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Dameware Remote Support vs Microsoft Active Directory comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dameware Remote Support
Ranking in Active Directory Management
20th
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
Remote Access (28th)
Microsoft Active Directory
Ranking in Active Directory Management
6th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
42
Ranking in other categories
Single Sign-On (SSO) (7th)
 

Mindshare comparison

As of May 2025, in the Active Directory Management category, the mindshare of Dameware Remote Support is 0.1%, down from 0.5% compared to the previous year. The mindshare of Microsoft Active Directory is 5.7%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Active Directory Management
 

Featured Reviews

it_user273750 - PeerSpot reviewer
The Remote Support tool allows techs to link to off-network users, but the knowledge base lacks updated articles.
The ability to control admin rights through AD groups allows the techs to have all of the rights that they would normally without adjustments on the backend of the product. The Internet Sessions with the Remote Support tool also help for field support as well The Internet Sessions with the Remote…
Rajitha Abhisheka - PeerSpot reviewer
A solution that easily merges with cloud-based ADs and provides superior data security
The interface for logs should be user-friendly and allow for enhanced filtering to drill down to incidents. It is time consuming to get a clear picture and review deviations in conditional policies because you have to check each and every log to find information on malicious attacks, a compromised end-user's account, or phishing emails. The logs for sign-ins and auditing should be available for more than a 30-90 day window. Most logs are displayed in UTC but it would be helpful to include time conversions for tenant regions. Currently, we must do time conversions manually before we contact users to share information and troubleshoot issues.
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Government
10%
Computer Software Company
9%
Manufacturing Company
8%
Financial Services Firm
17%
Computer Software Company
14%
Manufacturing Company
10%
Educational Organization
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Microsoft Active Directory?
The solution is easy to install and has good reliability.
What needs improvement with Microsoft Active Directory?
Technology is evolving. AI is offering solutions. However, short-term fixes are like band-aids.
What is your primary use case for Microsoft Active Directory?
I utilize it in almost every scenario. I use the Hazer database and meet daily needs across every industry, every time.
 

Also Known As

DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
No data available
 

Overview

 

Sample Customers

Illinois School District
Information Not Available
Find out what your peers are saying about Dameware Remote Support vs. Microsoft Active Directory and other solutions. Updated: April 2025.
849,963 professionals have used our research since 2012.