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Active Roles by One Identity vs Dameware Remote Support comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jul 20, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Active Roles by One Identity
Ranking in Active Directory Management
1st
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
92
Ranking in other categories
User Provisioning Software (3rd), Non-Human Identity Management (NHIM) (1st)
Dameware Remote Support
Ranking in Active Directory Management
20th
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
Remote Access (31st)
 

Mindshare comparison

As of November 2026, in the Active Directory Management category, the mindshare of Active Roles by One Identity is 11.7%, up from 10.4% compared to the previous year. The mindshare of Dameware Remote Support is 3.2%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Active Directory Management Mindshare Distribution
ProductMindshare (%)
Active Roles by One Identity11.7%
Dameware Remote Support3.2%
Other85.1%
Active Directory Management
 

Featured Reviews

Puru Solanki ( ITIL. CISM , CCSP ) - PeerSpot reviewer
IT Head at Citadel Global
Automation has streamlined onboarding and governance and delivers faster, more secure access
Overall, we are very satisfied with Active Roles by One Identity, but there are a few areas that could be improved. The user interface could be more modern and intuitive, especially for new administrators. Some advanced configuration and policy settings have a steep learning curve and could be simplified. We would also like to see more built-in integrations with cloud platforms and SaaS applications, along with additional out-of-the-box reporting templates. These improvements would make the product even easier and more flexible for organizations managing hybrid environments. One thing that would make our daily work even smoother is having more ready-to-use templates for common administrative tasks and reports. This would reduce the need for customization and help teams get up and running more quickly. Additionally, faster and simpler synchronization for hybrid and cloud environments would be beneficial, especially for organizations managing both on-premises and cloud identities. More detailed documentation and guided setup for advanced features would help new administrators learn the platform faster and more easily. One additional improvement I would like to see for Active Roles by One Identity is a better built-in dashboard with more real-time insights into identity and access activities. It would be helpful if upgrades and migrations were simpler and required less planning. Finally, expanding native integrations with more cloud services and third-party applications would make the platform even more versatile and reliable. These enhancements would improve the overall user experience while keeping the product's strong security and automation capabilities.
it_user323577 - PeerSpot reviewer
Tier1 - IT Support Technician at a comms service provider with 501-1,000 employees
We're able to see issues from the users' perspectives, but there are issues when connecting over VPN.
The ability to see issue from users perspective and installation of software. Worked well for awhile but issues with it connecting over VPN was a major drawback. We've been using it since 2009. We also utilize GoToAssist which has more features and runs smoother. It also allows us to send…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Automated provisioning and access management reduced manual administrative effort by nearly 50 to 60%, which saved significant onboarding time and lowered the number of access-related errors and support tickets."
"Overall, Active Roles by One Identity has significantly reduced the complexity and workload of Active Directory administration by automating many tasks that previously required manual effort, allowing our IT team to spend much less time on routine requests and focus on higher-value projects."
"Since we have implemented One Identity Active Roles, we have seen significant improvements, with faster user management, better control over Active Directory, reduced errors, and improved security."
"One Identity Active Roles has had a transformative impact on my organization, moving from controlled chaos to governed operations."
"The solution is stable."
"Operational issues are much easier and more reliable with Quest ActiveRoles's directory layer and portal."
"One Identity Active Roles has impacted my organization positively by reducing manual work, improving security, saving administrative time, and reducing human errors."
"Active Roles helped increase operational efficiency in our organization."
"The ability to control admin rights through AD groups allows the techs to have all of the rights that they would normally without adjustments on the backend of the product."
"It was very easy to install."
"Using DameWare has made the troubleshooting process faster."
 

Cons

"When we add numerous domains, it becomes slow. With around 60 domains, attempting to add approximately 30 caused significant performance issues."
"There is always room to improve the user interface for increased clarity. I believe enhancements to the console are also necessary because it is more confusing than the web interface."
"The initial setup of One Identity Active Roles can be more simplified."
"Another issue we have with the product is that we run a lot of custom tasks. You have to program them to run on one particular host and there's no automatic failover to a second host. If that host is down when a task is supposed to run, it has to wait until the next time it runs when that host is up."
"One Identity Active Roles can be improved by modernizing the core user interface and simplifying the initial setup and policy workflow conversion."
"For ActiveRoles, it would be good if the product supports multi-scripting language. You can use only VBScript."
"The UI of One Identity Active Roles could be more modern and responsive, and some advanced workflow configurations can feel complex during setup."
"One Identity Active Roles can be improved by modernizing the UI to be more responsive, as some advanced workflow configurations can feel a bit clunky during setup."
"Worked well for awhile but issues with it connecting over VPN was a major drawback."
"SolarWinds has a great KB but many of the articles are lacking updated information and the keyword search is lacking if you don't have previous experience with the product and encounter issues."
 

Pricing and Cost Advice

"It's fairly priced."
"It's expensive."
"The licensing model is a simple user-based model, not that much complicated."
"The pricing is high. I have not been involved with the renewal or cost aspect, but I know it is not cheap by any means. However, it is very useful for our environment."
"The pricing is on the higher end."
"The price is reasonable. It costs us about 1 million Danish kroner annually, and we also spend about half as much on consultants."
"The pricing for Active Roles is expensive but not as expensive as other solutions like Okta."
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Top Industries

By visitors reading reviews
Outsourcing Company
26%
Healthcare Company
9%
Financial Services Firm
8%
Computer Software Company
8%
Comms Service Provider
13%
Manufacturing Company
13%
Computer Software Company
10%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business99
Midsize Enterprise19
Large Enterprise46
No data available
 

Questions from the Community

What needs improvement with One Identity Active Roles?
To improve Active Roles by One Identity, I would like to see more automation around role assignment and access reviews, along with better reporting and an easier-to-use dashboard. While the integra...
What is your primary use case for One Identity Active Roles?
My main use case for Active Roles by One Identity involves managing user access and roles across different applications while ensuring users have the right permissions based on their responsibiliti...
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Also Known As

Quest Active Roles
DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
 

Overview

 

Sample Customers

City of Frankfurt, Moore Public Schools, George Washington University, Transavia Airlines, Howard County, MD. See all stories at OneIdentity.com/casestudies
Illinois School District
Find out what your peers are saying about Active Roles by One Identity vs. Dameware Remote Support and other solutions. Updated: September 2026.
921,523 professionals have used our research since 2012.