

Trend Micro Worry-Free Services Suites and ThreatLocker Cyber Hero MDR compete in the cybersecurity solutions category. Trend Micro has the upper hand due to its comprehensive protection features and ease of deployment, despite pricing concerns.
Features: Trend Micro provides extensive protection with antivirus, malware protection, and real-time threat intelligence, making it user-friendly and easy to deploy. It includes endpoint monitoring for improved security management. ThreatLocker focuses on zero-trust security with ringfencing and allowlists, enhancing protection by controlling application access and detecting threats swiftly. Its granular policy controls and rapid response capabilities stand out.
Room for Improvement: Trend Micro users note issues with agents on Windows and Linux, high costs, and a need for enhanced EDR features, log management, and ransomware protection, along with better UI and RMM integration. ThreatLocker users seek affordability for small businesses, easier training, improved log management, and handling false positives, along with better third-party integrations.
Ease of Deployment and Customer Service: Both products support deployment with public and hybrid clouds, while ThreatLocker also supports on-premises. Trend Micro's customer service is highly rated for adaptability, although some find it generic. ThreatLocker's support has mixed reviews, with noted issues in responsiveness, particularly during night shifts.
Pricing and ROI: Trend Micro is seen as costly, especially compared to alternatives like Sophos, with concerns over yearly price increases. Despite this, it demonstrates ROI through operational efficiency in endpoint deployment. ThreatLocker, although expensive for small companies, is considered a worthwhile investment due to its effective security capabilities and integration into advanced packages for clients, boosting sales and security assurance.
One customer who previously did not have anything like this mentioned having peace of mind, which is invaluable for a business owner.
It saves us from extensive remediation when a compromise occurs and aids in proactive measures before threats arise.
We now have enough to support technicians and bring someone else on board, which we could not do before because we were very inexpensive.
The senior team at ThreatLocker is also very accessible in case we need any help.
ThreatLocker's support and Cyber Heroes have the absolute best support in the industry, in my opinion, bar none.
The ThreatLocker team has been fantastic, assisting us at every step.
Support is extremely good, but there is room for improvement.
I can onboard a new customer in no time, freeing up time for my team to onboard as many as needed without it taking too much time.
Scalability is great; I would rate it a ten out of ten.
It scales with you.
What's been wonderful about ThreatLocker is when we have found an issue and identified it, the entire team has taken those things seriously and gotten them remediated for us and our clients quickly, and more quickly than I've experienced with other vendors.
I would rate it around nine out of ten.
It is preferred that everything is seen under one tool rather than multiple platforms requiring multiple logins.
The Cyber Hero Support is not as effective as it is portrayed.
From an MDR perspective, the solution can have the ability to ingest logs from other sources, such as M365, firewalls, external sources, and even cloud SaaS-based platforms.
The first is the Business Email Compromise (BEC) issue. Even though we configured the business email compromise option, we still face this issue sometimes where people are getting emails directly with our email ID.
Pricing is a bit high, with a minimum of 50 devices.
We would have been one of the biggest partners in Ireland, so we got pretty good pricing at the start, and it is still competitive.
We have an essential users package where we charge per head, and then we have an advanced security offering that we charge per head, and we've baked ThreatLocker into that advanced offering for our clients.
The pricing of Trend Micro is a little bit higher compared to Sophos.
We've seen an 80% to 90% improvement in remediation.
There is a tremendous amount that is helpful, such as their recording, watching the systems, locking down the systems, and their training.
When the update rolled out for version 18, it was able to catch a 3CX Supply Chain attack where a client had downloaded a DLL file that was trying to steal the authenticated Office 365 or authenticated G Suite tokens.
Trend Micro Worry-Free Services Suites has an inbuilt auto scan facility.
We can get in-depth details of the emails going in and out, and we can create rules.
| Product | Market Share (%) |
|---|---|
| ThreatLocker Cyber Hero MDR | 1.4% |
| Trend Micro Worry-Free Services Suites | 0.9% |
| Other | 97.7% |


| Company Size | Count |
|---|---|
| Small Business | 8 |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 2 |
ThreatLocker Cyber Hero MDR offers advanced threat detection and response capabilities, providing organizations with comprehensive security by monitoring and blocking unauthorized actions to maintain a robust security posture.
ThreatLocker Cyber Hero MDR enhances cybersecurity with its rapid detection and response, 24/7 monitoring, and features like ringfencing. It focuses on limiting application access to block potential threats such as PowerShell scripts and supply chain attacks. Users benefit from a significant reduction in workload and receive quick responses, maintaining robust security through a customizable allowlist and application elevation features. While the platform excels in security measures, areas for improvement include better integration, an intuitive authentication process, and enhanced customization options in user alerts. Affordability may be a concern for small businesses, and there is room for improvement in EDR capabilities compared to SentinelOne.
What are the key features of ThreatLocker Cyber Hero MDR?In industries where protecting sensitive data is critical, such as healthcare, finance, and government, ThreatLocker Cyber Hero MDR is implemented to secure endpoints and servers. Organizations deploy it to establish a zero trust environment, manage administrative privileges, and prevent unauthorized software installations. Its capability to monitor continuously and control installation processes ensures reduced risks of cyber attacks, enhanced compliance with security protocols, and assures continuous support and incident response integration specific to industry requirements.
Trend Micro Worry-Free Services Suites provide essential endpoint protection by mitigating malware and virus threats. Small to medium businesses utilize it for VPN access, scheduling scans, and network management.
This cybersecurity service includes a comprehensive dashboard for event management, policy filtering, and overall control. It simplifies configuration for users, despite facing certain limitations. Key functionalities like behaviour detection and cloud app security are highly valued. Businesses use it to maintain secure network operations and address device slowdowns efficiently.
What are the most important features?Trend Micro Worry-Free Services Suites are implemented in industries requiring stringent security measures, such as healthcare, finance, and education. These sectors benefit from secure VPN access, encrypted communications, and protection for cloud services like Office 365 and Gmail. The ease of configuration and robust functionalities make it a reliable choice for maintaining security standards and addressing device performance issues.
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