ServiceNow Cloud Observability vs Solarwinds Web Performance Monitor comparison

Application Performance Monitoring (APM) and Observability

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

39th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Solarwinds Web Performance ...

Ranking in Application Performance Monitoring (APM) and Observability

32nd

Average Rating

10.0

Reviews Sentiment

3.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ServiceNow Cloud Observability is 0.7%, up from 0.5% compared to the previous year. The mindshare of Solarwinds Web Performance Monitor is 0.3%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
Solarwinds Web Performance Monitor	0.3%
ServiceNow Cloud Observability	0.7%
Other	99.0%

Application Performance Monitoring (APM) and Observability

Featured Reviews

VinayKumar16

Senior DeliveryManager at ITC Infotech

Provides ease of use in areas like analytics and reporting

The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

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Yaser_Altwailey

Network Engineer at General Authority OF ZAKAT & TAX

Reliable monitoring has supported synthetic transactions and improved visibility for government operations

We do not have any issues with Solarwinds Web Performance Monitor, and we do not have any complaints about the performance. Solarwinds Web Performance Monitor is overall good regarding synthetic transaction monitoring and data virtualization. I would rate Solarwinds Web Performance Monitor a 10 out of 10 based on our experience.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

"The UI is very intuitive."

"To a certain extent, it is possible to save on the costs of the product."

"Everything is functioning well, the interface is intuitive and understandable, easy to read, to access utilization files and reports."

Cons

"The dashboard and graphics must be improved."

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

"Solarwinds Web Performance Monitor needs to improve maintenance and support."

Pricing and Cost Advice

"The product is expensive. I rate the tool's pricing model an eight out of ten."

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Manufacturing Company

12%

Construction Company

Retailer

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with LightStep?

There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.

What is your primary use case for LightStep?

I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...

What advice do you have for others considering LightStep?

I recommend the product to others. I rate the tool an eight out of ten.

What needs improvement with Solarwinds Web Performance Monitor?

Solarwinds Web Performance Monitor needs to improve maintenance and support. There is room for improvement regarding response time.

What is your primary use case for Solarwinds Web Performance Monitor?

I have been a customer of Solarwinds Web Performance Monitor. We operate in the government sector. We have integrated Solarwinds Web Performance Monitor with our Cisco products. We are using Solarw...

What advice do you have for others considering Solarwinds Web Performance Monitor?

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Product Reports

ServiceNow Cloud Observability

Download ServiceNow Cloud Observability product report

Application Performance Monitoring (APM) and Observability

Download Solarwinds Web Performance Monitor product report

Solarwinds Web Performance Monitor report

Also Known As

LightStep

Solarwinds WPM

Overview

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.

ServiceNow

Fast and powerful hosted aggregation, analytics, and visualization of terabytes of machine data across hybrid applications, cloud applications, and infrastructure. Monitoring and visualization of machine data from applications and infrastructure inside the firewall, extending the SolarWinds Orion platform.

SolarWinds

Sample Customers

InVision, Twilio, Lyft, Yext, DigitalOcean,

commscope, COCC,

Application Performance Monitoring (APM) and Observability