HelpWire vs TeamViewer comparison

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Electronic Team Logo
116 views|77 comparisons
TeamViewer Logo
10,665 views|8,800 comparisons
91% willing to recommend
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Executive Summary

We performed a comparison between HelpWire and TeamViewer based on real PeerSpot user reviews.

Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access.
To learn more, read our detailed Remote Access Report (Updated: April 2024).
772,277 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "TeamViewer pricing is reasonable... The simultaneous controller licensing model of TeamViewer - compared to LogMeIn’s controlled Host licensing model - seems to benefit us so far. We’re currently saving about 30 percent on licensing cost... The savings from licensing have been eaten up by the soft costs involved in dealing with and working around TeamViewer’s deficiencies in allowing granular control by multiple controllers, and the issues with the various settings that are missing on the macOS Host."
  • "The cost of the licenses depends on how you buy them. They just had a buy one get one free deal going, and they do that every once in a while. Where you buy one license, and they will give you the second one free, or you can try to get discounts. Most of our licenses that we have we tried to do something like that just to save some money."
  • "It has probably saved us several thousands of dollars because we have quick access anywhere. We don't have to worry about finding people onsite or arranging conference calls. We also save time and money with it because we don't have to send somebody onsite to troubleshoot."
  • "TeamViewer offers a free version to try. Download and give it a shot. See what it's like and if you like it, then buy the license for it."
  • "...it will cost you $1,500 to $1,600 a year, but when I think of how much work I do through TeamViewer..."
  • "It does what I need it to do but I think it's expensive. It wasn't easy for me to get approval from the company to get it... It's costing us about $700 a year, per license."
  • "TeamViewer is $600 or $700 per port per year..."
  • "The cost is in the thousands of dollars per year."
  • More TeamViewer Pricing and Cost Advice →

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    Top Answer:The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control… more »
    Top Answer:It is easy to use and has a pretty good UI.
    Ranking
    33rd
    out of 59 in Remote Access
    Views
    116
    Comparisons
    77
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    1st
    out of 59 in Remote Access
    Views
    10,665
    Comparisons
    8,800
    Reviews
    27
    Average Words per Review
    305
    Rating
    8.5
    Comparisons
    Learn More
    Overview

    Empower your business with a dedicated remote control solution for on-demand support of PCs, laptops, and workstations. Deliver lightning-fast remote support and save your and your client’s time and money by eliminating expensive on-site visits.

    TeamViewer is a remote access solution that allows users to connect to any PC or server around the world within a few seconds. When using it, users can remotely control a computer, transfer files, and access various services such as video conferencing and virtual meetings. The solution works on various operating systems including Windows, Mac, Linux, iOS, and Android. As a well-recognized provider of remote control and online meeting software, TeamViewer is mainly used for remote technical support, remote access, and online collaboration.

    TeamViewer Features

    TeamViewer has many valuable key features. Some of the most useful ones include:


    • Remote control: TeamViewer enables users to control a remote computer as if they were physically sitting in front of it.


    • File transfers: Users can transfer files between computers in real-time.


    • Video conferencing: The solution supports high-quality video and audio conferencing for virtual meetings.


    • Cross-platform compatibility: TeamViewer works on a variety of operating systems including Windows, Mac, Linux, iOS, and Android.


    • Advanced security: The solution uses encrypted data channels to protect the privacy and security of user data.


    • Simple setup: TeamViewer does not require any complex setup, making it easy for users to start using the software immediately with little to no training needed.


    • Multi-language support: Because it supports multiple languages, the solution is easily accessible to a global user base.


    • Customizable: TeamViewer offers various customization options to meet specific user requirements.


    TeamViewer Benefits

    There are many benefits to implementing TeamViewer. Some of the biggest advantages the solution offers include:


    • Increased productivity: By allowing users to work from anywhere and at any time, the solution enables remote work and collaboration, thereby increasing productivity levels.


    • Cost-effective: The TeamViewer solution is cost-effective and offers more remote support and access compared to other traditional methods.


    • User data protection: TeamViewer provides secure data transfer and encrypted communication channels to protect user data.


    • Improved customer service: The solution allows for fast and efficient remote support, improving customer satisfaction.


    • Easy accessibility: TeamViewer makes it easy for users to access their work or personal computers from anywhere, at any time.


    • Available to a wide range of users: Because it offers cross-platform compatibility and works on multiple operating systems, TeamViewer is accessible to a wide range of users.


    • User-friendly interface: TeamViewer’s user-friendly interface is easy to navigate, even for those with limited technical expertise.


    • Scalability: The TeamViewer solution can be used by both individuals and businesses of all sizes, making it a scalable solution for different needs.


    Reviews from Real Users

    TeamViewer is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user friendly, has a simple installation, and has good monitoring and remote access features.

    Samuel M., IT Supervisor at a financial services firm, says, “I think TeamViewer's most valuable feature is that it is user friendly. Creating passwords is easy and so is security.”

    “[The TeamViewer solution has a] good user interface, simple installation, and has a free version available,” mentions PeerSpot reviewer Alexandru V., Software Test Engineer at a tech services company.

    Another reviewer, David O., Managing Director, explains why he likes the solution: “[It] is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."

    Sample Customers
    Information Not Available
    Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
    Top Industries
    No Data Available
    REVIEWERS
    Healthcare Company10%
    Computer Software Company10%
    Comms Service Provider8%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Computer Software Company13%
    Manufacturing Company8%
    Government7%
    Retailer7%
    Company Size
    No Data Available
    REVIEWERS
    Small Business43%
    Midsize Enterprise29%
    Large Enterprise28%
    VISITORS READING REVIEWS
    Small Business31%
    Midsize Enterprise17%
    Large Enterprise52%
    Buyer's Guide
    Remote Access
    April 2024
    Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access. Updated: April 2024.
    772,277 professionals have used our research since 2012.

    HelpWire is ranked 33rd in Remote Access while TeamViewer is ranked 1st in Remote Access with 85 reviews. HelpWire is rated 0.0, while TeamViewer is rated 8.6. On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". HelpWire is most compared with , whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service).

    See our list of best Remote Access vendors.

    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.