Service Creatio vs Teradata comparison

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118 Comparison Views

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Service Creatio

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Executive SummaryUpdated on Apr 20, 2025

Teradata and Service Creatio compete in enterprise-level data management and CRM. Service Creatio gains an upper hand due to its robust feature set, although it comes at a higher price point.

Features: Teradata offers powerful data warehousing, efficient big data analytics, and high-performance processing. Service Creatio provides a rich CRM suite with automated processes, sales and marketing tools, and a highly customizable platform.

Ease of Deployment and Customer Service: Teradata offers extensive deployment support through its intricate data management setup. Service Creatio is noted for smoother deployment and customer service focused on fast resolution and strategic support.

Pricing and ROI: Teradata has lower initial setup costs, making it budget-friendly. Service Creatio offers a stronger ROI driven by its superior CRM functionalities, although it has higher costs.

To learn more, read our detailed Service Creatio vs. Teradata Report (Updated: June 2025).

Service Creatio vs. Teradata

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Service Creatio

Ranking in Customer Experience Management

15th

Average Rating

9.0

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (11th)

Teradata

Ranking in Customer Experience Management

5th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Backup and Recovery (20th), Data Integration (15th), Relational Databases Tools (8th), Data Warehouse (3rd), BI (Business Intelligence) Tools (9th), Marketing Management (6th), Cloud Data Warehouse (4th)

Mindshare comparison

As of June 2025, in the Customer Experience Management category, the mindshare of Service Creatio is 1.3%, up from 1.0% compared to the previous year. The mindshare of Teradata is 4.0%, down from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Experience Management

Featured Reviews

Julio Falcon

IT-Director (CTO) at No Code Services

Customization and process automation enhance support operations, but interface consistency could improve

At this time, there is not specifically something to improve regarding Service Creatio, but a couple of years ago, Creatio started developing a new version called Freedom UI with new interfaces. The new interfaces are amazing, but we still have some features in Classic UI that we cannot use in Freedom UI. What we miss is having all features in Classic available in Freedom. Creatio works every three months to release new features, but they are taking too much time to make all those features available. We could use more time. There are a lot of business rules we can use in Classic UI, but we cannot use many of those business rules in the Freedom UI because of the different interfaces. We miss several kinds of business rules or conditions that we could use in the design of the application or interfaces to the customer. For instance, I had a feature to introduce a formula graphically, but I can only use very basic formulas in the latest release. In Classic UI, we have powerful formulas, but in Freedom UI, I am limited to direct files from the current screen. The only thing I miss is having all the features from Classic UI available in Freedom UI. For instance, managing duplicated records is a feature that we can easily use in Classic UI, but in Freedom UI I cannot merge contacts to resolve duplicates, which is not available yet.

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RajeshKumar25

Principal Consultant & Director at Quensulting

Harnessing advanced parallelism for top performance while embracing cloud trends

Teradata is primarily used for data warehousing across all customers. My clients have built-in applications that use Teradata, and their use varies from customer to customer, depending on the industry and database size. The primary function is as an OLAP analytical ecosystem Scalability is…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"You can draw a video map or draw on a piece of paper and put it in creation using the designer tool."

"Service Creatio is a great tool in process automation."

"Our customers have seen value and efficiency using this solution."

"Parallel processing features have helped to easily dump any size of data and retrieve data with great performance."

"The performance is great, we are able to query our data in one operation."

"Auto-partitioning and indexing, and resource allocation on the fly are key features."

"The solution scales well on the cloud."

"The most valuable features are the large volume of data and the structuring of the data to optimize it and get very optimal data warehouse solutions for customers."

"IntelliFlex is easy to scale - one of its best features is that you can upscale it to the size you want."

"The product's scalability is great. Scalability-wise, I rate the solution a ten out of ten."

"It is very stable. It's 100% uptime. Speed and resilience are one of the greatest features of this product. In almost twenty years we've never had downtime, except for outages for patches and upgrades. We've never had a system failure in twenty years."

More Teradata pros

Cons

"Despite me telling them that Service Creatio has many certifications to protect data, they chose on-premise, which has created issues, as they must be responsible for updates, upgrades, and new releases."

"The customer self-portal is not good. Service Creatio has a special capability for external customers and users to access the web portal, but we had to use third-party solutions developed by us."

"The return material authorization should utilize no-code or low-code."

"The cloud is the new challenge and the new opportunity."

"Teradata is somewhat late in adopting cloud technology."

"Teradata hardly supports unstructured data or semi-structured data"

"Data synchronization to the DR site."

"I would like to see an improved Knowledge Base on the web."

"I've been using the same UI for 20 years in Teradata. It could use some updating. Adding more stability around Teradata Studio would be outstanding. Teradata Studio is a Java-based version of their tool. It's much better now, but it still has some room for improvement."

"The initial setup was complex as we had to rewrite a lot of the code."

"Limited interest and success in some areas make us hesitate about upgrading."

More Teradata cons

Pricing and Cost Advice

Information not available

"In this day and age, we want to get things done quickly. So, we go to the AWS Marketplace."

"We are looking for a more flexible cost model for the next version that we use, whether it be cloud or on-premise."

"The cost is significantly high."

"Teradata is expensive but gives value for money, especially if you don't want to move your data to the cloud."

"In the past, it turned out that other solutions, in order to provide the full range of abilities that the Teradata platform provides plus the migration costs, would end up costing more than Teradata does."

"It is still a very expensive solution. While I very much like the pure technological supremacy of the software itself, I believe Teradata as a company needs to become more affordable. They are already losing the market to more flexible or cheaper competitors."

"The price of Teradata could be less expensive."

"The cost is substantial, totaling around $1.2 million, solely dedicated to upgrading the hardware."

More Teradata pricing and cost advice

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Use our free recommendation engine to learn which Customer Experience Management solutions are best for your needs.

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Comparison Review

it_user232068

Senior Data Architect at a pharma/biotech company with 1,001-5,000 employees

Aug 5, 2015

Netezza vs. Teradata

Original published at https://www.linkedin.com/pulse/should-i-choose-net Two leading Massively Parallel Processing (MPP) architectures for Data Warehousing (DW) are IBM PureData System for Analytics (formerly Netezza) and Teradata. I thought talking about the similarities and differences…

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

26%

Computer Software Company

11%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Service Creatio?

You can draw a video map or draw on a piece of paper and put it in creation using the designer tool.

What needs improvement with Service Creatio?

What advice do you have for others considering Service Creatio?

My advice for those looking to use Service Creatio is to have a clear understanding of what they need to solve with the tool. Many companies lack professionals who understand the requirements to im...

Comparing Teradata and Oracle Database, which product do you think is better and why?

I have spoken to my colleagues about this comparison and in our collective opinion, the reason why some people may declare Teradata better than Oracle is the pricing. Both solutions are quite simi...

Which companies use Teradata and who is it most suitable for?

Before my organization implemented this solution, we researched which big brands were using Teradata, so we knew if it would be compatible with our field. According to the product's site, the comp...

Is Teradata a difficult solution to work with?

Teradata is not a difficult product to work with, especially since they offer you technical support at all levels if you just ask. There are some features that may cause difficulties - for example,...

Salesforce Sales Cloud vs Service Creatio

Comparisons

Compared 59% of the time

Freshdesk vs Service Creatio

Compared 41% of the time

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Oracle Exadata vs Teradata

Compared 13% of the time

SQL Server vs Teradata

Compared 10% of the time

IBM Db2 Database vs Teradata

Compared 7% of the time

Snowflake vs Teradata

Compared 6% of the time

MySQL vs Teradata

Compared 6% of the time

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Product Reports

CRM Customer Engagement Centers

June 2025

Download Service Creatio product report

Download Teradata product report

May 2025

Also Known As

bpm’online customer service, bpm’online service enterprise

IntelliFlex, Aster Data Map Reduce, , QueryGrid, Customer Interaction Manager, Digital Marketing Center, Data Mover, Data Stream Architecture

Overview

Intelligent service management platform to accelerate service delivery and customer delight

Service Creatio offers out-of-the-box processes based on industry best practices for medium and large organizations. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence. Creatio recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software).

Creatio

Teradata is a scalable data analytics platform designed to meet enterprise demands for large-scale data management and processing, focusing on performance, scalability, and security for complex query executions.

As a leading data warehousing solution, Teradata integrates advanced analytics enabling organizations to derive insights from massive datasets. It supports high-volume data workloads with its architecture optimized for analytical queries. Users benefit from its robust scalability, allowing seamless expansion as data grows. Teradata's SQL engine is compatible with a wide range of data types, ensuring flexibility in data analysis. With advanced security measures, it protects sensitive data across various environments, providing peace of mind to users handling critical information.

What are the most important features of Teradata?

Linear Scalability: Easily expands data processing capabilities to handle increasing data loads without performance degradation.
Advanced Analytics: Supports complex analytical operations integrating machine learning and AI for predictive insights.
SQL Compatibility: Offers a comprehensive SQL interface that supports complex queries across diverse data types.
Data Security: Implements rigorous security protocols to protect data integrity and confidentiality.

What benefits and ROI should users look for?

Improved Decision-Making: Derive actionable insights quickly for strategic business decisions.
Cost Efficiency: Optimized resource usage reduces operational costs associated with data processing.
Increased Productivity: Streamlined data operations save time, allowing teams to focus on analysis.
Enhanced Scalability: Seamless growth without significant additional investment as data volumes increase.

Teradata is widely used in industries like finance, telecommunications, and healthcare, where data-driven decisions are critical. Companies leverage its robust analytics capabilities to enhance customer experiences, streamline operations, and ensure compliance with regulatory requirements. In these sectors, quick access to data insights can significantly impact competitive advantage.

Sample Customers

Health e(fx), People 2.0, Citilink, Dealer eProcess (DEP)

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