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Dameware Remote Support vs SolarWinds Server and Application Monitor comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dameware Remote Support
Ranking in Active Directory Management
20th
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
Remote Access (31st)
SolarWinds Server and Appli...
Ranking in Active Directory Management
8th
Average Rating
8.0
Reviews Sentiment
4.5
Number of Reviews
44
Ranking in other categories
Application Performance Monitoring (APM) and Observability (22nd), Server Monitoring (5th)
 

Mindshare comparison

As of October 2026, in the Active Directory Management category, the mindshare of Dameware Remote Support is 3.1%, up from 0.3% compared to the previous year. The mindshare of SolarWinds Server and Application Monitor is 3.4%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Active Directory Management Mindshare Distribution
ProductMindshare (%)
SolarWinds Server and Application Monitor3.4%
Dameware Remote Support3.1%
Other93.5%
Active Directory Management
 

Featured Reviews

it_user323577 - PeerSpot reviewer
Tier1 - IT Support Technician at a comms service provider with 501-1,000 employees
We're able to see issues from the users' perspectives, but there are issues when connecting over VPN.
The ability to see issue from users perspective and installation of software. Worked well for awhile but issues with it connecting over VPN was a major drawback. We've been using it since 2009. We also utilize GoToAssist which has more features and runs smoother. It also allows us to send…
NikhilKalwint - PeerSpot reviewer
Technical Specialist at ServiceIO
Monitoring over a thousand systems has improved decision making and operational visibility
From an advantage perspective, SolarWinds Server and Application Monitor is comparatively cheaper from a commercial point of view. It is easy to install and configure, very user-friendly, and quick to get up and running, allowing you to see the early value adds in your organization. It is compatible with most technologies for monitoring with very few chances of incompatibility. Configuration also allows us to monitor all the technical parameters we are looking for, making it a very good experience for us. The alerting feature in SolarWinds Server and Application Monitor is a main advantage, as it alerts based on threshold breaches and can raise tickets to the ticketing system, send SMS, and email notifications, allowing engineers to work on those tickets to resolve issues and avoid further impact. The visibility into server health is a beneficial feature that I am utilizing. We widely use various application performance metrics in SolarWinds Server and Application Monitor such as database monitoring and server monitoring, which are quite good enough for any monitoring solution. We utilize the customizable dashboards in SolarWinds Server and Application Monitor.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It was very easy to install."
"The ability to control admin rights through AD groups allows the techs to have all of the rights that they would normally without adjustments on the backend of the product."
"Using DameWare has made the troubleshooting process faster."
"AppInsight for SQL: Enables us to see the relevant error log entries on the same page as performance parameters."
"SolarWinds is one of the best products on the market and if they eventually support the IBM Mainframe then it will be perfect."
"The OOTB (Out of the Box) implementation does have very good node specific pages and can provide a wealth of information."
"SolarWinds is a very stable platform compared to others on the market."
"It's good at monitoring system-specific things like ports, services."
"The features like trends, capacity planning, recommendations, and diagnostics are the main items I focus on for added value."
"Monitoring the components on your devices with out of the box monitors or the ability to create new ones (SAM)"
"The most beneficial aspect of SolarWinds Server and Application Monitor is its ability to monitor at the application level."
 

Cons

"SolarWinds has a great KB but many of the articles are lacking updated information and the keyword search is lacking if you don't have previous experience with the product and encounter issues."
"Worked well for awhile but issues with it connecting over VPN was a major drawback."
"SAM AppInsight for SQL: The ability to ignore fragmentation of specific indexes."
"It would be helpful if the solution could integrate more with the security compliances, like this IDSS, etc."
"Nodes in Azure are able to be monitored with the use of agents, but this does not apply to cloud service offerings that are not node based."
"This product has no real downside unless they fail to continue development of its capabilities."
"The tool's AppStack needs to improve in the storage monitoring part. It should also include an analytics and recommendation approach. If I have found a fault in a server or application, I would like to know what caused it and how do I recover from it."
"When you implement SolarWinds on a larger scale my customers complain about the speed."
"Application-based monitoring, such as monitoring within servers like Apache and IIS, has room for improvement."
"Scalability was an issue in the past."
 

Pricing and Cost Advice

Information not available
"I like the pricing for this SolarWinds product."
"The product is expensive."
"We pay around $ 2,000 to $ 5,000 yearly for the solution."
"Understanding the counts of objects to monitor will determine the licensing need. In terms of pricing, it’s not cheap but it’s not expensive as larger vendors whose products don’t have all the features or integrations."
"The licenses start from USD 3000.00 and go up to USD 20,000.00 for the year. It's a perpetual license. Nothing is free in SolarWinds, anything that you need is an additional cost."
"The tool is available for my company at a good price point."
"I think SolarWinds' pricing is very decent compared to other competitors in the market."
"Pricing and licensing is fair for what you get. It does have a great bang-for-the-buck appeal."
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Comms Service Provider
12%
Computer Software Company
10%
Government
8%
Educational Organization
13%
University
8%
Financial Services Firm
7%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise8
Large Enterprise21
 

Questions from the Community

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Earn 20 points
What needs improvement with SolarWinds Server and Application Monitor?
There is definitely room for improvement besides simplifying its setup. As a non-technical person, I believe the dashboards could be improved. Everything we use appears on video walls, and we need ...
What is your primary use case for SolarWinds Server and Application Monitor?
I am doing research as we currently have both solutions, and I am looking to see if we need both or can manage with one. Currently, the outcome indicates that we need both. The focus point is diffe...
 

Also Known As

DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
SolarWinds SAM
 

Overview

 

Sample Customers

Illinois School District
Andr. L. Riis AS, NetSuite
Find out what your peers are saying about Dameware Remote Support vs. SolarWinds Server and Application Monitor and other solutions. Updated: September 2026.
915,287 professionals have used our research since 2012.