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Salesforce Service Cloud is ranked 5th in CRM Customer Engagement Centers while Zendesk Guide is ranked 10th in Help Desk Software with 7 reviews. Salesforce Service Cloud is rated 0.0, while Zendesk Guide is rated 7.2. On the other hand, the top reviewer of Zendesk Guide writes "Good SLA options and reporting features but is not easy to set up". Salesforce Service Cloud is most compared with Vlocity, ServiceNow, Microsoft Dynamics CRM, JIRA Service Management and SAP Service Cloud, whereas Zendesk Guide is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshdesk and Moveworks.
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