Skype for Business vs Webex vs Zoom comparison

Microsoft and Cisco are both solutions in the Virtual Meetings category. Microsoft is ranked #3 with an average rating of 7.7, while Cisco is ranked #2 with an average rating of 8.0. Microsoft holds a 13.2% mindshare in VM, compared to Cisco’s 17.1% mindshare. Additionally, 79% of Microsoft users are willing to recommend the solution, compared to 86% of Cisco users who would recommend it.

Skype for Business

Read 62 Skype for Business reviews

2,218 Views
904 Comparison Views

79% willing to recommend

Webex

Read 124 Webex reviews

3,208 Views
1,404 Comparison Views

86% willing to recommend

Zoom

Read 215 Zoom reviews

5,977 Views
1,083 Comparison Views

95% willing to recommend

Skype for Business

Webex

Zoom

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Skype for Business, Webex, and Zoom based on real PeerSpot user reviews.

Find out what your peers are saying about Zoom Video Communications, Cisco, Microsoft and others in Virtual Meetings.

To learn more, read our detailed Virtual Meetings Report (Updated: April 2025).

Buyer's Guide

Virtual Meetings

April 2025

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Helped 850,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of May 2025, in the Virtual Meetings category, the mindshare of Skype for Business is 13.2%, up from 8.6% compared to the previous year. The mindshare of Webex is 17.1%, up from 15.4% compared to the previous year. The mindshare of Zoom is 11.2%, down from 13.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Magdalena Teodorczuk

Senior at Krajowy Depozyt Papierów Wartosciowych S.A.

Offers great audio and video quality for virtual meetings

I like the instant messaging feature in the product since I prefer to use the chat functionalities provided by the solution. It is easy to integrate the product with some of the other solutions in the market. I rate the integration capabilities of the product a ten out of ten. The product's user interface is user-friendly. I use the product at a personal level, so I can't speak about the support it provides for the maintenance part. I rate the overall tool a ten out of ten.

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AlexandruCioruta

Senior manager at Ernst & Young

Used to conduct online third-party client meetings or third-party vendor meetings

The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it. I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings. Overall, I rate the solution a nine out of ten.

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Kallol Chaudhuri

Principal Consultant at Oracle

Helped us tremendously in collaborating with each other and getting our work done and offers the breakout rooms feature.

We are a team located across various locations. Not in the same geographic location. We are distributed. And it's not possible to physically travel and meet people. Sometimes it's simply not possible. But Zoom has helped us tremendously in collaborating with each other and getting our work done. Without Zoom, it would have been very, very difficult. The breakout rooms feature is also helpful. For example, I have a meeting attended by hundreds of people and want to create subgroups. I typically use it for different role-play scenarios during training if we are trying to conduct some training on presentation skills. So there's a large group, which is initially trained by an instructor. Then you get instructions that the room will be split into smaller breakout rooms. I'll give you a topic, and you'll practice in these smaller groups. That's one way I use it. So it's like a simulation of a real brainstorming session I'd have in a physical space.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Our employees use this solution for a communal space to collaborate for organizational decision making."

"The most valuable features are the history tracking which allows us to see who participated and who didn't in the meetings as well as the integration with Outlook."

"The most valuable feature is how useful it has been for virtual meetings during the pandemic."

"Scalability-wise, I rate the solution a nine out of ten...Stability-wise, I rate the solution a ten out of ten."

"It has benefited my organization because I can use it on the phone, I can use it on a laptop, wherever I want. The communication channel is very easy now and I can call and chat. It's experienced. Together, my team manages everything. It's very easy."

"Using this solution has helped us to cut long distance calls, as well as video services from third parties."

"The solution is stable and scalable."

"The product helps me make international calls."

More Skype for Business pros

"Cisco is a pioneer in this particular technology. The features and technology have been adopted and they have been integrated with other solutions."

"The most valuable features are video conferencing, the integration with Outlook, and scheduling meetings."

"Team members do not need to use public solutions to collaborate on complex projects, share files and screens."

"The installation of Webex is simple. You only need to click an executable file to run it. it is very easy."

"Scalability-wise, I rate the solution a ten out of ten."

"We can easily connect the device and create a room and then we can call many devices."

"Webex improved our overall team collaboration."

"The most valuable features of Webex are the depth of the tone and the quality of the picture. I find them better than Teams or Zoom."

More Webex pros

"Zoom has facilitated our remote and hybrid meetings, particularly in the context of our agile processes such as scrum. In the past, estimating story points required physical presence in a room, where we would use visual cues or hand gestures. We can create polls with Zoom and share them with team members for direct input. The recording feature is also good. Additionally, features like whiteboarding allow for specific collaboration sessions tailored to different team members' needs. Auto-scheduling meetings and integration with Microsoft Outlook make organizing and attending meetings effortless. Overall, the product is good and convenient."

"Zoom is interoperable and user-friendly."

"The most valuable feature is that it's easy to use."

"It has efficient security features as well."

"The solution is stable and scalable."

"Zoom did everything that we needed it to do."

"The most valuable feature is the sharing capabilities. Whether it's a simple screen for PowerPoint or sharing videos, it works really well."

"Zoom is mobile-ready and easy to use."

More Zoom pros

Cons

"Sometimes the connection crashes, which is understandable if you are traveling. But, it would be nice if this could be stabilized somehow."

"Lacks a zoom-in feature for whoever is presenting."

"I don't recall coming across any big missing features."

"The video conferencing quality can be improved."

"I feel that the whole look and feel of Skype should be improved, including its user-friendliness. It should also improve its scalability."

"Skype for Business is not stable."

"If one of the users has a poor internet connection, this failure will compromise the meeting, causing delays and distortions in the communications."

"We are looking for a more collaborative tool, not only in terms of virtual meetings but also for teams to collaborate, share a document, work together, and all those types of things."

More Skype for Business cons

"Webex could improve the performance."

"We switched from Webex to Teams because there was a lag in the WebEx experience and also a lack of integration. Easy integration with a free email account like Microsoft or Google would be helpful."

"Some concerns are raised by the company's team when it comes to the screen portion of the tool. There is a need to hire engineers to deal with the aforementioned issue."

"The solution could improve by adding a survey or form feature to show for the users to be able to vote or answer any questions."

"The product's user interface is an area with shortcomings, making it an area where improvements are required."

"My biggest issue with the solution involves its price, which I find to be prohibitive for small governments and modest-sized schools."

"The performance of WebEx could be improved. If you're using it on a mobile device and on the laptop, you sometimes get glitches, where you've answered the call or joined a meeting on a laptop and your mobile device doesn't quite know what's going on. It may just be technical glitches, but it seems to be a bit shaky sometimes on mobile devices."

"I think it's very inconvenient to have to enter my email address all the time just to be a visitor."

More Webex cons

"Zoom could be improved by adding more dashboards."

"I can't speak to any missing features."

"Zoom could be more scalable."

"The recording capabilities may not be as good as WebEx, however, I can't be sure about that just yet."

"The only issue I have is that some clients have difficulty connecting to the audio side of things."

"Issues such as stability, particularly when many people are involved, may arise due to bandwidth rather than Zoom itself. However, Zoom could benefit from enhancements to manage large participant volumes."

"I can't think of any features that are lacking."

"It is difficult to see and control whether you're muted or not, so the interface should be improved."

More Zoom cons

Pricing and Cost Advice

"We have been able to save money by moving our conferencing solution to Skype for Business Conferencing."

"Previously, I did not use another solution."

"We had a license for every one of our users to use Skype for Business. The license we used was part of an overall Microsoft license package."

"The licensing is billed on a yearly basis."

"I use the product's open-source version."

"The cost of Skype for Business is incorporated into our Office 365 licenses."

"Skype for Business' pricing is reasonable."

"It may be considered costly for certain markets, such as in India."

More Skype for Business pricing and cost advice

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a six out of ten."

"I am using the free version of Webex."

"Webex is a cheaply priced tool."

"The price of Webex is in the middle range compared to the market."

"The price of the license depends a lot on the type of service required and whether it is for the entire company or only for a few users."

"I have recently switched to a different solution. WebEx is more costly. There are equivalent solutions at a lower cost."

"The cost is pretty high compared to the competitors."

"Price is the one area where Webex needs to improve relative to its competitors. It's difficult to sell to small and medium-sized businesses (SMB) because of the license price."

More Webex pricing and cost advice

"We are using the free version of the solution."

"I am using the free version of the solution. However, it has a time limit of 45 minutes for meetings. We do not have meetings longer than 45 minutes, it is fine for us."

"Zoom is free."

"It is reasonable. It has a monthly license."

"I am making yearly payments. So, I am paying 250 USD a year."

"The version I am using of Zoom is free."

"Licensing fees are paid on a yearly basis."

"The pricing is reasonable."

More Zoom pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

90%

Financial Services Firm

Government

Computer Software Company

Educational Organization

64%

Computer Software Company

Government

Financial Services Firm

Educational Organization

90%

University

Financial Services Firm

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Skype for Business?

The solution’s video quality is fine.

See all answers

What is your experience regarding pricing and costs for Skype for Business?

Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it ...

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What needs improvement with Skype for Business?

The video quality could be improved, possibly due to internet connection issues. However, there is no significant wea...

See all answers

What do you like most about Webex?

Webex improved our overall team collaboration.

See all answers

What is your experience regarding pricing and costs for Webex?

Webex is expensive. If it weren't that expensive, we would probably use it for all our telecommunication needs, not j...

See all answers

What needs improvement with Webex?

Usability needs improvement. Webex is more complex compared to Zoom ( /products/zoom-reviews ). Zoom ( /products/zoom...

See all answers

LucidChart vs LucidSpark for brainstorming sessions over Zoom

Hi @Krista Thompson - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. ...

See all answers

What do you like most about Zoom?

The product is scalable.

See all answers

What is your experience regarding pricing and costs for Zoom?

I find Zoom's pricing to be moderate, rating it a five on a scale of one to 10. While organizations might not have is...

See all answers

Comparisons

Cisco Unified Communications vs Skype for Business

Compared 26% of the time

TeamViewer vs Skype for Business

Compared 15% of the time

GoToMeeting vs Skype for Business

Compared 7% of the time

Cisco Jabber vs Skype for Business

Compared 4% of the time

Cisco Meeting Server vs Skype for Business

Compared 3% of the time

More Skype for Business Competitors

Cisco Meeting Server vs Webex

Compared 16% of the time

Adobe Connect vs Webex

Compared 12% of the time

TeamViewer vs Webex

Compared 10% of the time

Cisco TelePresence vs Webex

Compared 4% of the time

GoToWebinar vs Webex

Compared 4% of the time

More Webex Competitors

TeamViewer vs Zoom

Compared 8% of the time

ON24 Platform vs Zoom

Compared 6% of the time

GoToMeeting vs Zoom

Compared 5% of the time

Polycom RealPresence Desktop vs Zoom

Compared 5% of the time

Zoho Meeting vs Zoom

Compared 5% of the time

More Zoom Competitors

Product Reports

Buyer's Guide

Skype for Business

April 2025

Download Skype for Business product report

Buyer's Guide

Webex

April 2025

Download Webex product report

Buyer's Guide

Zoom

April 2025

Download Zoom product report

Also Known As

Skype for Business Plan 1, Skype for Business Plan 2, Lync Server

Cisco Spark

No data available

Overview

Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.

Microsoft

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Cisco

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

Zoom Video Communications

Sample Customers

EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies

Find out what your peers are saying about Zoom Video Communications, Cisco, Microsoft and others in Virtual Meetings. Updated: April 2025.

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