Sales Creatio vs Salesforce Essentials comparison

Creatio and Salesforce are both solutions in the CRM category. Creatio is ranked #18 with an average rating of 8.7, while Salesforce is ranked #12 with an average rating of 8.2. Creatio holds a 1.0% mindshare in CRM, compared to Salesforce’s 0.6% mindshare. Additionally, 100% of Creatio users are willing to recommend the solution, compared to 92% of Salesforce users who would recommend it.

Sales Creatio

Read 11 Sales Creatio reviews

1,148 Views
1,022 Comparison Views

100% willing to recommend

Salesforce Essentials

Read 14 Salesforce Essentials reviews

842 Views
842 Comparison Views

92% willing to recommend

Sales Creatio

Salesforce Essentials

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Sales Creatio and Salesforce Essentials are competing products designed to streamline sales processes for businesses. Sales Creatio is appreciated for its pricing and support, while Salesforce Essentials is preferred for its comprehensive features.

Features: Sales Creatio offers extensive automation, customization options, and a low-code platform ideal for adaptable sales workflows. Salesforce Essentials excels in customer management, provides strong integration capabilities, and includes robust AI features for enhanced customer insights.

Room for Improvement: Sales Creatio could enhance its mobile app capabilities and expand its AI functionalities for better automation and predictive analytics. It would also benefit from offering more comprehensive online resources for self-learning. Salesforce Essentials can improve by lowering its initial setup cost, providing more flexibility in customization, and enhancing support for on-premises deployment for customers preferring hosted solutions.

Ease of Deployment and Customer Service: Sales Creatio provides flexible deployment options with personalized support that adjusts to business-specific needs. Salesforce Essentials focuses on straightforward deployment supported by extensive self-service resources, which aid businesses seeking rapid implementation.

Pricing and ROI: Sales Creatio competes with competitive pricing and focuses on delivering value-driven returns on investment, appealing to budget-conscious businesses. Salesforce Essentials requires higher initial investment, but its extensive features and scalability options justify the cost for companies looking for growth potential.

To learn more, read our detailed Sales Creatio vs. Salesforce Essentials Report (Updated: December 2025).

Buyer's Guide

Sales Creatio vs. Salesforce Essentials

December 2025

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

4.1

Sales Creatio boosts user satisfaction, operational efficiency, and business growth with a user-friendly interface and internal chat feature.

Sentiment score

8.0

Salesforce Essentials offers good ROI with easy implementation, accelerating sales and benefits realized in about three years.

No quotes available

For more quotes and insights, download the Sales Creatio report

The ROI was always in a positive direction.

SayantanBhattacharya

Growth Adviser at a consultancy with 11-50 employees

For more quotes and insights, download the Salesforce Essentials report

Customer Service

Sentiment score

7.0

Sales Creatio's support is responsive and proactive but occasionally slow, with room for improvement compared to larger companies.

Sentiment score

6.3

Salesforce Essentials offers responsive service with minimal issues; users praise its reliability and effective customer support.

We have had some issues where I needed to contact the customer support manager, but they ensured the issues were resolved.

reviewer2756031

Associate Product Consultant at a tech services company with 201-500 employees

The company is oriented in its support policy as Microsoft is, but I think Creatio is not as big or mature as Microsoft, and the support is not very good for me.

Yevhen Yukhno

CEO at B-OS, Unipessoal Lda.

For more quotes and insights, download the Sales Creatio report

Their service and uptime is phenomenal.

Attila Aranyos

Head of Commercial Excellence at Sartorius AG

Salesforce Essentials has excellent customer service.

Ganapathy Shanmugham

Senior Learning Solutions Architect at a computer software company with 501-1,000 employees

I would evaluate their support and customer service with Salesforce Essentials as pretty decent, diligent, and to the point.

SayantanBhattacharya

Growth Adviser at a consultancy with 11-50 employees

For more quotes and insights, download the Salesforce Essentials report

Scalability Issues

Sentiment score

6.8

Sales Creatio is scalable for small to large enterprises, benefiting from cloud platforms and adaptable for up to 10,000 users.

Sentiment score

6.9

Salesforce Essentials is highly scalable, supporting diverse teams from small to large, and is praised for easy user addition.

If I want to make accessibility much more, I can create my own data center and own clusters with the non-functional requirements that I need.

Yevhen Yukhno

CEO at B-OS, Unipessoal Lda.

For more quotes and insights, download the Sales Creatio report

It is one of the most scalable systems available.

Attila Aranyos

Head of Commercial Excellence at Sartorius AG

For more quotes and insights, download the Salesforce Essentials report

Stability Issues

Sentiment score

7.2

Sales Creatio is stable, reliable, with minor downtime, and users appreciate global server options enhancing performance for most.

Sentiment score

7.6

Salesforce Essentials is highly stable and available, with few bugs or downtimes, though occasional automation delays occur.

I do not recommend it for telecom operations or production operations, but for office operations, it is not critical.

Yevhen Yukhno

CEO at B-OS, Unipessoal Lda.

For more quotes and insights, download the Sales Creatio report

Salesforce Essentials has proven stable, with no downtime that affects my work.

Ganapathy Shanmugham

Senior Learning Solutions Architect at a computer software company with 501-1,000 employees

For more quotes and insights, download the Salesforce Essentials report

Room For Improvement

Sales Creatio’s app needs better interface, smoother integration, improved materials, and more intuitive features for a modern experience.

Salesforce Essentials struggles with integration, UI, and pricing, needing improvements in analytics, mobile interface, and automation features.

We had a client who needed quick order processing and invoice generation, and we experienced delays in terms of performance which left the client dissatisfied.

reviewer2756031

Associate Product Consultant at a tech services company with 201-500 employees

It is a solution aimed at middle and big companies since the minimal price for a license is $10,000 plus some costs for integration.

Yevhen Yukhno

CEO at B-OS, Unipessoal Lda.

For more quotes and insights, download the Sales Creatio report

Instead of requiring users to think about system navigation and clicking procedures, they can simply follow a workflow that guides them through the process.

Attila Aranyos

Head of Commercial Excellence at Sartorius AG

Salesforce Essentials operates in a table format where the entire user interface is based on tables, more specifically pivot tables.

SayantanBhattacharya

Growth Adviser at a consultancy with 11-50 employees

There are other competitors, like Zoho CRM, that offer similar features at a lower cost.

Ganapathy Shanmugham

Senior Learning Solutions Architect at a computer software company with 501-1,000 employees

For more quotes and insights, download the Salesforce Essentials report

Setup Cost

Sales Creatio offers cost-effective CRM solutions with competitive pricing, praised for its features and straightforward pricing model.

Salesforce Essentials licensing is costly but valued for flexibility and add-ons, with some finding additional professional expenses burdensome.

The marketplace is complicated for customers and primarily benefits partners.

Yevhen Yukhno

CEO at B-OS, Unipessoal Lda.

For more quotes and insights, download the Sales Creatio report

The cost of running Salesforce Essentials is significant.

Attila Aranyos

Head of Commercial Excellence at Sartorius AG

The costs associated with Salesforce Essentials are substantial, which is a drawback compared to competitors who offer similar services for less.

Ganapathy Shanmugham

Senior Learning Solutions Architect at a computer software company with 501-1,000 employees

For more quotes and insights, download the Salesforce Essentials report

Valuable Features

Sales Creatio provides customizable, affordable solutions with easy integration, enhancing sales efficiency and decision-making through low-code features.

Salesforce Essentials offers robust features and user-friendly design but may be costly for some businesses.

If I need deep customization, I can use C# code to create modules and connect to Creatio for much more customization.

Yevhen Yukhno

CEO at B-OS, Unipessoal Lda.

We had to integrate multiple systems for one client, and the process was straightforward.

reviewer2756031

Associate Product Consultant at a tech services company with 201-500 employees

For more quotes and insights, download the Sales Creatio report

Their reporting and analytics features have a very significant impact on my company's operational efficiency.

SayantanBhattacharya

Growth Adviser at a consultancy with 11-50 employees

Salesforce Essentials is excellent because it is one of the most flexible CRMs available.

Ganapathy Shanmugham

Senior Learning Solutions Architect at a computer software company with 501-1,000 employees

It is very customizable to specific needs.

Attila Aranyos

Head of Commercial Excellence at Sartorius AG

For more quotes and insights, download the Salesforce Essentials report

Categories and Ranking

Sales Creatio

Ranking in CRM

18th

Average Rating

8.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Sales Force Automation (9th)

Salesforce Essentials

Ranking in CRM

12th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the CRM category, the mindshare of Sales Creatio is 1.0%, up from 0.7% compared to the previous year. The mindshare of Salesforce Essentials is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Salesforce Essentials	0.6%
Sales Creatio	1.0%
Other	98.4%

CRM

Featured Reviews

Yevhen Yukhno

CEO at B-OS, Unipessoal Lda.

BPM workflows have accelerated decisions but complex projects still need better support and pricing

The biggest benefit of using Creatio for my company is the very fast start, but it is a solution aimed at middle and big companies since the minimal price for a license is $10,000 plus some costs for integration. It is not a budget solution for many companies, but it is very powerful and a very fast tracking solution. It is a SaaS solution, and all negatives apply to all SaaS products. It is a problem for clients because if I want to organize a big project, I have some problems with the Creatio environment for testing and development, leading to expensive DevOps operations to synchronize many environments. It is not very well, but I do not know how it can improve.

Read full review

Attila Aranyos

Head of Commercial Excellence at Sartorius AG

Has provided a reliable service with responsive support and offers valuable features, though pricing could be more affordable

We are a large organization with 14,000 people. As a user, Salesforce Essentials is extremely easy to use. The complete rollout from minimum viable product to final acceptable product took two years for our global deployment. The business operations for our 14,000 people are managed by approximately 10 people on the business side. These business admins are responsible for sales operations, troubleshooting, training, and driving features and requirements from the sales and marketing organizations. Additionally, we work with product owners on the IT side and a team of programmers. Daily operations require about five people for IT work, security programming, system connections, and development execution. For day-to-day user support, we need eight to ten people in the business. We operate on Microsoft Azure private cloud infrastructure. On a scale of 1 to 10, I rate Salesforce Essentials a 9 out of 10.

Read full review

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Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	1

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	3
Large Enterprise	7

Questions from the Community

What do you like most about Sales Creatio?

Each step of the customer journey is recorded by certain metrics and KPIs. If you want to do a lot deeper dive with Excel pivot tables or third-party analytics tools like Qlik or Tableau, that's an...

See all answers

What is your experience regarding pricing and costs for Sales Creatio?

I purchased Creatio only through a direct project, as the marketplace is complicated for customers and primarily benefits partners who find solutions there and decide whether to use it or create in...

See all answers

What needs improvement with Sales Creatio?

See all answers

What do you like most about Salesforce Essentials?

Salesforce provides the best they have with the current version. Most of the features we need are already there, and it's very easy to use.

See all answers

What is your experience regarding pricing and costs for Salesforce Essentials?

Salesforce Essentials is very expensive, but it delivers exceptional value. It is a good platform to have if you can afford it because it has numerous add-ons and modules. Anything that Salesforce ...

See all answers

What needs improvement with Salesforce Essentials?

The mobile access can be improved in several ways. Salesforce Essentials operates in a table format where the entire user interface is based on tables, more specifically pivot tables. This is not v...

See all answers

Comparisons

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Compared 20% of the time

Oracle CX Sales vs Sales Creatio

Compared 18% of the time

Salesforce Sales Cloud vs Sales Creatio

Compared 15% of the time

CRMNEXT vs Sales Creatio

Compared 12% of the time

Oracle Fusion Service vs Sales Creatio

Compared 11% of the time

More Sales Creatio Competitors

No data available

Product Reports

Buyer's Guide

Sales Creatio

January 2026

Download Sales Creatio product report

Buyer's Guide

Salesforce Essentials

January 2026

Download Salesforce Essentials product report

Overview

Sales Automation Software to accelerate the complete sales cycle — from lead to repeat sales

Sales Creatio is a cloud CRM system for comprehensive sales force automation from lead management to large enterprise sales. Employ out-of-the-box reference processes to manage the entire sales cycle! The product guides users through the entire sales process from the initial communication with a customer to the closed deal. Sales Creatio combines AI with leading UX to accelerate user adoption.

Creatio

Salesforce Essentials is a cloud-based CRM tool for businesses seeking flexible, scalable, and customizable solutions to enhance sales and customer support processes.

Designed for seamless integration across multiple channels, Salesforce Essentials includes Sales and Service Cloud to simplify sales tasks and customer management. It enhances finance, credit, and quality processes with user-friendly AI capabilities and predictive analytics. Despite its strengths, there is room for improvement in SAP integration, interface simplicity, and report generation. Cost-effectiveness and support for diverse languages are also potential upgrade areas. Businesses use this CRM solution for lead management, opportunity tracking, and automating sales workflows, transitioning from paper-based methods to digital efficiency.

What are the essential features of Salesforce Essentials?

Scalability and Flexibility: Accommodates growth and customization needs.
Multiple Channel Integration: Enhances finance and quality processes.
User-Friendly: Easy navigation with AI capabilities.
Cloud Deployment: Includes Sales and Service Cloud features.
Predictive Analytics: Improves productivity and tracking.
Mobile App Support: Facilitates on-the-go access and management.

What benefits or ROI can users expect from Salesforce Essentials?

Improved Productivity: Automation features save time and streamline tasks.
Enhanced Customer Management: Centralizes interaction and data handling.
Ease of Transition: From manual to automated workflows.
Performance Monitoring: Standardizes processes for better oversight.

In the retail industry, businesses employ Salesforce Essentials for customer data management and transparency in order processing. Healthcare providers use it for patient engagement and streamlined communication. Financial services utilize it for billing management and compliance, harnessing automation tools for efficient data handling.

Salesforce

Sample Customers

ABLV Bank, Pelco, Heinz, Bayer, Century21, Allianz, ABB, Tele2, ABLV, Yandex, Pepsico, PSA Peugeot Citroen, Fiscale, Mitsubishi Electric, Vivino

Information Not Available

Buyer's Guide

Sales Creatio vs. Salesforce Essentials

December 2025

Free Report: Sales Creatio vs. Salesforce Essentials

Find out what your peers are saying about Sales Creatio vs. Salesforce Essentials and other solutions. Updated: December 2025.

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