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BeyondTrust Remote Support vs Dameware Remote Support comparison

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Pricing and Cost Advice
  • "The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
  • "I would prefer that it was more affordable."
  • "We pay every year for the box, and there are no additional costs."
  • "It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
  • More BeyondTrust Remote Support Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue… more »
    Top Answer: 
    It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with… more »
    Top Answer: 
    It has worked pretty well for us, but it is probably better suited for larger organizations because of the cost. If you've got a small organization and you need to do a small amount of remote support… more »
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    Ranking
    5th
    out of 34 in Remote Access
    Views
    4,369
    Comparisons
    2,847
    Reviews
    6
    Average Words per Review
    528
    Rating
    8.7
    20th
    out of 34 in Remote Access
    Views
    1,409
    Comparisons
    1,290
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Bomgar Remote Support
    DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
    Learn More
    Overview

    BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for organizations that need to securely access and support any device or system, anywhere in the world. Technicians using Remote Support can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a free trial of Remote Support at https://www.beyondtrust.com/remote-support/trial.

    DameWare products are designed to put more hours into your day. In today's distributed, high-speed work environments, having the power to remotely support your key systems, servers, desktops, and laptops, as well as interactively support users, provides real-time savings and lets you get more things done. Manage it all without leaving your desk with DameWare. DameWare Remote Support is a comprehensive and secure on-premises remote desktop client that allows you to control remote users' computers from your desktop, Android, or iOS device, connect to unattended systems, as well as manage your Windows servers and Active Directory infrastructure. DameWare Mini Remote Control delivers fast, secure, simple remote desktop and laptop control. DameWare MRC includes all the features you need and want and is the best value in remote control software. DameWare Patch Manager is a complete patch management solution that allows you to patch both Microsoft and 3rd party applications from one easy-to-use console. With DameWare Patch Manager you can quickly and easily generate patches, deploy them and report on their success.
    Offer
    Learn more about BeyondTrust Remote Support
    Learn more about Dameware Remote Support
    Sample Customers
    InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
    Illinois School District
    Top Industries
    REVIEWERS
    Manufacturing Company18%
    Financial Services Firm14%
    Consumer Goods Company14%
    University14%
    VISITORS READING REVIEWS
    Computer Software Company25%
    Comms Service Provider14%
    Government11%
    Educational Organization5%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Comms Service Provider20%
    Government10%
    Educational Organization6%
    Company Size
    REVIEWERS
    Small Business29%
    Midsize Enterprise23%
    Large Enterprise48%
    No Data Available
    Find out what your peers are saying about Citrix, TeamViewer, Check Point and others in Remote Access. Updated: January 2022.
    564,997 professionals have used our research since 2012.

    BeyondTrust Remote Support is ranked 5th in Remote Access with 8 reviews while Dameware Remote Support is ranked 20th in Remote Access. BeyondTrust Remote Support is rated 8.8, while Dameware Remote Support is rated 0.0. The top reviewer of BeyondTrust Remote Support writes "Easy to deploy, has good performance, good pre and post-sales support, and is an undisputed global leader". On the other hand, BeyondTrust Remote Support is most compared with TeamViewer, BeyondTrust Privileged Remote Access, Microsoft Remote Desktop Services, ConnectWise Control and Check Point Remote Access VPN, whereas Dameware Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, Citrix Virtual Apps and Desktops, N-able Take Control and ServiceNow.

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