Skype for Business vs Webex vs Zoom Workplace Business comparison

Microsoft and Cisco are both solutions in the Virtual Meetings category. Microsoft is ranked #4 with an average rating of 8.1, while Cisco is ranked #2 with an average rating of 7.9. Microsoft holds a 11.7% mindshare in VM, compared to Cisco’s 15.1% mindshare. Additionally, 79% of Microsoft users are willing to recommend the solution, compared to 87% of Cisco users who would recommend it.

Skype for Business

Read 62 Skype for Business reviews

1,415 Views
990 Comparison Views

79% willing to recommend

Webex

Read 125 Webex reviews

1,879 Views
1,804 Comparison Views

87% willing to recommend

Zoom Workplace Business

Read 225 Zoom Workplace Business reviews

2,216 Views
2,150 Comparison Views

95% willing to recommend

Skype for Business

Webex

Zoom Workplace Business

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Skype for Business, Webex, and Zoom Workplace Business based on real PeerSpot user reviews.

Find out what your peers are saying about Zoom Video Communications, Cisco, Microsoft and others in Virtual Meetings.

To learn more, read our detailed Virtual Meetings Report (Updated: July 2025).

Buyer's Guide

Virtual Meetings

July 2025

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Helped 865,164 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of August 2025, in the Virtual Meetings category, the mindshare of Skype for Business is 11.7%, up from 8.1% compared to the previous year. The mindshare of Webex is 15.1%, down from 15.3% compared to the previous year. The mindshare of Zoom Workplace Business is 11.4%, down from 12.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Magdalena Teodorczuk

Senior at Krajowy Depozyt Papierów Wartosciowych S.A.

Offers great audio and video quality for virtual meetings

I like the instant messaging feature in the product since I prefer to use the chat functionalities provided by the solution. It is easy to integrate the product with some of the other solutions in the market. I rate the integration capabilities of the product a ten out of ten. The product's user interface is user-friendly. I use the product at a personal level, so I can't speak about the support it provides for the maintenance part. I rate the overall tool a ten out of ten.

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Wajid Khattak

Procurement Officer at Emerging Systems

Easy to use, enables remote meetings, and saves time and money

We deployed the product in our headquarters and connected our four plants. It enables us to meet remotely. We use the tool for remote meetings. I work in the manufacturing sector The product is easy to use. We are very comfortable with it. The video call features are compatible with different…

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Luiz Kazan

Head of Digital Solutions at a computer software company with 1,001-5,000 employees

Utilizing versatile features for efficient personal and work meetings

Zoom offers a number of interesting and valuable features. One of the most interesting is the ability to share only audio and provide ambient music without sharing a screen. The breakout room feature is much more developed than other solutions, allowing users to stay in the same meeting and move to different rooms and back to the main room. The sharing features are great for projecting people who should be in focus. Another valuable feature is the virtual entrance, which uses a username and password recognized by the Zoom system, showing the person's full name and ID. Additionally, the use of video and a good fixed background improves visibility compared to other applications. These features differentiate Zoom from others.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The quality of the meetings is very good."

"The most valuable features of Skype for Business include its persistent chat, Edge Server, Reverse Proxy, front-end server, back-end server, and business calling capabilities, among others."

"It has benefited my organization because I can use it on the phone, I can use it on a laptop, wherever I want. The communication channel is very easy now and I can call and chat. It's experienced. Together, my team manages everything. It's very easy."

"The tool's most valuable features are its audio and chat functions. They help us save time and have good telephone integration."

"I like the seamless integration to local telecommunications."

"I think Skype for Business is scalable. However, I believe Microsoft is discontinuing the Skype platform altogether, so I don't think it's super-relevant."

"You can do meetings of up to two hundred people in a single conversation."

"File sharing and email invitations for a conference. I can have a meeting with people at the opposite end of the Earth, sharing documentation; it is quite easy."

More Skype for Business pros

"The installation was straightforward."

"I like how Webex lets you zoom in and out on the presenter's screen. It's silly, but all the solutions have the same features, and I think WebEx is the only one that allows zoom."

"The most valuable features of the solution revolve around stability and performance."

"The GUI is nice and easy to operate."

"Webex is user-friendly."

"The chat and meeting scheduling features in Webex are most valuable for our team's productivity."

"The product is quite secure. Other products, such as Zoom, have had security issues raised in the media."

"The ability to join by phone is the most valuable feature. I also think that it's much simpler to use and it's a Cisco product so I think it's the industry standard."

More Webex pros

"The solution can scale easily."

"The initial setup was very easy...The solution is worth the money."

"The product quality is very good."

"The solution is easy to set up."

"The interface is good and integrates well."

"Zoom is the priority because other applications for communication and meetings have tricky and not user-friendly interfaces."

"The solution is easy to set up."

"The platform has a solid feature for scheduling short meetings worth 30 minutes."

More Zoom Workplace Business pros

Cons

"The solution has been discontinued by Microsoft."

"The solution isn't connected to Microsoft Teams, and I feel like there is better communication on that particular solution. The group capabilities are a bit less than Teams."

"If one of the users has a poor internet connection, this failure will compromise the meeting, causing delays and distortions in the communications."

"Microsoft Teams, as I see it now, is more useful than Skype for Business."

"I feel bored with the look and feel of the tool, so it should be changed."

"Skype for Business is not stable."

"Skype for Business could improve by having a document channel or repository. Microsoft Teams has a better repository place for documents that you can share with your team. You can access it anywhere from any device."

"The video quality could be improved, possibly due to internet connection issues."

More Skype for Business cons

"There is room for improvement in the chat history and search functionality in Webex, making it easier to find past conversations and commands by keywords."

"The solution's initial setup process is lengthy."

"There are too many issues with getting people connected to meetings."

"Webex could improve the performance."

"Sometimes the call quality is not that great. When you call in, especially in an international situation, or if you have people calling from different continents or geographical locations, there can be issues with the call itself."

"I would like for them to include a collaboration tool so that you can directly do a video call or audio call to your colleagues or anyone in the office."

"This solution would be much better if we could install an endpoint and have centralized management."

"Greater visibility beyond infrastructure metrics would be beneficial. We could leverage insights into business performance indicators as well. I believe that incorporating more predictive capabilities into Webex for the next version would be beneficial."

More Webex cons

"I would like to see them develop end-to-end encryption, like WhatsApp. That would improve the security of the software."

"The other thing I would add is maybe noise reduction. That could be improved. Everyone nowadays is working from home, so sometimes we hear the dog and stuff like that."

"Zoom lacks dashboards, more could be included."

"In Zoom meetings, video quality is an area of concern where improvements are required."

"Variable sound quality."

"Troubleshooting can be complicated."

"The only limitation in Zoom is related to the time limit for a call, which is about 40 minutes."

"Zoom could improve by being more user-friendly."

More Zoom Workplace Business cons

Pricing and Cost Advice

"We have been able to save money by moving our conferencing solution to Skype for Business Conferencing."

"It may be considered costly for certain markets, such as in India."

"The cost of Skype for Business is incorporated into our Office 365 licenses."

"We had a license for every one of our users to use Skype for Business. The license we used was part of an overall Microsoft license package."

"The licensing is billed on a yearly basis."

"It may be slightly costly, but the features are awesome."

"Skype for Business' pricing is reasonable."

"To realize value from the purchase of Skype Business, you need to take advantage of all the important functions of the program."

More Skype for Business pricing and cost advice

"We purchase the product's yearly license. It is expensive."

"There are no licensing fees."

"This is an expensive product compared to Teams and it should be cheaper."

"You need to make yearly payments towards the licensing charges of the product. You need to opt for a subscription-based licensing model for your organization. The product is a bit expensive."

"Webex is expensive, especially compared to Zoom or Google."

"I use the solution for free because I don't use the solution's enterprise version."

"For me, there is no licensing fee."

"I believe the license to be monthly."

More Webex pricing and cost advice

"We have an annual subscription to the solution. The price could be reduced."

"We generally have a strict budget so the pricing for Zoom is reasonable."

"It is reasonable. It has a monthly license."

"The annual price of approximately $200 for the solution is reasonable."

"The personal version is free. However, there are fees required to use the solution for business."

"I am using the free version of Zoom."

"The cost of Zoom is approximately $150 USD annually."

"I rate the product's pricing a seven out of ten. It is not affordable for small businesses."

More Zoom Workplace Business pricing and cost advice

See which vendors are best for you

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Top Industries

By visitors reading reviews

Manufacturing Company

17%

Government

10%

Financial Services Firm

Performing Arts

Government

13%

Computer Software Company

12%

Manufacturing Company

11%

Financial Services Firm

University

14%

Performing Arts

12%

Educational Organization

11%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Skype for Business?

The solution’s video quality is fine.

See all answers

What is your experience regarding pricing and costs for Skype for Business?

Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it ...

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What needs improvement with Skype for Business?

The video quality could be improved, possibly due to internet connection issues. However, there is no significant wea...

See all answers

What do you like most about Webex?

Webex improved our overall team collaboration.

See all answers

What is your experience regarding pricing and costs for Webex?

Webex is expensive. If it weren't that expensive, we would probably use it for all our telecommunication needs, not j...

See all answers

What needs improvement with Webex?

I would appreciate improvements in communication stability and performance. Sometimes we experience a poor communicat...

See all answers

LucidChart vs LucidSpark for brainstorming sessions over Zoom

Hi @Krista Thompson - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. ...

See all answers

What do you like most about Zoom?

The product is scalable.

See all answers

What is your experience regarding pricing and costs for Zoom?

Zoom offers a free version for up to forty minutes.

See all answers

Comparisons

Cisco Unified Communications vs Skype for Business

Compared 23% of the time

TeamViewer Business vs Skype for Business

Compared 18% of the time

GoToMeeting vs Skype for Business

Compared 7% of the time

Cisco Meeting Server vs Skype for Business

Compared 3% of the time

Cisco Jabber vs Skype for Business

Compared 3% of the time

More Skype for Business Competitors

Cisco Meeting Server vs Webex

Compared 16% of the time

Adobe Connect vs Webex

Compared 12% of the time

TeamViewer Business vs Webex

Compared 10% of the time

GoToWebinar vs Webex

Compared 5% of the time

join.me vs Webex

Compared 4% of the time

More Webex Competitors

Adobe Connect vs Zoom Workplace Business

Compared 8% of the time

TeamViewer Business vs Zoom Workplace Business

Compared 7% of the time

Zoho Meeting vs Zoom Workplace Business

Compared 5% of the time

FreeConferenceCall.com vs Zoom Workplace Business

Compared 5% of the time

Polycom RealPresence Desktop vs Zoom Workplace Business

Compared 5% of the time

More Zoom Workplace Business Competitors

Product Reports

Buyer's Guide

Skype for Business

July 2025

Download Skype for Business product report

Buyer's Guide

Webex

July 2025

Download Webex product report

Buyer's Guide

Zoom Workplace Business

July 2025

Download Zoom Workplace Business product report

Also Known As

Skype for Business Plan 1, Skype for Business Plan 2, Lync Server

Cisco Spark

No data available

Overview

Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.

Microsoft

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Cisco

Zoom Workplace Business enhances communication for teams with features like video conferencing, screen sharing, and security measures. Its intuitive interface supports seamless collaboration, making it a practical choice for remote work and digital meetings.

Zoom Workplace Business is designed for efficient communication through its user-friendly platform, offering essential tools like screen sharing, breakout rooms, and remote access. Its stability and ease of use across devices make it a beneficial choice for many organizations. While integrating well with popular apps, it also delivers secure meeting environments with high audio and video quality. There are areas for enhancement such as additional security features and improved support for file sharing. Users note a need for reduced bandwidth use, better audio noise filtering, and clarity in navigation options.

What are the key features of Zoom Workplace Business?

Video Conferencing: High-quality audio and video, suitable for large meetings.
Screen Sharing: Allows participants to display their screens for collaborative work.
Breakout Rooms: Facilitates smaller group discussions within a meeting.
Remote Access: Provides capabilities to manage meetings from different devices.
Integration: Connects seamlessly with apps like Outlook for enhanced productivity.

What benefits can users expect?

Enhanced Collaboration: Tools to boost teamwork and communication.
Security Measures: Features like authorized access and waiting rooms ensure secure meetings.
Flexibility Across Devices: Compatible with numerous devices for consistent experience.
Meeting Engagement: Features that support engaging and productive sessions.

In industries like education, healthcare, and corporate sectors, Zoom Workplace Business is widely used for webinars, client meetings, and internal communications. It supports online training, and remote work and enables companies to engage effectively with clients and employees scattered across locations. Many industries value its integration capabilities which streamline workflows and contribute to productivity.

Zoom Video Communications

Sample Customers

EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies

Find out what your peers are saying about Zoom Video Communications, Cisco, Microsoft and others in Virtual Meetings. Updated: July 2025.

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