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SentinelOne Vigilance vs ThreatLocker Cyber Hero MDR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.6
SentinelOne Vigilance offers strong ROI by preventing ransomware, ensuring early threat detection, and outperforming other security solutions.
Sentiment score
8.0
ThreatLocker Cyber Hero MDR boosts ROI by enhancing security, reducing threats, and increasing client revenue with proactive measures.
One customer who previously did not have anything like this mentioned having peace of mind, which is invaluable for a business owner.
It saves us from extensive remediation when a compromise occurs and aids in proactive measures before threats arise.
We now have enough to support technicians and bring someone else on board, which we could not do before because we were very inexpensive.
 

Customer Service

Sentiment score
6.8
SentinelOne Vigilance provides highly rated, responsive 24/7 support, with occasional complexity affecting satisfaction, while maintaining overall excellent service.
Sentiment score
9.1
ThreatLocker Cyber Hero MDR's customer service is praised for its quick, responsive, and knowledgeable support team, fostering high satisfaction.
The senior team at ThreatLocker is also very accessible in case we need any help.
ThreatLocker's support and Cyber Heroes have the absolute best support in the industry, in my opinion, bar none.
The ThreatLocker team has been fantastic, assisting us at every step.
 

Scalability Issues

Sentiment score
8.4
SentinelOne Vigilance is a highly scalable tool used globally by diverse industries, efficiently managing resources and allowing license expansions.
Sentiment score
9.0
ThreatLocker Cyber Hero MDR is highly scalable, quick to implement, and effortlessly handles extensive user and device growth.
I can onboard a new customer in no time, freeing up time for my team to onboard as many as needed without it taking too much time.
Scalability is great; I would rate it a ten out of ten.
It scales with you.
 

Stability Issues

Sentiment score
8.4
SentinelOne Vigilance is praised for reliable performance, strong automation, and high stability ratings despite occasional update-related protection gaps.
Sentiment score
8.8
ThreatLocker Cyber Hero MDR is highly reliable, with users praising its stability and prompt threat resolution despite occasional training issues.
What's been wonderful about ThreatLocker is when we have found an issue and identified it, the entire team has taken those things seriously and gotten them remediated for us and our clients quickly, and more quickly than I've experienced with other vendors.
I would rate it around nine out of ten.
 

Room For Improvement

SentinelOne Vigilance needs enhancements in accessibility, compatibility, integration, user experience, and performance with added features like email monitoring.
Desirable features include integration, affordability, EDR improvements, better training, communication, patch management, third-party API support, and granular control.
It is preferred that everything is seen under one tool rather than multiple platforms requiring multiple logins.
The Cyber Hero Support is not as effective as it is portrayed.
From an MDR perspective, the solution can have the ability to ingest logs from other sources, such as M365, firewalls, external sources, and even cloud SaaS-based platforms.
 

Setup Cost

SentinelOne Vigilance offers high-value protection; cost-effective for small businesses but can be expensive for larger enterprises and add-ons.
ThreatLocker Cyber Hero MDR is seen as competitively priced, offering good value, especially for larger companies, with flexible options.
Pricing is a bit high, with a minimum of 50 devices.
We would have been one of the biggest partners in Ireland, so we got pretty good pricing at the start, and it is still competitive.
We have an essential users package where we charge per head, and then we have an advanced security offering that we charge per head, and we've baked ThreatLocker into that advanced offering for our clients.
 

Valuable Features

SentinelOne Vigilance provides advanced security features, including ransomware protection, machine learning, and efficient threat detection, with low resource usage.
ThreatLocker Cyber Hero MDR enhances security with application ringfencing, quick incident responses, and 24/7 monitoring, boosting trust and productivity.
We've seen an 80% to 90% improvement in remediation.
There is a tremendous amount that is helpful, such as their recording, watching the systems, locking down the systems, and their training.
When the update rolled out for version 18, it was able to catch a 3CX Supply Chain attack where a client had downloaded a DLL file that was trying to steal the authenticated Office 365 or authenticated G Suite tokens.
 

Categories and Ranking

SentinelOne Vigilance
Ranking in Managed Detection and Response (MDR)
7th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
20
Ranking in other categories
No ranking in other categories
ThreatLocker Cyber Hero MDR
Ranking in Managed Detection and Response (MDR)
10th
Average Rating
9.2
Reviews Sentiment
8.7
Number of Reviews
9
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Managed Detection and Response (MDR) category, the mindshare of SentinelOne Vigilance is 6.6%, down from 8.1% compared to the previous year. The mindshare of ThreatLocker Cyber Hero MDR is 0.5%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR)
 

Featured Reviews

Graham Peck - PeerSpot reviewer
Very easy to use with multiple options for licensing and scaling
Our company uses the solution instead of a traditional antivirus as an endpoint protector. We have all security alerts passed off to a SOC.  We are a football club and have 350 users across coaches, medical staff, and ticketing agents.  The solution is very easy to use.  The solution should add…
AP
Enables granular control through Ringfencing and works seamlessly for us as an MSP
The most valuable feature is ringfencing. It enables us to only allow what needs to be allowed into the environment and keep out anything else. It permits applications to perform without accessing anything they are not supposed to. For instance, if an application tries to utilize the command prompt unnecessarily, it blocks this action while still allowing users to operate the application. Being able to let the user or the customer continue to use that application but block the application from using the command prompt because it is not necessary is great. Being able to inform customers about enhanced security from a zero-trust standpoint has significantly improved our sales. We are able to walk up to a customer or call a new prospect and let them know that we are going to keep them secure at a level that they have not seen before. We are able to explain to them how cybersecurity works through it.
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Top Industries

By visitors reading reviews
Educational Organization
31%
Computer Software Company
13%
Manufacturing Company
6%
Government
5%
Computer Software Company
35%
Consumer Goods Company
8%
University
8%
Insurance Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about SentinelOne Vigilance?
The best feature of this solution is the third-party management aspect. An external company oversees the tool's management and monitors the data it generates. If the EDR detects suspicious activity...
What is your experience regarding pricing and costs for SentinelOne Vigilance?
Price could be a factor since, with a lot of add-ons, the cost becomes high.
What needs improvement with SentinelOne Vigilance?
They've been adding a lot of products and technologies to their stack. I honestly don't have any specific improvements to suggest.
What is your experience regarding pricing and costs for ThreatLocker Cyber Hero MDR?
The pricing is cost-efficient and provides good value given the level of security enhancement it provides.
What needs improvement with ThreatLocker Cyber Hero MDR?
There are still gaps in the EDR when benchmarked against SentinelOne, but it's improving quickly. The ability for ThreatLocker to digest the 365 logs provides an elevated level of 365 protection th...
What is your primary use case for ThreatLocker Cyber Hero MDR?
Our primary use case for ThreatLocker Cyber Hero MDR ( /products/threatlocker-cyber-hero-mdr-reviews ) is to reinforce a zero trust environment. We utilize it to avoid security faults and improve d...
 

Overview

 

Sample Customers

Norwegian Airlines, TGI Fridays, AVX, FIMBank
Information Not Available
Find out what your peers are saying about SentinelOne Vigilance vs. ThreatLocker Cyber Hero MDR and other solutions. Updated: April 2025.
852,098 professionals have used our research since 2012.