We performed a comparison between Splashtop Remote Support and TeamViewer based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."The ability to use mobile devices is helpful because we can support our clients from anywhere."
"The solution is very fast."
"The tool's most valuable features are pricing and easy management."
"The initial setup is simple."
"The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen."
"The product and platform work well. That is why I have stay with them so long. The stability has typically been good."
"The most important feature of TeamViewer is its ease of use."
"It's very easy to set up."
"It's a user-friendly product."
"I have been satisfied with TeamViewer overall."
"The quality of the call and the quality of the sharing have been excellent."
"The product allows easy access to any system in case of any issues."
"Splashtop Remote Support needs to improve customization."
"The solution should add more options and tools for shortcuts, administration, etc."
"The integration features could be better."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"Sometimes, the app can be a little cumbersome when accessing certain aspects of the program."
"It's pretty limited on the options they have."
"I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them."
"The solution could have better scalability."
"Voice communication and screen communication or face-to-face communication could be improved."
"TeamViewer can improve connectivity. I had some problems connecting to my clients and now I use AnyDesk."
"You can't configure multiple, unattended control passwords on the Mac. On the Mac, there's only one. On Windows, there are multiple unattended control passwords. I have people in different departments. My infrastructure people need to control a server and my developers may need to go into that same server. But I don't want them to have the same password... on the Mac, it can be done but it's extremely clunky and problematic."
"Support for mobile devices from Linux has been missing since the Native client was rolled out. This was a nice option, especially when trying to walk somebody who was struggling to understand something on their phone."
Splashtop Remote Support is ranked 17th in Remote Access with 4 reviews while TeamViewer is ranked 1st in Remote Access with 84 reviews. Splashtop Remote Support is rated 8.0, while TeamViewer is rated 8.6. The top reviewer of Splashtop Remote Support writes "Offers remote support and management is easy ". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". Splashtop Remote Support is most compared with Microsoft Remote Desktop Services, Parallels Access, LogMeIn Rescue, ConnectWise ScreenConnect and Dameware Remote Support, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and LogMeIn Central.
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