"The initial setup is simple."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"I don't know of any performance problems with TeamViewer - generally, it's a stable product."
"The product is quite stable. The performance is good."
"The pilot feature is what stands out the most. I love the ability to use the pilot feature for remote inspections. The augmented portion of the software comes in handy when I have to assist my inspectors. They use the app in the field, and they show me what they're seeing through their phones."
"I have been satisfied with TeamViewer overall."
"The most important feature of TeamViewer is its ease of use."
"I have found the solution to be user-friendly even for beginners. It is not that sophisticated. There are different types of security features available, such as encryption and random machine ID."
"TeamViewer is a step ahead of solutions like, for example, AnyDesk."
"TeamViewer is fast and easy to manipulate."
"The integration features could be better."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."
"They should release features such as Augmented Reality into both plain and standard versions of TeamViewer."
"One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine."
"The solution could have better scalability."
"There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."
"TeamViewer could be more secure."
"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."
"TeamViewer is expensive, and you get a limited number of connections for your money."
Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.
TeamViewer lets you connect to any PC or server around the world within a few seconds. Remote control a partners PC as if you were sitting in front of it. Available in over 30 languages, TeamViewer is one of the world's most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer's product portfolio.
Splashtop Remote Support is ranked 15th in Remote Access with 2 reviews while TeamViewer is ranked 2nd in Remote Access with 9 reviews. Splashtop Remote Support is rated 8.6, while TeamViewer is rated 8.4. The top reviewer of Splashtop Remote Support writes "A feature-rich, cost-effective solution to help assist our clients, even using our mobile devices". On the other hand, the top reviewer of TeamViewer writes "Very helpful for tech support with good stability and scalability". Splashtop Remote Support is most compared with Parallels Access, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops, Check Point Remote Access VPN and Dameware Remote Support, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops, Zoom and GoToMyPC. See our Splashtop Remote Support vs. TeamViewer report.
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