Slack Business Enterprise and Sendbird compete in the communication solutions category. Slack Business Enterprise has the upper hand in collaboration capabilities, while Sendbird excels in communication API features.
Features: Slack Business Enterprise offers seamless real-time messaging, extensive app integrations, and enterprise-grade security. Sendbird focuses on a powerful chat API for customizable communication experiences, along with real-time messaging, file transfer, and offline capabilities.
Room for Improvement: Slack Business Enterprise could improve by adding more customization options, expanding integration capabilities beyond existing partnerships, and enhancing its search functionality. Sendbird may work on simplifying its integration process, providing more comprehensive deployment guides, and offering additional real-time communication features.
Ease of Deployment and Customer Service: Slack Business Enterprise is known for straightforward deployment with comprehensive customer support and onboarding resources. Sendbird has a more technical deployment process due to its API nature but provides robust technical support and documentation.
Pricing and ROI: Slack Business Enterprise involves higher upfront costs but offers significant ROI through increased productivity. Sendbird presents a scalable pricing model based on feature usage, making it suitable for businesses focusing on customizable communication infrastructure investments.
We tend to focus more on Workato for support, but internally we raise service requests with the infrastructure team for any issues related to Slack.
The scalability is quite effective.
Slack is endlessly scalable.
A user who engages with Slack daily and utilizes various features would provide more valuable insights.
Slack is not as comprehensive as Microsoft Teams in terms of scheduling and hosting meetings.
Sendbird works well overall, the stability is sometimes affected by chat lists being randomly ordered rather than in chronological order.
It integrates with various systems, allowing us to manage site reliability, availability, and reliability.
Slack's stability is a perfect 10.
Occasionally, Slack behaves unexpectedly and shuts down, which can be irritating, especially when I am in the middle of a task.
The documentation for integrating with the Flutter framework is lacking detailed information.
We can also improve the creation of channels, particularly in terms of privacy, security, flexibility, and the addition of members to newly created channels.
It can be very distracting to people, so that's why we don't have Slack Business - Enterprise company-wide.
There is a need to add a call group feature to facilitate scheduling and conducting meetings within Slack.
The subscription cost is quite high, which prevents us from subscribing before the project completion and user testing.
Features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value.
In my experience, Slack is a stable product for communication, and I appreciate its automation features and integration of AI capabilities for enhancing specific functions.
We have created some error alerts and notification-related channels in the Workato recipe itself, where if we encounter any production issue errors or alerts, we receive error notifications with descriptions, error messages, and recipe names in a dedicated production error alerts Slack channel.
Good communication and a very good user interface are the best features Slack Business - Enterprise offers.
| Product | Market Share (%) |
|---|---|
| Slack Business - Enterprise | 15.8% |
| Sendbird | 0.9% |
| Other | 83.3% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 54 |
| Midsize Enterprise | 13 |
| Large Enterprise | 21 |
Sendbird offers scalable, API-driven chat features tailored for real-time messaging, supporting ease of integration and robust developer tools.
Sendbird is known for its scalability in managing extensive chat groups and API-based operations, complemented by an effective developer portal. It offers real-time messaging with features like file transfer, receipt IDs, typing indicators, and message reactions, all enhancing communication. The platform optimizes reliability through metadata and online/offline messaging capabilities. However, users experience challenges with SDK connection delays, URL thumbnail generation, and message display, particularly during version transitions. Concerns about pricing, support, and documentation quality, as well as the absence of audio/video calls and analytics tools, are mentioned.
What are Sendbird's most noteworthy features?Sendbird is implemented across industries for chat functionality. In travel, it connects users with flight attendants; in business, it facilitates customer interactions. Healthcare utilizes it for patient-doctor consultations. Social media and real-time applications employ it for chats and video calls, optimizing communication in mobile apps and enhancing user and business interactions in salon applications.
Slack Business - Enterprise facilitates team communication and collaboration with integration capabilities and a user-friendly interface, supporting mobile and web platforms. It enhances productivity through efficient organization, instant communication, and extensive customization options.
Designed for seamless integration with apps and services, Slack Business - Enterprise provides efficient organization through channels and threads, instant communication, file sharing, and video calls. Productivity is boosted via notifications, reminders, bots, and automation. Customization enhances the user experience, promoting collaboration. However, improvement areas include video chat, meeting functions, and third-party tool integration. Users prioritize enhanced UI, security, and document collaboration, alongside better scalability, stability, and attachment browsing capabilities.
What are the key features of Slack Business - Enterprise?Slack Business - Enterprise is widely used across various industries, serving as a communication hub within organizations. Its features support internal and external communication, project management, and workflow optimization. Industries benefit from its integration with Google Drive and Zoom, enabling efficient collaboration and streamlined operations.
We monitor all Enterprise Social Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
