Service Creatio vs Teradata comparison

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Service Creatio

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Executive SummaryUpdated on Jan 4, 2026

Teradata and Service Creatio compete in the enterprise technology sector. Teradata has the upper hand in handling large-scale data warehousing and analytics due to its robust data capabilities, whereas Service Creatio leads in CRM and business process automation with its user-friendly features.

Features: Teradata handles large data volumes with precision offering robust analytics, supports complex data environments, and provides advanced data processing. Service Creatio offers dynamic case management, sales automation, and integrated business process automation.

Ease of Deployment and Customer Service: Teradata requires more time and technical expertise for deployment due to its complexity, offering technical support for intricate implementations. In contrast, Service Creatio allows for quicker, more intuitive deployment and provides strong customer service with accessible support options.

Pricing and ROI: Teradata's setup cost is considerable reflecting its enterprise-level analytics capabilities, achieving ROI through strategic data insights. Service Creatio offers competitive pricing with a focus on quicker ROI from efficient CRM and workflow automation.

To learn more, read our detailed Service Creatio vs. Teradata Report (Updated: December 2025).

Service Creatio vs. Teradata

December 2025

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Service Creatio

Ranking in Customer Experience Management

11th

Average Rating

9.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (9th)

Teradata

Ranking in Customer Experience Management

6th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Backup and Recovery (15th), Data Integration (15th), Relational Databases Tools (6th), Data Warehouse (3rd), BI (Business Intelligence) Tools (8th), Marketing Management (5th), Cloud Data Warehouse (3rd), Database Management Systems (DBMS) (3rd)

Mindshare comparison

As of January 2026, in the Customer Experience Management category, the mindshare of Service Creatio is 1.6%, up from 1.0% compared to the previous year. The mindshare of Teradata is 1.8%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Experience Management Market Share Distribution
Product	Market Share (%)
Teradata	1.8%
Service Creatio	1.6%
Other	96.6%

Customer Experience Management

Featured Reviews

Julio Falcon

IT-Director (CTO) at No Code Services

Customization and process automation enhance support operations, but interface consistency could improve

At this time, there is not specifically something to improve regarding Service Creatio, but a couple of years ago, Creatio started developing a new version called Freedom UI with new interfaces. The new interfaces are amazing, but we still have some features in Classic UI that we cannot use in Freedom UI. What we miss is having all features in Classic available in Freedom. Creatio works every three months to release new features, but they are taking too much time to make all those features available. We could use more time. There are a lot of business rules we can use in Classic UI, but we cannot use many of those business rules in the Freedom UI because of the different interfaces. We miss several kinds of business rules or conditions that we could use in the design of the application or interfaces to the customer. For instance, I had a feature to introduce a formula graphically, but I can only use very basic formulas in the latest release. In Classic UI, we have powerful formulas, but in Freedom UI, I am limited to direct files from the current screen. The only thing I miss is having all the features from Classic UI available in Freedom UI. For instance, managing duplicated records is a feature that we can easily use in Classic UI, but in Freedom UI I cannot merge contacts to resolve duplicates, which is not available yet.

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David Durand Velásquez

Engineers at a consultancy with 11-50 employees

Delivers consistent performance and enables advanced analytics across complex data environments

Teradata stands out as a solid platform for managing and analyzing large volumes of data. Its architecture allows information to be processed efficiently while maintaining stable performance, even in highly demanding environments. One of its most notable strengths is the ability to run complex queries at high speed, which is essential for organizations that require timely and reliable analytics. Teradata offers a well-integrated ecosystem that supports working with different types of data and enables scalability as organizational needs grow. Its focus on advanced analytics, integration with modern business intelligence tools, and the ability to operate both on-premise and in the cloud make it a versatile solution for data warehousing and large-scale processing. Teradata's stability, technological maturity, and the availability of strong documentation and best practices are noteworthy. I consider Teradata to be a tool with great potential for any organization looking to enhance its analytical capabilities, optimize data processing, and move toward more data-driven decision-making. Teradata stands out as a solid platform for managing a large volume of data in different projects. Its architecture allows information to be processed efficiently while maintaining stable performance, even in high-demanding environments. A well-integrated AI ecosystem that supports working with different types of data and enables scalability as organizational needs grow across different kinds of enterprises or organizations. The focus on advanced analytics integration with modern business intelligence tools is particularly valuable. Teradata combines a powerful parallel process and optimizing SQL engine with a highly scalable architecture allowing businesses to execute complex queries and analytics in real-time. It supports multi-cloud, hybrid, and on-premise environments, giving organizations flexibility to choose the setup that best aligns with their strategy. One of the biggest strengths is the ability to unify disparate data sources and support high concurrency, enabling different teams, such as analytics, operations, BI, and data science, to access consistent, trusted data across the enterprise.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Service Creatio is a great tool in process automation."

"You can draw a video map or draw on a piece of paper and put it in creation using the designer tool."

"Our customers have seen value and efficiency using this solution."

"The product's scalability is great. Scalability-wise, I rate the solution a ten out of ten."

"Designing the database is easy."

"Teradata's pretty fast."

"Teradata's MPP feature allowed the team to handle huge data sets on the scale of petabytes and perform analytics on those in near real-time when users queried for that data."

"It's very mature from a technology perspective."

"It's stable and reliable."

"The initial setup was straightforward."

"The product is reliable."

More Teradata pros

Cons

"The return material authorization should utilize no-code or low-code."

"Despite me telling them that Service Creatio has many certifications to protect data, they chose on-premise, which has created issues, as they must be responsible for updates, upgrades, and new releases."

"The customer self-portal is not good. Service Creatio has a special capability for external customers and users to access the web portal, but we had to use third-party solutions developed by us."

"I would not say it was very performance efficient, but it was definitely good."

"The limitation we encountered was related to speed, prompting us to increase our AWS cloud thresholds and benchmarks on the servers, adding more throughput."

"Teradata is an expensive tool. Like, if you're already using Microsoft products like Windows, they'll market all their products together. And with the rise of cloud technologies, companies will adopt solutions that offer them some privileges or facilities. Similar to how SAP does it in the market, so do Microsoft and other companies. Even Oracle and other such tools are quite commonly seen compared to Teradata's competitors in everyday solutions."

"Their level of technical support is adequate. It could be better."

"Data ingestion is done via external utilities and not by the query language itself. It would be more convenient to have that functionality within its SQL dialect."

"Teradata could improve by being less complicated. There are some aspects that are not available on the Unix server and a Unix system is required to access some data, such as in case of an emergency."

"The primary challenge with Teradata lies in its cost structure, encompassing subscription fees, software licenses, and hardware expenses."

"Data synchronization to the DR site."

More Teradata cons

Pricing and Cost Advice

Information not available

"Teradata's licensing is on the expensive side."

"The price of Teradata could be less expensive."

"It is still a very expensive solution. While I very much like the pure technological supremacy of the software itself, I believe Teradata as a company needs to become more affordable. They are already losing the market to more flexible or cheaper competitors."

"In this day and age, we want to get things done quickly. So, we go to the AWS Marketplace."

"I would advise others to look into migration and setup as a fixed price and incorporate a SaaS option for other Teradata services."

"The product cost is high for what the client gets. There may be more cost-effective solutions for small and medium-sized organizations."

"Teradata is not cheap, but you get what you pay for."

"The price of Teradata is on the higher side, and I think that it where they lose out on some of their business."

More Teradata pricing and cost advice

See which vendors are best for you

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Comparison Review

it_user232068

Senior Data Architect at a pharma/biotech company with 1,001-5,000 employees

Aug 5, 2015

Netezza vs. Teradata

Original published at https://www.linkedin.com/pulse/should-i-choose-net Two leading Massively Parallel Processing (MPP) architectures for Data Warehousing (DW) are IBM PureData System for Analytics (formerly Netezza) and Teradata. I thought talking about the similarities and differences…

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

24%

Manufacturing Company

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	28
Midsize Enterprise	13
Large Enterprise	52

Questions from the Community

What do you like most about Service Creatio?

You can draw a video map or draw on a piece of paper and put it in creation using the designer tool.

What needs improvement with Service Creatio?

What advice do you have for others considering Service Creatio?

My advice for those looking to use Service Creatio is to have a clear understanding of what they need to solve with the tool. Many companies lack professionals who understand the requirements to im...

Comparing Teradata and Oracle Database, which product do you think is better and why?

I have spoken to my colleagues about this comparison and in our collective opinion, the reason why some people may declare Teradata better than Oracle is the pricing. Both solutions are quite simi...

Which companies use Teradata and who is it most suitable for?

Before my organization implemented this solution, we researched which big brands were using Teradata, so we knew if it would be compatible with our field. According to the product's site, the comp...

Is Teradata a difficult solution to work with?

Teradata is not a difficult product to work with, especially since they offer you technical support at all levels if you just ask. There are some features that may cause difficulties - for example,...

Salesforce Sales Cloud vs Service Creatio

Comparisons

Compared 32% of the time

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Compared 24% of the time

IFS Cloud Platform vs Service Creatio

Compared 16% of the time

Microsoft Dynamics CRM vs Service Creatio

Compared 15% of the time

Freshdesk vs Service Creatio

Compared 14% of the time

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Oracle Exadata vs Teradata

Compared 7% of the time

Snowflake vs Teradata

Compared 6% of the time

Oracle Database vs Teradata

Compared 5% of the time

SQL Server vs Teradata

Compared 5% of the time

IBM Db2 Database vs Teradata

Compared 5% of the time

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Product Reports

CRM Customer Engagement Centers

January 2026

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January 2026

Also Known As

bpm’online customer service, bpm’online service enterprise

IntelliFlex, Aster Data Map Reduce, , QueryGrid, Customer Interaction Manager, Digital Marketing Center, Data Mover, Data Stream Architecture, Teradata Vantage Enterprise (DIY)

Overview

Intelligent service management platform to accelerate service delivery and customer delight

Service Creatio offers out-of-the-box processes based on industry best practices for medium and large organizations. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence. Creatio recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software).

Creatio

Teradata is a powerful tool for handling substantial data volumes with its parallel processing architecture, supporting both cloud and on-premise environments efficiently. It offers impressive capabilities for fast query processing, data integration, and real-time reporting, making it suitable for diverse industrial applications.

Known for its robust parallel processing capabilities, Teradata effectively manages large datasets and provides adaptable deployment across cloud and on-premise setups. It enhances performance and scalability with features like advanced query tuning, workload management, and strong security. Users appreciate its ease of use and automation features which support real-time data reporting. The optimizer and intelligent partitioning help improve query speed and efficiency, while multi-temperature data management optimizes data handling.

What are the key features of Teradata?

Parallel Processing Architecture: Enables efficient handling of substantial data volumes.
Cloud and On-Premise Deployment: Offers seamless adaptability across environments.
Query Tuning: Improves speed and performance of data retrieval processes.
Workload Management: Ensures optimal resource allocation for enhanced performance.
Robust Security: Provides high levels of data protection and system integrity.
Data Integration: Facilitates cohesive data management from multiple sources.
Automation for Real-time Reporting: Enhances timely data insights and decision-making.
Optimizer and Intelligent Partitioning: Further increase query speed and system efficiency.
Multi-Temperature Data Management: Optimizes the handling and retrieval of data.

What benefits and ROI do users look for?

Efficient Data Management: Facilitates smooth integration and processing of diverse data sets.
Scalability: Easy adjustment to increasing or decreasing data requirements.
Improved Performance: Fast query speeds and optimized resource use.
Comprehensive Security: Safeguards data integrity and accessibility.
Ease of Use: Simplifies data handling and operational processes.

In the finance, retail, and government sectors, Teradata is employed for data warehousing, business intelligence, and analytical processing. It handles vast datasets for activities like customer behavior modeling and enterprise data integration. Supporting efficient reporting and analytics, Teradata enhances data storage and processing, whether deployed on-premise or on cloud platforms.

Sample Customers

Health e(fx), People 2.0, Citilink, Dealer eProcess (DEP)

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