We performed a comparison between N-able N-central and Spiceworks based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The support is at a good level. So normally, we can always get to a solution when we are stuck with some monitoring problems that we encounter."
"It's a very robust product. They're continuing to invest and put new enhancements into the product. They're very open about what their roadmap is, which is very good for us because then as a business, we can plan."
"I like the remote connectivity, reporting suite, and patch management module."
"The solution's service is good."
"The most valuable feature of N-able N-central is the many options it has."
"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."
"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."
"Helpdesk and inventory are both equally valuable, and they form the true core of the product."
"The solution is easy to use and easy to manage."
"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."
"It was easy to integrate Spiceworks with our existing setup."
"It's easy to understand."
"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."
"N-able N-central could improve the remote access, my technicians have complained about it. They have used other free tools instead to compensate, such as TeamViewer. Additionally, when using remote access on the web, it is lacking reports."
"The solution's overall integration should be improved."
"The support from our direct team is very good, but the support from their day-to-day ongoing help desk isn't that good. They have still got some work to do on that, but they have been focusing on that a lot over the last number of years. So, it has gotten a lot better than it was."
"There is room for improvement in the development of custom monitoring services."
"The integration with other applications could be better."
"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."
"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."
"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."
"Sometimes, it can be difficult to integrate what you need."
"Since Spiceworks is a free tool, it's not very scriptable or customizable."
"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."
"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."
"The GUI must be improved."
N-able N-central is ranked 5th in Remote Monitoring and Management (RMM) with 5 reviews while Spiceworks is ranked 32nd in IT Infrastructure Monitoring with 47 reviews. N-able N-central is rated 9.0, while Spiceworks is rated 7.8. The top reviewer of N-able N-central writes "User-friendly graphical user interface and offers versatile functionality". On the other hand, the top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows and categorization ". N-able N-central is most compared with N-able N-sight Remote Monitoring & Management, NinjaOne, Atera, ManageEngine Endpoint Central and ConnectWise Automate, whereas Spiceworks is most compared with Zabbix, Lansweeper, ServiceNow, Freshdesk and ManageEngine ServiceDesk Plus.
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If you are looking for desktops, mobiles and server management, you can employ ManageEngine Desktop Central, which will help you to manage 50 endpoints completely free. If you are looking for exclusive MDM solution try ManageEngine Mobile Device Manager Plus. If you are looking for exclusive patch management solution try ManageEngine Patch Manager Plus which is free for 25 desktops.
Thanks, @tupham, we have already gone through this exercise.
Pricing is not the issue, we require a feature by feature comparison so we can determine best fit.
Thanks, All.
I have looked at Gartner and have downloaded teh AirWatch brochure for my IT Team Leader to look at.
Regards
Stephen
I have no idea about Solarwinds and Spiceworks. Airwatch is enterprise mobility management can manage desktops and cabalities are given in AirWatch website.
Your first best bet is to look at the Gartner Magic Quadrant for EMM, this will list pros and conns for the top tier of mdm/eem companies, buying a product on price is never a good idea, you need to look at what the clients needs, how many users, what the user cases show and then decide. Yes AIrWatch is the leader for several years now, again prices depend on needs.
Airwatch plays in a totally different market that the other 2. Some say the 2 two are incomparable.
Solarwinds is expensive. Spiceworks NPM is free.
Agree with Antonio. Plus, if you’re talking about client desktop management, I think you might be missing better players.
You are comparing 3 different products.
Solarwinds play in the major league of NMS.
Spiceworks is adware and plays in the minor league.
Airwatch is an MDM/MAM product.
What is your goal?