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SentinelOne Vigilance vs ThreatLocker Cyber Hero MDR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 29, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.8
SentinelOne Vigilance enhances security against ransomware, offering adaptability and notable ROI, with users praising its effectiveness and reliability.
Sentiment score
8.0
ThreatLocker Cyber Hero MDR boosts ROI by enhancing security, reducing threats, and increasing client revenue with proactive measures.
For the overall return on investment, both time and money, I would say it is a full 20.
One customer who previously did not have anything like this mentioned having peace of mind, which is invaluable for a business owner.
It saves us from extensive remediation when a compromise occurs and aids in proactive measures before threats arise.
We now have enough to support technicians and bring someone else on board, which we could not do before because we were very inexpensive.
 

Customer Service

Sentiment score
7.1
SentinelOne Vigilance support is responsive and effective, with high customer satisfaction and 24/7 assistance, despite complex issue improvements.
Sentiment score
9.1
ThreatLocker Cyber Hero MDR's customer service is praised for its quick, responsive, and knowledgeable support team, fostering high satisfaction.
I would rate the actual technical support from SentinelOne Vigilance a nine.
The senior team at ThreatLocker is also very accessible in case we need any help.
ThreatLocker's support and Cyber Heroes have the absolute best support in the industry, in my opinion, bar none.
The ThreatLocker team has been fantastic, assisting us at every step.
 

Scalability Issues

Sentiment score
8.4
SentinelOne Vigilance is highly scalable, adaptable for all business sizes, supporting global enterprises with effective resource distribution and licensing.
Sentiment score
9.0
ThreatLocker Cyber Hero MDR is highly scalable, quick to implement, and effortlessly handles extensive user and device growth.
I can onboard a new customer in no time, freeing up time for my team to onboard as many as needed without it taking too much time.
Scalability is great; I would rate it a ten out of ten.
It scales with you.
 

Stability Issues

Sentiment score
8.4
SentinelOne Vigilance is highly stable and reliable, with minor issues, praised for smooth automated features and dependable operation.
Sentiment score
8.8
ThreatLocker Cyber Hero MDR is highly reliable, with users praising its stability and prompt threat resolution despite occasional training issues.
I find it absolutely stable.
What's been wonderful about ThreatLocker is when we have found an issue and identified it, the entire team has taken those things seriously and gotten them remediated for us and our clients quickly, and more quickly than I've experienced with other vendors.
I would rate it around nine out of ten.
 

Room For Improvement

SentinelOne Vigilance needs better integration, mobile support, pricing, AI features, forensics, documentation, and performance improvements with reduced false positives.
Desirable features include integration, affordability, EDR improvements, better training, communication, patch management, third-party API support, and granular control.
Regarding disadvantages of SentinelOne Vigilance, there is no local hub server that I can use to download the updates and signatures only once.
It is preferred that everything is seen under one tool rather than multiple platforms requiring multiple logins.
The Cyber Hero Support is not as effective as it is portrayed.
From an MDR perspective, the solution can have the ability to ingest logs from other sources, such as M365, firewalls, external sources, and even cloud SaaS-based platforms.
 

Setup Cost

SentinelOne Vigilance is seen as valuable for its protection and deployment ease, though add-ons may increase costs.
ThreatLocker Cyber Hero MDR is seen as competitively priced, offering good value, especially for larger companies, with flexible options.
The pricing, licensing, and setup costs in general are quite affordable.
Pricing is a bit high, with a minimum of 50 devices.
We would have been one of the biggest partners in Ireland, so we got pretty good pricing at the start, and it is still competitive.
We have an essential users package where we charge per head, and then we have an advanced security offering that we charge per head, and we've baked ThreatLocker into that advanced offering for our clients.
 

Valuable Features

SentinelOne Vigilance offers advanced protection with scalability, real-time monitoring, low resource usage, and comprehensive threat insights through Storyline technology.
ThreatLocker Cyber Hero MDR enhances security with application ringfencing, quick incident responses, and 24/7 monitoring, boosting trust and productivity.
I am actually able to synthesize machine learning with human experience to manage complex threats in IRs.
We've seen an 80% to 90% improvement in remediation.
There is a tremendous amount that is helpful, such as their recording, watching the systems, locking down the systems, and their training.
When the update rolled out for version 18, it was able to catch a 3CX Supply Chain attack where a client had downloaded a DLL file that was trying to steal the authenticated Office 365 or authenticated G Suite tokens.
 

Categories and Ranking

SentinelOne Vigilance
Ranking in Managed Detection and Response (MDR)
6th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
21
Ranking in other categories
No ranking in other categories
ThreatLocker Cyber Hero MDR
Ranking in Managed Detection and Response (MDR)
12th
Average Rating
9.2
Reviews Sentiment
8.7
Number of Reviews
9
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Managed Detection and Response (MDR) category, the mindshare of SentinelOne Vigilance is 6.2%, down from 7.7% compared to the previous year. The mindshare of ThreatLocker Cyber Hero MDR is 0.8%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR)
 

Featured Reviews

Rahul Kate - PeerSpot reviewer
Improved efficiency with automated pricing and streamlined console
We are based in India, and we need to have these resources. We use it with smaller teams on security, leveraging expertise from SentinelOne The most valuable functions are automated pricing and ensuring the console is clean.  Additionally, it helps complete RC tasks and get the right information…
Andres Plaza - PeerSpot reviewer
Enables granular control through Ringfencing and works seamlessly for us as an MSP
The most valuable feature is ringfencing. It enables us to only allow what needs to be allowed into the environment and keep out anything else. It permits applications to perform without accessing anything they are not supposed to. For instance, if an application tries to utilize the command prompt unnecessarily, it blocks this action while still allowing users to operate the application. Being able to let the user or the customer continue to use that application but block the application from using the command prompt because it is not necessary is great. Being able to inform customers about enhanced security from a zero-trust standpoint has significantly improved our sales. We are able to walk up to a customer or call a new prospect and let them know that we are going to keep them secure at a level that they have not seen before. We are able to explain to them how cybersecurity works through it.
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Manufacturing Company
9%
Government
6%
Comms Service Provider
6%
Computer Software Company
28%
Retailer
10%
Comms Service Provider
9%
Insurance Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about SentinelOne Vigilance?
The best feature of this solution is the third-party management aspect. An external company oversees the tool's management and monitors the data it generates. If the EDR detects suspicious activity...
What is your experience regarding pricing and costs for SentinelOne Vigilance?
The pricing, licensing, and setup costs in general are quite affordable.
What needs improvement with SentinelOne Vigilance?
Regarding disadvantages of SentinelOne Vigilance, there is no local hub server that I can use to download the updates and signatures only once. The solution is fully scalable, although the only poi...
What is your experience regarding pricing and costs for ThreatLocker Cyber Hero MDR?
The pricing is cost-efficient and provides good value given the level of security enhancement it provides.
What needs improvement with ThreatLocker Cyber Hero MDR?
There are still gaps in the EDR when benchmarked against SentinelOne, but it's improving quickly. The ability for ThreatLocker to digest the 365 logs provides an elevated level of 365 protection th...
What is your primary use case for ThreatLocker Cyber Hero MDR?
Our primary use case for ThreatLocker Cyber Hero MDR ( /products/threatlocker-cyber-hero-mdr-reviews ) is to reinforce a zero trust environment. We utilize it to avoid security faults and improve d...
 

Overview

 

Sample Customers

Norwegian Airlines, TGI Fridays, AVX, FIMBank
Information Not Available
Find out what your peers are saying about SentinelOne Vigilance vs. ThreatLocker Cyber Hero MDR and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.