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ServiceNow Orchestration vs UiPath Automation Ops comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Orchestration
Ranking in Process Automation
14th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
16
Ranking in other categories
No ranking in other categories
UiPath Automation Ops
Ranking in Process Automation
28th
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
1
Ranking in other categories
Robotic Process Automation (RPA) (23rd)
 

Featured Reviews

Claude-Yameogo - PeerSpot reviewer
Consultant at a comms service provider with 1,001-5,000 employees
Has helped orchestrate processes and integrate workflows across cloud environments
I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.
Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved efficiency in finance and operations while reducing turnaround time and defects
The most valuable features include process task mining where UiPath Automation Ops records tasks performed on the computer and generates output in the form of a process map and procedural document. It captures all clicks made, making documentation easier. Additional features include image processing, PDF file processing, Excel file input processing, data calculations, and cross-application data movement. Automation Cloud is a comprehensive solution, while UiPath Automation Ops handles governance, coding standards, and user access management. Automation Ops is primarily used by developers and support teams, whereas Automation Cloud is used for implementation and development.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."
"The product has a flexible interface for development."
"The solution effectively automates business processes."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"The automation ServiceNow has provided saves us a lot of time and resources."
"It is a very stable product, highly affordable."
"It's scalable."
"The solution offers benefits including defect reduction, improved lead time, reduced turnaround time, decreased average handle time, increased productivity, full-time employee releases, bottom-line cost savings, and enhanced customer experience."
 

Cons

"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"There can be gaps in integration."
"We had a few use cases where we couldn't find solutions in Orchestration and had to go with the publishers to solve them."
"Efficiency of some features could be improved."
"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
"The connectors need to be updated because certain connectors for third-party tools are not up to date, and our customers are having problems synchronizing data with some of these tools."
"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."
"Bot task loading needs improvement, though I cannot provide detailed information about this aspect."
 

Pricing and Cost Advice

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"Pricing is custom to every customer."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"It is not very expensive."
"In terms of price, this solution is at the higher end of what you'll find."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"The solution is costly and orchestrations are very expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Manufacturing Company
8%
Comms Service Provider
6%
Insurance Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise4
Large Enterprise9
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Orchestration?
The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.
What needs improvement with ServiceNow Orchestration?
If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...
What is your primary use case for ServiceNow Orchestration?
I use ServiceNow Orchestration's third-party integrations, and when I benchmarked ServiceNow Orchestration, I ensured that there are connectors and API capabilities available to integrate it with o...
What needs improvement with UiPath Automation Ops?
There are certain controls that developers must manage based on input from business analysts. Compliance-related aspects do not happen automatically and must be explicitly mentioned. Bot task loadi...
What is your primary use case for UiPath Automation Ops?
I have Celonis Process Mining and UiPath Automation Ops understanding. I worked on UiPath automation implementation, doing process due diligence, identifying automation areas, and managing the tech...
What advice do you have for others considering UiPath Automation Ops?
UiPath Automation Ops requires proper access control management. Business analysts or leads must specify access levels for developers and hypercare teams. Different access types include execution r...
 

Overview

 

Sample Customers

experian, BEACHBODY, HealthPartners, Banosoft
Information Not Available
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