SCSM vs Xurrent comparison

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SCSM

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Executive SummaryUpdated on Oct 26, 2025

SCSM and Xurrent compete in the tech market, offering distinct advantages. Based on data comparisons, SCSM seems to have the upper hand in pricing and customer service, while Xurrent stands out for its comprehensive features.

Features: SCSM offers incident and problem management, extensive reporting capabilities, and a focus on solid performance. Xurrent provides powerful integration and automation tools, prioritizing next-generation technology integration, which streamlines operations effectively.

Ease of Deployment and Customer Service: SCSM features a straightforward deployment model and strong customer support, facilitating smooth onboarding. Xurrent utilizes a modular deployment strategy, offering more flexibility but potentially adding complexity, requiring careful configuration.

Pricing and ROI: SCSM entails a lower setup cost, delivering a substantial ROI in environments demanding reliability. Xurrent involves a higher upfront investment but offers better ROI for organizations leveraging advanced features. The primary differential is SCSM's cost-effectiveness versus Xurrent’s potential for long-term returns.

To learn more, read our detailed SCSM vs. Xurrent Report (Updated: December 2025).

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SCSM vs. Xurrent

December 2025

Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SCSM

Ranking in IT Service Management (ITSM)

10th

Average Rating

7.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Help Desk Software (10th)

Xurrent

Ranking in IT Service Management (ITSM)

17th

Average Rating

8.0

Reviews Sentiment

8.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the IT Service Management (ITSM) category, the mindshare of SCSM is 1.8%, up from 1.8% compared to the previous year. The mindshare of Xurrent is 1.3%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
SCSM	1.8%
Xurrent	1.3%
Other	96.9%

IT Service Management (ITSM)

Featured Reviews

LuisSanchez3

Director Metropolitano de Gobierno Digital at a government with 10,001+ employees

Current setup enables smooth problem-solving but lacks comprehensive guidance and local support

More information about setup procedures and a more user-friendly front end would be beneficial. We need more information for setup processes. It is difficult to do the work independently, requiring us to hire external companies for maintenance hours to fix small issues that could be resolved faster in-house if we had better information. We have been looking for an upgrade version, but finding local service has been difficult. It has been challenging trying to get things done. Speaking with the Microsoft office, we found there are no local companies with substantial experience with SCSM. What we have now was installed five or six years ago. It has been difficult to change configurations and look for upgrades, even with all the manuals. Our office is considering moving away from SCSM and getting a service desk solution outside of Microsoft. For me, it has been a good tool to get help and solve internal problems in the office. It is a very good tool, but the difficulty in getting local service or more information is pushing us to look for another tool.

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Edward Carbutt

Executive Director at Marval Software

Offers multi-tenancy architecture, both in terms of functionality and reporting, requires minimal configuration and no-code deployment

We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity. However, for most users, the product will do what they need. It's only when you have mature service management processes and need deeper integrations at the process level that you might encounter some limitations. But for less mature needs, 4me works well.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This product has helped our organization by allowing people to connect with each other."

"The solution is quite easy to integrate with other Microsoft products."

"SCCM provides remote tool functionality, which is not in Intune."

"The call logging is the solution's most valuable feature. It's very easy to use."

"It is one of the most stable solutions in the market."

"The support from Microsoft is good and we also have local support on the ground in Nigeria."

"SCCM provides remote tool functionality, which is not in Intune."

"SCSM helps us keep organized by tracking all user demands and change requests. However, the reporting is not sufficient to provide a clear view of ongoing projects. It helps with daily operations and change request management."

More SCSM pros

"It offers a comprehensive set of features without requiring additional payments for each feature."

"I like their request management as well as their project management."

"The solution is highly stable."

"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."

Cons

"They need more integration with open-source products."

"The price of this solution is high and it needs to be cheaper."

"One of the disadvantages in this product is that the reporting module is not very easy. It requires SQL development skills, which not all customers or IT professionals have."

"It would be good if Microsoft added custom attributes or tagging like in Jamf."

"We have had some issues with the SCSM on-premise deployment version in the imaging aspects."

"It would be better if they had a portal for administrators. It would help me use it from anywhere and connect to any device from anywhere. I can administer the solution without a VPN."

"It has not helped reduce the burden on IT resources."

"Although some engineers at Microsoft are good, the support often lacks expertise, and response times are slow."

More SCSM cons

"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."

"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."

"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."

"Asset Discovery is a feature that should be added."

Pricing and Cost Advice

"It is a lower price vs. other things on the market."

"Licensing can be complex and confusing."

"I would rate the pricing as two out of five."

"The platform is competitively priced."

"The license for SCSM is cheap."

"The price should be lower."

"It comes free with the enterprise agreement that we have, but the expense really is in having to buy another product to sit on top of it to make it work properly. You wind up having to buy additional support and additional product with their own support and maintenance costs on top of that."

"The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."

More SCSM pricing and cost advice

"This pricing falls on the lower end of the spectrum, making it a cost-effective option."

"The licensing costs on the website are about $60 for pay-as-you-go. And then it decreases based on volume discounts or something."

"The pricing is expensive."

"It is the most affordable because it is priced per month per user."

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881,082 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Government

19%

Manufacturing Company

University

Financial Services Firm

Computer Software Company

16%

Healthcare Company

Energy/Utilities Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	6
Large Enterprise	14

No data available

Questions from the Community

What do you like most about SCSM?

The solution offers good productivity at a low price point.

What is your experience regarding pricing and costs for SCSM?

I am not sure about the pricing as I do not have experience with it.

What needs improvement with SCSM?

What is your experience regarding pricing and costs for 4me?

The pricing is expensive. I rate it an eight out of ten.

What needs improvement with 4me?

Asset Discovery is a feature that should be added.

What is your primary use case for 4me?

The solution is used for enterprise management.

ManageEngine ServiceDesk Plus vs SCSM

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IBM SmartCloud Control Desk vs SCSM

Compared 8% of the time

BMC Helix ITSM vs SCSM

Compared 7% of the time

Ivanti Neurons for ITSM vs SCSM

Compared 6% of the time

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ServiceNow vs Xurrent

Compared 41% of the time

ManageEngine ServiceDesk Plus vs Xurrent

Compared 20% of the time

SysAid vs Xurrent

Compared 9% of the time

Freshservice vs Xurrent

Compared 8% of the time

HaloITSM vs Xurrent

Compared 7% of the time

More Xurrent Competitors

Product Reports

Download SCSM product report

SCSM

January 2026

Download Xurrent product report

January 2026

Also Known As

System Center Service Manager

4me

Overview

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Microsoft

Xurrent offers a dynamic platform catering to modern enterprise requirements, focusing on effective and actionable insights to drive growth and streamline operations.

Xurrent engages its users by providing robust capabilities that enhance data analytics, automation, and collaboration for businesses. Its versatile nature serves industries aiming to optimize performance and efficiency, leveraging cutting-edge technology to address ever-evolving demands. With an integrated approach, Xurrent supports in-depth analysis and seamless communication to help businesses adapt and succeed.

What features does Xurrent have?

Advanced Analytics: Delivers comprehensive data analysis for strategic decision-making.
Automation Tools: Streamlines repetitive tasks, improving efficiency.
Collaboration Capabilities: Enhances team communication and project coordination.
Customizable Dashboards: Provides user-specific insights and data visualization.
Security Layers: Ensures data integrity and protection.

What benefits and ROI should be evaluated?

Improved Efficiency: Reduces time spent on manual tasks through automation.
Enhanced Decision-Making: Empowers data-driven strategies with real-time insights.
Cost Savings: Lowers operational expenses by optimizing resource allocation.
Scalability: Offers flexibility to grow alongside business needs.
Data Security: Protects against data breaches and ensures compliance.

Xurrent finds significant application in industries such as finance and healthcare, where data precision and efficiency are crucial. In finance, it supports portfolio management and trading analytics, while in healthcare, it aids in patient data management and operational excellence. Its adaptability ensures it serves diverse industry requirements effectively.

Sample Customers

Fibabanka, UMC Health System

Information Not Available