Spiceworks vs Zendesk Support comparison

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4,360 views|2,676 comparisons
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507 views|316 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Spiceworks and Zendesk Support based on real PeerSpot user reviews.

Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Spiceworks vs. Zendesk Support Report (Updated: November 2022).
657,397 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status.""Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor.""If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place.""It's easy to understand.""Spiceworks is generic and free."

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"We rarely had issues with Zendesk.""The initial setup is simple and straightforward.""The feature to move over my customer experience team tickets for different specialists is very valuable for my team.""It's very convenient to use."

More Zendesk Support Pros →

Cons
"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it.""Since Spiceworks is a free tool, it's not very scriptable or customizable.""I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance.""Sometimes, it can be difficult to integrate what you need.""One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."

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"The solution could integrate better with QR codes from some websites such as Facebook.""You couldn't give administrative access to new hires.""Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful.""They have something called Zendesk Explore, which isn't as good as what they had in place previously."

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Pricing and Cost Advice
  • "It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."
  • "Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."
  • More Spiceworks Pricing and Cost Advice →

  • "The price is very competitive."
  • More Zendesk Support Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any… more »
    Top Answer:One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels… more »
    Top Answer:If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently… more »
    Top Answer:Zendesk used to have a whole reporting tool, which they have actually terminated. That has been a small blow for us, however, it used to be a feature where they had that tool that allowed you to just… more »
    Ranking
    15th
    out of 58 in Help Desk Software
    Views
    4,360
    Comparisons
    2,676
    Reviews
    5
    Average Words per Review
    584
    Rating
    6.2
    18th
    out of 58 in Help Desk Software
    Views
    507
    Comparisons
    316
    Reviews
    4
    Average Words per Review
    682
    Rating
    8.8
    Comparisons
    Learn More
    Overview
    From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

    Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

    Offer
    Learn more about Spiceworks
    Learn more about Zendesk Support
    Sample Customers
    Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
    Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
    Top Industries
    REVIEWERS
    Manufacturing Company17%
    Construction Company10%
    Educational Organization7%
    Transportation Company7%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Comms Service Provider14%
    Government9%
    Educational Organization7%
    VISITORS READING REVIEWS
    Computer Software Company14%
    Educational Organization8%
    Comms Service Provider8%
    Performing Arts8%
    Company Size
    REVIEWERS
    Small Business50%
    Midsize Enterprise30%
    Large Enterprise20%
    VISITORS READING REVIEWS
    Small Business33%
    Midsize Enterprise15%
    Large Enterprise52%
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise11%
    Large Enterprise60%
    Buyer's Guide
    Spiceworks vs. Zendesk Support
    November 2022
    Find out what your peers are saying about Spiceworks vs. Zendesk Support and other solutions. Updated: November 2022.
    657,397 professionals have used our research since 2012.

    Spiceworks is ranked 15th in Help Desk Software with 5 reviews while Zendesk Support is ranked 18th in Help Desk Software with 4 reviews. Spiceworks is rated 6.2, while Zendesk Support is rated 8.8. The top reviewer of Spiceworks writes "Helpful for ticketing and visibility, but doesn't remove unused devices automatically". On the other hand, the top reviewer of Zendesk Support writes "Straightforward, very transparent, and very well organized". Spiceworks is most compared with Zabbix, Lansweeper, ServiceNow, JIRA Service Management and SolarWinds NPM, whereas Zendesk Support is most compared with Microsoft Dynamics CRM, Zoho Desk, ConnectWise Manage, BMC Helix ITSM and Kustomer. See our Spiceworks vs. Zendesk Support report.

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.