Earn 20 points
Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
Salesforce Service Cloud is ranked 5th in CRM Customer Engagement Centers while Zendesk Guide is ranked 10th in Help Desk Software with 7 reviews. Salesforce Service Cloud is rated 0.0, while Zendesk Guide is rated 7.2. On the other hand, the top reviewer of Zendesk Guide writes "Good SLA options and reporting features but is not easy to set up". Salesforce Service Cloud is most compared with Vlocity, ServiceNow, Microsoft Dynamics CRM, JIRA Service Management and SAP Service Cloud, whereas Zendesk Guide is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshdesk and Moveworks.
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