Sprinklr and Tatvam Insights are competing analytics platforms in social media management and data interpretation. Sprinklr has an upper hand with its comprehensive engagement tools, while Tatvam Insights offers a competitive edge in sentiment analysis.
Features: Sprinklr provides omnichannel support, AI-driven insights, and robust communication tools for seamless interactions. Tatvam Insights offers detailed sentiment analysis, feedback loops, and tools for in-depth audience understanding.
Ease of Deployment and Customer Service: Sprinklr's deployment process is complex due to extensive features, but comprehensive support is available. Tatvam Insights ensures a smoother setup with intuitive interfaces and efficient service, facilitating easier onboarding.
Pricing and ROI: Sprinklr's setup costs are higher, with significant returns when fully leveraged. Tatvam Insights generally offers lower initial costs and substantial ROI through its analytical focus for precise data interpretation.
| Product | Market Share (%) |
|---|---|
| Sprinklr | 1.6% |
| Tatvam Insights | 0.2% |
| Other | 98.2% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 5 |
| Large Enterprise | 6 |
Sprinklr provides a comprehensive Unified-CXM Platform offering AI analytics, automation, integration with CRMs, and social media management to enhance customer interactions and operational efficiency.
Sprinklr is designed to support data-driven decisions by offering tools for social media management, content scheduling, and automation. It allows businesses to seamlessly manage customer interactions across channels, leveraging custom rule engines and AI analytics. While its customization, reporting, and case management features are appreciated, improvements in integrations and live support are noted. Users find onboarding complex and seek a more streamlined interface and advanced features like enhanced CRM interaction and post-editing capabilities. The platform is particularly useful in managing omnichannel engagement, integrating platforms like Facebook, WhatsApp, LinkedIn, YouTube, and Instagram, and providing extensive analytics and reporting.
What are the key features of Sprinklr?Sprinklr is particularly effective for industries like cryptocurrency, where managing customer interactions via chatbots, live agents, and integrated platforms such as Facebook and WhatsApp is vital. Businesses use it for social listening, analytics, and advertising on platforms like LinkedIn and Instagram, benefiting from modules focused on care, engagement, listening, and advertising.
Tatvam is a customer feedback analysis platform that helps companies manage and analyze their customer feedback (surveys, reviews, etc.) and turn the data into actionable insights to improve their customer experience.
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
