Dameware Remote Support vs ScreenConnect comparison

SolarWinds and ConnectWise are both solutions in the Remote Access category. SolarWinds is ranked #29, while ConnectWise is ranked #17. SolarWinds holds a 1.5% mindshare in VUS, compared to ConnectWise’s 3.1% mindshare. Additionally, 100% of SolarWinds users are willing to recommend the solution, compared to 93% of ConnectWise users who would recommend it.

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jun 3, 2026

Dameware Remote Support and ScreenConnect are competing in the remote access solutions category. ScreenConnect seems to have the upper hand due to its superior features and extensive cross-platform support.

Features: Dameware Remote Support has integrated system administration tools, compatibility with Windows environments, and strong IT management capabilities. ScreenConnect offers extensive cross-platform support, robust remote control functionalities, and enhanced security measures.

Ease of Deployment and Customer Service: Dameware's on-premises deployment model aligns with organizations focused on internal management and is backed by responsive customer service. ScreenConnect provides a cloud-based deployment that eases setup and updates, with a more standard customer service experience.

Pricing and ROI: Dameware Remote Support's lower initial investment and predictable pricing model are attractive for small to medium-sized businesses looking for affordable solutions. ScreenConnect, despite a higher upfront cost, offers value through its rich feature sets and long-term scalability, resulting in considerable ROI for businesses prioritizing comprehensive remote support capabilities.

To learn more, read our detailed Dameware Remote Support vs. ScreenConnect Report (Updated: June 2026).

Buyer's Guide

Dameware Remote Support vs. ScreenConnect

June 2026

Download the complete report

Helped 902,588 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of June 2026, in the Remote Access category, the mindshare of Microsoft Intune is 6.3%, down from 10.7% compared to the previous year. The mindshare of Dameware Remote Support is 1.5%, up from 1.1% compared to the previous year. The mindshare of ScreenConnect is 3.1%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	6.3%
ScreenConnect	3.1%
Dameware Remote Support	1.5%
Other	89.1%

Remote Access

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

Read full review

it_user323577

Tier1 - IT Support Technician at a comms service provider with 501-1,000 employees

We're able to see issues from the users' perspectives, but there are issues when connecting over VPN.

The ability to see issue from users perspective and installation of software. Worked well for awhile but issues with it connecting over VPN was a major drawback. We've been using it since 2009. We also utilize GoToAssist which has more features and runs smoother. It also allows us to send…

Read full review

Todd Blake

Senior IT Specialist at a healthcare company with 11-50 employees

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Autopilot is a feature I really like."

"The Autopilot feature is the most valuable because it saves significant time on managing devices. We can ship devices globally, and users can set them up on their own. It's convenient."

"The best feature of Microsoft Intune is that it managed the endpoints."

"Third party integrations are very convenient to use with Microsoft Intune."

"Cloud-based device management is the best feature for me as it impacts my company the most; it is much easier than the previous Configuration Manager or SCCM."

"Intune is effective because of the configuration management and endpoint security it provides. The graphical interface makes it easier to configure and deploy devices."

"I haven't used other mobile device management solutions, but compared to SCCM, we eliminate a lot of on-premises infrastructure and maintenance by using Intune."

"Mobile device management is most valuable."

More Microsoft Intune pros

"It was very easy to install."

"Using DameWare has made the troubleshooting process faster."

"The ability to control admin rights through AD groups allows the techs to have all of the rights that they would normally without adjustments on the backend of the product."

"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."

"We took a crack at ScreenConnect and we really liked what we saw and how it worked properly."

"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."

"I've noted an ROI while using the solution."

"The product works well and is quite reliable."

"Control lets us do remote management of machines without having to be on the VPN; it's super simple and super easy, so that's really where the advantage comes in for us."

"It's much easier to use ProtectWise Control than to use, for instance, TightVNC or VNC Viewer."

"Better than TeamViewer and useful for fixing problems remotely."

More ScreenConnect pros

Cons

"There is room for improvement in server patch management and allowing direct uploads of EXE applications instead of needing to convert them to Intune format, which would save time."

"Microsoft Intune's app deployment presents challenges for non-MSI and non-store apps, particularly EXEs, requiring the use of a Win32 wrapper tool and adding overhead to the process."

"One issue that Inutune can improve is password integration with the BitLocker key option. Another issue is assigning licenses. We can assign the licenses for some users on the BPM side, and our BPS users work on Outlook 365 but cannot access it there. A BPS person can go to the company portal and download Outlook 2016. They could improve the NDIS part to assign a license directly to the BPS person that allows them to install the Intune device manager directly on our system."

"Reporting in Microsoft Intune presents challenges because the built-in reports are often too basic."

"My assessment of the user experience of Microsoft Intune is that it is sometimes good and sometimes poor, depending on Microsoft's infrastructure."

"The reports aren't complete, and it's not easy to build custom reports."

"Microsoft Intune is not as fast and extensive as traditional solutions such as SCCM and others."

"We are currently unable to control aspects of group policy from Teams like we can for GPO. They are still not part of Intune. Microsoft is adding this, but it's currently in preview, and few GPO features have been added to the product."

More Microsoft Intune cons

"Worked well for awhile but issues with it connecting over VPN was a major drawback."

"SolarWinds has a great KB but many of the articles are lacking updated information and the keyword search is lacking if you don't have previous experience with the product and encounter issues."

"My immediate supervisor said it was lacking in documentation and had too many words to describe how to use the product when crafting instructions to send to our third party consultant who was going to connect to our system behind our firewall."

"The file transfer function could be a little more robust for multi-file transfers."

"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."

"I thought it was a little bit difficult to set up, it was complicated."

"The solution should add the ability to video chat with the user on the other end."

"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."

"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."

"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."

More ScreenConnect cons

Pricing and Cost Advice

"I have no comment on pricing of the solution."

"Intune is moderately expensive. You can get the license bundled with Office 365 E3 or E5 licenses. The E5s are a bit expensive, but you get some cheaper solutions with Intune."

"It's affordable. It's cheaper if you have an Office 365, E5, or E3 subscription because everything is there."

"The pricing is good because customers are not complaining about it."

"The price is reasonable, but they should lower it a bit to make it more competitive. It's cheaper than AirWatch and other products, but I still feel like Microsoft can make a base version or with Exchange online or a la carte only Intune version which will be useful. A customer who doesn't want to go full-fledged E3 or E5 can take out or consume an Intune solution only for their purpose, and we want to target that customer."

"On a scale of one to ten with one being the cheapest, the cost of Microsoft Intune is a five."

"With one user base license, we can use Intune for up to five devices. However, with Soti MobiControl, each license is tied to a single device, meaning one license is dedicated to one device only."

"The price of Microsoft Intune is reasonable."

More Microsoft Intune pricing and cost advice

Information not available

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"We pay $3,000 USD for the service, yearly upfront."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."

"Make sure you have enough licensing for all the techs that you have."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

"Pricing is fair for Control and the licensing is simple."

More ScreenConnect pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Remote Access solutions are best for your needs.

See recommendations

902,588 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

Manufacturing Company

11%

Computer Software Company

10%

Comms Service Provider

Retailer

Construction Company

13%

Comms Service Provider

10%

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	189
Midsize Enterprise	65
Large Enterprise	185

No data available

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	6
Large Enterprise	7

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

See all answers

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

See all answers

Ask a question

Earn 20 points

Ask a question

Earn 20 points

Comparisons

Jamf Pro vs Microsoft Intune

Compared 10% of the time

IBM MaaS360 vs Microsoft Intune

Compared 10% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 6% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 4% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 4% of the time

More Microsoft Intune Competitors

Microsoft Remote Desktop Services vs Dameware Remote Support

Compared 13% of the time

SolarWinds Dameware Remove Everywhere vs Dameware Remote Support

Compared 11% of the time

TeamViewer vs Dameware Remote Support

Compared 10% of the time

N-able Take Control vs Dameware Remote Support

Compared 7% of the time

VNC Connect vs Dameware Remote Support

Compared 5% of the time

More Dameware Remote Support Competitors

TeamViewer vs ScreenConnect

Compared 9% of the time

Microsoft Remote Desktop Services vs ScreenConnect

Compared 6% of the time

LogMeIn Rescue vs ScreenConnect

Compared 6% of the time

BeyondTrust Remote Support vs ScreenConnect

Compared 5% of the time

Webex vs ScreenConnect

Compared 4% of the time

More ScreenConnect Competitors

Product Reports

Buyer's Guide

Microsoft Intune

June 2026

Download Microsoft Intune product report

Buyer's Guide

Remote Access

June 2026

Download Dameware Remote Support product report

Buyer's Guide

ScreenConnect

June 2026

Download ScreenConnect product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support

ConnectWise Control

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

Dameware Remote Support offers a robust IT management solution, designed to streamline remote troubleshooting and support for IT professionals. It ensures efficient administration with ease across networks.

Dameware Remote Support stands out as a comprehensive tool for IT departments, enabling seamless access and management of systems remotely. It integrates efficiently with existing infrastructures, offering features such as remote desktop control, system diagnostics, and user management. Designed for scalability, it adapts to varying network sizes, making it suitable for organizations looking to simplify their IT support processes.

What are the key features of Dameware Remote Support?

Remote Desktop Sharing: Allows IT pros to securely access desktops for quick issue resolution.
System Troubleshooting: Offers diagnostic tools to identify and address system problems efficiently.
Active Directory Management: Integrates with Active Directory to manage user roles and permissions.
Multi-platform Support: Compatible with Windows, Linux, and Mac systems, enhancing versatility.

What benefits should users look for in the reviews?

Improved Efficiency: Reduces time spent troubleshooting issues remotely, boosting productivity.
Cost-effectiveness: Offers a significant ROI by streamlining IT operations and reducing downtime.
User Satisfaction: Enhances tech support quality, leading to better user experiences.

Dameware Remote Support is implemented effectively across industries like healthcare, finance, and education, where remote access and control are critical. Its compatibility and comprehensive toolset cater to specific industry needs, providing reliable and secure remote management solutions.

SolarWinds

ScreenConnect enables seamless remote access to desktops and mobile devices with robust security features, minimizing customer downtime and safeguarding interactions.

ScreenConnect stands out with its customization options, allowing users to white-label their software and showcase brand identity in every support interaction. With AES-256 encryption and two-factor authentication, security is integral. The Support Premium edition includes ScreenConnect View, allowing real-time troubleshooting via mobile camera streams. Configurability and granular permissions ensure tailored access for team members, while unattended access and session persistence enhance usability and productivity. Integration capabilities and tool-sharing optimize efficiency, making it ideal for IT service providers.

What features make ScreenConnect unique?

Robust Remote Access: Facilitates seamless connectivity across devices.
Unattended Access: Allows remote management without user presence.
Customization: Offers white-labeling to match brand identity.
Session Persistence: Maintains connections across reboots.
File Transfers: Enables easy exchange of files during sessions.
Integration Capabilities: Enhances software functionality through third-party connections.
Session Groups and Triggers: Organizes sessions efficiently.

What benefits should users look for?

Stable Connectivity: Ensures consistent remote access.
Security: Features robust encryption and authentication measures.
Efficiency: Optimizes IT support processes and resource management.
Customization: Tailors the software to individual brand needs.
Ease of Use: User-friendly interface for straightforward operation.
Scalability: Adapts to the growing demands of organization.

Organizations use ScreenConnect for remote support, providing IT teams with a tool to assist clients efficiently from anywhere. Managed service providers leverage features like unattended access to troubleshoot and manage IT issues across multiple devices. ScreenConnect's adaptability makes it suitable for companies with remote employees, ensuring seamless support and connectivity.

ConnectWise

Sample Customers

Mitchells and Buzzers, Callaway

Illinois School District

Jon Rosen Systems

Buyer's Guide

Dameware Remote Support vs. ScreenConnect

June 2026

Free Report: Dameware Remote Support vs. ScreenConnect

Find out what your peers are saying about Dameware Remote Support vs. ScreenConnect and other solutions. Updated: June 2026.

DOWNLOAD NOW

902,588 professionals have used our research since 2012.

See our Dameware Remote Support vs. ScreenConnect report.

See our list of best Remote Access vendors.

We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.