evaluate?

At another organization, I have worked with Dell EMC NetWorker and Commvault (about two or three years ago). Dell EMC NetWorker can do the weekly and monthly backups that Vembu cannot.

What other advice do I have?

We are not using the deduplication feature. I am not 100 percent sure how the deduplication works on Vembu.

I would rate this solution as a seven out of 10. The product is good, but they need to resolve the multiple policies issue that is currently restricting us on the server.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Rudolf Kozdon - PeerSpot reviewer
IT specialist - Monitoring and security at Operator ICT
Real User
Top 5
A very user-friendly and intuitive solution that helps maintain stability
Pros and Cons
  • "Veeam helps to create a stable environment with virtual servers."
  • "The initial setup is very straightforward."
  • "Veeam is very user-friendly and intuitive software."
  • "The solution could use some updates to minor details omitted from current reporting."

What is our primary use case?

We bought the Veeam Enterprise license for Linux and Microsoft backup for the virtual machines running on those operating systems. The reason we bought this software is that I have a lot of experience with Veeam software. When I compare Veeam with the storage manager from IBM or data protocol from HP or Exeter or some backups from Dell, Veeam is superior. I could buy these other products but Veeam is best because it is very user-friendly as well as being a very great solution.  

In addition to my personal experience and opinion, when we bought this software, our virtualization software only had a standard license and it did not have a replication function. Veeam Enterprise has the replication of function. We chose this backup software because Veeam has a backup and replication center which is additional functionality that we needed.  

What is most valuable?

The most valuable feature in Veeam is that it is a very user-friendly and intuitive software.  

What needs improvement?

The only things that I can think of where Veeam can improve are in very small details. For example, there are some things that I would prefer included in reporting on backups that are currently missing. This is not a problem with the product that needs to be repaired, it is my personal use case that I hope can be addressed.  

For how long have I used the solution?

We have been using Veeam Agent for Microsoft Windows for about one year.  

What do I think about the stability of the solution?

I think that Veeam helps to create a stable environment with virtual servers. I only restart the windows server after installing Microsoft updates, not because something has become unstable. Veeam is very useful in the installation process and it is useful software. I do not have any problem with this product.  

What do I think about the scalability of the solution?

Veeam's scalability is perfect. I don't have any problems scaling if needed.  

How was the initial setup?

The initial setup is not complex and I find that it is very straightforward. It is also very quick. It only takes maybe three hours.  

What's my experience with pricing, setup cost, and licensing?

Pricing is primarily a concern for my managers and our management team.  

The pricing model for Veeam has changed. I bought an older license and I thought that when I bought one CPU license for a virtual machine that I could use that license for Microsoft or VMware. Now, with the change in the licensing model, I have to choose if this license is for VMware or Microsoft before I buy a new license. It just means that users need to be somewhat more careful when choosing which license they need.  

What other advice do I have?

On a scale from one to ten (where one is the worst and ten is the best), I would rate Veeam on Microsoft Windows as a nine-out-of-ten.  

What I would expect in order to make this product a ten-of-ten is that they will add some details in reporting about the backup jobs. They need to just fill this little hole in the software by adding details in the reports that are not currently included and it is really giving me everything I need as a user.  

I would recommend Veeam to others who are looking into implementing it.  

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Dalai B - PeerSpot reviewer
Senior DBA at a comms service provider with 1,001-5,000 employees
Real User
Stable, with good scalability potential, but needs a better user interface
Pros and Cons
  • "The backup and restore functions are very valuable aspects of the product."
  • "It's a little bit complex to manage."

What is our primary use case?

We primarily use the solution for backup purposes.

What is most valuable?

The backup and restore functions are very valuable aspects of the product. We use those features the most.

The solution is very stable.

The scalability is very good.

What needs improvement?

I'm not fully satisfied with the product. 

It's a little bit complex to manage. 

The user interface is not user-friendly. It's a bit complex, and it's dated in appearance. It needs a much simpler, cleaner update.

The reporting is too complex. There needs to be a way to customize it in a simple and straightforward manner.

The solution has extra features, however, you need to pay for them.

Occasionally, technical support cannot find the root cause of issues.

For how long have I used the solution?

We've been using the solution for about four years at this point. It's been a while.

What do I think about the stability of the solution?

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. it's reliable. 

What do I think about the scalability of the solution?

The scalability of the product is very good. A company can scale it with relative ease if it needs to.

How are customer service and technical support?

While technical support is responsive, we have found that sometimes they just seem can't find the actual root cause of the issues we present. Sometimes they can't fix our issues. That's why we aren't 100% satisfied with the level of support they provide. They need to be more knowledgeable and dig deeper to resolve issues.

How was the initial setup?

I can't speak too much about the installation process. 

My understanding is that the installation is simple as it has an appliance that's installed. The usage is a bit complex and there needs to be extra licensing to customize the reporting - however, that's a different issue.  

What's my experience with pricing, setup cost, and licensing?

It is not an all-in-one solution. Some features come at an extra cost and need extra hardware or software.

I can't speak to the actual pricing of the product, however.

Which other solutions did I evaluate?

We are casually looking into alternative solutions. We are looking at Commvault, Rubrik, Cohesity, and Dell. Mostly, we are interested in enterprise-level products.

What other advice do I have?

We are not using the latest version of the product. The NetBackup version we are using is 8.0. We use a NetBackup Appliance. The NetBackup version is a bit older as it's integrated with the backup appliance. That's why we cannot upgrade to the latest version. The latest version is 9.0.

I would warn other potential users that, in my experience, it's a bit complex and may be difficult to achieve some requirements compared to other products. Rubrik or Cohesity may be a bit easier, for example. It's a little bit traditional in terms of architecture. However, the features compared to others are really quite amazing.

In general, I would rate the product at a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Backup and Recovery Software
July 2022
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