Service Creatio vs Teradata comparison

Read 77 Teradata reviews

10,160 Views
203 Comparison Views

87% willing to recommend

Service Creatio

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Sep 30, 2025

Teradata and Service Creatio are leaders in the data management and CRM categories, respectively. Teradata might have an advantage due to its robust data analytics capabilities and support, while Service Creatio is appreciated for its comprehensive CRM features.

Features: Teradata offers advanced analytics capabilities, scalability, and extensive data integration. Service Creatio provides customizable CRM modules, automation tools, and seamless process management.

Ease of Deployment and Customer Service: Teradata involves a complex deployment suitable for large enterprises with dedicated IT teams, backed by responsive customer service. Service Creatio offers straightforward deployment with intuitive setups and strong customer support.

Pricing and ROI: Teradata requires a higher initial setup cost, promising long-term ROI with its data handling capabilities. Service Creatio, with lower upfront costs, offers quicker returns by enhancing sales and customer management efficiency.

To learn more, read our detailed Service Creatio vs. Teradata Report (Updated: September 2025).

Service Creatio vs. Teradata

Download the complete report

Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Service Creatio

Ranking in Customer Experience Management

16th

Average Rating

9.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (11th)

Teradata

Ranking in Customer Experience Management

6th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Backup and Recovery (21st), Data Integration (17th), Relational Databases Tools (8th), Data Warehouse (3rd), BI (Business Intelligence) Tools (13th), Marketing Management (5th), Cloud Data Warehouse (4th)

Mindshare comparison

As of October 2025, in the Customer Experience Management category, the mindshare of Service Creatio is 1.3%, up from 1.3% compared to the previous year. The mindshare of Teradata is 1.6%, down from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Experience Management Market Share Distribution
Product	Market Share (%)
Teradata	1.6%
Service Creatio	1.3%
Other	97.1%

Customer Experience Management

Featured Reviews

Julio Falcon

IT-Director (CTO) at No Code Services

Customization and process automation enhance support operations, but interface consistency could improve

At this time, there is not specifically something to improve regarding Service Creatio, but a couple of years ago, Creatio started developing a new version called Freedom UI with new interfaces. The new interfaces are amazing, but we still have some features in Classic UI that we cannot use in Freedom UI. What we miss is having all features in Classic available in Freedom. Creatio works every three months to release new features, but they are taking too much time to make all those features available. We could use more time. There are a lot of business rules we can use in Classic UI, but we cannot use many of those business rules in the Freedom UI because of the different interfaces. We miss several kinds of business rules or conditions that we could use in the design of the application or interfaces to the customer. For instance, I had a feature to introduce a formula graphically, but I can only use very basic formulas in the latest release. In Classic UI, we have powerful formulas, but in Freedom UI, I am limited to direct files from the current screen. The only thing I miss is having all the features from Classic UI available in Freedom UI. For instance, managing duplicated records is a feature that we can easily use in Classic UI, but in Freedom UI I cannot merge contacts to resolve duplicates, which is not available yet.

Read full review

Kirk Robinson

Interim and Fractional CIO and CTO at a consultancy with 11-50 employees

Has improved data quality, optimized reporting processes, and enabled predictive insights across business units

The limitation we encountered was related to speed, prompting us to increase our AWS cloud thresholds and benchmarks on the servers, adding more throughput. We have been testing that, but speed remains one of our key issues. The integration has been awesome because of the platforms and their usage, and usability is great. The most challenging aspect is finding Teradata resources, so we are focusing on internal training and looking for more Teradata experts. If Teradata could provide a list of certified experts, that would be fantastic. I rated Teradata a nine because the main area for improvement is the bandwidth of resources that could assist us in applying to our projects, specifically more certified and expert resources. The market share of Teradata professionals is limited, creating an issue for us.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Our customers have seen value and efficiency using this solution."

"You can draw a video map or draw on a piece of paper and put it in creation using the designer tool."

"Service Creatio is a great tool in process automation."

"Cuts time to process huge amounts of data with efficient analytical queries."

"The most valuable feature of Teradata is security. It runs on Unix and Linux platforms which provide better security."

"Parallel processing features have helped to easily dump any size of data and retrieve data with great performance."

"I like writing preformance queries for preprocessing on AWS Cloud."

"Teradata's pretty fast."

"In Data Lab, you can schedule any testing you want to do in production. You can take a small subset of data from production, copy it there, and run all your tests. It reduces your testing costs because it's all in the lab."

"A conventional and easily defined way to build a data warehouse or a layer of data marts."

"Teradata effectively uses parallelism to the granular level, performing better than other databases."

More Teradata pros

Cons

"The customer self-portal is not good. Service Creatio has a special capability for external customers and users to access the web portal, but we had to use third-party solutions developed by us."

"The return material authorization should utilize no-code or low-code."

"Despite me telling them that Service Creatio has many certifications to protect data, they chose on-premise, which has created issues, as they must be responsible for updates, upgrades, and new releases."

"There is a need to improve performance in high transaction processes, as well as the reporting system."

"I would like more security and speed."

"There is some improvement required on OLTP level and some analytical function is missing."

"It is hard for some of our users to set up rules for cleansing and transforming data, so this is something that could be improved."

"Sometimes the large injestion takes days to load data, and some of our stored procedures take two to three days."

"Teradata could improve by being less complicated. There are some aspects that are not available on the Unix server and a Unix system is required to access some data, such as in case of an emergency."

"The solution could improve by having a cloud version or a cloud component. We have to use other solutions, such as Amazon AWS, Microsoft Azure, or Snowflake for the cloud."

"The reporting side wasn't very good in the past, but with the latest versions, it's getting better. Still, the friendliness of the PDC reporting and functionality needs to be improved."

More Teradata cons

Pricing and Cost Advice

Information not available

"Teradata is expensive but gives value for money, especially if you don't want to move your data to the cloud."

"The product cost is high for what the client gets. There may be more cost-effective solutions for small and medium-sized organizations."

"The tool costs about 30,000 euros a month, while Azure Synapse SQL only costs 10,000."

"The solution requires a license."

"Make sure you have the in-house skills to design and support the solution, as relying on external sources is extremely costly and tends to lock you into specific platforms, tools, and paradigms."

"It is still a very expensive solution. While I very much like the pure technological supremacy of the software itself, I believe Teradata as a company needs to become more affordable. They are already losing the market to more flexible or cheaper competitors."

"Teradata used to be expensive, but they have been lowering their prices."

"Teradata is currently making improvements in this area."

More Teradata pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Customer Experience Management solutions are best for your needs.

See recommendations

869,566 professionals have used our research since 2012.

Comparison Review

it_user232068

Senior Data Architect at a pharma/biotech company with 1,001-5,000 employees

Aug 5, 2015

Netezza vs. Teradata

Original published at https://www.linkedin.com/pulse/should-i-choose-net Two leading Massively Parallel Processing (MPP) architectures for Data Warehousing (DW) are IBM PureData System for Analytics (formerly Netezza) and Teradata. I thought talking about the similarities and differences…

Read full review

Top Industries

By visitors reading reviews

No data available

Financial Services Firm

25%

Computer Software Company

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	26
Midsize Enterprise	12
Large Enterprise	49

Questions from the Community

What do you like most about Service Creatio?

You can draw a video map or draw on a piece of paper and put it in creation using the designer tool.

What needs improvement with Service Creatio?

What advice do you have for others considering Service Creatio?

My advice for those looking to use Service Creatio is to have a clear understanding of what they need to solve with the tool. Many companies lack professionals who understand the requirements to im...

Comparing Teradata and Oracle Database, which product do you think is better and why?

I have spoken to my colleagues about this comparison and in our collective opinion, the reason why some people may declare Teradata better than Oracle is the pricing. Both solutions are quite simi...

Which companies use Teradata and who is it most suitable for?

Before my organization implemented this solution, we researched which big brands were using Teradata, so we knew if it would be compatible with our field. According to the product's site, the comp...

Is Teradata a difficult solution to work with?

Teradata is not a difficult product to work with, especially since they offer you technical support at all levels if you just ask. There are some features that may cause difficulties - for example,...

Salesforce Sales Cloud vs Service Creatio

Comparisons

Compared 32% of the time

Microsoft Dynamics CRM vs Service Creatio

Compared 20% of the time

Freshdesk vs Service Creatio

Compared 17% of the time

Zendesk vs Service Creatio

Compared 17% of the time

IFS Cloud Platform vs Service Creatio

Compared 14% of the time

More Service Creatio Competitors

Oracle Exadata vs Teradata

Compared 11% of the time

IBM Db2 Database vs Teradata

Compared 7% of the time

Snowflake vs Teradata

Compared 7% of the time

SQL Server vs Teradata

Compared 7% of the time

OpenText Analytics Database (Vertica) vs Teradata

Compared 6% of the time

More Teradata Competitors

Product Reports

CRM Customer Engagement Centers

Download Service Creatio product report

Download Teradata product report

Also Known As

bpm’online customer service, bpm’online service enterprise

IntelliFlex, Aster Data Map Reduce, , QueryGrid, Customer Interaction Manager, Digital Marketing Center, Data Mover, Data Stream Architecture, Teradata Vantage Enterprise (DIY)

Overview

Intelligent service management platform to accelerate service delivery and customer delight

Service Creatio offers out-of-the-box processes based on industry best practices for medium and large organizations. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence. Creatio recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software).

Creatio

Teradata is a powerful tool for handling substantial data volumes with its parallel processing architecture, supporting both cloud and on-premise environments efficiently. It offers impressive capabilities for fast query processing, data integration, and real-time reporting, making it suitable for diverse industrial applications.

Known for its robust parallel processing capabilities, Teradata effectively manages large datasets and provides adaptable deployment across cloud and on-premise setups. It enhances performance and scalability with features like advanced query tuning, workload management, and strong security. Users appreciate its ease of use and automation features which support real-time data reporting. The optimizer and intelligent partitioning help improve query speed and efficiency, while multi-temperature data management optimizes data handling.

What are the key features of Teradata?

Parallel Processing Architecture: Enables efficient handling of substantial data volumes.
Cloud and On-Premise Deployment: Offers seamless adaptability across environments.
Query Tuning: Improves speed and performance of data retrieval processes.
Workload Management: Ensures optimal resource allocation for enhanced performance.
Robust Security: Provides high levels of data protection and system integrity.
Data Integration: Facilitates cohesive data management from multiple sources.
Automation for Real-time Reporting: Enhances timely data insights and decision-making.
Optimizer and Intelligent Partitioning: Further increase query speed and system efficiency.
Multi-Temperature Data Management: Optimizes the handling and retrieval of data.

What benefits and ROI do users look for?

Efficient Data Management: Facilitates smooth integration and processing of diverse data sets.
Scalability: Easy adjustment to increasing or decreasing data requirements.
Improved Performance: Fast query speeds and optimized resource use.
Comprehensive Security: Safeguards data integrity and accessibility.
Ease of Use: Simplifies data handling and operational processes.

In the finance, retail, and government sectors, Teradata is employed for data warehousing, business intelligence, and analytical processing. It handles vast datasets for activities like customer behavior modeling and enterprise data integration. Supporting efficient reporting and analytics, Teradata enhances data storage and processing, whether deployed on-premise or on cloud platforms.

Sample Customers

Health e(fx), People 2.0, Citilink, Dealer eProcess (DEP)

Netflix

Service Creatio vs. Teradata