New Relic vs Solarwinds Web Performance Monitor comparison

New Relic and SolarWinds are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 8.2, while SolarWinds is ranked #34 with an average rating of 10.0. New Relic holds a 3.7% mindshare in APM, compared to SolarWinds’s 0.4% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

New Relic

Read 175 New Relic reviews

20,904 Views
14,215 Comparison Views

94% willing to recommend

Solarwinds Web Performance ...

Read 1 Solarwinds Web Performance Monitor review

914 Views
896 Comparison Views

100% willing to recommend

New Relic

Solarwinds Web Performance ...

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Executive Summary

We performed a comparison between New Relic and Solarwinds Web Performance Monitor based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability.

To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: June 2026).

Buyer's Guide

Application Performance Monitoring (APM) and Observability

June 2026

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Helped 902,417 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

175

Ranking in other categories

Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (4th)

Solarwinds Web Performance ...

Ranking in Application Performance Monitoring (APM) and Observability

34th

Average Rating

10.0

Reviews Sentiment

3.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 3.7%, down from 6.4% compared to the previous year. The mindshare of Solarwinds Web Performance Monitor is 0.4%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.7%
Solarwinds Web Performance Monitor	0.4%
Other	95.9%

Application Performance Monitoring (APM) and Observability

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Yaser_Altwailey

Network Engineer at General Authority OF ZAKAT & TAX

Reliable monitoring has supported synthetic transactions and improved visibility for government operations

We do not have any issues with Solarwinds Web Performance Monitor, and we do not have any complaints about the performance. Solarwinds Web Performance Monitor is overall good regarding synthetic transaction monitoring and data virtualization. I would rate Solarwinds Web Performance Monitor a 10 out of 10 based on our experience.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."

"With the help of New Relic tools, our organization was able to detect, track, and fix errors in our website, so we focused our efforts in these areas."

"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."

"New Relic is great for DevOps and for a company that expects developers to do their own operations."

"In several days, we got a great ROI due to an issue in a customer application."

"Using New Relic, we can showcase business KPIs data and compare it with trends from the last month or year, easily check whether our business performance is declining, stable, or improving, as well as the revenue generated from our website, and analyze this data efficiently if we are sending it to their platform."

"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."

"The integration and configuration of New Relic is straightforward and easy."

More New Relic pros

"Everything is functioning well, the interface is intuitive and understandable, easy to read, to access utilization files and reports."

Cons

"It would have been great had it provided thread-dump analysis and a few additional JVM-related stats."

"One major issue for me with New Relic is data privacy."

"While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing and consumption model can be difficult to predict, particularly in environments generating large volumes of telemetry data."

"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."

"It is a SaaS service and this creates internal friction that needs innovative solutions (but you have to own that)."

"From a point of view of showing you what to do fine but in terms of showing you what to do with the data infuriatingly unhelpful."

"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."

"All the information is there, but sometimes it’s hard to figure out what it means."

More New Relic cons

"Solarwinds Web Performance Monitor needs to improve maintenance and support."

Pricing and Cost Advice

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."

"The detection piece of it brings us a big return on investment."

"The price of New Relic could improve. It is expensive."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"The solution is less expensive than AppNeta."

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

"We feel it's a little bit pricey."

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

More New Relic pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Outsourcing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	51
Large Enterprise	79

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing a...

See all answers

What is your primary use case for New Relic Insights?

Since I'm a performance engineer, I typically use New Relic day-to-day for investigating any performance bottlenecks identified during our performance testing of any application. I look at the resu...

See all answers

What needs improvement with Solarwinds Web Performance Monitor?

Solarwinds Web Performance Monitor needs to improve maintenance and support. There is room for improvement regarding response time.

See all answers

What is your primary use case for Solarwinds Web Performance Monitor?

I have been a customer of Solarwinds Web Performance Monitor. We operate in the government sector. We have integrated Solarwinds Web Performance Monitor with our Cisco products. We are using Solarw...

See all answers

What advice do you have for others considering Solarwinds Web Performance Monitor?

See all answers

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Compared 2% of the time

Elastic Observability vs New Relic

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Compared 28% of the time

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Compared 23% of the time

InfoVista 5View NetFlow vs Solarwinds Web Performance Monitor

Compared 13% of the time

Azure Monitor vs Solarwinds Web Performance Monitor

Compared 9% of the time

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Compared 6% of the time

More Solarwinds Web Performance Monitor Competitors

Product Reports

Buyer's Guide

New Relic

June 2026

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Buyer's Guide

Application Performance Monitoring (APM) and Observability

June 2026

Solarwinds Web Performance Monitor report

Download Solarwinds Web Performance Monitor product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Solarwinds WPM

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Solarwinds Web Performance Monitor provides comprehensive visibility into web app health, facilitating issue diagnosis and ensuring optimal performance. Efficient monitoring and alerting aids in maintaining consistent application uptime critical for business success.

Web Performance Monitor is tailored for businesses needing deep insight into web app operations. It tracks user interactions, simulates transactions, and monitors availability across sites. This capability helps IT teams quickly identify and rectify performance issues, reduce downtime, and support an enhanced user experience. Comprehensive analytics and detailed reports support informed decision-making for enterprise environments.

What are the valuable features of Solarwinds Web Performance Monitor?

Transaction Recorder: Allows creation of transaction scripts to simulate end-user interaction, aiding proactive issue detection.
Performance Reports: Provides detailed insights into performance metrics, supporting data-driven performance tuning.
Custom Dashboards: Offers flexibility for IT teams to visualize critical metrics pertinent to organizational goals.
Intelligent Alerts: Alerts based on thresholds help teams take timely action to minimize disruption.

What benefits and ROI should users look for in Solarwinds Web Performance Monitor reviews?

Improved Uptime: Reduces downtime by swift issue detection and resolution, ensuring uninterrupted operations.
Enhanced User Experience: Consistent performance optimizes user satisfaction and engagement.
Cost Efficiency: Prevents high costs related to prolonged outages or performance degradation.
Long-term Scalability: Adapts to growing business needs without demanding extensive additional investment.

Financial institutions using Web Performance Monitor benefit from rapid transaction tracking and identify bottlenecks, ensuring secure and efficient customer experiences. E-commerce sites leverage detailed performance data to maintain quick load times, crucial for retaining customer loyalty and maximizing conversions.

SolarWinds

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

commscope, COCC,

Buyer's Guide

Application Performance Monitoring (APM) and Observability

June 2026

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