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UserVoice Reviews

Vendor: UserVoice
4.3 out of 5
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What is UserVoice?

From scalable support with automated answers to common questions and support ticketing, to staying on top of churn (and drive word-of-mouth referrals) with satisfaction surveys, to in-depth product feedback we'll give you all the tools to fully engage and understand your users. Everything you need to build a healthy SaaS or mobile app business. It only takes a few minutes to embed a UserVoice widget, or mobile SDK, into your app giving you have a comprehensive solution for anything your users can throw at you.
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Buyer's Guide
Qualtrics XM Platform vs. UserVoice
March 2026
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Helped 885,264 peers since 2012

Featured UserVoice reviews

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UserVoice mindshare

As of March 2026, the mindshare of UserVoice in the Customer Feedback Management category stands at 5.0%, down from 8.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Customer Feedback Management Mindshare Distribution
ProductMindshare (%)
UserVoice5.0%
Qualtrics XM Platform13.5%
Sprinklr10.5%
Other71.0%
Customer Feedback Management
 
 
Key learnings from peers
Last updated Mar 25, 2026

Valuable Features

  • "If your core team of support and content managers adopts this platform and works within its structure, they'll benefit from a clean, easy-to-handle interface that grows quickly and makes their lives much easier!"
  • "I can respond to customers extremely fast, which helps reinforce our company's image and culture as a friendly and responsive startup."
  • "It has helped us to improve our response time to users, thus giving them a better experience from support."

Room for Improvement

  • "We were told by UserVoice that there was not a way to control who could see what content on a KB at the article level, and so parts of the information available on the KB (for example, the article about logging in and password setup) was not applicable to a large section of our clients (who had a custom login screen), and therefore caused lots of confusion."
  • "Right now, I can only respond to customers. I really want the ability to compose and send a message to individual customers prior to them contacting us."
  • "The idea forum is lacking in features, it doesn’t allow you to attached files when commenting on an idea."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our UserVoice Buyer's Guide for additional reliable information.

UserVoice customers

PicCollage, FullContact, Bing Ads, zynga, Microsoft, Zillow, hootsuite, Sephora

Product Categories

Product Categories
Customer Feedback Management
 
UserVoice Reviews Summary
Author infoRatingReview Summary
Director of Client Support at a healthcare company with 51-200 employees4.0I found UserVoice's ticketing and knowledge base invaluable for client self-help and documentation. It's a great value, but I wish it offered more granular content privacy controls for clients with custom builds, as current limitations cause confusion.
Customer Care Associate at a marketing services firm with 51-200 employees3.5I find this solution intuitive and quick, especially with canned responses saving time. It helps me respond fast. However, I really need the ability to proactively message customers; that feature is currently absent and a pain for me.
Digital Marketing Apprentice at a tech services company with 51-200 employees4.5I found it improved our response times with ticket insights and a knowledge base. Setup was initially complex, but it’s stable, though the idea forum needs attachment features. Customer support is decent.
Director at a leisure / travel company with 51-200 employees5.0No summary available
Product Manager at a tech services company with 51-200 employeesNo summary available