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Sales Creatio vs Salesforce Essentials comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.1
Sales Creatio boosts user satisfaction, operational efficiency, and business growth with a user-friendly interface and internal chat feature.
Sentiment score
8.0
Salesforce Essentials offers good ROI with easy implementation, accelerating sales and benefits realized in about three years.
The ROI was always in a positive direction.
Growth Adviser at a consultancy with 11-50 employees
 

Customer Service

Sentiment score
7.0
Sales Creatio's support is responsive and proactive but occasionally slow, with room for improvement compared to larger companies.
Sentiment score
6.3
Salesforce Essentials offers responsive service with minimal issues; users praise its reliability and effective customer support.
We have had some issues where I needed to contact the customer support manager, but they ensured the issues were resolved.
Associate Product Consultant at a tech services company with 201-500 employees
The company is oriented in its support policy as Microsoft is, but I think Creatio is not as big or mature as Microsoft, and the support is not very good for me.
CEO at B-OS, Unipessoal Lda.
Their service and uptime is phenomenal.
Head of Commercial Excellence at Sartorius AG
Salesforce Essentials has excellent customer service.
Senior Learning Solutions Architect at a computer software company with 501-1,000 employees
I would evaluate their support and customer service with Salesforce Essentials as pretty decent, diligent, and to the point.
Growth Adviser at a consultancy with 11-50 employees
 

Scalability Issues

Sentiment score
6.8
Sales Creatio is scalable for small to large enterprises, benefiting from cloud platforms and adaptable for up to 10,000 users.
Sentiment score
6.9
Salesforce Essentials is highly scalable, supporting diverse teams from small to large, and is praised for easy user addition.
If I want to make accessibility much more, I can create my own data center and own clusters with the non-functional requirements that I need.
CEO at B-OS, Unipessoal Lda.
It is one of the most scalable systems available.
Head of Commercial Excellence at Sartorius AG
 

Stability Issues

Sentiment score
7.2
Sales Creatio is stable, reliable, with minor downtime, and users appreciate global server options enhancing performance for most.
Sentiment score
7.6
Salesforce Essentials is highly stable and available, with few bugs or downtimes, though occasional automation delays occur.
I do not recommend it for telecom operations or production operations, but for office operations, it is not critical.
CEO at B-OS, Unipessoal Lda.
Salesforce Essentials has proven stable, with no downtime that affects my work.
Senior Learning Solutions Architect at a computer software company with 501-1,000 employees
 

Room For Improvement

Sales Creatio’s app needs better interface, smoother integration, improved materials, and more intuitive features for a modern experience.
Salesforce Essentials struggles with integration, UI, and pricing, needing improvements in analytics, mobile interface, and automation features.
We had a client who needed quick order processing and invoice generation, and we experienced delays in terms of performance which left the client dissatisfied.
Associate Product Consultant at a tech services company with 201-500 employees
It is a solution aimed at middle and big companies since the minimal price for a license is $10,000 plus some costs for integration.
CEO at B-OS, Unipessoal Lda.
Instead of requiring users to think about system navigation and clicking procedures, they can simply follow a workflow that guides them through the process.
Head of Commercial Excellence at Sartorius AG
Salesforce Essentials operates in a table format where the entire user interface is based on tables, more specifically pivot tables.
Growth Adviser at a consultancy with 11-50 employees
There are other competitors, like Zoho CRM, that offer similar features at a lower cost.
Senior Learning Solutions Architect at a computer software company with 501-1,000 employees
 

Setup Cost

Sales Creatio offers cost-effective CRM solutions with competitive pricing, praised for its features and straightforward pricing model.
Salesforce Essentials licensing is costly but valued for flexibility and add-ons, with some finding additional professional expenses burdensome.
The marketplace is complicated for customers and primarily benefits partners.
CEO at B-OS, Unipessoal Lda.
The cost of running Salesforce Essentials is significant.
Head of Commercial Excellence at Sartorius AG
The costs associated with Salesforce Essentials are substantial, which is a drawback compared to competitors who offer similar services for less.
Senior Learning Solutions Architect at a computer software company with 501-1,000 employees
 

Valuable Features

Sales Creatio provides customizable, affordable solutions with easy integration, enhancing sales efficiency and decision-making through low-code features.
Salesforce Essentials offers robust features and user-friendly design but may be costly for some businesses.
If I need deep customization, I can use C# code to create modules and connect to Creatio for much more customization.
CEO at B-OS, Unipessoal Lda.
We had to integrate multiple systems for one client, and the process was straightforward.
Associate Product Consultant at a tech services company with 201-500 employees
Their reporting and analytics features have a very significant impact on my company's operational efficiency.
Growth Adviser at a consultancy with 11-50 employees
Salesforce Essentials is excellent because it is one of the most flexible CRMs available.
Senior Learning Solutions Architect at a computer software company with 501-1,000 employees
It is very customizable to specific needs.
Head of Commercial Excellence at Sartorius AG
 

Categories and Ranking

Sales Creatio
Ranking in CRM
21st
Average Rating
8.8
Reviews Sentiment
6.6
Number of Reviews
11
Ranking in other categories
Sales Force Automation (8th)
Salesforce Essentials
Ranking in CRM
25th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the CRM category, the mindshare of Sales Creatio is 1.0%, up from 0.9% compared to the previous year. The mindshare of Salesforce Essentials is 0.6%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
Sales Creatio1.0%
Salesforce Essentials0.6%
Other98.4%
CRM
 

Featured Reviews

Yevhen Yukhno - PeerSpot reviewer
CEO at B-OS, Unipessoal Lda.
BPM workflows have accelerated decisions but complex projects still need better support and pricing
The biggest benefit of using Creatio for my company is the very fast start, but it is a solution aimed at middle and big companies since the minimal price for a license is $10,000 plus some costs for integration. It is not a budget solution for many companies, but it is very powerful and a very fast tracking solution. It is a SaaS solution, and all negatives apply to all SaaS products. It is a problem for clients because if I want to organize a big project, I have some problems with the Creatio environment for testing and development, leading to expensive DevOps operations to synchronize many environments. It is not very well, but I do not know how it can improve.
SB
Growth Adviser at a consultancy with 11-50 employees
Creates efficient integrations and boosts operational efficiency through comprehensive dashboards
I have experience with products such as Acronis and Huntress, though Salesforce Essentials serves a different purpose. I have had experience with Huntress for the last few months as we are an MSSP and offer Huntress to our clients. I have used Odoo and HubSpot recently, though not extensively. The main differences between Salesforce Essentials and HubSpot or Odoo is the market presence. It is comparable to the Windows versus Linux situation because both have a huge presence. They have deeper pockets so they can spend money on collecting insights and developing features. Integration and good partnerships with major companies make Salesforce Essentials better than the others.
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Top Industries

By visitors reading reviews
Construction Company
21%
Financial Services Firm
11%
Comms Service Provider
11%
Educational Organization
7%
Construction Company
24%
Marketing Services Firm
7%
Manufacturing Company
7%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise2
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise7
 

Questions from the Community

What is your experience regarding pricing and costs for Sales Creatio?
I purchased Creatio only through a direct project, as the marketplace is complicated for customers and primarily benefits partners who find solutions there and decide whether to use it or create in...
What needs improvement with Sales Creatio?
The biggest benefit of using Creatio for my company is the very fast start, but it is a solution aimed at middle and big companies since the minimal price for a license is $10,000 plus some costs f...
What is your primary use case for Sales Creatio?
I use Arch Linux and Fedora Linux in my workstations, and I work with some products like Gentoo for embedded and Fedora for desktop. My preference is Arch, but Arch is for me, not for enterprise. A...
What is your experience regarding pricing and costs for Salesforce Essentials?
Salesforce Essentials is very expensive, but it delivers exceptional value. It is a good platform to have if you can afford it because it has numerous add-ons and modules. Anything that Salesforce ...
What needs improvement with Salesforce Essentials?
The mobile access can be improved in several ways. Salesforce Essentials operates in a table format where the entire user interface is based on tables, more specifically pivot tables. This is not v...
What is your primary use case for Salesforce Essentials?
I have experience with Salesforce Essentials' Tableau and Salesforce Marketing Cloud, but not extensively. I was more focused on their CRM platform, specifically the core CRM and sales basics. My e...
 

Overview

 

Sample Customers

ABLV Bank, Pelco, Heinz, Bayer, Century21, Allianz, ABB, Tele2, ABLV, Yandex, Pepsico, PSA Peugeot Citroen, Fiscale, Mitsubishi Electric, Vivino
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Find out what your peers are saying about Sales Creatio vs. Salesforce Essentials and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.