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CylanceGUARD OverviewUNIXBusinessApplication

CylanceGUARD is #20 ranked solution in MDR Services. PeerSpot users give CylanceGUARD an average rating of 8.0 out of 10. CylanceGUARD is most commonly compared to CrowdStrike Falcon Complete: CylanceGUARD vs CrowdStrike Falcon Complete. CylanceGUARD is popular among the large enterprise segment, accounting for 59% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 27% of all views.
Buyer's Guide

Download the Managed Detection and Response (MDR) Buyer's Guide including reviews and more. Updated: September 2022

What is CylanceGUARD?

CylanceGUARD is a subscription-based 24x7 managed XDR service that provides actionable intelligence for customers to prevent threats quickly while minimizing alert fatigue without requiring additional resources. This service is fully integrated with CylancePROTECT, CylanceOPTICS, CylancePERSONA, CylanceGATEWAY, and 3rd party vendors that provide holistic telemetry across all endpoints enabling our highly skilled BlackBerry analysts to threat-hunt through customer environments to find and contain threats, prevent major breaches, and allow organizations to mature their security posture. BlackBerry has the strategy, expertise, and technology to analyze and guard an organization by preventing and containing threats as well as large-scale breaches.

CylanceGUARD Customers

Blue Bird Group, Patterson Companies Inc. Afrasia, Colorado Retina, Schneider Electric, ABB

CylanceGUARD Video

CylanceGUARD Pricing Advice

What users are saying about CylanceGUARD pricing:
"Its price is reasonable, but there are other products that are cheaper than this."

CylanceGUARD Reviews

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Lead - Recruiting at a tech services company with 10,001+ employees
Real User
Top 10
Reasonable price, scalable, useful for Malops detections, and helpful for layered defense
Pros and Cons
  • "It has a lot of things for Malops detections."
  • "Their support needs improvement. We have to chase the Customer Success Manager a lot to get things done. It should have more features in terms of portability. It should be more scalable on other endpoints such as mobile devices and BYOD."

What is our primary use case?

Basically, we are looking for endpoint protection. We have two products in place: Cybereason and Cylance. We are using both for the layered defense approach.

How has it helped my organization?

It helps us in layered defense. If one of the other products does not capture what we require, it comes up in Cylance and vice versa. It helps in the security posture of the organization.

What is most valuable?

It has a lot of things for Malops detections.

What needs improvement?

Their support needs improvement. We have to chase the Customer Success Manager a lot to get things done.

It should have more features in terms of portability. It should be more scalable on other endpoints such as mobile devices and BYOD.

Buyer's Guide
Managed Detection and Response (MDR)
September 2022
Find out what your peers are saying about BlackBerry, CrowdStrike, Critical Start and others in Managed Detection and Response (MDR). Updated: September 2022.
632,779 professionals have used our research since 2012.

For how long have I used the solution?

I have been using this solution for more than a year.

What do I think about the stability of the solution?

It is stable. During patch updates, there are some issues with which we are currently dealing.

What do I think about the scalability of the solution?

It is scalable. For a growing organization, it is good.

It is deployed across the organization. In terms of our plans to increase its usage, it depends upon whether the head of the organization wants to proceed with the product based on their support services.

How are customer service and support?

We are not satisfied with their support. We are facing some challenges. They should be proactive, but we have to chase them a lot. This is where there is room for improvement. They should be proactively serving their customers.

We had some batch update issues, and we're still working on them. We are almost there, but it took a couple of email exchanges in order to achieve it.

What's my experience with pricing, setup cost, and licensing?

Its price is reasonable, but there are other products that are cheaper than this.

What other advice do I have?

I would rate CylanceGUARD an eight out of ten. It is a good product with good reviews, but there is room for improvement. For a product to have an edge on the market, customer support should be proactive.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Managed Detection and Response (MDR) Report and find out what your peers are saying about BlackBerry, CrowdStrike, Critical Start, and more!
Updated: September 2022
Buyer's Guide
Download our free Managed Detection and Response (MDR) Report and find out what your peers are saying about BlackBerry, CrowdStrike, Critical Start, and more!