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Salesforce Service Cloud vs Zendesk Guide comparison

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1,682 views|1,415 comparisons
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3,454 views|2,774 comparisons
Featured Review
Buyer's Guide
CRM Customer Engagement Centers
May 2022
Find out what your peers are saying about Microsoft, Oracle, Zoho and others in CRM Customer Engagement Centers. Updated: May 2022.
597,291 professionals have used our research since 2012.
Quotes From Members
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Here are some excerpts of what they said:
Pricing and Cost Advice
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  • "We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."
  • "Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."
  • More Zendesk Guide Pricing and Cost Advice →

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    Questions from the Community
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    Top Answer: 
    The stability has been very good.
    Top Answer: 
    The licensing should be more extensive and not broken into individual pieces. It's hard to figure out what you need at the outset.
    Top Answer: 
    The licensing model needs to be more customer-friendly. At the moment you have to buy different pieces. ServiceNow, for example, provides just a part of their premium. There needs to be better… more »
    Ranking
    Views
    1,682
    Comparisons
    1,415
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    10th
    out of 56 in Help Desk Software
    Views
    3,454
    Comparisons
    2,774
    Reviews
    7
    Average Words per Review
    1,022
    Rating
    7.3
    Comparisons
    Also Known As
    Service Cloud
    Learn More
    Overview

    Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

    Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

    Offer
    Learn more about Salesforce Service Cloud
    Learn more about Zendesk Guide
    Sample Customers
    Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
    Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
    Top Industries
    REVIEWERS
    Manufacturing Company27%
    Marketing Services Firm18%
    Computer Software Company9%
    Music Company9%
    VISITORS READING REVIEWS
    Computer Software Company42%
    Comms Service Provider14%
    Financial Services Firm6%
    Government5%
    REVIEWERS
    Computer Software Company24%
    Construction Company12%
    Financial Services Firm12%
    Non Profit8%
    VISITORS READING REVIEWS
    Computer Software Company27%
    Comms Service Provider23%
    Government7%
    Insurance Company4%
    Company Size
    REVIEWERS
    Small Business27%
    Midsize Enterprise35%
    Large Enterprise38%
    REVIEWERS
    Small Business42%
    Midsize Enterprise35%
    Large Enterprise23%
    Buyer's Guide
    CRM Customer Engagement Centers
    May 2022
    Find out what your peers are saying about Microsoft, Oracle, Zoho and others in CRM Customer Engagement Centers. Updated: May 2022.
    597,291 professionals have used our research since 2012.

    Salesforce Service Cloud is ranked 5th in CRM Customer Engagement Centers while Zendesk Guide is ranked 10th in Help Desk Software with 7 reviews. Salesforce Service Cloud is rated 0.0, while Zendesk Guide is rated 7.2. On the other hand, the top reviewer of Zendesk Guide writes "Good SLA options and reporting features but is not easy to set up". Salesforce Service Cloud is most compared with Vlocity, ServiceNow, Microsoft Dynamics CRM, JIRA Service Management and SAP Service Cloud, whereas Zendesk Guide is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshdesk and Moveworks.

    We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.