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Skype for Business vs Webex vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Companies save significantly with Skype for Business, achieving ROI in six months despite initial costs, appreciating global connectivity.
Sentiment score
4.3
While some users struggled with ROI, others valued Webex for meetings, security, and reduced travel, enhancing operational benefits.
Sentiment score
6.9
Zoom Workplace Business boosts ROI by reducing costs, enhancing remote communication, ensuring data security, and increasing productivity worldwide.
We chose Webex for its security.
CTO at Trust-IT Solutions
We are able to cut our communication cost significantly and gain features we could have only dreamed of.
Team Lead at GE
Zoom definitely saves time and makes my work more efficient.
Senior Enterprise Account Executive at a tech company with 51-200 employees
I have seen a return on investment with Zoom Workplace Business, especially in terms of smooth meetings.
Data Engineer at a computer software company with 1,001-5,000 employees
 

Customer Service

Sentiment score
6.4
Microsoft support for Skype for Business is generally responsive and effective, with enterprise customers valuing priority service.
Sentiment score
6.8
Cisco's customer service is praised, but technical support feedback is mixed, with users noting varied response times and effectiveness.
Sentiment score
5.8
User experiences with Zoom Workplace Business support vary, with mixed reviews on responsiveness and effectiveness, and many handling issues independently.
The support was fine, but it was not a product of Webex per se; it was a product of the third-party we were working with.
Program Manager at a healthcare company with 5,001-10,000 employees
Webex supports our daily communication and collaboration needs, but not extensively, as all support is via our service center.
System Egineer at Degroof-Petercam
Zoom has one of the best customer support globally, very proactive and responsive, very solution-oriented and professional.
Team Lead at GE
If there's an issue, I reach out to their support, and they respond quickly without major problems.
Consultant at Obeve
There is a wealth of information available on the internet because many users have asked for support and the solutions are published online.
Business Director at central it
 

Scalability Issues

Sentiment score
7.3
Skype for Business scales well across organizations, supporting various user bases, though some note issues in larger conferences.
Sentiment score
7.1
Webex is scalable, supporting small to large teams, but some report stability issues in larger deployments.
Sentiment score
7.3
Zoom Workplace Business is scalable, reliable for large virtual events, though user experience varies by licensing and settings.
Webex is very scalable, and I do not think that our organization has ever reached its limit.
CTO at Trust-IT Solutions
I believe Webex should be performing fine scalability-wise since when we called, we should have been more than 20 in the call together.
Web Designer / Developer & Creative Professional at Federal University of Technology Akure
Scalability is good.
Product Manager at a computer software company with 51-200 employees
Microsoft Teams automatically removes noise.
Business Director at central it
It would be ideal if there was an automatic scaling option where you could pay for increased capacity as needed.
Consultant at Obeve
 

Stability Issues

Sentiment score
6.8
Skype for Business is generally stable but can suffer from call quality issues, dropped calls, and missing features.
Sentiment score
7.5
Webex is generally reliable with strong stability, experiencing minor connectivity issues occasionally due to external network factors.
Sentiment score
7.9
Zoom Workplace Business is highly stable and reliable, with minor issues primarily due to user network and bandwidth limitations.
I would rate its stability as ten.
CTO at Trust-IT Solutions
I didn't have any problem with Zoom, and overall with Zoom, there are no connection issues, stability, or performance problems.
Corporate Development Manager at Komagene
It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.
Director at a consultancy with 11-50 employees
Zoom Workplace Business is stable in my experience.
Data Engineer at a computer software company with 1,001-5,000 employees
 

Room For Improvement

Skype for Business struggles with interoperability, reliability, and needs enhancements in integration, features, and user experience compared to newer platforms.
Webex requires enhancements in usability, connectivity, integration, interface design, pricing, support, scalability, and flexibility for better user experience.
Zoom Workplace Business needs interface improvements, better third-party integrations, enhanced video quality, pricing, security, and advanced collaborative features.
The application tends to select the internal microphone on devices rather than detecting external headphones.
Executive at a government with 201-500 employees
Zoom has a big advantage in simplicity, especially for the other side to connect to a session.
CTO at Trust-IT Solutions
Connecting to Webex can be technical, and it would be beneficial to have a way to connect anonymously using a simple code instead of going through microphone issues.
Web Designer / Developer & Creative Professional at Federal University of Technology Akure
The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
Program Manager at a healthcare company with 5,001-10,000 employees
Creating different teams or channels for specific people, rather than including the entire organization, would be really helpful.
Data Engineer at a computer software company with 1,001-5,000 employees
For students, it would be beneficial to have access through the university for longer meetings.
Student at a university with 201-500 employees
Sometimes there's an issue with changing links to meetings if someone is the organizer and then they're not anymore.
Customer Success Manager at PeerSpot
 

Setup Cost

Enterprise buyers should note Skype for Business pricing varies, with competitive options available, especially bundled with Office 365.
Webex costs vary by features and user numbers, often higher than competitors unless bundled with Cisco infrastructure.
Zoom Workplace Business offers flexible pricing with free and paid plans, though concerns exist about limited free version time.
The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
Program Manager at a healthcare company with 5,001-10,000 employees
Webex is expensive.
CTO at Trust-IT Solutions
Zoom Workplace Business is one of the most cost-effective online meeting solutions and virtual meeting solutions.
Team Lead at GE
For education use, having more affordable access through institutions would be beneficial.
Student at a university with 201-500 employees
Zoom could make its pricing more reasonable for individual users.
Finance, Budget & Management Information Systems Reporting Divisional Head (Ibg) at a financial services firm with 10,001+ employees
 

Valuable Features

Skype for Business enhances collaboration with Microsoft integration, conferencing, VoIP, and support for remote work on multiple devices.
Webex is praised for its user-friendly interface, security, seamless integration, and versatile conferencing features meeting diverse needs.
Zoom Workplace Business excels in quality, productivity, security, capacity, and integration, making it ideal for remote and hybrid work.
The conversation history feature in Skype for Business is particularly useful because it links with Outlook.
Executive at a government with 201-500 employees
It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible.
Senior Consultant at a consultancy with 10,001+ employees
The number one reason we chose Webex was the security features.
CTO at Trust-IT Solutions
The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
Program Manager at a healthcare company with 5,001-10,000 employees
I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable.
Student at a university with 201-500 employees
the ability to share your screen
Customer Success Manager at PeerSpot
Zoom is user-friendly, straightforward, and easy to connect with.
Finance, Budget & Management Information Systems Reporting Divisional Head (Ibg) at a financial services firm with 10,001+ employees
 

Mindshare comparison

As of April 2026, in the Virtual Meetings category, the mindshare of Skype for Business is 4.3%, down from 13.3% compared to the previous year. The mindshare of Webex is 5.7%, down from 18.3% compared to the previous year. The mindshare of Zoom Workplace Business is 7.7%, down from 11.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Zoom Workplace Business7.7%
Webex5.7%
Skype for Business4.3%
Other82.3%
Virtual Meetings
 

Featured Reviews

reviewer1854369 - PeerSpot reviewer
Executive at a government with 201-500 employees
Relying on dependable communication features for efficient collaboration
I work with Microsoft Exchange. We use Microsoft Azure, though I am not involved with the back-end operations. I work with Microsoft Exchange and ServiceNow for the service desk. I do not work with Cloud Observability or Automation Engine. We use Microsoft Copilot with Teams. We do not use Microsoft Security Copilot as it is not cloud-based. We have moved from Skype for Business to Teams recently, though some of us still use Skype for Business because it is convenient. Skype for Business is particularly useful for remoting onto people's devices. I prefer Skype for Business over Teams for screen sharing. Sometimes there are compatibility issues when running Microsoft Teams and Skype for Business together. Phone calls in Teams might ring and then go silent, or the microphone might not detect calls from either application. I rate Skype for Business a 9 out of 10 because it works effectively with minimal issues.
Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Collaborating in hybrid incident calls has become faster while the meeting interface still needs fixes
The best features are the ability to schedule meetings and launch ad hoc meetings. Additionally, we can create breakout rooms within the meeting itself, which is another excellent feature. Whenever we have production issues, many teams join a single Webex call. Sometimes we need to group together as separate smaller groups and work in parallel to identify the production issues. In those cases, we create Webex breakout rooms and each member joins the corresponding breakout session to progress on their task. Webex helps significantly in the hybrid environment. When we are working from home, it is very easy for us to meet with other team members and the management to get in touch and progress. Webex improves communication because even if we are working from home, we can connect with people and talk to them on a video call. It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible. Audio and video quality is excellent for Webex. It has saved considerable time in terms of incident remediation. Whenever we have issues, we jump on a call and work together in parallel. This approach saves time and improves efficiency.
Yifate Yusuf - PeerSpot reviewer
Team Lead at GE
Unified communication has transformed our collaboration and consistently boosts project delivery
The best features Zoom Workplace Business offers include screen sharing, clear video and audio, online meetings, large-scale events, call management, mobile apps, unified communication platform, and collaboration. The feature I find myself using the most is an AI-powered collaboration platform that is used to streamline communication, increase employee engagement, optimize in-person time, and improve productivity. The screen sharing is very effective and a helpful tool where we are able to screen share with our colleagues and discuss different tasks and project management ideas. Collaboration has become very efficient, and remote working has also become efficient and prevalent in my organization. We have been able to save a lot of time using Zoom Workplace Business. It has been a game-changer. Zoom Workplace Business elevates the experience with Zoom AI Companion included at no additional cost. It is designed to help employees be more productive, collaborate better, enhance their skills, and unlock time savings.
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886,932 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
19%
Marketing Services Firm
11%
Comms Service Provider
10%
Manufacturing Company
9%
Financial Services Firm
18%
Marketing Services Firm
10%
Construction Company
9%
Religious Institution
8%
Performing Arts
12%
Financial Services Firm
9%
Marketing Services Firm
8%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise19
Large Enterprise27
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise25
Large Enterprise62
By reviewers
Company SizeCount
Small Business101
Midsize Enterprise33
Large Enterprise105
 

Questions from the Community

What is your experience regarding pricing and costs for Skype for Business?
Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it ...
What needs improvement with Skype for Business?
I cannot think of many ways in which Skype for Business could improve in general. It works fairly efficiently for our...
What is your primary use case for Skype for Business?
We use Skype for Business for internal meetings, conference calls, remoting into PCs, and phone calls. Our virtual me...
What do you like most about Webex?
Webex improved our overall team collaboration.
What is your experience regarding pricing and costs for Webex?
From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I wan...
What needs improvement with Webex?
Webex can be simplified in terms of user interface, where many features should be displayed in a compact view, with s...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. ...
What is your experience regarding pricing and costs for Zoom?
I cannot say anything about pricing, setup costs, and licensing of Zoom Workplace Business since it is handled global...
 

Also Known As

Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
Cisco Spark
No data available
 

Overview

 

Sample Customers

EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings. Updated: March 2026.
886,932 professionals have used our research since 2012.