SCSM vs Xurrent comparison

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SCSM

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 22, 2025

SCSM and Xurrent are competing in the tech industry. SCSM leads in integration and support, while Xurrent stands out for its advanced features.

Features: SCSM focuses on a robust ticketing system, effective automation, and seamless integration, ideal for large enterprises. Xurrent is known for its innovative blockchain technology, powerful analytics, and comprehensive feature set, offering greater operational insights.

Ease of Deployment and Customer Service: SCSM provides a straightforward deployment process and reliable customer service. Xurrent's setup is more complex, with specialized support for high-tech solutions, despite longer deployment times, its service team effectively manages intricate systems.

Pricing and ROI: SCSM has a lower initial setup cost and offers moderate yet stable ROI. Xurrent involves higher setup costs due to advanced features but promises significant ROI from enhanced operational efficiencies. The overall investment in Xurrent is justified for advanced needs, while SCSM remains budget-friendly.

To learn more, read our detailed SCSM vs. Xurrent Report (Updated: September 2025).

SCSM vs. Xurrent

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Helped 869,760 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SCSM

Ranking in IT Service Management (ITSM)

10th

Average Rating

7.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Help Desk Software (11th)

Xurrent

Ranking in IT Service Management (ITSM)

16th

Average Rating

8.0

Reviews Sentiment

8.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the IT Service Management (ITSM) category, the mindshare of SCSM is 1.6%, down from 2.0% compared to the previous year. The mindshare of Xurrent is 1.3%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
SCSM	1.6%
Xurrent	1.3%
Other	97.1%

IT Service Management (ITSM)

Featured Reviews

LuisSanchez3

Director Metropolitano de Gobierno Digital at a government with 10,001+ employees

Current setup enables smooth problem-solving but lacks comprehensive guidance and local support

More information about setup procedures and a more user-friendly front end would be beneficial. We need more information for setup processes. It is difficult to do the work independently, requiring us to hire external companies for maintenance hours to fix small issues that could be resolved faster in-house if we had better information. We have been looking for an upgrade version, but finding local service has been difficult. It has been challenging trying to get things done. Speaking with the Microsoft office, we found there are no local companies with substantial experience with SCSM. What we have now was installed five or six years ago. It has been difficult to change configurations and look for upgrades, even with all the manuals. Our office is considering moving away from SCSM and getting a service desk solution outside of Microsoft. For me, it has been a good tool to get help and solve internal problems in the office. It is a very good tool, but the difficulty in getting local service or more information is pushing us to look for another tool.

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Edward Carbutt

Executive Director at Marval Software

Offers multi-tenancy architecture, both in terms of functionality and reporting, requires minimal configuration and no-code deployment

We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity. However, for most users, the product will do what they need. It's only when you have mature service management processes and need deeper integrations at the process level that you might encounter some limitations. But for less mature needs, 4me works well.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"If it is correctly configured, you can access and give service quickly to all the end users."

"I've used SCSM a lot, and its features are valuable."

"A very convenient package like an all-in-one tool but it is actually five or six products acting well together."

"The call logging is the solution's most valuable feature. It's very easy to use."

"SCSM is easy to learn because all of the material, including training videos, can be found online."

"The most requested feature from our customers is the helpdesk ticketing system."

"We use SCSM to manage all of our IT operations, including incident and service requests and problem management."

"This solution is easy to use."

More SCSM pros

"I like their request management as well as their project management."

"The solution is highly stable."

"It offers a comprehensive set of features without requiring additional payments for each feature."

"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."

Cons

"There is no development with this product, and we had to go and buy additional ITSM solutions to sit on top of it. We had to buy products from companies like Cireson and Cased Dimensions in order to get the functionality that we need out of it. So, we're using Service Manager as an engine, rather than as a full-blown product. It is the engine, but we have other products sitting on top of it to make it work properly."

"They need more integration with open-source products."

"It crashes our client's computers. Sometimes they get blue screens. It would be useful if SCSM could check the upgrades or patches before we implemented them to see if they are going to crash a client's system. Or, if it does install, and the client's system crashes, it would be good if the solution could revert back somehow."

"Better integration with other services in Azure is needed because everything is moving from on-premises to the cloud, and as an integrator, we have to help our clients with the migration."

"The price of this solution is high and it needs to be cheaper."

"The configuration could be easier."

"The product needs to improve its integration with other tools. It also needs to have a better UI and a simple dashboard."

"It has not helped reduce the burden on IT resources."

More SCSM cons

"Asset Discovery is a feature that should be added."

"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."

"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."

"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."

Pricing and Cost Advice

"It comes free with the enterprise agreement that we have, but the expense really is in having to buy another product to sit on top of it to make it work properly. You wind up having to buy additional support and additional product with their own support and maintenance costs on top of that."

"The platform is competitively priced."

"Licensing can be complex and confusing."

"The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."

"The price should be lower."

"It is an expensive solution."

"The license for SCSM is cheap."

"I would rate the pricing as two out of five."

More SCSM pricing and cost advice

"The licensing costs on the website are about $60 for pay-as-you-go. And then it decreases based on volume discounts or something."

"The pricing is expensive."

"This pricing falls on the lower end of the spectrum, making it a cost-effective option."

"It is the most affordable because it is priced per month per user."

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Top Industries

By visitors reading reviews

Government

25%

Computer Software Company

University

Financial Services Firm

Computer Software Company

16%

Healthcare Company

Retailer

Energy/Utilities Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	6
Large Enterprise	14

No data available

Questions from the Community

What do you like most about SCSM?

The solution offers good productivity at a low price point.

What is your experience regarding pricing and costs for SCSM?

I am not sure about the pricing as I do not have experience with it.

What needs improvement with SCSM?

What do you like most about 4me?

The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product.

What is your experience regarding pricing and costs for 4me?

The pricing is expensive. I rate it an eight out of ten.

What needs improvement with 4me?

Asset Discovery is a feature that should be added.

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Compared 61% of the time

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Compared 25% of the time

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Compared 15% of the time

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Product Reports

SCSM

Download SCSM product report

Download Xurrent product report

Also Known As

System Center Service Manager

4me

Overview

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Microsoft

Xurrent offers a dynamic platform catering to modern enterprise requirements, focusing on effective and actionable insights to drive growth and streamline operations.

Xurrent engages its users by providing robust capabilities that enhance data analytics, automation, and collaboration for businesses. Its versatile nature serves industries aiming to optimize performance and efficiency, leveraging cutting-edge technology to address ever-evolving demands. With an integrated approach, Xurrent supports in-depth analysis and seamless communication to help businesses adapt and succeed.

What features does Xurrent have?

Advanced Analytics: Delivers comprehensive data analysis for strategic decision-making.
Automation Tools: Streamlines repetitive tasks, improving efficiency.
Collaboration Capabilities: Enhances team communication and project coordination.
Customizable Dashboards: Provides user-specific insights and data visualization.
Security Layers: Ensures data integrity and protection.

What benefits and ROI should be evaluated?

Improved Efficiency: Reduces time spent on manual tasks through automation.
Enhanced Decision-Making: Empowers data-driven strategies with real-time insights.
Cost Savings: Lowers operational expenses by optimizing resource allocation.
Scalability: Offers flexibility to grow alongside business needs.
Data Security: Protects against data breaches and ensures compliance.

Xurrent finds significant application in industries such as finance and healthcare, where data precision and efficiency are crucial. In finance, it supports portfolio management and trading analytics, while in healthcare, it aids in patient data management and operational excellence. Its adaptability ensures it serves diverse industry requirements effectively.

Sample Customers

Fibabanka, UMC Health System

Information Not Available

SCSM vs. Xurrent