Slack Business - Enterprise and Sendbird compete in the communication and collaboration platform category. Slack Business - Enterprise appears to have an advantage in pricing and support, whereas Sendbird is noted for its advanced features.
Features: Slack Business - Enterprise offers strong team collaboration capabilities with integration into various third-party apps, extensive message threading, and seamless device integration. Sendbird provides robust real-time messaging, including voice and video calls through its applications, along with interactive features suited for in-app communication solutions.
Room for Improvement: Slack Business - Enterprise could enhance its feature set beyond team communication to include more advanced tools. There is also room for refining its notification system and search functionality. Sendbird may improve by simplifying technical deployment protocols and expanding support resources for non-technical users. It might also benefit from clearer pricing transparency to aid potential customers in budget planning.
Ease of Deployment and Customer Service: Slack Business - Enterprise benefits from a straightforward cloud-based deployment model with comprehensive onboarding resources and dedicated support, making it a preferred choice for rapid deployment. Sendbird provides flexible SDKs that facilitate easy integration but may pose a challenge during setup for users lacking technical expertise, impacting its accessibility.
Pricing and ROI: Slack Business - Enterprise offers tiered pricing with a transparent cost structure that many businesses find advantageous for managing expenses. Although Sendbird can be more costly due to its feature range, it may yield higher ROI for organizations that leverage its in-app communication enhancements. Slack Business - Enterprise is favored for its predictable pricing, while Sendbird's potential long-term returns appeal to feature-focused enterprises.
We tend to focus more on Workato for support, but internally we raise service requests with the infrastructure team for any issues related to Slack.
When I connected to Slack Business - Enterprise API, tutorials and documentation were available online.
If something was beyond their hands, then it would only be escalated to the external Slack team.
The scalability is quite effective.
Slack is endlessly scalable.
Slack Business - Enterprise is a scalable product fitting for small businesses as well as enterprises, with no limitations on the number of users.
Slack is not as comprehensive as Microsoft Teams in terms of scheduling and hosting meetings.
Sendbird works well overall, the stability is sometimes affected by chat lists being randomly ordered rather than in chronological order.
It integrates with various systems, allowing us to manage site reliability, availability, and reliability.
Slack's stability is a perfect 10.
I do not see glitches, latency issues, or downtime.
The documentation for integrating with the Flutter framework is lacking detailed information.
We can also improve the creation of channels, particularly in terms of privacy, security, flexibility, and the addition of members to newly created channels.
There are a lot of integrations and custom integrations available, but I believe there are opportunities to make those integrations much easier and faster, particularly for business or non-technical people.
I would rate it a ten if it comes with some AI features, particularly using generative AI to produce summarization and other kinds of insights from communication in a more secure, data-secure way.
The subscription cost is quite high, which prevents us from subscribing before the project completion and user testing.
Features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value.
In my experience, Slack is a stable product for communication, and I appreciate its automation features and integration of AI capabilities for enhancing specific functions.
Slack Business - Enterprise is beneficial for us primarily because the API was very beneficial, and that is the main one;
We use the incoming webhook to push end results of automation, which makes our life easier by allowing us to easily check the status of our automation jobs through our corporate phone while in Slack itself.
| Product | Market Share (%) |
|---|---|
| Slack Business - Enterprise | 11.5% |
| Sendbird | 1.7% |
| Other | 86.8% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 56 |
| Midsize Enterprise | 13 |
| Large Enterprise | 23 |
Sendbird offers scalable, API-driven chat features tailored for real-time messaging, supporting ease of integration and robust developer tools.
Sendbird is known for its scalability in managing extensive chat groups and API-based operations, complemented by an effective developer portal. It offers real-time messaging with features like file transfer, receipt IDs, typing indicators, and message reactions, all enhancing communication. The platform optimizes reliability through metadata and online/offline messaging capabilities. However, users experience challenges with SDK connection delays, URL thumbnail generation, and message display, particularly during version transitions. Concerns about pricing, support, and documentation quality, as well as the absence of audio/video calls and analytics tools, are mentioned.
What are Sendbird's most noteworthy features?Sendbird is implemented across industries for chat functionality. In travel, it connects users with flight attendants; in business, it facilitates customer interactions. Healthcare utilizes it for patient-doctor consultations. Social media and real-time applications employ it for chats and video calls, optimizing communication in mobile apps and enhancing user and business interactions in salon applications.
Slack Business - Enterprise facilitates team communication and collaboration with integration capabilities and a user-friendly interface, supporting mobile and web platforms. It enhances productivity through efficient organization, instant communication, and extensive customization options.
Designed for seamless integration with apps and services, Slack Business - Enterprise provides efficient organization through channels and threads, instant communication, file sharing, and video calls. Productivity is boosted via notifications, reminders, bots, and automation. Customization enhances the user experience, promoting collaboration. However, improvement areas include video chat, meeting functions, and third-party tool integration. Users prioritize enhanced UI, security, and document collaboration, alongside better scalability, stability, and attachment browsing capabilities.
What are the key features of Slack Business - Enterprise?Slack Business - Enterprise is widely used across various industries, serving as a communication hub within organizations. Its features support internal and external communication, project management, and workflow optimization. Industries benefit from its integration with Google Drive and Zoom, enabling efficient collaboration and streamlined operations.
We monitor all Enterprise Social Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
