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Dameware Remote Support vs Microsoft Active Directory comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dameware Remote Support
Ranking in Active Directory Management
20th
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
Remote Access (31st)
Microsoft Active Directory
Ranking in Active Directory Management
3rd
Average Rating
8.6
Reviews Sentiment
6.3
Number of Reviews
47
Ranking in other categories
Single Sign-On (SSO) (9th)
 

Mindshare comparison

As of October 2026, in the Active Directory Management category, the mindshare of Dameware Remote Support is 3.1%, up from 0.3% compared to the previous year. The mindshare of Microsoft Active Directory is 6.7%, up from 6.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Active Directory Management Mindshare Distribution
ProductMindshare (%)
Microsoft Active Directory6.7%
Dameware Remote Support3.1%
Other90.2%
Active Directory Management
 

Featured Reviews

it_user323577 - PeerSpot reviewer
Tier1 - IT Support Technician at a comms service provider with 501-1,000 employees
We're able to see issues from the users' perspectives, but there are issues when connecting over VPN.
The ability to see issue from users perspective and installation of software. Worked well for awhile but issues with it connecting over VPN was a major drawback. We've been using it since 2009. We also utilize GoToAssist which has more features and runs smoother. It also allows us to send…
Eko Kurniawan - PeerSpot reviewer
IT Operations & Security at veris
Has simplified credential management and improved secure access control across departments
The features I find most useful in Microsoft Active Directory are especially for the Single Sign-On. This is very useful for users, particularly if they have plenty of applications, such as tablet applications. When they log in to their computer, the application will automatically log in with their credentials. They don't need to remember another user and password to log in to the application because it's already maintained with Microsoft Active Directory using Single Sign-On. To assess the impact of Microsoft Active Directory's centralized domain management on security protocols and access permissions, Microsoft Active Directory itself has constraints with security because when we have a solution such as SSO or Single Sign-On, which makes it easier for users to log in, some parts have security openings. When their computer is compromised with a threat, malware, or other cyber threats, it becomes easier to enter the application without login permission.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It was very easy to install."
"The ability to control admin rights through AD groups allows the techs to have all of the rights that they would normally without adjustments on the backend of the product."
"Using DameWare has made the troubleshooting process faster."
"The user-friendliness of Microsoft Active Directory is a valuable feature."
"Active Directory is more flexible and feature-rich than Apache."
"The most valuable feature of Microsoft Active Directory is the group policies."
"The solution is user-friendly, and I like using Microsoft products. I think there is no other choice for Active Directory. Microsoft Windows Server Active Directory is the best."
"The features and capabilities of Microsoft Active Directory that I have found the most valuable over the years are that it is a mature technology, it's stable, and it delivers what it promises."
"Having active deployment and well-configured systems helps me manage tasks and easily oversee thousands of users."
"The solution is stable."
"The password policy helps enforce security protocols by requiring complex passwords and frequent password changes."
 

Cons

"Worked well for awhile but issues with it connecting over VPN was a major drawback."
"SolarWinds has a great KB but many of the articles are lacking updated information and the keyword search is lacking if you don't have previous experience with the product and encounter issues."
"The challenges everyone now has in mind is how to really migrate fully to the cloud. Many companies face both technical and cost-related challenges when moving from on-premise Active Directory to Microsoft Intra."
"It could be more stable."
"Microsoft Active Directory Federation Services is very difficult for on-premises solutions, while for the cloud solution, it's very easy."
"I would like to see more integration with cloud-based applications. This would make it easier to manage users and devices across multiple platforms."
"The solution's price could be better."
"Sometimes, it can be overly complicated, and when you apply Group Policy in an Active Directory environment, sometimes those settings apply and sometimes they don't."
"The interface hasn't changed much over the years. It's suitable for my tastes, but that doesn't mean everybody likes it."
"We may occasionally experience difficulty integrating some solutions with Microsoft Active Directory, but I am unsure whether the issue lies with Microsoft Active Directory or the other solution."
 

Pricing and Cost Advice

Information not available
"Active Directory is built-in into Microsoft Windows 10. I'm not an administrator and would not be involved in purchasing decisions for new versions of the software. I have only used the client portion of it, I do not know if there is a cost to using the solution."
"Microsoft Active Directory is not an expensive solution."
"The version of Microsoft Active Directory I was using was expensive because it was used for large companies."
"The price of Microsoft Active Directory could improve. We pay annually for the solution."
"I rate the product’s pricing a five out of ten."
"Active Directory is an expensive solution, primarily due to Microsoft's licensing model. This licensing approach includes paying for server licenses as well as for each computer that connects to it. However, when working with the Azure cloud, there is no cost for the server. This is profitable and one of the main reasons why Azure Cloud and other cloud-based solutions are being used more."
"We purchase the license for the solution on a yearly basis."
"It's not overly expensive. It's considered a base function by Microsoft."
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Comms Service Provider
12%
Computer Software Company
10%
Government
8%
Outsourcing Company
14%
Manufacturing Company
10%
Financial Services Firm
9%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise7
Large Enterprise20
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with Microsoft Active Directory?
The best way to protect this is to use Microsoft Defender. For Microsoft support for Microsoft Active Directory, I would rate it as eight. If I give it 10, it would be too perfect. Eight is fair. M...
What is your primary use case for Microsoft Active Directory?
My main use cases for Microsoft Active Directory are to manage user access and credentials.
What advice do you have for others considering Microsoft Active Directory?
Regarding Microsoft Active Directory's integration with third-party applications, it depends on the requirements. It's not always linked or combined with Microsoft Active Directory. In my experienc...
 

Also Known As

DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
No data available
 

Overview

 

Sample Customers

Illinois School District
Information Not Available
Find out what your peers are saying about Dameware Remote Support vs. Microsoft Active Directory and other solutions. Updated: September 2026.
915,287 professionals have used our research since 2012.