Conga Sign reviews

Enterprise buyers evaluating Conga Sign find pricing mixed; some cite it as more affordable than DocuSign, noting potential discounts for existing Conga users. However, others perceive Conga as expensive compared to other vendors, though justifiable for its robust features suitable for larger enterprises. Smaller enterprises may struggle with costs despite cost-effectiveness and savings potential. Pricing involves around $1 per signature, with desires for significant reductions in setup and licensing fees.

Conga Sign is used for obtaining digital signatures on contracts and documents, integrated within Salesforce. Users utilize it in contract management, sales facilitation, and document generation. They employ it to capture signatures from key individuals, track document status, and automate signing processes. It's favored for ease of use over manual methods and supports multiple signers with customizable sign tags, aiding in preventing sales or contract abandonment due to signing delays.

Conga Sign's customer support is swift, resolving most issues within 24 hours. Technical assistance includes one point of contact, email responsiveness, and video call options. Users appreciate the proactive, 24/7 availability, rating it highly. Some nontechnical users find issue resolution challenging, but simplicity reduces support needs. Customer interaction varies, with some experiencing robust assistance during rare support requests. Overall, the team is proactive, effective, and demonstrates a strong commitment to service.

Conga Sign's initial setup is rated easy and quick. Understandably, some mention needing to perform it several times initially. Users highlight requiring a few hours for SMS authentication, configurations, and uploading templates. Instruction adherence simplifies the process, with template setup noted as having a learning curve. Being user-friendly, it allows setup without developer assistance, enabling configurations through step-by-step guidance. Pricing and licensing are mentioned as cost-effective despite room for improvement in experiences through AWS Marketplace.

Conga Sign is noted for its impressive scalability, efficiently managing numerous documents and accommodating organizational growth. While its range of features enhances ease of use, some limitations may arise when implemented on platforms outside Salesforce. A common hurdle includes a whitelisting issue, prompting some organizations to consider DocuSign, which is more readily accepted. Despite this, users appreciate Conga Sign's ability to support multiple users involved in signing processes.

Conga Sign demonstrates consistent stability with minimal disruptions. Users appreciate its reliability, noting no significant performance issues. A few mention minor bugs and a rare annual maintenance downtime. Despite occasional customer firewall and email delivery challenges, it remains highly regarded among Salesforce document generation tools. Many have observed its fast and relevant operation without encountering major problems.