

Zoho Creator and SS&C Blue Prism compete in the low-code and robotic process automation sectors, respectively. Zoho Creator has an advantage in pricing and support, while SS&C Blue Prism is preferred for its advanced automation features.
Features: Zoho Creator provides intuitive app-building tools, offering users flexibility with HTML and CSS for creating interactive reports and pages. It integrates seamlessly with Zoho CRM and other third-party applications, allowing custom scripts for tailored workflows. Zoho Creator is also known for dynamic form building and robust data integration. On the other hand, SS&C Blue Prism stands out with its powerful AI-driven automation, simple workflow creation, and intuitive interface that supports advanced enterprise-level automation needs. It allows comprehensive workflow visibility and exceptional scalability, making it ideal for complex enterprise environments.
Room for Improvement: Zoho Creator could improve its scripting limitations and enhance its API usage to prevent quota exhaustion, and make its deletion process simpler for field modifications. Additionally, providing more detailed documentation could enhance its user experience. SS&C Blue Prism can be improved by reducing its high cost of implementation, enhancing support for diverse linguistic OCR capabilities, and providing a more straightforward setup process to accommodate smaller enterprises.
Ease of Deployment and Customer Service: Zoho Creator offers a simple deployment process with accessible customer support aimed at small to medium enterprises seeking quick setups. It simplifies app development and minimizes technical assistance needs. SS&C Blue Prism, targeting larger organizations, requires a detailed deployment strategy but is supported by comprehensive customer service, assisting with complex and detailed configurations.
Pricing and ROI: Zoho Creator is recognized for its cost-effectiveness, offering substantial ROI with minimal initial costs, making it ideal for budget-conscious businesses. Conversely, SS&C Blue Prism demands a higher investment, justified by its sophisticated functionality that assures strategic, long-term enterprise-level ROI. While it involves significant upfront costs, its extensive automation capabilities are designed to secure a sustainable return despite high expenses.
It saved a lot of money, with 50 to 60% of our cost saved, especially through automation.
I have more time to work on meaningful tasks since automation has been very helpful in automating repetitive and time-consuming tasks.
For instance, a company I worked with compared spending on Salesforce, which was 15 crore, to our expenses with Zoho Creator, which was only 2 crore annually.
I have seen a return on investment with Zoho Creator because we eliminated a point of sale software that was charging us 5 lakhs per year across all 26 malls.
Using Zoho Creator is affordable for my business as it helps save time.
They provide very detailed responses that enable us to handle any issues effectively.
The response times were slow to turn around.
I would rate the technical support 10 out of 10 because they provide excellent assistance.
Delays arise once the support team must refer to backend processes or developers, highlighting the need for enhancement in their overall support system.
All documentation exists, detailing even the smallest elements; by reading through it properly, one can manage without additional support.
It is scalable from the solution perspective.
Being browser-based allows me to drag and drop components immediately, deploying in seconds on a live application.
We are continuing to build on top of what was initially created for them, ensuring that scalability is never an issue as long as you understand how to utilize Zoho properly.
When my customers' needs are growing, Zoho Creator is able to adapt to these growing needs because it's a build-it-yourself application.
I found it to be high on stability, and I would rate it at nine.
The solution is generally stable, though we have faced issues with increased transaction loads causing latency and occasional hang-ups.
The core elements of coding and daily scripting remain unchanged despite interface updates, assuring continuity in my work.
You can't rely on any software in business if it's not going to be stable and reliable.
Offering versatile flexibility for various integrations, such as WhatsApp and email API integration.
It was not developed in a consumption-based manner, however, rather in a fixed-price licensing model that did not account for volumes.
I am concerned that Zoho Creator does not have good integration capabilities, as it has a lot of API limits.
In terms of scalability, there are certain limitations if the data volume is large due to execution limits.
Enhancing the user interface could also be beneficial, as the company's focus seems more on functionality.
The pricing model was not modern, as it wasn't designed on a consumption basis or as a service basis.
The licensing cost can be a bit expensive compared to its competitors.
Overall, my experience with pricing, setup cost, and licensing is that for large organizations and medium organizations, it is very cost-effective.
Zoho offers customizable pricing options, such as Zoho One, which provides access to all 40 applications for 1250.
For INR, the standard cost is 480 per month, the professional tier is around 1,200, and the enterprise level is 1,500, based on the subscription level per user for Zoho Creator.
Pricing is a little on the higher side for the Indian market, especially for mid-sized and small-sized companies with 30 to 40 users.
I find the design studio, where I can build the automation, to be the most useful.
The seamless integration with third-party applications and services in Zoho Creator greatly enhances its utility in my business environment, as the ease of integration is impressive.
For analytics, we employ two tools: Zoho Creator itself and Zoho Analytics, where we can use SQL queries to fetch data from multiple platforms.
We can generate QR codes for free, whereas in CRM, QR generation requires external purchases.
| Product | Mindshare (%) |
|---|---|
| Zoho Creator | 1.6% |
| SS&C Blue Prism | 1.6% |
| Other | 96.8% |


| Company Size | Count |
|---|---|
| Small Business | 3 |
| Large Enterprise | 7 |
| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 4 |
| Large Enterprise | 7 |
SS&C Blue Prism, renowned for its language capabilities and workflow design, supports detailed automation building, enhancing productivity. Despite some challenges like cost and limited integration, it offers substantial potential in automating diverse processes.
SS&C Blue Prism offers strong capabilities in document reading and a straightforward workflow design, making it accessible with basic BPM knowledge. Detailed automation design in the studio and effective monitoring in the control room are notable features. While facing higher costs and a steeper learning curve, it supports process mining and generative AI initiatives, crucial for industries aiming at transformation and activation services. Limited external system integration and lack of agile delivery encourage a strategic approach in its deployment.
What are the key features?
What ROI should users expect?
SS&C Blue Prism finds its application across industries. In service industries, it automates repetitive tasks while supporting migration projects. Within the insurance sector, it helps automate claims handling and pricing by integrating data efficiently. Companies use it when transitioning processes, such as upgrading systems from older versions to new applications.
Zoho Creator is a dynamic platform offering a powerful low-code development environment with strong integration capabilities and intuitive drag-and-drop functionality. It simplifies application development, making it a favored choice for businesses seeking rapid deployment and robust data management.
Zoho Creator provides a flexible low-code environment for enterprises needing customizable app development. Its dynamic form builder and Deluge scripting automate processes while supporting seamless third-party integration including APIs. Users benefit from its extensive analytics tools, enhancing data management in sectors like healthcare, logistics, manufacturing, and education. Although some seek better customization and advanced API capabilities, Zoho Creator continues to be valuable for developing ERPs, CRMs, and diverse business applications.
What are Zoho Creator's most valuable features?Zoho Creator's implementation spans industries including healthcare, where it's used for patient data management and logistics for inventory tracking. In manufacturing, it's leveraged for ERP solutions, while in education it supports student records management. Common applications include payroll systems, employee records, and integration with platforms like Shopify and Oracle. This low-code platform allows rapid development tailored to specific industry requirements.
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