Consultant at a comms service provider with 1,001-5,000 employees
Real User
Top 5
Nov 10, 2025
I use ServiceNow Orchestration's third-party integrations, and when I benchmarked ServiceNow Orchestration, I ensured that there are connectors and API capabilities available to integrate it with our ecosystem. I would rate ServiceNow Orchestration a nine because I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria.
Service Manager at a tech vendor with 1,001-5,000 employees
Real User
Top 10
Mar 28, 2025
I use ServiceNow Orchestration ( /products/servicenow-orchestration-reviews ) primarily for provisioning systems and maintaining my company's IT infrastructure. My focus is on improving 360-degree visibility through dashboards for the CIO and integrating it with CMDB ( /categories/configuration-management-databases ) and other systems like infrastructure, monitoring tools, and ITSM ( /categories/it-service-management-itsm ) solutions.
I am using it for the service desk. We have approximately ten thousand users in Japan. If I face any issue, I log in to the ServiceNow page and create the incident. It generates a service code and lets me know, then it's fine.
ServiceNow Orchestration is a cloud based solution which consists of purchasing the plugins for integration. Basically the product supports SAP and needs licensing fees for every connector. This can be expensive for the customer and limit the scalability and installation operations.
I'm more of a consultant. We develop solutions and assist customers in using the platform to achieve their desired state, mainly on the consulting side. So, the use cases vary. Clients aim for an apps foundation state for predictive monitoring and automatic remediation. ServiceNow is a major component, along with other tools.
Our organization uses the solution as a POC for employee onboarding and offboarding, BU changes for the active directory, cloud infrastructure changes, new builds, and automation of new builds and user management for joiners or leavers. All 3,000 people at our organization use the solution.
Business Manager, Cybersecurity & Network Practices at a computer software company with 1,001-5,000 employees
Real User
Oct 6, 2022
The use case depends on the needs of our customers. We deploy it for business and IT workflows as well as for within IT workflows. Use cases also include auto-ticketing and auto-resolution. We have a premium partnership with ServiceNow and I'm a business manager in IT services.
We use it for enterprise resource management and network management of servers, operating systems, resource management systems, links, applications, and troubleshooting. In addition, it can be used for the network management of resources, from the application to the end user.
The primary use case is for automation of tasks when dealing with Azure or Active Directory. It may be a password reset or a bleeding edge, adding users to a group community or changing something in Azure. It can also go to the next level of having the VM provisioning or creating a folder and giving the shared access suite. Those are the most frequently used cases. We're partners with ServiceNow and I'm the lead technical IT architect.
Principal Consultant at a computer software company with 10,001+ employees
Real User
Mar 16, 2020
We are a service provider and this is one of the solutions that we implement for our customers. In some cases, we will do post-implementation maintenance as well. The primary use case for ServiceNow Orchestration is for the integration of various systems. For example, if we're onboarding a new employee then we need Orchestration to help us with the integration of the HR systems, Active Directory, and multiple SAP systems where the new user is required to have access.
ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.
I use ServiceNow Orchestration's third-party integrations, and when I benchmarked ServiceNow Orchestration, I ensured that there are connectors and API capabilities available to integrate it with our ecosystem. I would rate ServiceNow Orchestration a nine because I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria.
I use ServiceNow Orchestration ( /products/servicenow-orchestration-reviews ) primarily for provisioning systems and maintaining my company's IT infrastructure. My focus is on improving 360-degree visibility through dashboards for the CIO and integrating it with CMDB ( /categories/configuration-management-databases ) and other systems like infrastructure, monitoring tools, and ITSM ( /categories/it-service-management-itsm ) solutions.
I am using it for the service desk. We have approximately ten thousand users in Japan. If I face any issue, I log in to the ServiceNow page and create the incident. It generates a service code and lets me know, then it's fine.
I'm a consultant, so I don't have personal use cases. I implement it on behalf of clients.
ServiceNow Orchestration is a cloud based solution which consists of purchasing the plugins for integration. Basically the product supports SAP and needs licensing fees for every connector. This can be expensive for the customer and limit the scalability and installation operations.
I'm more of a consultant. We develop solutions and assist customers in using the platform to achieve their desired state, mainly on the consulting side. So, the use cases vary. Clients aim for an apps foundation state for predictive monitoring and automatic remediation. ServiceNow is a major component, along with other tools.
We use the solution for incident management and auto-assigning tickets.
Our organization uses the solution as a POC for employee onboarding and offboarding, BU changes for the active directory, cloud infrastructure changes, new builds, and automation of new builds and user management for joiners or leavers. All 3,000 people at our organization use the solution.
The use case depends on the needs of our customers. We deploy it for business and IT workflows as well as for within IT workflows. Use cases also include auto-ticketing and auto-resolution. We have a premium partnership with ServiceNow and I'm a business manager in IT services.
We use it for enterprise resource management and network management of servers, operating systems, resource management systems, links, applications, and troubleshooting. In addition, it can be used for the network management of resources, from the application to the end user.
I'm currently a consulting partner for an organization, and I manage multiple customer accounts.
We sell this solution to companies looking for application installation, password resets, or automation that helps reduce IT contacts.
The primary use case is for automation of tasks when dealing with Azure or Active Directory. It may be a password reset or a bleeding edge, adding users to a group community or changing something in Azure. It can also go to the next level of having the VM provisioning or creating a folder and giving the shared access suite. Those are the most frequently used cases. We're partners with ServiceNow and I'm the lead technical IT architect.
We are a service provider and this is one of the solutions that we implement for our customers. In some cases, we will do post-implementation maintenance as well. The primary use case for ServiceNow Orchestration is for the integration of various systems. For example, if we're onboarding a new employee then we need Orchestration to help us with the integration of the HR systems, Active Directory, and multiple SAP systems where the new user is required to have access.