We compared Commvault Complete Data Protection and Dell NetWorker based on user reviews in five categories. We reviewed all of the data, and you can find the conclusion below.
Features: Commvault Complete Data Protection is highly regarded for its extensive recovery options and compatibility with diverse storage systems. Dell NetWorker is recognized for its intuitive graphical user interface, integration with Data Domain, and impressive speed. Users suggest that Commvault Complete Data Protection could offer more Windows security features and a unified console. They said Commvault should expand support for container-based systems and improve its ability to archive large video files. Dell NetWorker needs improvements in reporting, integration, and documentation.
Service and Support: Commvault Complete Data Protection earned mostly positive feedback for its customer service, but some Commvault customers mentioned concerns about network-related support and the need for more direct access during emergencies. Dell NetWorker received mixed reviews, with some customers expressing frustration about delayed responses and unresolved problems.
Ease of Deployment: The setup process for Commvault Complete Data Protection is complex, time-consuming, and may require outside help. The lack of sufficient documentation and online resources adds to the difficulty. Some users consider Dell NetWorker's setup to be effortless, but some said it was somewhat complex.
Pricing: Commvault may need to lower its price to attract customers in certain regions and customer segments. Some reviewers consider Dell NetWorker to be expensive, while others find it to be reasonable and cheaper than other options with similar features.
ROI: Commvault Complete Data Protection offers significant cost savings. Some enterprise customers estimated that they saved between $100,000 to $300,000 by reducing labor costs, speeding up backup and recovery, and implementing remote access. Users have provided no feedback about Dell NetWorker’s ROI so far.
Comparison Results: Commvault Complete Data Protection is a robust and flexible solution with the potential to save customers money, but users say the setup is too complex and it needs better support for container-based systems. Dell NetWorker is regarded as a reasonably priced, high-performing backup solution with a user-friendly GUI. At the same time, many users were dissatisfied with Dell’s support and asked for improvements in reporting and documentation.
"It is just about as flexible as you can get; simple. You can put it anywhere you want. You can put it on-prem or in your cloud. I could see where a team that's looking for more of a follow the bouncy ball type of solution might get a little confused. "Oh, no. What do you mean I might have to do it this way or I can't do it that way?" Sometimes, people just want to be told what to do. For an enterprise environment, like we are at NDOT, everything we do is not standard. It is not industry standard; it is not normal. We have all kinds of one-offs. We do need flexibility in the solutions that we get. I will say that Metallic has been extremely flexible in that sense, where we are able to follow the bouncy ball if we wanted to. Obviously, we didn't. We did it our way and Metallic, as a whole solution, provided that to us with no issues."
"One-Pass (Archive) DataBase backup (Online Backup and Granular level restore), VM backup and restore."
"What is most valuable to me are the search features, where you can search through large backup data sets and find what you're looking for. Our data sets are so big that we're over the petabyte mark. To find a specific file for a specific user out of 10,000 users is a challenge... If we can glean from them a general description of where it might be, the search feature comes in very handy to actually locate it and restore it for them."
"IntelliSnap for snapshot collection is one of the most efficient and easiest ways to back up large amounts of data."
"The product has the best features for scaling up and administering all the solutions from a single platform."
"The product's stability is good enough."
"The email archiving feature is very smooth and better than others."
"We have multiple workloads, including SQL, Oracle, SAP HANA, especially Sybase, as well as file systems, VMs, and Exchange mailboxes. Commvault provides very good support for them."
"This solution is very stable."
"The GUI is user-friendly."
"When you reach out to your maximum license availability, or you exceed your license limit, NetWorker never stops doing your backups."
"NetWorker's most valuable feature is recovery, including the policy-based backups that can be configured."
"If it's set up the right way, it's a stable product."
"Anybody could drive the GUI."
"Technical support is good."
"This solution is really the best in the market! After evaluating other solutions, we automatically decided to use this one."
"The stability of the tool could be improved."
"The solution requires constant attention. Commvault is very complex. We are constantly making adjustments and working through hotfixes, updates, and issues."
"The setup is not that straightforward or easy. Even the documentation is not generic or public like other products. You have to be a partner or you have to have a specific account and download it from the vendor themselves."
"This solution can be complex and difficult to administer because it supports all of the many platforms, so it would help if they could simplify it."
"The initial setup was complex."
"If I were to ask them to work on something, it would be the fidelity of the alerts that occur. They should tell me if it is a real event or not. It is easy for it to identify that something hit it but give me more information. They can build AI into the engine so that I get better output from an alert to tell me if I should really be interested in that or not."
"We previously had difficulty with the support being foreign."
"The customer support is not good."
"Regarding improvements for NetWorker, I believe implementing cross-platform restore functionality is essential. This feature would allow for compatibility with various backup software solutions, similar to Veeam."
"We have faced problems with the initial configuration of the solution."
"It would be beneficial to have a single user interface for all of the features."
"It's complex in nature."
"When you're working with VMware, you need to use vProxy machines. You have to install the vProxy for every host in the VMware environment."
"The web console could be a lot better."
"The user interface is hard to use, it should be simplified. There are a lot of web-based management interfaces which they should consider."
"he API side of the solution has certain shortcomings."
Commvault Cloud is ranked 3rd in Backup and Recovery with 104 reviews while Dell NetWorker is ranked 14th in Backup and Recovery with 73 reviews. Commvault Cloud is rated 8.6, while Dell NetWorker is rated 7.8. The top reviewer of Commvault Cloud writes "Provides excellent visibility and helps reduce costs and time". On the other hand, the top reviewer of Dell NetWorker writes "A stable tool that has an easy-to-use GUI that enables quick restoration". Commvault Cloud is most compared with Veeam Backup & Replication, Rubrik, Veeam Backup for Microsoft 365, Azure Backup and Veritas NetBackup, whereas Dell NetWorker is most compared with Dell PowerProtect Data Manager, Dell Avamar, Veeam Backup & Replication, Veritas NetBackup and Dell PowerProtect DD (Data Domain). See our Commvault Cloud vs. Dell NetWorker report.
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