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Dameware Remote Support vs Microsoft Active Directory comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dameware Remote Support
Ranking in Active Directory Management
20th
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
Remote Access (30th)
Microsoft Active Directory
Ranking in Active Directory Management
2nd
Average Rating
8.6
Reviews Sentiment
6.3
Number of Reviews
47
Ranking in other categories
Single Sign-On (SSO) (8th)
 

Mindshare comparison

As of August 2026, in the Active Directory Management category, the mindshare of Dameware Remote Support is 2.8%, up from 0.2% compared to the previous year. The mindshare of Microsoft Active Directory is 6.5%, down from 6.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Active Directory Management Mindshare Distribution
ProductMindshare (%)
Microsoft Active Directory6.5%
Dameware Remote Support2.8%
Other90.7%
Active Directory Management
 

Featured Reviews

it_user323577 - PeerSpot reviewer
Tier1 - IT Support Technician at a comms service provider with 501-1,000 employees
We're able to see issues from the users' perspectives, but there are issues when connecting over VPN.
The ability to see issue from users perspective and installation of software. Worked well for awhile but issues with it connecting over VPN was a major drawback. We've been using it since 2009. We also utilize GoToAssist which has more features and runs smoother. It also allows us to send…
Eko Kurniawan - PeerSpot reviewer
IT Operations & Security at veris
Has simplified credential management and improved secure access control across departments
The features I find most useful in Microsoft Active Directory are especially for the Single Sign-On. This is very useful for users, particularly if they have plenty of applications, such as tablet applications. When they log in to their computer, the application will automatically log in with their credentials. They don't need to remember another user and password to log in to the application because it's already maintained with Microsoft Active Directory using Single Sign-On. To assess the impact of Microsoft Active Directory's centralized domain management on security protocols and access permissions, Microsoft Active Directory itself has constraints with security because when we have a solution such as SSO or Single Sign-On, which makes it easier for users to log in, some parts have security openings. When their computer is compromised with a threat, malware, or other cyber threats, it becomes easier to enter the application without login permission.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Using DameWare has made the troubleshooting process faster."
"The ability to control admin rights through AD groups allows the techs to have all of the rights that they would normally without adjustments on the backend of the product."
"It was very easy to install."
"The user interface of the product is very easy to use."
"The most valuable feature of the solution is authentication."
"I've been working with Microsoft Active Directory for over 3 years, and we've had no problems."
"It is an all-in-one solution for cybersecurity and is available at a very low price."
"I can control all the devices in my domain by just changing the group policies in one place."
"Active Directory makes managing user policies easier, like when a user wants to share files. We also use it to create and manage our email accounts."
"Active Directory plays a focal point in security management, encompassing aspects like credential management, lifecycle, dynamic provisioning, and the network infrastructure of customers."
"The most valuable features of Microsoft Active Directory are the management of user and group policies."
 

Cons

"Worked well for awhile but issues with it connecting over VPN was a major drawback."
"SolarWinds has a great KB but many of the articles are lacking updated information and the keyword search is lacking if you don't have previous experience with the product and encounter issues."
"Microsoft Active Directory Federation Services is very difficult for on-premises solutions, while for the cloud solution, it's very easy."
"The cloud service of Microsoft Active Directory is an area with certain shortcomings that need improvement."
"The DNS services could improve in Microsoft Active Directory."
"The security features could be improved."
"I did not have a good experience with the product's tech support. First-level support takes a lot of time since they ask many questions."
"Sometimes, it can be overly complicated, and when you apply Group Policy in an Active Directory environment, sometimes those settings apply and sometimes they don't."
"Microsoft Active Directory restricts most of the features our company's employees want to use since they are involved in research and development activities."
"I have encountered a few stability issues."
 

Pricing and Cost Advice

Information not available
"We purchase the license for the solution on a yearly basis."
"My company makes payments every quarter towards the licensing costs of the product."
"The price of Microsoft Active Directory could improve. We pay annually for the solution."
"The license per user can probably be reduced."
"Microsoft Active Directory is not an expensive solution."
"Active Directory is built-in into Microsoft Windows 10. I'm not an administrator and would not be involved in purchasing decisions for new versions of the software. I have only used the client portion of it, I do not know if there is a cost to using the solution."
"Its price is reasonable."
"I rate the product’s pricing a five out of ten."
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909,725 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
12%
Comms Service Provider
11%
Computer Software Company
10%
Consumer Goods Company
6%
Manufacturing Company
10%
Financial Services Firm
10%
Outsourcing Company
9%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise7
Large Enterprise20
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with Microsoft Active Directory?
The best way to protect this is to use Microsoft Defender. For Microsoft support for Microsoft Active Directory, I would rate it as eight. If I give it 10, it would be too perfect. Eight is fair. M...
What is your primary use case for Microsoft Active Directory?
My main use cases for Microsoft Active Directory are to manage user access and credentials.
What advice do you have for others considering Microsoft Active Directory?
Regarding Microsoft Active Directory's integration with third-party applications, it depends on the requirements. It's not always linked or combined with Microsoft Active Directory. In my experienc...
 

Also Known As

DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
No data available
 

Overview

 

Sample Customers

Illinois School District
Information Not Available
Find out what your peers are saying about Dameware Remote Support vs. Microsoft Active Directory and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.