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New Relic vs Solarwinds Web Performance Monitor comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in Application Performance Monitoring (APM) and Observability
4th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (2nd), AIOps (5th)
Solarwinds Web Performance ...
Ranking in Application Performance Monitoring (APM) and Observability
36th
Average Rating
10.0
Reviews Sentiment
3.9
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 3.7%, down from 5.2% compared to the previous year. The mindshare of Solarwinds Web Performance Monitor is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
New Relic3.7%
Solarwinds Web Performance Monitor0.4%
Other95.9%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
Yaser_Altwailey - PeerSpot reviewer
Network Engineer at General Authority OF ZAKAT & TAX
Reliable monitoring has supported synthetic transactions and improved visibility for government operations
We do not have any issues with Solarwinds Web Performance Monitor, and we do not have any complaints about the performance. Solarwinds Web Performance Monitor is overall good regarding synthetic transaction monitoring and data virtualization. I would rate Solarwinds Web Performance Monitor a 10 out of 10 based on our experience.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Customer Service: The Support has been excellent -- affordable and bringing us meetings and phone calls with great availability and customer-oriented support."
"The initial setup is straightforward. It is easy to track and easy to follow."
"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."
"New Relic has positively impacted our organization by reducing errors, improving performance, and saving time."
"It is easy to set up from scratch, as you don’t need resources."
"It is one of the things that helps DevOps work in our organization and has helped stop finger pointing."
"Dashboards let us monitor applications; we can see exactly what the problem is and where we need to go to troubleshoot it to solve the problem."
"The stability of New Relic APM is very good."
"Everything is functioning well, the interface is intuitive and understandable, easy to read, to access utilization files and reports."
 

Cons

"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."
"It is very difficult to award the service level cycles at an endpoint level."
"New Relic needs to improve is the user data schema."
"I hope the next release has the ability to retain historical data. A current limitation is comparing a present call with that of the same time the previous day, or previous week."
"Stack traces don’t go far enough. They get to a point, indicate a question mark, and then stop."
"New Relic can be improved in a few areas. I noticed that some things can be easily done through Splunk but not through New Relic."
"I prefer AppDynamics and Dynatrace. These two tools over New Relic."
"From a point of view of showing you what to do fine but in terms of showing you what to do with the data infuriatingly unhelpful."
"Solarwinds Web Performance Monitor needs to improve maintenance and support."
 

Pricing and Cost Advice

"The price of New Relic could improve. It is expensive."
"The solution is less expensive than AppNeta."
"I think the pricing is reasonable."
"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."
"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."
"Because of budget, we are not using the mobile app part of this tool."
"Pricing is better with New Relic APM than Dynatrace."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Outsourcing Company
12%
Manufacturing Company
9%
Construction Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise79
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...
What is your primary use case for New Relic Insights?
As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...
What needs improvement with Solarwinds Web Performance Monitor?
Solarwinds Web Performance Monitor needs to improve maintenance and support. There is room for improvement regarding response time.
What is your primary use case for Solarwinds Web Performance Monitor?
I have been a customer of Solarwinds Web Performance Monitor. We operate in the government sector. We have integrated Solarwinds Web Performance Monitor with our Cisco products. We are using Solarw...
What advice do you have for others considering Solarwinds Web Performance Monitor?
We do not have any issues with Solarwinds Web Performance Monitor, and we do not have any complaints about the performance. Solarwinds Web Performance Monitor is overall good regarding synthetic tr...
 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
Solarwinds WPM
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
commscope, COCC,
Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability. Updated: September 2026.
914,322 professionals have used our research since 2012.