UserVoice and Sprinklr are competing products focused on enhancing customer engagement. UserVoice's competitive pricing and support make it attractive to smaller teams, while Sprinklr's comprehensive features make it appealing to larger enterprises.
Features: UserVoice offers customer feedback management, customizable dashboards, and easy integration with existing tools. Sprinklr provides advanced social media management, robust analytics, and multi-channel support.
Ease of Deployment and Customer Service: UserVoice is known for an easy setup and strong customer support. Sprinklr, requiring a more complex initial setup, offers scalable solutions and dedicated support.
Pricing and ROI: UserVoice offers a lower setup cost suited for small to medium businesses. Sprinklr, though more expensive, justifies its cost with enhanced features and a promising ROI for large enterprises.
| Product | Market Share (%) |
|---|---|
| Sprinklr | 10.5% |
| UserVoice | 3.5% |
| Other | 86.0% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 5 |
| Large Enterprise | 6 |
Sprinklr provides a comprehensive Unified-CXM Platform offering AI analytics, automation, integration with CRMs, and social media management to enhance customer interactions and operational efficiency.
Sprinklr is designed to support data-driven decisions by offering tools for social media management, content scheduling, and automation. It allows businesses to seamlessly manage customer interactions across channels, leveraging custom rule engines and AI analytics. While its customization, reporting, and case management features are appreciated, improvements in integrations and live support are noted. Users find onboarding complex and seek a more streamlined interface and advanced features like enhanced CRM interaction and post-editing capabilities. The platform is particularly useful in managing omnichannel engagement, integrating platforms like Facebook, WhatsApp, LinkedIn, YouTube, and Instagram, and providing extensive analytics and reporting.
What are the key features of Sprinklr?Sprinklr is particularly effective for industries like cryptocurrency, where managing customer interactions via chatbots, live agents, and integrated platforms such as Facebook and WhatsApp is vital. Businesses use it for social listening, analytics, and advertising on platforms like LinkedIn and Instagram, benefiting from modules focused on care, engagement, listening, and advertising.
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