Skype for Business vs Webex vs Zoom comparison

Microsoft and Cisco are both solutions in the Virtual Meetings category. Microsoft is ranked #4 with an average rating of 7.8, while Cisco is ranked #2 with an average rating of 7.9. Microsoft holds a 13.1% mindshare in VM, compared to Cisco’s 16.9% mindshare. Additionally, 79% of Microsoft users are willing to recommend the solution, compared to 86% of Cisco users who would recommend it.

Skype for Business

Read 62 Skype for Business reviews

1,590 Views
684 Comparison Views

79% willing to recommend

Webex

Read 124 Webex reviews

1,944 Views
1,094 Comparison Views

86% willing to recommend

Zoom

Read 225 Zoom reviews

4,129 Views
850 Comparison Views

95% willing to recommend

Skype for Business

Webex

Zoom

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Skype for Business, Webex, and Zoom based on real PeerSpot user reviews.

Find out what your peers are saying about Zoom Video Communications, Cisco, Microsoft and others in Virtual Meetings.

To learn more, read our detailed Virtual Meetings Report (Updated: May 2025).

Buyer's Guide

Virtual Meetings

May 2025

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Helped 857,162 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of June 2025, in the Virtual Meetings category, the mindshare of Skype for Business is 13.1%, up from 8.3% compared to the previous year. The mindshare of Webex is 16.9%, up from 15.5% compared to the previous year. The mindshare of Zoom is 11.2%, down from 13.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Markus Schweizer

Senior Strategy Advisor at Plat4mation

Has good telephone integration but technology is outdated

We use the product for conference calls. The tool's most valuable features are its audio and chat functions. They help us save time and have good telephone integration. The solution's functionality needs to be moved to Microsoft Teams. Its technology is outdated. I have been using the tool…

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Wajid Khattak

Procurement Officer at Emerging Systems

Easy to use, enables remote meetings, and saves time and money

We deployed the product in our headquarters and connected our four plants. It enables us to meet remotely. We use the tool for remote meetings. I work in the manufacturing sector The product is easy to use. We are very comfortable with it. The video call features are compatible with different…

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Luiz Kazan

Head of Digital Solutions at a computer software company with 1,001-5,000 employees

Utilizing versatile features for efficient personal and work meetings

Zoom offers a number of interesting and valuable features. One of the most interesting is the ability to share only audio and provide ambient music without sharing a screen. The breakout room feature is much more developed than other solutions, allowing users to stay in the same meeting and move to different rooms and back to the main room. The sharing features are great for projecting people who should be in focus. Another valuable feature is the virtual entrance, which uses a username and password recognized by the Zoom system, showing the person's full name and ID. Additionally, the use of video and a good fixed background improves visibility compared to other applications. These features differentiate Zoom from others.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"You can do meetings of up to two hundred people in a single conversation."

"File sharing and email invitations for a conference. I can have a meeting with people at the opposite end of the Earth, sharing documentation; it is quite easy."

"Using Skype allows us to connect with external agencies when a Skype call is set up and aids in sharing large files efficiently."

"I like the seamless integration to local telecommunications."

"The deployment is very fast."

"The most valuable feature of Skype for Business is overall it is an okay solution."

"The solution is scalable and is capable of working on every appliance on every operating system."

"I use the chat feature to communicate with my staff, which is very helpful."

More Skype for Business pros

"It is a scalable solution."

"It is user-friendly."

"We can easily connect the device and create a room and then we can call many devices."

"Lag-free video communication and virtual meeting software which runs smoothly."

"Scalability-wise, I rate the solution a ten out of ten."

"The stream is very smooth. That's what I like about Webex. Other video conference solutions like Zoom sometimes freeze and get buggy, but Webex doesn't."

"Doing presentations on the solution is very good. There isn't much they could do to improve this aspect. It's excellent."

"It allows me to conduct meetings, share files, record events, chat, and have presentations with co-workers."

More Webex pros

"Zoom has positively impacted my organization because it's essential for communication."

"Screen sharing is valuable. It is very easy to install, and there are 45 minutes free of charge."

"I have found the product to be scalable."

"The most valuable feature is how stable Zoom is. Compared to other collaboration tools, I haven't seen Zoom crash often. Zoom is also better in terms of security. From a usability perspective, a user's perspective, the overall experience of using Zoom is very good. It's a simple, fast, very seamless solution, and pretty lightweight."

"The whiteboard capabilities are great."

"I've never had to use tech support for it. It just works."

"You don't need to be technical in order to use it."

"Ability to record sessions."

More Zoom pros

Cons

"We would like to better customize our instructions within the Outlook plugin/invite, but we are unable to do so."

"There might be some invitation issues with Skype for Business."

"The cost of Skype for Business has room for improvement."

"Skype's overall connectivity functionality or ability is one area with room for improvement."

"I don't recall coming across any big missing features."

"I am not familiar with all of the features or whether they can hold conferences because we use Zoom for that. But, in my opinion, if they can do something similar to what Zoom is doing, it will be a complete solution."

"If one of the users has a poor internet connection, this failure will compromise the meeting, causing delays and distortions in the communications."

"The solution's functionality needs to be moved to Microsoft Teams. Its technology is outdated."

More Skype for Business cons

"When it was just two people trying to conference, it was easier. But now I see there are times when many people have to be on the call at the same time. That's definitely something that Webex can help with."

"The performance is not always good and could be improved."

"There is room for improvement in the chat history and search functionality in Webex, making it easier to find past conversations and commands by keywords."

"There is a small bug when it comes to connecting my Webex with my Outlook Calendar. Some meetings show up, and others don't. They should fix this bug."

"I would like to see additional online chat capabilities"

"There are too many issues with getting people connected to meetings."

"I would like to see more integration, with respect to some more unified communication activities."

"The GUI of Webex should be improved. The connectivity for putting people inside the meetings or entering meetings is to be improved."

More Webex cons

"They should remove any restriction of time."

"Zoom could be improved by adding more third-party integrations. They should also work on their virtual backgrounds. I think these could be more professional and creative."

"The solution is not very useful for chat and lacks highlighting functionality."

"Although I have not experienced this issue directly, I have heard that there are a lot of security issues with Zoom. Security is very important to us and I have read in the news, there have been a few security issues with them, which worries us in general. We have to update this solution to use it for business purposes soon. We have to check it with an independent security product to verify its safety."

"Security is something Zoom lacks. If you're trying to get proprietary buy-in and enterprise buy-in, security is the top priority. And even though the user interface is simple, every solution could use a tune-up in that department."

"The only limitation in Zoom is related to the time limit for a call, which is about 40 minutes."

"They could improve security more."

"I can't speak to any missing features."

More Zoom cons

Pricing and Cost Advice

"It may be considered costly for certain markets, such as in India."

"We negotiated a fair price with Microsoft. It is definitely worthwhile to negotiate with them for the best price for your solution."

"We purchased an open license."

"To realize value from the purchase of Skype Business, you need to take advantage of all the important functions of the program."

"I am using a corporate account for which I have not made any payments."

"Skype for Business' pricing is reasonable."

"We have been able to save money by moving our conferencing solution to Skype for Business Conferencing."

"The pricing is really good. It is quite affordable because it came with our Office 365. It is on a per-user license, which is nice. I quite like that they have made it very granular with all of their licensing."

More Skype for Business pricing and cost advice

"I rate the product price a five on a scale of one to ten, where one is high price, and ten is low price."

"The pricing of this solution is fine and I am satisfied with it."

"There is a license needed to use this solution."

"Features matter more than the price for us. As long as we get all the features we want and it fits our budget, then the price doesn't matter. I can't speak for other companies. We have tried other applications, and we run into some problems that we don't see in Webex."

"I am not aware of the pricing details."

"The solution is low-cost for a hybrid model."

"We purchase the product's yearly license. It is expensive."

"There is a subscription needed to use this solution and we pay approximately $5,000 per year."

More Webex pricing and cost advice

"I believe that all of their licenses are purchased, so that they may use the solution for their teaching purposes."

"There is a 40-minute time limit when you use the basic version, which is free."

"Zoom is free."

"In the basic version, there is a 40-minute time limit on group meetings."

"We have to pay for the product's license."

"The personal version that I was using is available free of charge."

"There are no licensing fees required."

"We do not incur a licensing fee."

More Zoom pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

80%

Financial Services Firm

Computer Software Company

Government

Computer Software Company

21%

Government

15%

Financial Services Firm

14%

Manufacturing Company

Educational Organization

84%

University

Financial Services Firm

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Skype for Business?

The solution’s video quality is fine.

See all answers

What is your experience regarding pricing and costs for Skype for Business?

Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it ...

See all answers

What needs improvement with Skype for Business?

The video quality could be improved, possibly due to internet connection issues. However, there is no significant wea...

See all answers

What do you like most about Webex?

Webex improved our overall team collaboration.

See all answers

What is your experience regarding pricing and costs for Webex?

Webex is expensive. If it weren't that expensive, we would probably use it for all our telecommunication needs, not j...

See all answers

What needs improvement with Webex?

Usability needs improvement. Webex is more complex compared to Zoom ( /products/zoom-reviews ). Zoom ( /products/zoom...

See all answers

LucidChart vs LucidSpark for brainstorming sessions over Zoom

Hi @Krista Thompson - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. ...

See all answers

What do you like most about Zoom?

The product is scalable.

See all answers

What is your experience regarding pricing and costs for Zoom?

Zoom offers a free version for up to forty minutes.

See all answers

Comparisons

Cisco Unified Communications vs Skype for Business

Compared 26% of the time

TeamViewer vs Skype for Business

Compared 15% of the time

GoToMeeting vs Skype for Business

Compared 7% of the time

Cisco Jabber vs Skype for Business

Compared 4% of the time

Cisco Meeting Server vs Skype for Business

Compared 3% of the time

More Skype for Business Competitors

Cisco Meeting Server vs Webex

Compared 17% of the time

Adobe Connect vs Webex

Compared 12% of the time

TeamViewer vs Webex

Compared 10% of the time

GoToWebinar vs Webex

Compared 4% of the time

Cisco TelePresence vs Webex

Compared 4% of the time

More Webex Competitors

TeamViewer vs Zoom

Compared 7% of the time

ON24 Platform vs Zoom

Compared 7% of the time

Zoho Meeting vs Zoom

Compared 5% of the time

Cisco TelePresence vs Zoom

Compared 5% of the time

Adobe Connect vs Zoom

Compared 5% of the time

More Zoom Competitors

Product Reports

Buyer's Guide

Skype for Business

May 2025

Download Skype for Business product report

Buyer's Guide

Webex

May 2025

Download Webex product report

Buyer's Guide

Zoom

May 2025

Download Zoom product report

Also Known As

Skype for Business Plan 1, Skype for Business Plan 2, Lync Server

Cisco Spark

No data available

Overview

Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.

Microsoft

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Cisco

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

Zoom Video Communications

Sample Customers

EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies

Find out what your peers are saying about Zoom Video Communications, Cisco, Microsoft and others in Virtual Meetings. Updated: May 2025.

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