UserVoice and Sprinklr compete in customer feedback and engagement management, focusing on enhancing user experience. Sprinklr appears more appealing due to its comprehensive feature set despite higher costs.
Features: UserVoice is appreciated for its seamless integration with existing workflows, intuitive dashboard, and actionable insights in feedback management. Sprinklr includes integrated social media management, advanced analytics capabilities, and multi-channel communication options, featuring a holistic approach to customer engagement.
Ease of Deployment and Customer Service: UserVoice provides a straightforward deployment process with responsive customer service addressing issues rapidly. Sprinklr's deployment is more complex, necessitating time investment, but offset by dedicated support offering in-depth assistance ensuring organizational understanding of deployment complexities.
Pricing and ROI: UserVoice offers a cost-effective solution with clear ROI, focusing on feedback handling and support, with less expensive setup appealing to organizations seeking efficient feedback management. Sprinklr's higher setup costs reflect its expansive feature offerings, promising substantial ROI through advanced analytics and multi-channel capabilities, justifying its initial investment for many businesses.
| Product | Market Share (%) |
|---|---|
| Sprinklr | 8.7% |
| UserVoice | 5.9% |
| Other | 85.4% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 5 |
| Large Enterprise | 6 |
Sprinklr provides a comprehensive Unified-CXM Platform offering AI analytics, automation, integration with CRMs, and social media management to enhance customer interactions and operational efficiency.
Sprinklr is designed to support data-driven decisions by offering tools for social media management, content scheduling, and automation. It allows businesses to seamlessly manage customer interactions across channels, leveraging custom rule engines and AI analytics. While its customization, reporting, and case management features are appreciated, improvements in integrations and live support are noted. Users find onboarding complex and seek a more streamlined interface and advanced features like enhanced CRM interaction and post-editing capabilities. The platform is particularly useful in managing omnichannel engagement, integrating platforms like Facebook, WhatsApp, LinkedIn, YouTube, and Instagram, and providing extensive analytics and reporting.
What are the key features of Sprinklr?Sprinklr is particularly effective for industries like cryptocurrency, where managing customer interactions via chatbots, live agents, and integrated platforms such as Facebook and WhatsApp is vital. Businesses use it for social listening, analytics, and advertising on platforms like LinkedIn and Instagram, benefiting from modules focused on care, engagement, listening, and advertising.
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