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Dameware Remote Support pros and cons

Vendor: SolarWinds
4.3 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Provides a quick and reliable way to access and troubleshoot remote systems
Supports a wide range of operating systems and devices, ensuring versatility
Integrates seamlessly with Active Directory and other tools for enhanced management
Offers robust security features, including multi-factor authentication and encryption
Facilitates efficient file transfers and system management tasks

CONS

Reports of occasional connectivity issues
Limited customization options
Challenging to configure initially
Occasional performance lag
Lack of detailed documentation
 

Dameware Remote Support Pros review quotes

it_user273750 - PeerSpot reviewer
SCCM Remediation Specialist at a energy/utilities company with 10,001+ employees
Jul 16, 2015
The ability to control admin rights through AD groups allows the techs to have all of the rights that they would normally without adjustments on the backend of the product.
it_user323577 - PeerSpot reviewer
Tier1 - IT Support Technician at a comms service provider with 501-1,000 employees
Sep 7, 2015
It was very easy to install.
 

Dameware Remote Support Cons review quotes

it_user273750 - PeerSpot reviewer
SCCM Remediation Specialist at a energy/utilities company with 10,001+ employees
Jul 16, 2015
SolarWinds has a great KB but many of the articles are lacking updated information and the keyword search is lacking if you don't have previous experience with the product and encounter issues.
it_user323577 - PeerSpot reviewer
Tier1 - IT Support Technician at a comms service provider with 501-1,000 employees
Sep 7, 2015
Worked well for awhile but issues with it connecting over VPN was a major drawback.