Sprinklr and Tatvam Insights are competing in data analysis and social media management. Tatvam Insights seems to have the upper hand due to its unique features and efficient deployment that offer better value.
Features: Sprinklr offers comprehensive tools for advanced social listening, analytics, and campaign management. Tatvam Insights provides specialized data analytics, powerful sentiment analysis, and user feedback mechanisms. Sprinklr's features are robust, while Tatvam Insights excels in specialized feedback and insights, suitable for user-driven organizations.
Ease of Deployment and Customer Service: Tatvam Insights has a straightforward deployment model and excellent customer service with hands-on support. Sprinklr's deployment is complex but backed by a responsive support team.
Pricing and ROI: Sprinklr involves a higher setup cost but delivers significant ROI through its comprehensive feature set for advanced marketing teams. Tatvam Insights is cost-effective with quicker ROI due to its affordable setup cost and value-driven features, offering a compelling value proposition for specialized insights at a lower cost.
| Product | Market Share (%) |
|---|---|
| Sprinklr | 2.0% |
| Tatvam Insights | 0.6% |
| Other | 97.4% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 5 |
| Large Enterprise | 6 |
Sprinklr provides a comprehensive Unified-CXM Platform offering AI analytics, automation, integration with CRMs, and social media management to enhance customer interactions and operational efficiency.
Sprinklr is designed to support data-driven decisions by offering tools for social media management, content scheduling, and automation. It allows businesses to seamlessly manage customer interactions across channels, leveraging custom rule engines and AI analytics. While its customization, reporting, and case management features are appreciated, improvements in integrations and live support are noted. Users find onboarding complex and seek a more streamlined interface and advanced features like enhanced CRM interaction and post-editing capabilities. The platform is particularly useful in managing omnichannel engagement, integrating platforms like Facebook, WhatsApp, LinkedIn, YouTube, and Instagram, and providing extensive analytics and reporting.
What are the key features of Sprinklr?Sprinklr is particularly effective for industries like cryptocurrency, where managing customer interactions via chatbots, live agents, and integrated platforms such as Facebook and WhatsApp is vital. Businesses use it for social listening, analytics, and advertising on platforms like LinkedIn and Instagram, benefiting from modules focused on care, engagement, listening, and advertising.
Tatvam is a customer feedback analysis platform that helps companies manage and analyze their customer feedback (surveys, reviews, etc.) and turn the data into actionable insights to improve their customer experience.
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